Rated 4 out of 5 by RNsf Good For A Night
Poor lighting in bathroom, drain on tub was broken and we went to it breakfast at 11:00 on a Saturday and they stopped serving it. On a Saturday come on! So we had to walk across the street to the W hotel and eat at trace for breakfast.
July 13, 2014
Rated 1 out of 5 by Christine2233 obvious lie
I booked for Premier Room for 2 nights, but I stayed in Grand Deluxe Room!
I arrived there around 10 am, so I asked for early check in if available.
They just gave me Grand Deluxe Room but I asked them to change higher floor (premier room).
The Premier room was not available at that time, so I came back to the hotle after 3 pm.
When I entered my room, I realized that the room was not "Premier Room"!!
I asked a receptionist to check the kind of the room but they confirmed that my room was "Premier Room".
The Preimier Room is located from 27th floor but my room was on 26th floor!!!
I paid extra fees to stay at higher floor room with better view.
I will not stay this hotel again and never recommend this worst hotel!!!!
September 9, 2013
Rated 5 out of 5 by Mactina Clean and quiet
We stay in San Francisco 3-4 times a year , decided to try this westin property , due to the location of the event we attended . Hotel is quiet and clean , loved the floor to ceiling windows.
July 14, 2014
Rated 2 out of 5 by SpgGoldMember Bad service & bad room using SPG pts.
This is in regards to the Westin San Francisco Market Street. I called the hotel directly and a nice woman helped me modify my reservation to add my friend's name because I came down with the flu and couldn't go. I told her that my friend would be checking in instead of me. The women told me that it would be a nice room! Well, when my friend went to check-in the front desk was very rude to her and insisted at first that she couldn't check in. Eventually, they did let her check in, but assigned her a terrible room across from the elevator. It was very noisy all night. I would have expected much better treatment than that for the number of SPG points I was charged! My friend and I both are Gold SPG members, some treatment!
May 20, 2013
Rated 4 out of 5 by Westin12345 Excellent comfort but needs some improvement
I stayed at the Westin for business and was impressed with the room comfort. Had no trouble sleeping in. However, there are few suggestions I want to make:
1. Room service Hours / Breakfast order
- The dinner order was not available after 10:30pm and I was only able to order my breakfast next day by "paper slip" because they didnt take an order over the phone at night since restaurant is "closed". From next day, I ended up just going out to the cafe in the morning to get food because it was such a hassle finding a paper and write down my order.. It was little surprising that Westin doesn't extend its service hours considering it is a top-notch business hotel.
-Unpleasant smell was coming out through the vent.
August 30, 2013
Rated 4 out of 5 by John2022595 Mr.
We found the TV programs available were probably the worst of any hotel we ever stayed. Luck for us we didn't have much time to watch it.
July 15, 2014
Rated 4 out of 5 by Kel34 Great service and location
Great location just a block from Market Street restaurants and shopping. Very nice staff and service. Recognized SPG Gold membership upon arrival and was upgraded to a Corner King Room. Very quiet room but slightly awkward layout. Bathroom is a bit tight as well. You have to close the door to use the toilet.
July 7, 2014
Rated 4 out of 5 by ALNNJ Great hotel with Nice staff
The hotel is a great place to stay ijn SF. The hotel rooms are large and have plenty of room. I particularly had a fantastic view of the city.
July 14, 2014
Rated 5 out of 5 by eagle77 good location nice servce
good location nice service sfmoma closed till 2016
July 16, 2014
Rated 4 out of 5 by Nucleoplasty Relaxing place to stay in the middle of it all
I prefer this Westin in San Franscisco. Rooms were large, airy, clean and calming. The hotel reminded me of the Westin Montreal. My only suggestion is that the hallways need to be vacuumed more frequently and the dirty room service dishes need to be picked up daily and not be allowed to sit in the hallways. This can easliy be fixed. I would definitely recommend staying here. I didn't eat at the restaurant due to low Zagat review, but it looked better than the number rating. I also took advantage of the private car back to the airport which was worth the cost.
August 8, 2012
Rated 5 out of 5 by Sniper58 Great Place & Location
After a very ordinary stay at the Westin Sydney,
I was totally surprised how the Westin in SF went out of their way to make our stay an amazing experience, the room with its view was spectacular & the staff were so polite & helpfull,
Thank you Westin, we will return
July 8, 2014
Rated 3 out of 5 by Rooster57 Claustrophobic Room
Good location. But avoid Room 628. Poor layout and low ceiling beams. Room feels claustrophobic. Bathroom is tiny. Smallest I have encountered in a US hotel.
July 13, 2014
Rated 4 out of 5 by Cbcaldera Great Westin Experience
Simple and classy hotel with spacious rooms and comfortable beds.
July 15, 2014
Rated 5 out of 5 by Kansan wonderful night in SF
I was only able to stay one night in this great hotel, which was a shame. I was there with a girlfriend for a day/night on the town. We had a room with 2 queen beds and the room allowed plenty of space for us. I would have liked the sink area separated from the commode and shower, but that wasn't too big an inconvenience. We were put on the 33rd floor even though we arrived about 30 minutes before standard check in time. Hotel is in a great location with many places to shop, eat and sightsee within walking distance. Will definitely stay again when in town.
October 3, 2013
Rated 4 out of 5 by Andrew69 Breakfast
The variety of the breakfast is quite small and the amount of $ paid is not worthwhile.
July 14, 2014
Rated 5 out of 5 by RosieP Wonderful, Memorable Experience
I cannot say enough good things about this hotel and its staff. I organized my cousin's Bachelorette weekend in SF and booked two rooms here. Some of our guests ended up missing their flight and the hotel staff was very accommodating with our change of plans. Not only did they let us cancel our second room, but they upgraded our first room at no extra charge to an AMAZING suite overlooking the city and San Francisco Bay. Thank you Brandon! You are an angel. My cousin's Bachelorette weekend was so special and memorable as a result of the hard-working, friendly people who helped us during our stay here. Trust me, this is one of the nicest places you can choose to stay in the city and I will definitely be returning as soon as possible.
July 16, 2013
Rated 1 out of 5 by Veronica0052 Overly Priced Hotel With No Amenities
My husband and I were VERY disappointed in our stay at the Westin on Market Street in San Francisco. We had confirmed our rate with them and when we found a lower rate a few days later, we asked if we could get the lower rate and was told we could not even though it was the same type of room!!! Additionally, the amenities were not on par with the cost of the Westin. No swimming pool and no workout room. We were told that there was a workout facility with a pool down the street at an additional cost per day. Wow another charge to an already pricey room!!! Would my husband and I stay there again?? NO THANK YOU!!! There are so many other places to stay in the downtown area that are nicer and not as pricey. Would not recommend this hotel.
September 24, 2013
Rated 4 out of 5 by Bkbroome Good location
I like the location and the convenience to Bart. The hotel is comfortable, has a nice garden area when the weather is mild and the restaurant is good. The lack of a Club Lounge is unfortunate. Witha ll the business travelers in San Francisco it's surprising that neither Westin property has one. This hotel should also offer 24 hour room service. I ordered delivery for between 6 and 6:15 on the day of my departure so i could make an early flight. After 3 calls, it arrived at 6:45.....and the delivery charge and mandatory tip were still on the bill.
February 8, 2014
Rated 3 out of 5 by QuickVisitor Only okay.
I was in for a quick stay and really just needed a place to sleep before heading up to Sonoma early the next morning. It was only okay. Despite requesting a king room when I made a reservation earlier that day, we were given a queen room right next to the elevator on a non-Starwood floor. Heavenly beds are great, but still made for a fitful night of sleep. Big mildew stain on the picture in the bathroom and a begrudgingly helpful concierge completed the experience (the parking guys were great, although super expensive rates). Could have been better.
July 23, 2012
Rated 3 out of 5 by DockerCon2014 Stayed for the Docker Conference
I found that the room was cramped espcially the doors leading to the bathroom and the wardrobe. Although housekeeping did a good job I found my bed lumpy and had a hard time sleeping at night.
The food at Maso's was below par. Granted they were catering for a conference. However, the was very little choice and few healthy options. The Executive Chef at Maso's needs to revise his catering menu. I have had much better at less endowed establishments.
June 11, 2014
Rated 5 out of 5 by Angels27 Great Hotel
This was a great hotel with a great staff. We had a great room with a great view of the city. We walked to the Giants baseball game and ate at the hotels resturant Maso, very good food and great service. The GM is great guy, and will go out of his way to help you.
July 4, 2014
Rated 4 out of 5 by sweetiepie99 Disappointed
My room was very small. It overlooked an alley, so I was wakened every day at 4am while the dumpsters were being emptied. I opted for the green program and was told my room would be cleaned every 3 days regardless. It was never cleaned. I'm ok to not have my room cleaned, but at a minimum the garbage should have been collected. Snacks which I did not touch were changed out though. Good hotel for a short term stay, but I was there 11 nights and would prefer not to stay there again. I normally stay at another nearby hotel and will go back to them.
September 29, 2013
Rated 5 out of 5 by Dannie65 Great stay, great Location
The hotel and staff were excellent. Nothing was too hard for the staff and the hotel was warm and welcoming.
July 9, 2014
Rated 5 out of 5 by AceRedgate Quiet, comfortable stay
I was on floor 31 and enjoyed a great view looking northwest. The room was clean and quiet and I was able to work when I needed to.
Staff were very helpful, friendly, courteous.
The bathroom was a little cramped and the vent seemed to be blowing continuous cool air in February, which meant I had to run the heat more than I wanted to--dries out the air.
I liked the in room coffee maker and the bed was very comfy.
The exercise room was adequate. You can get a weight or cardio workout. I would have liked to see a spa/pool, or at least a sauna.
March 1, 2013
Rated 5 out of 5 by sleighto Amazing hotel!
This is our second stay at this Westin and it was just as great this time as the first time. Our room had an amazing view with floor to ceiling windows overlooking the City and on to the ocean. The location absolutely can't be beat for shopping, museums, travel options (trolley cars, car rental, etc.), dining, pretty much anything you'd want is right there. The staff is unbelievably friendly and accommodating. Our flight was cancelled due to snow and they got us booked for an extra night in the same room. A beautiful, friendly stay!
February 15, 2014
Rated 4 out of 5 by Manhattan Really good location and comfortable
The hotel is very centrally located in the city and overall fine. We liked the coffee in the room with complimentary water so that we could actually use the coffee maker. The rooms are comfortable. We had complimentary internet only because we had three rooms; it would be nice to have it all the time. We also suggest that parts of the lobby be set aside for some quiet talk or reading--the "renewal lounge" is quiet but not really furnished. Final suggestions: deliver newspaper to the door and expand the fitness center, perhaps add a pool.
May 23, 2013
Rated 5 out of 5 by CindyC58 Great location, great rooms
Went to San Francisco for the Fourth of July. They gave us a room on the top floor. We were able to see all the fireworks from the comfort of our room.
July 6, 2014
Rated 5 out of 5 by miffy103 thank you
it was a great stay! will see you soon!
July 9, 2014
Rated 5 out of 5 Staff were outstanding
We stayed for 4 nights in late October. From check in to the ride to the airport staff were friendly and helpful. As SPG members we had a great room on the 35th floor. We live in Boston and wondered if we would be able to get home because of Hurricane Sandy. The front desk check on room availability and said "just let us know what you need"
The location was great - half a block from the BART and even closer to trolleys.
I will absolutely stay here the next time we go to San Francisco and will look to stay at Westin Hotels elsewhere.
November 2, 2012
Rated 5 out of 5 by Jeannie1 Loved the location!
The Westin on Market Street is a great location! There's excellent shopping close by, only 2 blocks to Union Square, a few blocks to Chinatown and within walking distance of great restaurants. The front desk folks were awesome as was the concierge.
June 30, 2014