Rated 3 out of 5 by jechho Okay stay
Decent location and nice pool area.
Fitness center was closed (did not see any notice of that) and relocated to a strange ballroom on the backside. Equipment was not plugged in, no TVs, no water etc. A big let down.
The bedroom in our suite felt kind of cramped, very small. One thermostat only, I like to have one in each room to adjust the temperature accordingly.
15 dollar for self parking was just a robbery.
September 1, 2013
Rated 5 out of 5 by Dianne423 Couldn't Ask for More
From check-in to beyond check-out, the experience was exceptional! I left my cell phone in the room and didn't realize it until I was at the airport (past security check-point). I called the hotel and the security personnel told me he would overnight my phone to my work for the following morning. It came just as expected. I give the highest recommendations to this hotel and all the staff I came in contact with.
October 16, 2013
Rated 5 out of 5 by MissL Delighted!
My husband and I were absolutely delighted with the level of service we received at this hotel. We would like to specifiically compliment Jeannette who works at the front desk. She really went above and beyond to exceed our expectations. She really helped us out when we checked in. My husband and I were staying at this hotel for an anniversary trip, and when we got back to our room the first night, we had a special dessert waiting for us that Jeannette had arranged. Then, the whole week we were there, she called us by name and remembered little details about what we had planned on doing that day and she always asked us how our day was. I hope that this review will reach Jeannette -- and her supervisor -- because she is EXCEPTIONALLY good at what she does. Give that girl a raise and a pat on the back, please, because a quality employee like that is hard to come by. Excellent!
November 23, 2012
Rated 3 out of 5 by SadinOrlando Poor experience
Wrapped plastic glasses in a property that is billed as being somewhat upscale?
A raucous party broke out by the pool after 10 at night and staff did nothing about it for over half an hour. For those that had early departures the following morning it made for a short nights sleep.
Toiletries in the bathroom were not replaced for four days.
Overall not what I have come to expect from Westin properties.
February 13, 2013
Rated 5 out of 5 by Chrisras62 Great Hotel...enjoyed our stay!
We were vacationing in Florida in Tampa and Orlando areas. The Westin Imagine was a perfect place to feel comfortable and welcome. From the front desk at check-in, to the valet, to the pool side bar and inside bar, the staff was top notch! Room was very clean and comfortable. Great location as well...away from the very busy International Drive area. We will stay here again upon the next visit to Orlando.
March 19, 2012
Rated 4 out of 5 by abl75 Is it really a Westin ?
Good location for a conference / post-conference stay, of the traffic but very close to convention center, highways and international drive.
CONS: Ragged towels ! Queen size linens on a king-sized bed !! Stone hard pillows !! and TERRIBLE wifi (had to stay less than 5 feet from door to use it ...), Self parking $13
Far from Westn "Heavenly standards"
Upgraded to a "suite" as an SPG Platinum Guest
May 21, 2012
Rated 5 out of 5 by Mimi98 The service at this hotel is amazing!
Just finished a 5 night stay at your hotel. From the minute I checked in, I felt welcomed. All of the staff went above and beyond to provide friendly and courteous service. The front desk staff was amazing at check-in and helped me several times throughout my stay. I have stayed there two other times and the service was the same - amazing! Keep up the great work!
June 30, 2014
Rated 3 out of 5 by Beeninmanyhotels Once understood, concept is fine
Great reception at check in. But when we needed another room key as one became de-magnetized while returning from the pool, were treated with disrespect by the Front Desk woman who "served". Thanks to restaurant staff. We quickly realized this hotel concept is like the "minimalist" style of three decades ago - "basic but reasonable quality", and thus found it quite acceptable. Would stay again.
January 1, 2013
Rated 3 out of 5 by drc5 Staff needs improvement
Stayed here for 6 nights. Food and bar services are great. Room and bed comfortable. Got issue getting startpoints from their go green program. Only had room cleaned once the whole stay. At the end my stay, only got 500 points on what could have been 2000 points. Complained but its not getting anywhere. This hotel is good but if you're looking to earn startpoints, stay away this place.
April 27, 2014
Rated 3 out of 5 by Alan69 Always miss the details
Stay here quite frequently for business but the attention to detail you get at other Westin's is lacking. They forget soap in the room, and condiments for coffee, don't provide in-room magazines about the local area, constantly have exercise equipment in disrepair and double bill on parking. They are convenient and inexpensive, along the lines of many they would consider not to be competitors.
January 19, 2013
Rated 4 out of 5 by TravelPro2012 Like New Hotel
The Westin Imagine is a beautiful hotel with a great room concept: kitchenette, balcony, flat screen TV, bedding ( "Heavenly Mattress"), amenities and the property is fairly new. Attention to detail in cleanliness needed improvement. There were fresh sheets added to the bed and the bathroom was cleaned, but there were other surfaces in the room that appeared to not have been properly cleaned.
October 10, 2012
Rated 3 out of 5 by Ohiotraveller Atrocious Rooms
I have stayed here 3 times and twice I got stuck in rooms where I kept hearing a tapping sound throughout the length of stay. What was annoying was that it was intermittent sound loud enough to wake me me up in the middle of night and then go quiet and then come back up....Stay
August 8, 2014
Rated 5 out of 5 by mg1959 Excellence!
I am in the convention business and I travel to Orlando often. I always stay here because the staff makes it an absolute pleasure. I like to take a jog outside, when return the valet literally hustles to get me a cold bottle of water and get the door. The food in the restaurant is top notch that after a long day, there is virtually no reason to dine out. Fine dining is an elevator ride away.
November 2, 2013
Rated 5 out of 5 by Jaque56 Business stay at Westin Imagine Orlando
Upon arrival at this newer property on Universal Boulevard I was warmly greeted by the front desk staff, acknowledged for my SPG rewards status and promptly provided my room key along with instructions for accessing WiFi and the property's amenities, such as fitness center and parking. My room was immaculate, spacious and very comfortable. Had an enjoyable stay at the Westin Imagine Orlando.
December 3, 2012
Rated 5 out of 5 by Sohotti dinner
I have stayed with you many times. I was the CEO for a company who booked many rooms with your hotel over the years...ioko which was acquired by KIT digital. Anyway, I wanted to let you know that I had dinner at the Italian restaurant on Wednesday night. it was really awesome. I don't know if you changed the chefs or what, but the food was darn good and I am a tough critic. So, Thanks!
December 6, 2013
Rated 5 out of 5 by RCruz Excellent Staff
Very friendly and polite. Offered us a room upgrade without asking.
She was WONDERFUL.
The only thing we would change is the parking fee should have been included in the room fee even if it results in higher fee. Having it as an adder did not sit well (kind of a bad surprise). I rather pay a little more for the room but have the parking complimentary/already included as with most hotels.
July 31, 2012
Rated 3 out of 5 by Jessie50 The hotel and the rooms and very nice
This was our second stay at the Imagine and while the hotel was very comfortable we were less then satisfied with how staff dealt with certain issues. The Internet service was very poor, at times impossible to get on line rendering it practically useless. There were no chairs on the balcony of our room and even after requesting some, these were not provided and no explanation was given. Our briefing about the services and attributes of the hotel was not done very well when we checked in therefore we had to ask many questions after the fact to get the information we needed. All was not negative though. Our suite was large and well equipped with a large living area, and bathroom. The pool was excellent and the fitness centre very well equipped. The hotel has ample parking and its location provides easy access to main routes into the major shopping areas and theme parks. Also the staff was very friendly.
October 6, 2012
Rated 5 out of 5 by RokN11 Great service
This was the first stop of my honeymoon, and the staff was very accomodating. They provided a surprise gift pack in our room of a bottle of champaign and strawberries with dipping sauces, along with a hand written card "from the Westin Family". Very unexpected and extremely pleasant surprise. Our stay was outstanding and the hotel staff was excellent and very professional all around.
April 9, 2013
Rated 4 out of 5 by GRANDPABLUE this property desk staff is awesome
I BOOKED A STAY FOR ONE NIGHT FOR MY DAUGHTERS 20TH B-DAY SO HER MOM HER AND HER FRIEND COULD ENJOY DWNTOWN DISNEY AND THE ORLANDO AREA. I AUTOMATICALLY BOOKED THE ROOM AND DID NOT INFORM THEM I WOULD NOT BE THERE AT CHECK IN. NOT GOOD!! THE FRONT DESK STAFF WENT OUT OF THEIR WAY TO ACCOMODATE MY WIFE AND GET HER IN THE ROOM EVEN THOUGH I COULD NOT BE REACHED. A GREAT BIG THANK YOU!!
September 7, 2012
Rated 3 out of 5 by ali12 Ok stay
The hotel was ok -- the staff was nice when I checked in but not overly helpful. The wireless was awful in the room, which was ridiculous considering how expensive it was. I couldn't even check email. I eventually ended up having to use the ethernet code for my computer, which was fine, but couldn't do that for my phone. The hotel was okay overall -- for a work trip it was fine.
August 7, 2012
Rated 4 out of 5 by tinac Conference Attendee
I attended a four day conference at the Convention Center, and was so pleased from the moment I arrived to the moment a taxi was hailed as I departed this hotel.
The staff made me truly feel like a guest, the bedding, room, bathroom, amenities were all top notch.
Truly made my long work days worth it upon return to this lovely oasis.
June 27, 2014
Rated 4 out of 5 by DJC1768 Christmas 2013
My family and I spent a week at the Westin Orlando on Universal Blvd over Christmas. It was a great stay and the staff did everything right to make it a memorable experience. The only negative was that our room wasn't cleaned one day and the rest of the days it always smelled damp and humid when we returned after being out and about. Otherwise...it was a great stay! Thanks!
December 27, 2013
Rated 5 out of 5 by awillson24 Great Hotel and Staff
Very clean hotel and extremely friendly staff. Nicole checked me in and was fantastic as was the room.
August 29, 2014
Rated 5 out of 5 by Charles31 Friendly staff
Stayed here because am Starwood member and was going to convention center. What impressed the most was the helpfulness and friendliness of ALL staff, including front desk, restaruant, housekeeping. They went out of their way to be nice and solve the minor problems that arose. Starwood perks were administered correctly. My only complaint is no shuttle to convention center.
August 29, 2012
Rated 5 out of 5 by TCarlson12 This is a great hotel!
My family and I have stayed here 4 times in the past few years, the staff is always friendly, the rooms are very clean, and it is an awesome hotel, sprecially if you are needing to be at the convention hall as it is very convenient. Nice tiki bar by the pool and great food.
BTW - I am Starwood Platinum travel and have a ton of experience with Westin properties . . .
March 10, 2014
Rated 5 out of 5 by Fountainserene Quiet and Relaxing
I enjoyed a corner room on the 4th floor. The pool and fountain were located directly beneath, or near my room. With the patio door open, I heard nothing but the relaxing sound of the water fountain...no other sounds, or distractions. I achieved some high quality work in a quiet and relaxing atmosphere. After a week long stay, I left feeling refreshed and accomplished.
January 28, 2013
Rated 2 out of 5 by AJSQRD Conference Hotel
I was disappointed by the little things. Had to pay for wifi. Had to pay for parking--which drives me nuts when you are not in a downtown city hotel. For $300 a night, all of that should be included. I had a really nice antipasta platter from room service---but, it was supposed to have grilled artichokes on it and it did not.
June 26, 2014
Rated 5 out of 5 by FDchi Staff was outstanding.
The staff was outstanding. I moved rooms as upgraded room was not available the night I checked in. Even though I was away from the hotel all day the following day, the staff followed up by moving my luggage and even keeping me posted of the move via email. Great business hotel. I have stayed there a couple of times and can't wait til my next stay!
May 22, 2014
Rated 4 out of 5 by Haitham nice property
I stayed here last weekend. check in was quick. didn't get upgraded but arrived late and all suites were taken. as a platinum you receive free self parking and 500 points amenities or breaskfast. Room service was good and price was reasonable. one minor complain: I ordered chocolate milk, I noticed after drinking it that it was expired, luckily I didn't get sick.
April 13, 2012
Rated 5 out of 5 by Pablo Nicest Staff!
Besides the comfortable rooms and facilities, what struck me the most was the caliber of the staff. From the moment we arrived, we were met with genuine politeness and a feeling that each and every member of the staff was happy to see us. It truly meant a lot to us, and added to the experience in a way that will stay with us for a quite a while. Thank You to all!
March 17, 2013