Rated 5 out of 5 by 150th2013 Worth the visit
Detroit was not on my list of places to visit but work assigned me to a meeting at the Westin. I was certainly surprised to find this gem in downtown Detroit. The staff were exemplary, professional and created such a positive attitude. The food was outstanding. The bathroom was almost as big as the room. When I became ill the staff was more than supportive. This was the most pleasurable time I ever experienced in Detroit. I highly recommend this hotel.
May 13, 2013
Rated 4 out of 5 by FitnessGuest The little stuff
Lots of great staff at this hotel - like Alexxa in the Motor Bar.
Struggle occasionally with the little things - like I had a used washcloth over the shower curtain in my room and only two towels total last night. Would be great to get all of the exercise equipment TV channels working properly so that you don't have to pick which piece of equipment to use based on the hookups.
August 4, 2014
Rated 4 out of 5 by John59 Wonderful facilities
Platinum status was recognized at check-in. Grill 24 had a lively atmosphere and great hamburgers, good for meeting friends. The gym is above average and very clean. Hotel is perfectly situated for attending sporting events, however many neighboring buildings are closed due to recession issues. Valet parking is quick and efficient. Housekeeping forgot us once during our three day stay but these things happen. Overall great hotel and pleasant staff.
June 22, 2012
Rated 5 out of 5 by TDotOhDot Incredible!
The Westin Book Cadillac is by far one of the best hotels I have ever visited in the US. The hotel has been beautifully restored to its original grandeur and the staff are world class. I chose this hotel for its romantic ambiance and used the opportunity to propose to my now fiancé. The staff took incredible care of us once they caught on to my scheme. Overall, the experience was outstanding and I would highly recommend to anyone visiting Detroit.
September 5, 2013
Rated 5 out of 5 by JasonMI Great Place to Stay
I was reading the reviews prior to writting the review for my most recent stay. I have stayed at this hotel at least half a dozen times an have never had any real issue at all. The valet was a little slower than I would have liked, but it was a Friday night and they were busy. No harm no foul and I will be back in a couple weeks. I would rate the other catagories great as well, but I didn't use them during this stay. Overall, great stay as usual.
September 25, 2012
Rated 1 out of 5 by Minfosale Poor experience
Got in late and was put in a handicap room with an empty mini bar. Neither was identified. No recognition of gold status. Then called room service and was told they were busy but would call back. Never did. Requested toothbrush and razor in am had to call three times before they showed up. Front staff he no idea where DTE bldg was yet didn't offer to look up or make an effort to help locate it. It was four blocks away. Worst SPG stay in a while.
August 17, 2013
Rated 4 out of 5 by JW08 Green Program
The so called green program is misleading. I thought I was agreeing to not refresh towels and linens. In fact I was agreeing to no maid service at all. No bed making, no trash pick up, no coffee refill, no water refill, no toiletries replenishment and no cleaning of any kind. So basically you're signing up to get no service even though you're staying in a luxury hotel and all you get in return is a $5 voucher. It's a terrible deal. Never again.
November 15, 2013
Rated 5 out of 5 by Shawnee staff & hotel appearance
My wife Peggy and I have stayed at this Westing 6 or 7 times. We keep coming back because the staff is fantastic and the rooms are appealing and clean as is the property in general. We had the pleasure of having been proceesed in by Pauline and Quinta(sorry wrong spelling)they are two fine young ladies . Peggy and I really appreciated their fine service. Same goes for the staff in the gift shop and starbucks
Sincerely Professor Wayne and Peggy
September 16, 2013
Rated 5 out of 5 by Irish01 Legendary Hotel
My grandfather had a 20 seat barber shop in the original Book Cadillac, so it was our first choice to book out of towners for my daughter's recent wedding. The entire weekend was perfect from check-in to check-out. All staff were extremely congenial and very knowledgeable about where to go in the "D". The facility is amazingly gorgeous. The valet parking staff is simply wonderful. I will continue to spread the word about your lovely facility.
October 24, 2012
Rated 3 out of 5 by 1Dmom its ok
I dont stay in 4 star hotels often, but I didnt expect to have stains and what looked like cigar burns on my carpet (room # 1725). and for $300 a night you think a small fridge would come standard in the rooms without paying an extra fee to use.I think I will stick to my 2 or 3 star Hotels for the value.
August 21, 2014
Rated 4 out of 5 by Hazo37 This hotel is excellent but....
The only issue I had was early in the morning while I was knocked out sleep someone knock on the door and before I could answer he proceeded to enter my room. I didn't have the do not disturb on the door because there wasn't one to put there. It was early hours before checkout so I didn't expect that to happen . I think communication between hospitality and the front desk should be a little better as far as if a guest has checked out or not
January 28, 2013
Rated 2 out of 5 by badtime Major Hassle
Late check in 1st night, desk clerk quite unpleasant. Needed to go desk and replace keys several times. Was not put near rest of party(although did request and checked in a night before everyone else) Never received gift bag left for us, (again , asked and was told would be delivered to room) Last night of stay our room was never cleaned. Returned to room past midnight to wet towels and unmade bed. Charming!
June 30, 2014
Rated 5 out of 5 by DocJP Always meet my expectations.
I've always said when traveling that I don't want to stay in a hotel that is not at least as comfortable as my own home. I am a Starwood owner set my expectations high. I went to the Detroit Car Show this past week and found the accommodations at the hotel to be excellent and enjoyed a delightful meal at the restaurant in the hotel. I recommend the Westin Hotel chain highly and based on past experience will use Westin for all future trips.
January 24, 2013
Rated 5 out of 5 by Lloyd401 Modern comfort in a classic historic structure.
My previous experience with this building was many years ago when it was not in its prime, so I was amazed by the transformation which respected and highlighted the beautiful historic details but created an up to date and very modern feel. The room was large and well appointed and the bedding was heavenly. The staff was personable and responsive and food at our meetings was really well prepared and presented. Would definitely stay again.
November 24, 2013
Rated 5 out of 5 by MCN52 Five star hotel in Detroit
It is so awesome to know that there is a five star quality hotel in Detroit! If this hotel where in another city like New York or chicago, the room that we have stayed in would have been an easy $400.00 per night. Everything was great and my husband even ordered their mattress pad while we were at the hotel. He wanted to buy the heavenly bed but since our mattresses at home were all like this one then we just had to get the mattress pad!
September 29, 2013
Rated 3 out of 5 by Surrey2013 Poor valet service
We left the hotel on Sun. morning and after we left we returned because we had forgotten something. We pulled up to approx. 4-5 valet people talking to each other in front on the hotel. With not another car in sight they were arguing over who would park the car!! I sat in the car while my husband went in and had homeless people hovering around me and other hotel patrons. I feel a hotel employee should watch and move these people along!
November 11, 2013
Rated 5 out of 5 by Connie7 Only one problem
Wonderful and convenient. The restaurants had excellent cuisine . One major major MAJOR problem.
The hotel put us right next to the elevators, so ALL night we heard them going up and down, I thought it was an earthquake at first my husband can normally sleep through anything, it kept him up. It was a horrible nights sleep, maybe slept three hours total.
We plan to stay again in May, but will have to ask to NOT be next to the elevators!
March 4, 2013
Rated 4 out of 5 by jmkcpa VERY NICE HOTEL.... ugly view
This is our first time at the hotel....the people were very friendly, the room is very nice, the bed and linens very comfortable.....BUT the view from our room 818....was a large bank of air conditioners.......just ugly !..........I was excited to be staying down town for the night.....and all I can say is that was the one disappointing part. Gorgeous wedding....gorgeous ball room ...excellent food..VERY FUN PLACE...ugly view..........
April 22, 2013
Rated 4 out of 5 by Reviewer123 Great Hotel Bar, Disappointing Spa
Another great WBC visit. The bartender at the Motor Bar (Dave?) was very accomodating and outgoing...But, I had to call Spa19 four times to set up a mani/pedi; no one answered phones for several hours during the day. I arrived and waited 25 mins...and left. No one provided a status update or apology. At $90 for the "express" service, I expect more. This is not up to Westin standards: cheap furniture, scuffed floors, dirty sofas, loud.
September 18, 2012
Rated 4 out of 5 by Rhette Accomodation
Room not ready for check in at 5:30 pm! Really inconvenient however the staff did their best to compensate us and that was appreciated. Westin's facilities - beds, linens, shower etc. excellent. Missed my bath robe in the room though! Food toooo expensive!!!!!
August 26, 2014
Rated 4 out of 5 by Senna Surprised
Ws very surprised that I had unknowingly been given the Green housekeeping choice, which I have no problem, but I would assume that is the towels and face cloths, nit that they do not come in and empty the garbage cans and make the bed, very surprising. Second, the Roast bar was very busy, but it is surprising that it took almost an hour to try and get someone to fix the drink that was mixed incorrectly, they did make it up to me...
March 5, 2013
Rated 5 out of 5 by Mjr136 Caring Staff
I stay here a lot and would be remiss if I didn't point out how responsive the staff are. On my last stay, I inadvertently gave the Valet office the wrong last 3 digits for my valet stub. The office manager, Marie, and one of the regular valets who knows me (Keenan) realized MY error and went about the task of figuring out which one was my car without ever calling me to tell my I was mistaken! They are simply great!
May 30, 2014
Rated 5 out of 5 by Shep98 Excellent Hotel
This hotel was not what I expected to find in Detroit. The restaurants were excellent. Our server at Roast was like having our own personal sommelier. The fitness center is about the best I have experienced in a hotel when traveling. The staff at the hotel were friendly and immediately addressed all of my needs. Everything about this hotel was excellent with one exception - their Best Rate Guarantee. I booked our room from the hotel website and they would not honor their guarantee because I submitted my claim 22 mins past the cutoff time. The difference was $36/day. I felt the hotel should have honored the reduced rate considering what I paid per day and I followed all terms of their best rate guarantee. This hotel caters to the business crowd. The wi-fi is not free in the rooms. I wish the hotel would reconsider this. Overall this is an excellent hotel.
November 7, 2013
Rated 5 out of 5 by hudson13 This hotel is perfectly located, comfortable and accomodating staff
We used the Westin Book Cadillac in Detroit, Michigan for guests of my son's wedding. The location is perfectly located for many Detroit Venues. The staff at the hotel were very pleasant and helpful. The rooms were large with awesome views and the beds were beyond comfortable! I would definitely recommend this hotel as a perfect place to stay and am looking forward to returning in the future.
July 4, 2014
Rated 3 out of 5 by DavidKnows Overcharged
Unfortunately, when checking out I was overcharged considerably for food that we had not ordered. It took some time to clear it up, and had I not checked (which I sometimes don't do until I get home) this charge might have been overlooked. Also, the hotel should have either a shuttle service from the airport or a reduced taxi rate, and finally the hotel also should provide one night free parking for guests with cars.
May 20, 2014
Rated 5 out of 5 by Cheryl435 Top-notch hotel class!
This five star hotel is beautiful throughout. Our room, which was just a standard room, was very large. Comfortable bedding, large t.v., and a wonderful view from our room.The bathroom was very spacious with elegant finishes. Staying at this hotel was a treat!
August 24, 2014
Rated 4 out of 5 by CSM100 Westin Book Cadillac
Overall a good stay. The check-in went very smoothly and the staff was very helpful and welcoming upon arrival. Where it fell apart a bit was when it came to the staff. My room was not made up on Saturday evening, which was annoying and, upon departure, I called down to have my car brought up from the valet station and, after waiting the 15 minutes I was told it would take to retrieve it, the keys were still at the valet stand.
October 1, 2013
Rated 2 out of 5 by Jon6258 Night of no sleep
Hotel has nice appearance at first glance. Must of been a busy weekend because the place was full. Loud noise heard from people running the hall and being loud in the middle of the night. Front desk was called, but probably was out of there control. I frequent Detroit and always stay at this location, probably the last time. Upon arriving to my room, I had to push aside room service tray left the night before to acess my room
February 17, 2014
Rated 2 out of 5 by EvanRobertReed Above the rest, below expectations
I am not sure about the other reviews, but I did not have that type of experience. Rude, inattentive, unhelpful staff and dirty common areas (very dirty). Payed for the self park, but the garage was full when we returned that night. Hotel staff said to Valet, at no additional charge, yet for a single night stay we were charged both the self park and Valet rate. Not what you come to expect from a Westin. Would not stay again.
March 10, 2014
Rated 4 out of 5 by JoeBoston Not up to Westin standards
3-nite stay beginning on 6/22. I arrived around 4 pm and had to wait until 6 pm for my room to be ready. I had an event to get ready for, and was quite inconvenienced. The next day, I was working in my room all day, and let guest services know I was going out for an hour and requested my room be cleaned; it was, but not very well - bathroom hardly cleaned, etc.
Hotel itself is quite nice, great bar area, good restaurant, etc.
July 2, 2013