Rated 2 out of 5 by jp20 Showing its' age
The staff was great and my room was comfortable. The gym equipment is packed into a tiny space and half of it did not operate properly. The hotel is showing age as evidenced in my bathroom door that was in need of a paint job.
The elevators were in and out of service and the building needs a refresh. There are many newer hotels to choose from in Tampa, and until this one is remodeled I may not choose to stay there again.
November 13, 2012
Rated 5 out of 5 by jwlooks Exceptional Staff!
From the moment i pulled up into valet i was greeted by a gentleman who was quick to assist me. When i checked into the hotel I was greeted by 2 ladies. Both assisted in making me feel like I was welcomed. I had a chance to enjoy the pool and noticed that there were no towels. I called service express and the gentleman apologized and sent fresh towels immediately. Exceptional Service!
May 31, 2014
Rated 5 out of 5 by pachfam PERFECT!
Valet/Bellman team were great.
Room was awesome. Floor to ceiling windows with awesome view of an intense lightening storm over Tampa. Spotless.
Food and Beverage in the Lounge was great...very friendly service..very personable. Dinner in AQUA was superb. Hans and the entire team made our experience fantastic.
Elevators were fine. No delays noted. Very glad we made this a stop on our 2-week Florida family vacation.
June 26, 2013
Rated 4 out of 5 by JMS64 Very nice but a few things need attention
Front desk staff was excellelnt. Restaraunt staff needs alot of attention. Service was terrible; food was just average at best. Price was out of line, i.e. over $50 dollars for two bacon and eggs. The room was very nice - had all the amenities. Lighting in the room was not very good. Beautiful view from the room. I would return to the hotel, but I would not return to the restaurant.
May 29, 2014
Rated 2 out of 5 by Runnergirls Weekend experience
This was a sister weekend. First of all, I did not feel safe entering the hotel from an underground garage that was not monitored by on hand personnel Anyone had equal access guests or not.
The carpeting in the lobby and hallways were worn. The room had an odor of dirty clothes. The shower and sink did not drain. I informed the staff of these issues and they addressed the tub issue but the sink was still not draining. Had they addressed both issues when we asked, then we would not have had to move our things in the middle of the night.
The second room had an odor of sewer. The toilet constantly ran. The hair dryer smelled like it was going to burn.
The only positive comment I can make was its proximity to the convention center.
Sadly, I must express that I strongly feel that I spent entirely too much money for the quality of this establishment. It needs major upgrades.
February 24, 2014
Rated 4 out of 5 by Marilyn13 This hotel has changed since my last visit 6 yrs ago
The hotel has updated many things; the desk clerk, Claudio, was very helpful and gracious to me and my 3 grandchildren. I was disappointed that the room was missing amenities, enough towels, shampoo, hair dryer. Service express did bring the supplies quickly though. Was disappointed no bathrobe behing the door! Was told only for "suites". Sometimes it's the little amenities that leave the most lasting memories.
July 6, 2013
Rated 4 out of 5 by Cleopatra1 Very Nice Hotel
This is a very nice hotel with very good service. The staff was very accommodating, friendly and professional. The room was very clean and the bed very comfortable. I am a SPG member and have stayed in many Westins and other Starwood properties and I was very satisfied with the level of service. My only disappointment came at the end of my stay when I used the shuttle to the airport. I was told by the door staff to arrive ten minutes before the hour as the shuttle leaves every hour on the hour and the charge is $13. This is also the information posted on the hotel's website. I arrived ten minutes before the hour and the shuttle took off immediately with me as the only passenger and charged me a full taxi fare of $26 upon arriving at the airport. I believe how this service works needs to be better communicated to guests. With the exception of that incident, I had a good stay.
September 16, 2013
Rated 4 out of 5 by Rose22 Nice Hotel
The actual hotel itself was beautiful and we found the dining accessable from inside very convenient. The location on the bay is a very pretty view. The staff was very friendly and accomodating offering an upgrade as a Starwood Preferred Member. Hotel was very accomodating at letting us check out an hour later. Some of the things we were dissapointed with - no microwave in the room and the fridge was really a cooler that didn't keep our food cool enough that we felt safe eating our food we'd stored. Brochures in the room reflect the expensive cost of the linens yet the toliet paper in the bathroom is paper thin. We didn't realize we had to pay for an internet connection - we traveled with a family of 4 who all had computers but he internet connection fee was per device which was inconvenient. Overall the hotel was very nice with a great location and view and we would come back.
August 22, 2012
Rated 4 out of 5 by jspringle Exceptional Service
The hotel is a bit dated and needs a good update. But the service is still the exceptional Starwood training that everyone expects. From valet and bell staff to bar tenders and housekeeping everyone has a smile and a pleasant air about them.
Thank you for making our family vacation enjoyable.
July 7, 2014
Rated 3 out of 5 by Oct12 Slow elevators
Nice hotel with good location. Unfortunately though, the weekend that I was there, a major walk-a-thon was also taking place. It would 've been a huge help if any of the hotel staff would've been aware of this and provided some driving directions to get around the massive event. What should've been a 5 minute trip to Walgreens turned into a 30 minute fiasco both going to the store and back to the hotel.
October 24, 2012
Rated 4 out of 5 by Platinum1231 Comfy and Accomodating
Besides not being offered a Platinum amenity upon arrival (pregnancy brain?) and our corner suite being neglected (outstanding job the day prior, mind you) after a loooong day of black Friday shopping (guest services did run up bath towels and coffee upon after-midnight request), I would give this location another shot. Bell service was prompt and courteous, valet rocked, and pm mgr, Mike, was friendly.
November 27, 2012
Rated 4 out of 5 by JupiterDave Presidential Suite
We stayed in the Presidential Suite to facilitate being able to meet with some of our employees. The room was great, with views on three sides. The only problem was when we tried to sleep there was some sort of cycling of the cooling tower on the roof above the sitting room and periodically it sounded like bubbles were getting stuck in an cooling pipe. We finally resorted to sleeping with ear plugs.
October 12, 2013
Rated 4 out of 5 by kc0039 Great Hotel
Great Hotel. Unfortunately, we booked a hotel room with a King bed. They gave us a room with double beds. I didn't say anything, but the hotel should've asked if it was for double beds or one King bed. We had a very comfortable stay, but I would have preferred the King bed because me and my girlfriend like space on the bed. Otherwise, great stay over all. Comfortable, clean, friendly staff. Thanks!
September 17, 2013
Rated 5 out of 5 by lynch Great Beds
Love the beds in the Westin Hotels & this hotel didn't disappoint. The check in staff member Justin was very helpful & friendly. We were given 2 complementary drinks for the bar. Also had a small fruit platter in our room. The bathroom was nice, with a powerful shower. Very clean. Stayed there for one night before & after a cruise, would stay again. 5 minutes taxi drive away from the Cruise port.
December 9, 2012
Rated 5 out of 5 by inna1 Love it!
We had a very comfortable, wonderful stay . The front desk staff is very helpful in every way. The location of the hotel is great. We would love to stay here again.
July 26, 2014
Rated 5 out of 5 by Erin31 Great Stay!!!
This was the first time staying with this hotel and I was blown away by their service. I stayed here to run the Gasparilla Race and will be staying here next year as well. Everyone was so friendly and went out of their way to make sure you had everything you needed. The hotel really catered to the runners for the race in more ways than I can even mention. Great job staff, I'll be back for sure!
February 24, 2013
Rated 3 out of 5 by Jana424 Average Hotel
Picked this location due to proximity to the water but should have followed gut and gone with the brand new Le Meredien near by. This is tired and dated; a conventioneers hotel. Staff very friendly and professional, but the building itself is old and outdated.
July 8, 2014
Rated 4 out of 5 by KMA19 This hotel is in a great area
We stayed here for 1 night due to missing our original flight to Tampa. The hotel room was very nice, beds very comfortable and the bathrooms are spacious! The location is great too. Staff very nice and went out of their way to get us in on short notice. My only complaint is the elevators were very slow, but they were being worked on and we were able to use the staff elevators as well.
January 3, 2013
Rated 3 out of 5 Was better last year
I stayed here last year and loved it. I recommended this hotel many times because the staff and the facilities were wonderful.
This year the staff was not as pleasant. Although I was booked for four days, each day I was told that it was my last day of my stay. The staff was apologetic and kept me in my room, but if I hadn't spent time in the lobby I don't know what would have happened.
January 21, 2013
Rated 3 out of 5 Average at best
The room and facility were okay, but nothing special. Housekeeping staff seemed to take long and loud breaks in the hallway outside my room and in unoccupied rooms. Beverage prices were high, even for a hotel bar. ($7 for a Yuengling bottle at the bar, room service price was only $6). Conference breakfast was average if you're comparing yourself to a truck stop Shoney's.
April 16, 2014
Rated 4 out of 5 by TravelBeeg Nice room with beautiful view - staff professionalism varied
The room I had was very nice - comfortable bed, nice linens, view was beautiful from 8th floor. My problem was with some of the staff. The person who checked me in was quite rude and condescending when I asked for a map and recommendations of things to do in the area. This was strange to me because I had just witnessed another member of the staff very cheerfully offering a map and this kind of advice and information to another guest. So I would have to say that probably most at the front desk are very nice, but not this one guy. Second, I didn't appreciate a knock on my door at 8:00 a.m. by housekeeping even though I had the privacy sign on! Very careless. Third, I was not informed by the staff out front that the shuttle would cost twice as much if I didn't wait until the top of the hour to take it to the airport. Again, very careless. Some of the staff appear to be quite uncaring about customer service. The guy at the front desk I would have to put into another category - downright rude.
June 24, 2014
Rated 2 out of 5 by Rooni1 Beds comfortable and staff friendly
This hotel has potential, but facility needs an upgrade such as new carpet in hallways and better access to pool area. Also, complimentary breakfast should be offered.
July 22, 2014
Rated 4 out of 5 by maytoe Hotel needs updating
Staff great, hotel older needs updating, especially carpeting in hallways & rooms.
Food at conference meetings was delicious.
July 24, 2014
Rated 4 out of 5 by Jlove581 Convention center and forum walking distance
Beautiful view of river and bay. Park once everything in walking distance. Staff was nice and helpful. Rooms clean, beds great , underground parking. Jackson's Bistro and nightclub in adjacent building.
July 14, 2014
Rated 5 out of 5 by Rubin Staff is Amazing
The hotel staff goes above and beyond the call of duty. They follow through with every request. I would like to note that Karen and Tia ( I believe thats her name she works night audit shift) were very professional and helpful. My stay was one of the best stays I have ever had at a hotel. Kudos to the management team for instilling the meaning of Hospitality to the staff.
October 3, 2012
Rated 2 out of 5 by zebra25 Needed Improvement
Unfortunately several things did not meet our expectation. It took 40 minutes to make my reservation. We only had 1 robe for 2 people. Our lamp in the room was visibly sparking . We ate at the restaurant and our food was not served according to the menu description. The desk clerk offered to discount our valet fee ( nice) but then didn't do it and I had to remind them.
November 4, 2013
Rated 2 out of 5 by Iggy56 This hotel needs to improve its services
My stay was less than satisfactory especially considering this is a Westin. My room was not cleaned satisfactorily. Ordered milk for coffee which never came and should have been in the room in the first place. Amenities kit was lacking. Winsows would not open and air conditioning was not turned on by hotel until later in the week. They were cleaning the rugs at 10PM.
March 21, 2013
Rated 5 out of 5 by Cecil40 Very nice hotel...
Excellent service, the staff at front desk were very helpful.
July 27, 2014
Rated 3 out of 5 by JBird Week Long Stay
Great Staff!! Very responsive to my needs/questions. Hotel needs some work, it is obviously not newer contruction (slow elevators, rust on doors and in shower). Tight but nice fitness room with great view. Jackson's is a nice place to eat or have a drink. Cleaning staff could use a motivational speech. If you have allergies, the dust under the bed will be an issue
June 12, 2012
Rated 5 out of 5 by JimPl Excellent
From the moment we pulled up to the front door the friendliness of staff was well evident.
Valets were courteous and explained our options. Mike at the front desk was very friendly and accommodating. Our room was excellent and had a beautiful view of the harbor. Room was well supplied with linens and beverages which we appreciated.
First class all the way.
March 10, 2014