Rated 5 out of 5 by Sessions Outstanding
The service from THE FRONT DESK to THE HOUSEKEEPING were phenomenal.Everyone was polite and friendly to us.I must say I've traveled from Louisiana to Washington DC and this was by far the absolute best experience I have ever had. I woke up feeling like a million bucks and the pillows on that bed are to die for. You partnered with FUNKFEST was a great idea.Your hotel made my weekend getaway made me feel I found my home away from home.THANK YOU AGAIN WESTIN..
April 8, 2013
Rated 5 out of 5 by Sophie I would ONLY stay here in Orlando...
Forget Disneyworld. THIS is the place!
Close to everything. Satisfies the senses with an exquisite property, friendly AND efficient staff, excellent food, and pleasant surroundings. Westin wants you to stay well and this hotel provides all the possibilities even to offer comfortable workout clothes and a running path map.
French balconies, dual showerheads, and a fab AND healthy menu for foodies. Made MY day. And did I mention the awesome pillows and bed???
April 30, 2013
Rated 4 out of 5 by FrequentTraveller12 Great hotel except....
Wireless connection. Just as bad as the last time I stayed here. It was so bad some of my equipment couldn't even find the connection let alone keep the poor connection. Thankfully, it was included in my company's contract with Starwood, so there was no additional cost. Definitely not worth paying the $14.95/day. Other than that, the room was on the small side. However, the service was consistently good and that, in my mind, makes up for the smaller room.
July 1, 2012
Rated 5 out of 5 by SeaSIx A really nice, quiet place
Here is this beautiful resort, right between Sea World and Universal Studios, in one of the busiest areas of Orlando. Yet, this beautiful resort is in an oasis, on an unbelievably quiet section of Universal Blvd. Nice people, great resort, fun pool area. We always have a great time here. They treat you like you were Starwood Family, when, as it turns out, you ARE. Sounds easy enough, but many Starwood resorts don't do it quite as well as this one does.
August 1, 2013
Rated 3 out of 5 by eva0825 MY EXPERIENCE
Although this hotel is a beautiful property and I was very impressed with my room. I was not happy with the experience that I encountered. I always make it a point to stay at a starwood property. Had I know that The President would be a guest here at the same time I may have stayed somewhere else. I had a hectic schedule of work and was looking forward to resting and relaxing the Sat Sept 8 Much to my disappointment it was quite the contrary.
September 12, 2012
Rated 3 out of 5 by Mark68 Hotel
I found this to be the noisiest hotel I've stayed at - my 1st room was next to a trash room and the separating wall literally vibrated from the noise next door, the outside noise from the hotel entrance was such that you couldn't sit outside on the balcony even if there had been patio furniture provided, which here wasn't. The second room I was moved too was still noisy from some unknown source that sounded like metal carts clanging together.
March 24, 2013
Rated 5 out of 5 by Mondini First Time Stay
The staff were very professional and polite, I found the room and bathroom to be very clean, bed comfortable, room very quiet, small kitchenette extremely accommodating and over all room condition very new and furniture pleasing. The air conditioning was quiet, steady and kept the room at a stable temperature!!!!
April 19, 2014
Rated 3 out of 5 by kmcgeev Nice hotel if you like renovations...
The hotel was ok, however, I was not warned when making my reservation that the fitness center would be under construction while I was a guest. They had a temporary fitness center in a conference room with no windows so more than a little depressing. Also, when you arrived you were forced to valet your call as you can not gain access to the self parking garage without a key first, which is annoying when you arrive in the evening hours.
October 29, 2012
Rated 2 out of 5 by Sally79 Room maintenance a disappointment
We have stayed at this hotel 4 or 5 times in the past two years, always booking through priceline and incredibly satisfied with our experience. This trip was entirely different. I chose to book directly through the hotel. We stayed in a king suite which has a wonderful lay out for our family with one child. Unfortunately, the hotel had not kept up on general maintenance of this particular room and it left us with a very poor impression. The handle on the door to the suite balcony was broken and had to be rigged to close . . . something that should have been fixed before re-renting the room. Splatter marks from previous guests covered all the cream colored walls (kitchen, living, bedroom, bathroom adjacent the toilet . . .ewww!) especially above the baseboards giving us the "not well-cleaned" feeling. Sadly will give staying here again a second thought.
January 28, 2013
Rated 4 out of 5 by RichP Nice place, met expectations
We stayed three nights, long weekend. We have fairly high expectations for Westin and they were met. The only negatives were $16/night parking fee and no free internet. I would expect both of them to be included in an establishment of this caliber.
April 29, 2014
Rated 3 out of 5 by PittsburghGuest Not up to par with Other Westins
I am typically a fan of Westin properties, and I always leave positive feedback when it is due. However, this Westin is one I will not visit again.
There was an inch and a half long, living cockroach in my bathroom, a medium-sized spider on my pillow, and a black curly hair on the fitted sheet of the bed. The furniture was dated, and the carpets were in sub-par condition. The bathroom area was tiny.
I felt very uncomfortable sleeping because I was afraid more spiders or cockroaches were in the room or bed with me. I understand this property is located in a muggy part of Florida where more insects typically live. However, I am not a fan of sharing a hotel room with them.
On a good note, the check-in process was smooth, and they were very welcoming and made me feel like a valued SPG member. They were very accommodating as far as choosing a room for me too.
May 8, 2013
Rated 5 out of 5 by Bill1988 Business Transient Guest
The team here at the Westin Universal Boulevard is tremendous--front desk, service staff, bartenders, all truly great. They're incredibly responsive but also friendly to a level that makes this hotel as comfortable and cordial as home would be. Couldn't recommend this hotel enough.
April 20, 2014
Rated 4 out of 5 by Kizmit This hotel
I always enjoy staying at the Westin. I love the way the hotel smells when I walk through the front doors. I also LOVE the double shower heads. I usually spend most of my stay taking showers, because I enjoy the shower heads just that much. Unfortunately, this time during my stay, I couldn't help but notice that my room had a very mildew type smell to it. I was not going to be in my room much this time, so I stuck it out.
August 21, 2013
Rated 5 out of 5 by Nicholedene Incredible Bed and bathroom Amenities
The "Heavenly Bed" and "Heavenly Bath" are both just that. I was ecstatic to see the rain showerhead and have honestly never slept so beautifully in my life. Here's hoping that glorious pillowtop is available somewhere on the open market ...
April 27, 2014
Rated 5 out of 5 by Jessy1121 excellent hotel
This was a great experience for my boyfriend and myself. We enjoyed the hotel and the staff and ammenities were awesome. It was close to International Dr and you didn't have to deal with the traffic. I would recommend this hotel to everyone. I will book again and again...
April 21, 2014
Rated 5 out of 5 by Westingirl Great Choice near all the attractions....
I stay at this hotel several times a year. I have never had any problems. The staff is always professional and very helpful with whatever needs you may have. The concierge is always helpful. Speedy check in and out. This hotel has a wonderful pool and restaurant. I also always enjoy the pool bar. A little side note...depending on what side of the hotel you are on...you can see the Sea World fireworks from your balcony.
June 6, 2012
Rated 3 out of 5 by jechho Okay stay
Decent location and nice pool area.
Fitness center was closed (did not see any notice of that) and relocated to a strange ballroom on the backside. Equipment was not plugged in, no TVs, no water etc. A big let down.
The bedroom in our suite felt kind of cramped, very small. One thermostat only, I like to have one in each room to adjust the temperature accordingly.
15 dollar for self parking was just a robbery.
September 1, 2013
Rated 5 out of 5 by Dianne423 Couldn't Ask for More
From check-in to beyond check-out, the experience was exceptional! I left my cell phone in the room and didn't realize it until I was at the airport (past security check-point). I called the hotel and the security personnel told me he would overnight my phone to my work for the following morning. It came just as expected. I give the highest recommendations to this hotel and all the staff I came in contact with.
October 16, 2013
Rated 5 out of 5 by TCarlson12 This is a great hotel!
My family and I have stayed here 4 times in the past few years, the staff is always friendly, the rooms are very clean, and it is an awesome hotel, sprecially if you are needing to be at the convention hall as it is very convenient. Nice tiki bar by the pool and great food.
BTW - I am Starwood Platinum travel and have a ton of experience with Westin properties . . .
March 10, 2014
Rated 5 out of 5 by MissL Delighted!
My husband and I were absolutely delighted with the level of service we received at this hotel. We would like to specifiically compliment Jeannette who works at the front desk. She really went above and beyond to exceed our expectations. She really helped us out when we checked in. My husband and I were staying at this hotel for an anniversary trip, and when we got back to our room the first night, we had a special dessert waiting for us that Jeannette had arranged. Then, the whole week we were there, she called us by name and remembered little details about what we had planned on doing that day and she always asked us how our day was. I hope that this review will reach Jeannette -- and her supervisor -- because she is EXCEPTIONALLY good at what she does. Give that girl a raise and a pat on the back, please, because a quality employee like that is hard to come by. Excellent!
November 23, 2012
Rated 5 out of 5 by BamaBoy Great Stay....Missed Opportunity
Both couples I traveled with loved the Westin. However, we were disappointed by the fact that reservations specified king in each room.....we had two queens in each of our rooms.
To their credit, the hotel tried to correct the issue but it did not work out. I would HIGHLY recommend this hotel to anyone visiting Orlando!
April 2, 2014
Rated 5 out of 5 by MikeJulie15 Wonderful experience
Stay was excellent in every category. Westin hotels are the best. This is one of the few in Orlando with very easy access to I-4 coming and going. Near to center of the action, but far enough to be a very peaceful place.Anytime we come to Orlando in the future we will stay here no matter where we are going in town.
April 2, 2014
Rated 5 out of 5 by Chrisras62 Great Hotel...enjoyed our stay!
We were vacationing in Florida in Tampa and Orlando areas. The Westin Imagine was a perfect place to feel comfortable and welcome. From the front desk at check-in, to the valet, to the pool side bar and inside bar, the staff was top notch! Room was very clean and comfortable. Great location as well...away from the very busy International Drive area. We will stay here again upon the next visit to Orlando.
March 19, 2012
Rated 3 out of 5 by SadinOrlando Poor experience
Wrapped plastic glasses in a property that is billed as being somewhat upscale?
A raucous party broke out by the pool after 10 at night and staff did nothing about it for over half an hour. For those that had early departures the following morning it made for a short nights sleep.
Toiletries in the bathroom were not replaced for four days.
Overall not what I have come to expect from Westin properties.
February 13, 2013
Rated 4 out of 5 by abl75 Is it really a Westin ?
Good location for a conference / post-conference stay, of the traffic but very close to convention center, highways and international drive.
CONS: Ragged towels ! Queen size linens on a king-sized bed !! Stone hard pillows !! and TERRIBLE wifi (had to stay less than 5 feet from door to use it ...), Self parking $13
Far from Westn "Heavenly standards"
Upgraded to a "suite" as an SPG Platinum Guest
May 21, 2012
Rated 5 out of 5 by Sohotti dinner
I have stayed with you many times. I was the CEO for a company who booked many rooms with your hotel over the years...ioko which was acquired by KIT digital. Anyway, I wanted to let you know that I had dinner at the Italian restaurant on Wednesday night. it was really awesome. I don't know if you changed the chefs or what, but the food was darn good and I am a tough critic. So, Thanks!
December 6, 2013
Rated 3 out of 5 by Beeninmanyhotels Once understood, concept is fine
Great reception at check in. But when we needed another room key as one became de-magnetized while returning from the pool, were treated with disrespect by the Front Desk woman who "served". Thanks to restaurant staff. We quickly realized this hotel concept is like the "minimalist" style of three decades ago - "basic but reasonable quality", and thus found it quite acceptable. Would stay again.
January 1, 2013
Rated 5 out of 5 by mg1959 Excellence!
I am in the convention business and I travel to Orlando often. I always stay here because the staff makes it an absolute pleasure. I like to take a jog outside, when return the valet literally hustles to get me a cold bottle of water and get the door. The food in the restaurant is top notch that after a long day, there is virtually no reason to dine out. Fine dining is an elevator ride away.
November 2, 2013
Rated 3 out of 5 by Alan69 Always miss the details
Stay here quite frequently for business but the attention to detail you get at other Westin's is lacking. They forget soap in the room, and condiments for coffee, don't provide in-room magazines about the local area, constantly have exercise equipment in disrepair and double bill on parking. They are convenient and inexpensive, along the lines of many they would consider not to be competitors.
January 19, 2013
Rated 4 out of 5 by TravelPro2012 Like New Hotel
The Westin Imagine is a beautiful hotel with a great room concept: kitchenette, balcony, flat screen TV, bedding ( "Heavenly Mattress"), amenities and the property is fairly new. Attention to detail in cleanliness needed improvement. There were fresh sheets added to the bed and the bathroom was cleaned, but there were other surfaces in the room that appeared to not have been properly cleaned.
October 10, 2012