Rated 4 out of 5 by AugustHot Hot Room in August
The hotel was beautiful.
The problem was that our AC stopped working. It was 80F in the room when we called after midnight. They said they could fix it remotely and we woke up in the morning to 83F. It was a hot nights sleep - uncomfortable.
Desk clerk was not understanding/nor sympathetic upon checkout.
August 4, 2014
Rated 4 out of 5 by Carubba Westin Book Cadillac
Overall, experience was good, however, unlike prior stays at other Westin properties, this experience was not ideal. My restaurant experience was poor, inside my room, the coffee maker does not work, several electric outlets do not work and my auxiliary power cord was taken from my valeted vehicle.
August 2, 2014
Rated 3 out of 5 by MoTownVisitor Would get 5 Stars if Internet Worked
I loved this hotel. The rooms are incredibly comfortable and spacious. I love the newly remodeled bathrooms with lots of counterspace. The staff is very friendly and accomodating. I would give this Westin 5 stars...if the internet worked. I travel for business and often find myself going to coffee shops in order to accomplish what I need to. The connectivity is so bad Facetime and Skype don't work - so I only get to chat with my family while away on business.
April 24, 2014
Rated 5 out of 5 by OptimalKristyn Wonderful Stay
We stayed the weekend for a little get away and planned a nice dinner with friends at Roast. This weekend Detroit was very busy, but at the Westin we felt cared for even though the hotel was full. Our check is was pleasant, our SPG status was respected, our room was upgraded, the busy motor bar staff were attentive, and dinner at Roast was amazing. We really enjoyed the view from our room which included both the city and the river view with the bridge in the background.
August 19, 2013
Rated 2 out of 5 by badtime Major Hassle
Late check in 1st night, desk clerk quite unpleasant. Needed to go desk and replace keys several times. Was not put near rest of party(although did request and checked in a night before everyone else) Never received gift bag left for us, (again , asked and was told would be delivered to room) Last night of stay our room was never cleaned. Returned to room past midnight to wet towels and unmade bed. Charming!
June 30, 2014
Rated 3 out of 5 by wildcat solid but wireless is useless
I have stayed at this hotel multiple times. It is a solid hotel, great location for business or pleasure. food selection is okay, not great. staff generally positive. room size seems bigger than that standard city style rooms. Have been there multiple times for business and the BIG negative is that the wireless is a joke. Barely connects and when it does, way too slow. cannot rate a hotel higher than a three if it cannot meet what is now a basic business requirement.
August 29, 2013
Rated 4 out of 5 by 63Saint Westin Detroit
Treat we'll as a platinum member upon check-in. Received an up grade. Thank you. The room was very nice and a great view. We did not like the method of keeping the bathroom warm. It remain cold all the time. Lounge closed on weekend. As a platinum member I had to pay a $5 per person up charge in order to have a full breakfast. Stayed in many other properties and never had than happen. Disappointed with the service. Good hotel beside the two things pointed out.
March 31, 2014
Rated 5 out of 5 by dsg3 Accommodations are Great at the Westin
Wonderful service and accommodations were very comfortable.
August 19, 2014
Rated 5 out of 5 by hudson13 This hotel is perfectly located, comfortable and accomodating staff
We used the Westin Book Cadillac in Detroit, Michigan for guests of my son's wedding. The location is perfectly located for many Detroit Venues. The staff at the hotel were very pleasant and helpful. The rooms were large with awesome views and the beds were beyond comfortable! I would definitely recommend this hotel as a perfect place to stay and am looking forward to returning in the future.
July 4, 2014
Rated 5 out of 5 by gg1973 Beautifully restored hotel
We stayed here for a wedding a few weeks ago and were quite impressed with the accomodations. Rooms were well appointed and large, brunch was lovely with a made to order omelet station and other delicious choices. It is an easy walt to Comerica Park. We will stay again when given the opportunity
July 28, 2014
Rated 5 out of 5 by Jen765 Great Stay
Great service, nice hotel.
August 18, 2014
Rated 5 out of 5 by Goober01 Gorgeous hotel w/friendly staff
From arriving at the front door you are made to feel welcome. There was a line at check-in, but staff was very courteous. Was disappointed in the prices at the restaurant especially when staying an extended period of time. Also, did not like room being cleaned at 5:30 pm. Event food not tasty. Loved the security everywhere..felt safe
July 18, 2014
Rated 5 out of 5 by travlinwoman Westin Cadillac Detroit
Beds very comfortable, rooms are large. Hotel very clean and well maintained. Several food options.
August 14, 2014
Rated 5 out of 5 by 150th2013 Worth the visit
Detroit was not on my list of places to visit but work assigned me to a meeting at the Westin. I was certainly surprised to find this gem in downtown Detroit. The staff were exemplary, professional and created such a positive attitude. The food was outstanding. The bathroom was almost as big as the room. When I became ill the staff was more than supportive. This was the most pleasurable time I ever experienced in Detroit. I highly recommend this hotel.
May 13, 2013
Rated 4 out of 5 by mama74 Disappointed
I was very disappointed in the green program...there is no where to spend them except in 2 places in hotel. This was not explained to me and I missed out on using them and ended up giving them away. You have a gift shop in your hotel that is not yours?? VERY disappointed!! I recommend you have your room cleaned by the maids and skip the $5 coupon!!!!
On a good note, beds were very comfortable!!
June 22, 2014
Rated 4 out of 5 by John59 Wonderful facilities
Platinum status was recognized at check-in. Grill 24 had a lively atmosphere and great hamburgers, good for meeting friends. The gym is above average and very clean. Hotel is perfectly situated for attending sporting events, however many neighboring buildings are closed due to recession issues. Valet parking is quick and efficient. Housekeeping forgot us once during our three day stay but these things happen. Overall great hotel and pleasant staff.
June 22, 2012
Rated 5 out of 5 by TDotOhDot Incredible!
The Westin Book Cadillac is by far one of the best hotels I have ever visited in the US. The hotel has been beautifully restored to its original grandeur and the staff are world class. I chose this hotel for its romantic ambiance and used the opportunity to propose to my now fiancé. The staff took incredible care of us once they caught on to my scheme. Overall, the experience was outstanding and I would highly recommend to anyone visiting Detroit.
September 5, 2013
Rated 5 out of 5 by Mjr136 Caring Staff
I stay here a lot and would be remiss if I didn't point out how responsive the staff are. On my last stay, I inadvertently gave the Valet office the wrong last 3 digits for my valet stub. The office manager, Marie, and one of the regular valets who knows me (Keenan) realized MY error and went about the task of figuring out which one was my car without ever calling me to tell my I was mistaken! They are simply great!
May 30, 2014
Rated 2 out of 5 by armsky7 The standards of the manager was horrible.
I was really looking forward to my stay and when I arrived I checked the bedding and there was URINE STAINS that looked fresh on the mattress AND BLOOD ON THE TOP COVER! They weren't very apologetic. Plus they lost our luggage and had to wait for 5hrs.
July 30, 2014
Rated 5 out of 5 by JasonMI Great Place to Stay
I was reading the reviews prior to writting the review for my most recent stay. I have stayed at this hotel at least half a dozen times an have never had any real issue at all. The valet was a little slower than I would have liked, but it was a Friday night and they were busy. No harm no foul and I will be back in a couple weeks. I would rate the other catagories great as well, but I didn't use them during this stay. Overall, great stay as usual.
September 25, 2012
Rated 1 out of 5 by Minfosale Poor experience
Got in late and was put in a handicap room with an empty mini bar. Neither was identified. No recognition of gold status. Then called room service and was told they were busy but would call back. Never did. Requested toothbrush and razor in am had to call three times before they showed up. Front staff he no idea where DTE bldg was yet didn't offer to look up or make an effort to help locate it. It was four blocks away. Worst SPG stay in a while.
August 17, 2013
Rated 4 out of 5 by JW08 Green Program
The so called green program is misleading. I thought I was agreeing to not refresh towels and linens. In fact I was agreeing to no maid service at all. No bed making, no trash pick up, no coffee refill, no water refill, no toiletries replenishment and no cleaning of any kind. So basically you're signing up to get no service even though you're staying in a luxury hotel and all you get in return is a $5 voucher. It's a terrible deal. Never again.
November 15, 2013
Rated 5 out of 5 by Shawnee staff & hotel appearance
My wife Peggy and I have stayed at this Westing 6 or 7 times. We keep coming back because the staff is fantastic and the rooms are appealing and clean as is the property in general. We had the pleasure of having been proceesed in by Pauline and Quinta(sorry wrong spelling)they are two fine young ladies . Peggy and I really appreciated their fine service. Same goes for the staff in the gift shop and starbucks
Sincerely Professor Wayne and Peggy
September 16, 2013
Rated 4 out of 5 by Stever616 Excellent service
I wish I could remember the names of the individuals who took care of us. They should be rewarded. We had to "wait" in the lobby for all of 20 minutes to get our rooms after the stated check-in time. It was not big deal to us but the check-in girl was over the top apologetic to us, supplied us with breakfast vouchers for the entire weekend for all four of us, and gave us bonus points. Then while we waited, the conceirge came by and picked up the tab for four drinks while we waited. The hotel is beautiful and comfortable. We received similar excellent service in your restaurant and the bar late at night. If we had one gripe, it would be that the parking area in front (when you check in) is confusing and lacks room but this is a minor setback. Everything else was just perfect. We will stay again, please keep up the good work as we don't usually receive this kind of service anywhere else we stay when we come to town for a game.
Might I suggest that you put together some "stay and play" packages for games.
July 24, 2014
Rated 5 out of 5 by Irish01 Legendary Hotel
My grandfather had a 20 seat barber shop in the original Book Cadillac, so it was our first choice to book out of towners for my daughter's recent wedding. The entire weekend was perfect from check-in to check-out. All staff were extremely congenial and very knowledgeable about where to go in the "D". The facility is amazingly gorgeous. The valet parking staff is simply wonderful. I will continue to spread the word about your lovely facility.
October 24, 2012
Rated 3 out of 5 by DavidKnows Overcharged
Unfortunately, when checking out I was overcharged considerably for food that we had not ordered. It took some time to clear it up, and had I not checked (which I sometimes don't do until I get home) this charge might have been overlooked. Also, the hotel should have either a shuttle service from the airport or a reduced taxi rate, and finally the hotel also should provide one night free parking for guests with cars.
May 20, 2014
Rated 3 out of 5 by pretty11 Over price..didn't meet my expectation
Overprice!..will not return!
August 14, 2014
Rated 4 out of 5 by Hazo37 This hotel is excellent but....
The only issue I had was early in the morning while I was knocked out sleep someone knock on the door and before I could answer he proceeded to enter my room. I didn't have the do not disturb on the door because there wasn't one to put there. It was early hours before checkout so I didn't expect that to happen . I think communication between hospitality and the front desk should be a little better as far as if a guest has checked out or not
January 28, 2013
Rated 4 out of 5 by FitnessGuest DO not publish as a review - this is feedback for the hotel
Would like to see the new machines in the fitness center have the TV channels programmed into the interface so that we can see them when we want to find a particular cable channel or network.
Would like to see some reasonably priced food in the hotel. Prices in the bar, 24 and Roast are all similar. Make one more moderately priced!!
July 11, 2014
Rated 5 out of 5 by DocJP Always meet my expectations.
I've always said when traveling that I don't want to stay in a hotel that is not at least as comfortable as my own home. I am a Starwood owner set my expectations high. I went to the Detroit Car Show this past week and found the accommodations at the hotel to be excellent and enjoyed a delightful meal at the restaurant in the hotel. I recommend the Westin Hotel chain highly and based on past experience will use Westin for all future trips.
January 24, 2013