Rated 3 out of 5 by kcjc August visit
Overall it was ok, we have stayed here before and I guess expected the same great service. We had issues with someone smoking a few rooms down so our room smelled of smoke and we had issues with our tv working and then not working. We told the gentleman that delivered our luggage and he said he would get it taken care of but no one ever showed. My husband also phoned the issue in but no one ever came after we were told they would.
September 1, 2012
Rated 2 out of 5 by Ken5920 Hotel has ideal location
Stayed here many times unforetunately have noticed a decline in service and maintenance of the rooms. Being so busy the rooms/suites are starting to show wear and tear, the phones in kitchen of suites never work, blinds and curtains didn't work last stay. The market is very disappointing, sold mildewed strawnerries when tried to replace them the rest were all old and stale and service/selection, open in mornings late, is below par for this type of hotel. Bell desk is very good, helpful and friendly.
Generally the staff and hotel give the impression that they need a vacation, lack enthusiasm and the quality that used to make this hotel outshine its competition has declined to average and now it doesn't outshine its competition as it did.
August 31, 2012
Rated 5 out of 5 by sunnyd Great stay especially as a dog owner
We had a fantastic and easy stay. The only hiccup is that when we checked in we did not get a welcome packet which tells you of the weeks' activities. It would have been helpful if we had known of activities upon check in, and not check out. The other hiccup is that they did not have us reserved for a dog room, which was half the reason we were staying there. It all worked out in the end, but just be forewarned to ask for the welcome packet. i would definitely stay here again...
August 27, 2012
Rated 5 out of 5 by SusieQ123 This hotel is amazing!
We absolutely loved this hotel. We stayed in a one bedroom suite and the rooms were amazing - 800 ft. of space, great decor and all the amenities you would want away from home. I would definitely stay here again and recommend this hotel to anyone. We will be back.
August 27, 2012
Rated 4 out of 5 by Kristen33 Great room, bar, spa - cold shower
This facility was beautiful and the rooms were well appointed. However, I did have to suffer through a cold shower due to issues with the boiler. I mentioned it to the front desk staff, who apologized, but there was no offer of recompense. Not the best way to start the day.
August 26, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 A striving heavenly Resort
Just returned from this Westin. Our second stay. We enjoyed the overall experience.
We were happy with the upgrade to a one bedroom suite. Spacious and elegant. The location is great, the views are beautiful, the fitness center is outstanding.
Service is generally good. Some people exceed expectations, other are lacking.
The pool area: the 3 infinity spas are awesome. The pool is ok, but it is not kids friendly.
The food options at the property are quite limited. Cima has good food. The breakfast offerrings are lacking. Needs improvement in this regard.
However, the area offers many eating venues.
This hotel is a great Westin that is striving to be heavenly.
August 26, 2012
Rated 5 out of 5 by Skidud313 Everything is great except for the fees
This is a spectacular property. For not being in Beaver Creek proper, the resort feel that the design creates is fantastic. Rooms are laid out perfectly, very nice fixtures and amenities. But with the resort fee and very expensive parking (even at off-peak times), the fees add up quickly.
August 24, 2012
Rated 5 out of 5 by jst48 Greatest place for healthy vacation
Combo of best fitness center and mountain outdoor activites, and healthy food choices everywhere make this my favorite location anywhere. And throw in the best rooms and lobby. I wish I could stay more often.
August 19, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 Great last time, looking forward next week
I stayed here with some friends for couple of nights in November. Snow was falling on the valley and this property offered us the warmth we needed.
It was an awesome stay overall.
The only drawback at that point was the food.
The restaurant was closed most of the time and the only food available was in the small cafe, cheap, poor food.
The location: incredible
The rooms: great
The service good
The rate: affordable
Spg Recognition: fair
I am preparing to go back this coming week with my family. Great expectations, hopefully we will not be disappointed.
August 17, 2012
Rated 3 out of 5 by Todd89 Westin Beaver Creek, Summer 2012
My fiance and I stayed 1 night at the Westin Beaver Creek and I was a little disappointed overall. We did a big road trip through Colorado and stayed at a total of 4 Starwood properties throughout Colorado, including the Westin Beaver Creek. The hotel is huge and feels new, which is a plus. However, the experience was not up to par with other Starwood properties. We were upgraded to a suite, which was great and was more like a 1 bedroom condo. I don't have any complaints about the room or the front desk staff, they were great! Some general observations, the pool area is quite large with three very nice infinity style hot tubs. They were over run with kids, which most places I have been either do not let kids in the hot tubs or they have to be with a parent. I am not opposed to kids at all, but there really wasn't a place for adults only to relax. For the size of the hotel, the locker rooms at the spa were on the small size and did not offer many ammenities, only a steam room. They also were not very clean. I used my platinum ammenity for a free breakfast. We went to the restaurant and was told it was only a $20 voucher, which isn't really enough for 1 breakfast there. The waitress handed me a bill for about $40 and then she said, "well you could have used it for 2 free continental breakfasts or $20 off". Had I known that, we would have just ordered that, so I had to go back and forth with her to get it straightened out. The breakfast sub-par and way over priced regardless. Also, we had a drink at the bar the previous night. The bartender was not friendly and was more concerned talking with his "regulars" (there were only 2 other people at the whole bar besides us) and putting inventory away before he would consider making our drinks that we ordered. Don't get me wrong, it's a nice property, but I feel the service was not up to par for Starwood standards.
August 17, 2012
Rated 5 out of 5 by Lickman The hotel was great!
My stay at the hotel was wonderful all around. However, I was surprised that the WIFI service was horrible. I could not use my computer or I-pad and I needed it for business purposes. Otherwise everything else was great.
August 14, 2012
Rated 5 out of 5 by Flyboy72 dining experience
Your chef goes above & beyond to make his meals wonderful; and also to accommodate even the pickiest eater--me. He made our 49th anniversary VERY SPECIAL. God bless Linda
August 11, 2012
Rated 5 out of 5 by SPG4me wonderful
Had a wonderful time - the villas are beautiful and spacious and Lucas, the manager, is the best. he is concerned & caring & goes out of his way to make sure the guests are happy. Love it and would recommend it any time.
August 9, 2012
Rated 5 out of 5 by bassett Dr.
Discounted price for wedding party was good value. The cost to add an additional night was way too expensive.
August 9, 2012
Rated 5 out of 5 by Barbie68 Great Location
Besides the hotel's great location it is also beautiful and very comfortable. Loved that they allow dogs even though mine were not with me.
July 27, 2012
Rated 3 out of 5 by jg77 Starwood affiliation
I'm not so sure that there should be a starwood affiliation with this Westin. This is a bit of a unique Westin/Starwood facility and the related room/resources are very constrained. I have had issues in the past with this Westin conforming to Starwood member policies and experienced them again this time when being denied a late checkout. Of note worthyness is the attention and service by Eugene in the valet area, Jon in management, and a young fellow offering us some water upon checkin. The facilites, rooms, spa, and pool are all high quality. However as an elite Starwood member, owner at the villas there at the Westin, and long time SPG member my expectations were not met.
July 24, 2012
Rated 2 out of 5 by suzi67 Nice resort overall, but lots of problems
The hotel is lovely. Newer, and clean and beautifully decorated. Also, the apple pies from Cima were the best we have ever eaten! That's where the good ends. Check in went smoothly but not that impressive. When we arrived in our room, we noted that the mini fridge didn't work, and we had no room service menu. We were also waiting for a dog bed. So that was 3 different people coming to the room. We subsequently noticed that our internet ("free" with the $20 resort fee that doesn't include parking) was quite slow and the service was spotty. the air conditioning didn't really work well andthere was a chip in the paint in a prominent place on the wall. We didn't even to bother calling on those issues after our experience with the refrigerator repair. THe refrigerator repair guy came and told us that the fridge was turned up "too high" (we didn't touch it) and tried to explain to us the why and how - and that we should put anything we want cold in a certain spot in the fridge to get/stay cold. Ugh. Our stay was only a single night, or I would have asked to change rooms, but with two people and two small dogs, it just didn't seem like it was worth the trouble. Yesterday, when we were ready to leave, we call for bell service and waited over 20 minutes (5 minutes is what we were told) before we loaded up and carried everything down to the lobby, where our car was supposed to be pulled around. It wasn't. I then tried to find bell staff to assist, and couldn't find anyone. There was nobody at the valet stand either. I finally had to go to the front desk for help. That was way too much work for a resort of this expected caliber. Very, very disappointed.
July 19, 2012
Rated 5 out of 5 by bluegrass exceeded expecations
My daughter and I stayed there two night in Novemeber 2011, after business was done in Denver. Very much a resort, the hotel has an inviting ambience and excellent faciltities. The fitness center is very well equipped, the outdoor spas are verycomfortable (BTW having two was nice as we could easily give a more adventuresome couple privacy) and we like the room. Only thing that could improve would be a clearer resturant list but the concierge was great.
July 17, 2012
Rated 3 out of 5 by Lane Parking and communication
Parking for the hotel is $50 night for self-park and $25 night for valet. I do not like someone else driving my car and $50 a night is totally crazy. $25 is a lot on top of $20 per day resort fee. Especially off season. Why can't the garage use the key card for the room for access?
I was there early (11:30am) and I checked just on the off chance a room might be ready. I was told a room was nearly ready ... cleaning crew was working on it ... and they would call my cell when room was ready for check in. I never got a call on my cell and when I went back at 4PM to check in I was told they were still cleaning the room. Who knows what happened and it wasn't that big of a deal but it is frustrating to get inaccurate information.
They had a promo card in the room for future stays that indicated you HAD to book before you left and had an extension number. We were thinking of going in September so I called the extension to get the information and got a recording that the office hours were M-F from 8 to 5. To call back during regular business hours. Communication disconnect there if you are staying on a weekend.
July 16, 2012
Rated 5 out of 5 by ksh2012 Loved it
This hotel is immaculate, beautiful, and comfortable, and the facilities are wonderful too. I learned at check-in that it was my 100th stay with Starwood, and even though I didn't get an upgrade and had to wait a very long time, the staff made up for it by sending a little something special to my room. We had such a great night and are looking forward to returning soon. Thanks for a great experience!
July 11, 2012
Rated 4 out of 5 by DeNovo Beautiful hotel and location
Our suite was gorgeous! The hotel location was also very nice. The spa and fitness center were both fantastic!
I was a bit disappointed with pool area and service (or lack there of). I expected to have server by the pool, but there was just a small tent with bar service. Also, very disappointed to have not been granted a later check out... as a SPG, I am accustomed to being granted a late check out.
July 9, 2012
Rated 4 out of 5 by ARB10 Parking
We have stayed before and have alsways enjoyed our stay. My biggest complaint is the parking fee. If I stay at your hotel and spend money for the room meals etc I am charged $31.00 per night to park. If I have lunch or dinner and spend a great deal less I can park for free??????
June 25, 2012
Rated 5 out of 5 by CJMandKEM Excellent staff and beautiful comfortable room
We first met the valet who were so warm and welcoming. The people that checked us in were very kind. My daughter has a severe nut allergy and the first hotel where at any meal took the time to listen and make special notes to the chef and took us seriously. Very comfortable room and great kitchen with all dishes and everything we needed. The most comfortable bed ever and beautiful soft linens. The nicest hotel and service we ever had. Wonderful people and felt that we were there most important guests. Thank you.
June 22, 2012
Rated 5 out of 5 by 4jsda Relaxing Family Weekend
My family (including our dogs ) and I enjoyed a wonderful weekend here. We had a wonderful view of the mountains, eagle river, and the pool area.
*The staff was very helpful and prompt with anything we requested.
*I love that this is a pet friendly facility and they offered pet pillows and bowls :)
* they have luxury facilities
* clean rooms
* 1st class service
Thank you for a relaxing weekend :)
June 21, 2012
Rated 5 out of 5 by teetersd I wanted to stay longer!!
I just spent the weekend at the Westin for the Teva games being held in Vail. My friend and I were amazed when we saw the room - it was a junior suite and was amazing!! The kitchen - fully functioning and stocked with cookware - was one a New yorker would have considered indulgent!! The bathroom was spacious and so clean, and the double headed shower was just what I needed the next morning. We had a huge deck off our room with gorgeous views of the mountains. Having arrived earlier than expected, the staff made our suite available at 10am, when check-in was 4pm! I was an SPG member, and I have to say this happens wherever I go. My car was always waiting for me when I needed to leave, and overall it was an amazing stay.
June 7, 2012
Rated 5 out of 5 by leewee Great even with no snow on the slopes!
On my way to and from school in the Midwest I stop each Spring and Fall at the Westin Riverfront in Avon, and it's absolutely amazing. Easy to get to from the freeway, it's still right at the base of the mountain and the ski lifts bring you directly to the hotel itself. Rooms and suites are uniformly spectacular, with kitchens and dining spaces, many with fireplaces. The food at Cima and room service is wonderful, and the staff are fantastic. The spa is terrific as well. It's not nearly as expensive as its very costly brethren in nearby Vail, but it easily tops them for beauty, comfort, and service. And the size of the rooms leaves everyone else in the dust - they're positively huge! As the French would say, "well worth the trip".
May 12, 2012
Rated 5 out of 5 by ME027 Beautiful Hotel
Number one were the VALETS This is your first encounter at the hotel. They were AMAZING! They made our stay fun.
The Cima restaurant and waitress were excellent.
The hotel is very beautiful. We especially loved the relaxing view from the pool area.
We and our two dogs Lola and Abby wish to thank you.
May 9, 2012
Rated 5 out of 5 by JoDallas Spring Break 2012
This was our 2nd trip to the Westin Beaver Creek. We love it. We have 2 young kids, 5 year old girl and 9 year old boy. It is great for families. The staff was great from the valets to the housekeepers. My daughter left her jacket in the lobby, I called and asked them to check for it. Upon our return, it was neatly folded on the kitchen table of our room. So nice! When ever we called down for something, it was brought up immediately. Great service.
The kids love the hot chocolate, the pool, and the hot tubs. They also love the kids club (which normally they hate!), thanks Tony! We love that the kids are happy! We stayed in a 2 bedroom suite. It was the perfect set up. Each morning we made breakfast in the room and then headed out to ski.
The only draw back: Ski school is in the village. The gondola does not go to the village. You have to take the shuttle. It is right across the street and is relatively easy, however, during really busy times the shuttle may be full. This is difficult to navigate when you have to be at ski school by 8:45. The 8:20 bus was always full. If you miss that bus you will be late. We never missed it, but had to fight our way on. It would be sooo much better if boards and skiis had to be placed in the storage on the outside of the bus. I was worried that if my 5 year old stumbled, she would be trampled by ski boots.
****I wish the Westin would start a Ski school shuttle van for parents and kids that takes you to the village in time for Ultimate Four (8:45) and picks you up after the day (around 4:00). They could have a confirmation sheet that you had to sign up for and confirm for a small fee. It would be worth it! Then we might actually rent all of our equipment from the Westin too. Right now we rent our ski equipment in the Village to avoid carrying all the equipment on the shuttle.
In the end, these are minor inconveniences. We love it and will be back next year. We think this is the best Westin out there. It feels like home!
March 18, 2012
Rated 5 out of 5 by Whodat Beautiful Hotel
We love everything about this hotel. I have stayed there twice and loved it both times. The staff was extremely friendly and helpful. The room is great. The bed is comfortable, love the dual shower head in the shower, the mini kitchen is great. My only criticism of the room is that there are no jets in the tub. The best part however is the slope side access via the gondola. We will be back!
March 7, 2012
Rated 5 out of 5 by micellle Such a wonderful facility and Staff
Such a clean, modern, comfortable and convenient room could only be surpassed in expectations by the wonderful staff! Thank you!
March 3, 2012