Rated 1 out of 5 by X987 Don't expect Westin standards!
If you have no other places to stay in SF, then at least stay away from room on floor 32 and 33 if not disabled!
Pros: Location was good and the public areas looks nice (no pool though), comf. bed
Cons: Dark and worn rooms, old bread at breaksfast, didn't credit right no. of points to account, below Westin standard service and rooms
July 22, 2014
Rated 5 out of 5 by AceRedgate Quiet, comfortable stay
I was on floor 31 and enjoyed a great view looking northwest. The room was clean and quiet and I was able to work when I needed to.
Staff were very helpful, friendly, courteous.
The bathroom was a little cramped and the vent seemed to be blowing continuous cool air in February, which meant I had to run the heat more than I wanted to--dries out the air.
I liked the in room coffee maker and the bed was very comfy.
The exercise room was adequate. You can get a weight or cardio workout. I would have liked to see a spa/pool, or at least a sauna.
March 1, 2013
Rated 5 out of 5 by TKS82014 Near Soma
Exceeded expectations. Will return when in SF
August 5, 2014
Rated 5 out of 5 by calihopper2014 Brief Layover
I found myself in need of a hotel for two nights between business meetings in Palm Springs and Modesto. My room was not ready upon arrival (it was only 9am so no fault of the hotels), but the staff was very welcoming and able to check my luggage providing me with a phone call when my room was ready and a plethora of suggestions of things to do and see while I waited. There was a room service tray that sat outside my room that first day and the next, which seemed a bit neglectful, but overall that was my only complain by a fairly particular guest. The room offerred nice views, the bed/toiletries/amenities were all as to be expected from a Westin and I was very impressed by the size and variety provided in the fitness center as well as the breakfast buffet in the restaurant. I would definitely stay here again and would recommend it to a friend or colleague as well.
July 7, 2014
Rated 4 out of 5 by Manhattan Really good location and comfortable
The hotel is very centrally located in the city and overall fine. We liked the coffee in the room with complimentary water so that we could actually use the coffee maker. The rooms are comfortable. We had complimentary internet only because we had three rooms; it would be nice to have it all the time. We also suggest that parts of the lobby be set aside for some quiet talk or reading--the "renewal lounge" is quiet but not really furnished. Final suggestions: deliver newspaper to the door and expand the fitness center, perhaps add a pool.
May 23, 2013
Rated 4 out of 5 by ML52 City Hotel
As SPG I could not get a diffrent room also I had a reservation for one week
August 4, 2014
Rated 4 out of 5 by Cat14 Floor 9 maid supervisor
Check in was fast and easy, bellman was helpful and attentive. We requested a regular fridge for our room and almost immediately one was delivered. The maid supervisor that was on our floor was SUPER HELPFUL AND KNOWLEDGABLE, even more so than the reception staff. She should be commended. I would stay here again, definitely.
July 21, 2014
Rated 5 out of 5 by HotelVisitor99 Great experience
I had a great stay with a fantastic view of the city from my window. The hotel and staff were realy terrific. Too bad I couldn't stay longer and realy get to enjoy all the amendities and restaurants that the hotel had to offer.
July 29, 2014
Rated 5 out of 5 by sleighto Amazing hotel!
This is our second stay at this Westin and it was just as great this time as the first time. Our room had an amazing view with floor to ceiling windows overlooking the City and on to the ocean. The location absolutely can't be beat for shopping, museums, travel options (trolley cars, car rental, etc.), dining, pretty much anything you'd want is right there. The staff is unbelievably friendly and accommodating. Our flight was cancelled due to snow and they got us booked for an extra night in the same room. A beautiful, friendly stay!
February 15, 2014
Rated 5 out of 5 by Lene Comfortable Room and Convenient Location
Westin on Market Street is an ideal choice for experiencing the many aspects of San Francisco: restaurants, theatre, museums, baseball, shopping. At the end of your day, relax in your room and sleep comfortably in your Heavenly Bed.
July 27, 2014
Rated 5 out of 5 Staff were outstanding
We stayed for 4 nights in late October. From check in to the ride to the airport staff were friendly and helpful. As SPG members we had a great room on the 35th floor. We live in Boston and wondered if we would be able to get home because of Hurricane Sandy. The front desk check on room availability and said "just let us know what you need"
The location was great - half a block from the BART and even closer to trolleys.
I will absolutely stay here the next time we go to San Francisco and will look to stay at Westin Hotels elsewhere.
November 2, 2012
Rated 4 out of 5 by allure1216 The location was perfect
The location was very convenient. F-line/bus stop was half-block away, BART/Metro 2 blocks, and all the restaurants and drugstores were around the hotel. A nice short walk to the cable car stops, Westfield Mall, and Union Square. I enjoyed the gym as well although wished it had more ellipticlas and a pool or jacuzzi. I found out later that we could get a day pass to Sport Club LA in Four Seasons Hotel next door as well. The hotel staff were all kind and professional toward my inquiries and requests. AND the bed was SO comfortable!!
September 7, 2012
Rated 5 out of 5 by Mart50 Great central location. Clean facility and prompt service.
My family visited San Francisco to attend the Avon Walk for Cancer. The Westin Market Street location was in walking distance to great restaurants, China Town, and great shopping area. We had four rooms and they accommodated us right next to each other. We had great service, prompt attention. We plan to stay at the Westin Market Street again next year.
July 16, 2014
Rated 5 out of 5 by ChicagoMike1250 THE ABSOLUTE BEST HOTEL IN SF!!!!
Best employees, best facilities, best location, best food - for a hotel in SF this one can't be beat!!!
August 1, 2014
Rated 5 out of 5 by ALESSANDRA13 Superio customer service from Charity Edwards front desk
I was absolutely amazed by the superior service from the front desk agent Charity Edwards, she just not only accommodate my needs during my business trip, and she also notice my actual distress I had at the moment just by listening to clues. She was amazing with her perception that I was not okay that day and went above and beyond her reach to make me feel like home. People like her deserves to be part of a management team in order to pass this knowledge how to care about the guests to the rest of the team. Congratulation Westin Sao Francisco Market place, you have an asset in your team and make sure you pass this message to the directors and CEO, she deserves everything good. God bless her for making my days during my stay better! Superior customer service!
December 28, 2013
Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014
Rated 5 out of 5 by MochaMamaMimi Downtown hotels always more expensive - this place made it worth it
I spent days trying to find a hotel that met all of my needs for a recent business trip, and the only one this Westin didn't meet was cost -- but all downtown hotels cost a lot more than similar ones in other parts of the area. In the end, I chose it for convenience & other practical reasons, and was glad I did. Location is awesome, and our room & the facility overall were great. The only glitch in our stay was a 6am fire alarm that forced us to walk down 18 flights of stairs. Staff reaction/assistance was little to none, so thank goodness it was a false alarm. If the hotel had offered a couple of free drink tickets or room discount or other nicety to make up for the inconvenience, it would have gone a long way in eliminating our annoyance over the incident.
October 19, 2012
Rated 5 out of 5 by IP212 Awesome Hotel Staff
My first time staying at this Westin; what an awesome experience! It was girls night out celebrating a birthday. Superb service at check-in by Charity, fantastic room with mesmerizing view, and the restaurant food-AWESOME (we arrived late, tired, and famished, therefore seeking something convenient but not fast food; the pull from the lounge lured us into MaSo's where the five of us were 100% satisfied we made the decision to eat in. Fantastic room, terrific food and awesome staff-a winner in our book and we'll be returning.
January 26, 2014
Rated 5 out of 5 by goSlo Great Stay
Location, Location, Location combined with great amenities. The room was clean and staff was helpful. Great place to stay and relax. The exercise room was terrific.
July 28, 2014
Rated 5 out of 5 by JHHV Great stay!
I live in the East Bay and came to the city to celebrate a friend's birthday. I had never stayed in this part of town, but was pleasantly surprised. I was greeted with a warm smile and felt truly welcomed by the staff. The accommodations were spacious and very comfortable. The proximity of the hotel to hip night life and venues is unmatched. I will definitely return for another stay. Thank you!
July 5, 2014
Rated 5 out of 5 by ShelbyAmanda Excellent location.
excellent location, so close to union square but far enough away to avoid the noise. close to transportation for an easy run down to Fisherman's wharf on the F line.
July 27, 2014
Rated 5 out of 5 by joshawn Nice weekend in San Francisco
Upon arrival we were quickly greeted by staff to assist us for our room. The staff was pleasant and helpful in assisting us with our room. We checked in later so was not able to acquire a king room as requested, however, the double queen room beds were comfortable.
July 21, 2014
Rated 3 out of 5 by MattR good hotel but avoid during conferences
Hotel was incredibly busy due to the Google I/O conference and as such was not great value.
There was nothing wrong with the hotel as such but with high occupancy the rooms were incredibly noisy with sound coming from every direction, music playing late into the night, loud TVs, people knocking on doors in the middle of the night. A bit like a cheap motel.
I didn't manage to get breakfast because in the week I was there there was always a queue.
As I said, I think 100% of this was due to the fact the hotel was full to bursting so it might be worth checking if they are serving a conference before booking.
Apart from that the hotel was the usual high Westin standard with the only caveats being
* small bath / low shower
* poor TV entertainment - not their fault
July 4, 2012
Rated 3 out of 5 by Lslo Expected a little more for the money...
Stayed for 2 nights for my daughter's birthday. I requested joining rooms for my daughters and myself when making a rsvp, but didn't get it when I checked in so we had to wait until 8pm to get the joining room. There was no paid movie available the night we planned to watch a movie. We valet our car but it had such a small entrance area that it was very crowded, besides being off a very busy street. I was also surprised that there was no bathroom in the lobby - had to go all the way up to my room. Otherwise, it was okay.
May 6, 2013
Rated 5 out of 5 by d83l38n Great Location in San Francisco
Walking distance to AT&T Park, shopping, next to financial district, and lots of local reataurants.
July 29, 2014
Rated 4 out of 5 by Clesson Thanksgiving week stay
This hotel is very wonderful, we had a great view, the room was very clean, the toilet is very powerful, when you flush or when other rooms flush on your floor level or above and below levels, you can hear it a mile away. The front desk was very fast , courteous and helpful. The location is excellent and within walking distance of everthing. One caution is do not get a room by the elevators, it may sound like traffic, except by elevators going up and down. We were put in a room the first nite and got moved the next day.
November 27, 2012
Rated 2 out of 5 by Beachbum25 Extremely disappointing experience
I have never had a bad experience at an spg hotel until the other day. I have never complained before about service but I have to say this was ridiculous. First I had to switch rooms because my door was split so it stuck and was difficult to open and my phone didn't work. Then when I tried to get my car valet didn't answer for 20 minutes so I went downstairs to get my car the "valet" guy finally took my ticket and said he would get my car another 20 minutes later. 10 minutes later and my car still not there he said my car charges would be taken care of which they weren't and he turned out to be a doorman. I ended up taking a cab as well that night and was late meeting my biggest client and almost losing the account. I will not be returning to this particular location.
March 31, 2013
Rated 4 out of 5 by Vancouver2012 Great location
3rd time staying here.
Pros: upgraded to SPG room on high floor for 8 night stay; larger room; great views. Responsive housekeeping mgr: called to let them know about wine stains on carpet - he called back right away, explaining they were aware & offered to move to another room. Great location.
Cons: hidden business centre (no signage) - messy too. Room housekeeping: very dusty/dirty phone jack in bathroom (ewww), coffee (?) stains on door frame never cleaned. Had to line up to check out (TV n/a). No free wi-fi.
March 21, 2012
Rated 3 out of 5 by DockerCon2014 Stayed for the Docker Conference
I found that the room was cramped espcially the doors leading to the bathroom and the wardrobe. Although housekeeping did a good job I found my bed lumpy and had a hard time sleeping at night.
The food at Maso's was below par. Granted they were catering for a conference. However, the was very little choice and few healthy options. The Executive Chef at Maso's needs to revise his catering menu. I have had much better at less endowed establishments.
June 11, 2014
Rated 5 out of 5 by Erin71 Amazing Service
What can I say, from the time my family arrived to the time we had to pull ourselves out of our "Heavenly Beds" we were treated like royalty, I love that you made my daughters feel so special for their birthdays with the yummy mini bday cakes that were delivered to our room. They LOVED it and I was able to try a little bite for myself as well.
I wish I could remember the young lady's name who checked us in she was very friendly and warm.
Needless to say when we visit SF again will definitely stay with you again!
June 24, 2013