Rated 4 out of 5 by Hazo37 This hotel is excellent but....
The only issue I had was early in the morning while I was knocked out sleep someone knock on the door and before I could answer he proceeded to enter my room. I didn't have the do not disturb on the door because there wasn't one to put there. It was early hours before checkout so I didn't expect that to happen . I think communication between hospitality and the front desk should be a little better as far as if a guest has checked out or not
January 28, 2013
Rated 5 out of 5 by DocJP Always meet my expectations.
I've always said when traveling that I don't want to stay in a hotel that is not at least as comfortable as my own home. I am a Starwood owner set my expectations high. I went to the Detroit Car Show this past week and found the accommodations at the hotel to be excellent and enjoyed a delightful meal at the restaurant in the hotel. I recommend the Westin Hotel chain highly and based on past experience will use Westin for all future trips.
January 24, 2013
Rated 4 out of 5 by jmkcpa VERY NICE HOTEL.... ugly view
This is our first time at the hotel....the people were very friendly, the room is very nice, the bed and linens very comfortable.....BUT the view from our room 818....was a large bank of air conditioners.......just ugly !..........I was excited to be staying down town for the night.....and all I can say is that was the one disappointing part. Gorgeous wedding....gorgeous ball room ...excellent food..VERY FUN PLACE...ugly view..........
April 22, 2013
Rated 4 out of 5 by JoeBoston Not up to Westin standards
3-nite stay beginning on 6/22. I arrived around 4 pm and had to wait until 6 pm for my room to be ready. I had an event to get ready for, and was quite inconvenienced. The next day, I was working in my room all day, and let guest services know I was going out for an hour and requested my room be cleaned; it was, but not very well - bathroom hardly cleaned, etc.
Hotel itself is quite nice, great bar area, good restaurant, etc.
July 2, 2013
Rated 5 out of 5 by Connie7 Only one problem
Wonderful and convenient. The restaurants had excellent cuisine . One major major MAJOR problem.
The hotel put us right next to the elevators, so ALL night we heard them going up and down, I thought it was an earthquake at first my husband can normally sleep through anything, it kept him up. It was a horrible nights sleep, maybe slept three hours total.
We plan to stay again in May, but will have to ask to NOT be next to the elevators!
March 4, 2013
Rated 4 out of 5 by Reviewer123 Great Hotel Bar, Disappointing Spa
Another great WBC visit. The bartender at the Motor Bar (Dave?) was very accomodating and outgoing...But, I had to call Spa19 four times to set up a mani/pedi; no one answered phones for several hours during the day. I arrived and waited 25 mins...and left. No one provided a status update or apology. At $90 for the "express" service, I expect more. This is not up to Westin standards: cheap furniture, scuffed floors, dirty sofas, loud.
September 18, 2012
Rated 4 out of 5 by Senna Surprised
Ws very surprised that I had unknowingly been given the Green housekeeping choice, which I have no problem, but I would assume that is the towels and face cloths, nit that they do not come in and empty the garbage cans and make the bed, very surprising. Second, the Roast bar was very busy, but it is surprising that it took almost an hour to try and get someone to fix the drink that was mixed incorrectly, they did make it up to me...
March 5, 2013
Rated 5 out of 5 by Justwest04 More than expected
My recent stay at the Westin Book Cadillac was excellent. I was in town to visit family so my stay was short. However, the brief time I was at the property I was very impressed with the condition of the hotel and the staff. As a native Detroiter, it is always a great feeling to come back to the city and see gems like this helping bring the city back.
September 16, 2013
Rated 5 out of 5 by Monsieurjeces Hit a Home Run!
You will thank the day you chose this hotel. Although we did not make use of all the services of the hotel, what we did make use of was top of the line. Our room, the restaurant, and the staff were terrific. Everyone was genuine and everyone was happy we were there. The hotel is conveniently located to events in Detroit. We give it our highest recommendation. It's a credit to a city that is struggling to return to prominence.
September 5, 2012
Rated 5 out of 5 by Cassh I feel like I live here
I stay here at least a few times a week and they never disappoint! Also, try the chicken tacos from the lobby bar, they are fantastic!
October 21, 2013
Rated 4 out of 5 by TOON Overall - Excellent
I stayed in a smaller room this time. I did not find it as luxurous as the larger rooms. The bed and pillows WERE NOT heavenly. Also the heater really sufficated us. We could not open the windows even a little because they were sealed. We really need access to fresh air. This option is necessary so please Westin can you fix this? Restaurants as always are excellent. Staff and pet friendly is fabulous!!! We love this hotel.
November 26, 2012
Rated 5 out of 5 by PatB Always stay here
We always stay here when we are in Detroit for the Cobo Hall dog show in March. The rooms are spacious, comfortable and clean. Dogs are welcome and there is a shuttle to take us back and forth to Cobo Hall. Very convenient. The staff is polite and helpful. I did not notice the people at the door to help this year as there have been in past years and we did have to call for washcloths and cups but we did get them promptly.
March 5, 2013
Rated 5 out of 5 by Valerie2013 Outstanding!!
from the front door greeting to the car service to the airport, every single staff member was stellar. Food, service, friendliness...incredible! Pool was clean, cool, and great for lap swimming. Fitness center had everything needed to work out (I actually lost 3 lbs during my conference!). Loved the "pack light, stay fit" option. Highly recommend this hotel for its service, location, professionalism, and food.
July 1, 2013
Rated 1 out of 5 by Ratnam Terrible experience
Got bitten by bugs or mosquitoes all over.
Room didn't provide a bath robe until I asked for it.
Room service includes delivery fee and gratuity but the delivery people still pestered me for tips, explaining how their disbursement structure worked.
No club room access to spg gold members despite the fact that other spg hotels routinely give me access
Rude service staff when I wanted to order room service from outside
December 2, 2012
Rated 4 out of 5 by clairep Good, but very bad elevator service.
You have a beautiful hotel and good staff. You have avery serious problem wih your elevator service! We waited at least 3 times or more for 15 minutes or more to be able to board an elevator that was not full. We finally resorted, as we learned did most, to take the elevator up, just so we could get a space when it headed down. One was out of service the entire weekend.The fact that they are small and slow did not help.
July 25, 2012
Rated 4 out of 5 by Jack1969 Very Nice Hotel
This property is definitely worth the points used on the free room. It's certainly a beautiful place in a fairly abandoned part of town. There just isn't any life to the area.
I didn't think the resaurants had a good variety of food.
I agree with a lot of reviews that stated not feeling overly welcome when you checked in.
Room Service and everytime we called down to the service desk was met with fantastic service!!!
October 4, 2012
Rated 4 out of 5 by Cakes Great Staycation Location
Great downtown Detroit location. I stayed Friday (6/8) night after BravoBravo at the Detroit Opera house. My room was in excellent condition, I even enjoyed a hot tub bath which you can rarely experience at home let alone in a hotel. My bed was super comfy and the window treatments helped keep the blaring morning sun out of my eyes. Once you figure out the elevator card key function, then you on your way to paradise.
June 13, 2012
Rated 1 out of 5 by disappointed27 Bad Experience
I've had poor experiences at this hotel before, but I reluctantly decided to give it another try. This time they billed me twice for my 1 night stay. Now that was bad enough, but the hours I spent trying to resolve the issue, getting shoveled around from one voicemail box to the next, was even worse. It just seems to be a poorly run hotel, without the quality service you would expect at a nice hotel of this caliber.
July 9, 2012
Rated 3 out of 5 by Detroit areas need help
Unsatisfactory valet and bell services. When we arrived no one even asked if we needed attention. Four uniformed bell servers were talking at the front and made no attempt to assist guests. During our three day stay with a rental car, long waits and disorganized drop off and pick up of cars occurred each and every time we needed our car. We even called down to have car brought around and it did not even help.
May 21, 2013
Rated 4 out of 5 by Addicted2Cofffee No Housekeeping Service
Although I usually choose the eco friendly option when I stay in a hotel, I didn't even get the option this time. My room did not have the card to leave on the bed, or even a DO NOT DISTURB sign to hang on the door. My room was not serviced in the 3 days/2 nights I stayed. And while I can certainly make my own bed and use a towel more than once, I REALLY missed the coffee--I do need that replenished daily!!!!
May 6, 2013
Rated 5 out of 5 by DetroitBride Gorgeous Wedding!
From the moment we arrived, the valet was very courteous! My fiance and I had our wedding here and stayed for two nights. The renovation of the original Crystal Ballroom, Italian Garden & The Venetian Ballroom are exquisite! The rooms are very comfortable and the view of Detroit and the river are wonderful! All staff members I encountered were professional and accommodating. It's very modern with classic charm!
May 19, 2012
Rated 4 out of 5 by Bookfan Always a great stay at the Book
My wife and I spent the weekend at the Book after our wedding and stayed in an executive suite. The room, as always was very nice, clean and spacious and the shower was spectacular! I had to arrive very early on Friday morning due to the wedding activities and the front desk staff and management were very accomodating with my luggage and check-in. Would definitely recommend the Book to anyone staying downtown.
August 30, 2012
Rated 1 out of 5 by SonnyG Awful experience here....
I stayed at this Hotel just this past weekend. It was one of the worst experiences I've ever had at a hotel. The hotel was overall nice, but the staff was a joke. #1 reason being is that they have a park ramp, but the people that give you your parking ticket forget to tell you that you cant park on certain levels on the ramp. Therefore I got my vehicle towed which resulted in me paying $280 plus a cab ride in Detroit to locate my vehicle. It was completely unacceptable, signs were not visible stating that parking wasn't allowed. I was beyond frustrated, then when I spoke to the staff they weren't helpful whatsoever. I just couldn't believe it. Stranded in Detroit, due to parking in the Hotels ramp that they directed me toward. It was just a ridiculous experience, very expensive, frustrating, unacceptable, unprofessional, and overall disappointing. It basically ruined my weekend.
April 8, 2013
Rated 4 out of 5 by LutherDogg227 Security Director
Pillows are the worst for sleeping. You lay your head down and you SINK.
October 21, 2013
Rated 5 out of 5 by Sara88 Beautiful Hotel
This hotel is one of the best I have ever stayed at. Walking into the room was great, it smelled so fresh and clean. The room itself was gorgeous as was the view of the water and the bridge. We ate dinner at the bar and it was delicious. We had a large party (12 of us) and our waitress was prompt and didn't get overwhelmed with all of our orders. I really enjoyed my stay and will definitely stay here again.
August 12, 2012
Rated 5 out of 5 by MASR So pleased!!!
We chose the Book Cadillac for accommodations during our downtown Detroit wedding. The service we received before and during our stay was phenomenal! The department that made arrangements for our room selections close and convenient to each other was well planned without us even asking. The rooms were spacious, clean and quiet. Overall the experience was phenomenal. I would make reservations there again!
December 30, 2012
Rated 4 out of 5 by Lindon72 First Time
We were given a room that was already occupied, there was a food tray outside of the room and we tried our key card in the door and it wouldn't open so we went back down to the front desk to inform the clerk and she insisted that the room was empty I told her well you can go up there yourself to check but that I was sure that it was occupied after a long stare she finally decided to give us another room.
June 13, 2012
Rated 5 out of 5 by GerGer Excellent...first time in Detroit
I came up to Detroit to find a restaurant for our son's rehearsal dinner. The hotel staff at check in; the valet; the 2 restaurants and their staff were so helpful and pleasant. I wanted to make sure I called them all out. The hotel is beautiful, the room was exceptional...just a great overall experience. We also have guests staying at the hotel for the wedding. They won't be disappointed. Thank you!
May 6, 2013
Rated 5 out of 5 by Kmyn24 Great place!
We only stayed one night for our anniversary and couldn't get into Roast but was able to eat at 24grille and it was good. The room was awesome!
October 14, 2013
Rated 3 out of 5 by Jaerome Nice place to stay in DET -- need to improve staff responsiveness
Overall attractive well appointed Westin with 2 good restaurants and new, clean rooms
Only downside has been several encounters with staff -- poor responsiveness to my requests / limited helpfulness - e.g., emailing me my bills, picking up laundry, providing me with club access, etc.
When I've brought these to the staff's attention they have not been particularly helpful in helping to resolve.
September 13, 2012