Rated 4 out of 5 by FormerDetroiter Good, but housekeeping needs work
Overall, we enjoyed our stay at the Westin. Staff that we dealt with were welcoming, friendly and accommodating. We loved the late checkout on Sunday. It was a beautiful space for our family gathering. On the downside: charging for internet in the guestrooms seems greedy. If less-expensive competitors can provide free internet, why not Westin? About the housekeeping: though we were out of our room most of the day on Saturday, we returned at 5:00 to find our room still not made up -- we had to ask. I really appreciate the free-standing makeup mirror, but BOTH sides need to be cleaned. I wrote "Clean me" in the grime on the magnifying side, but it was still not cleaned. And the bathroom vent was coated in something gross -- mold? Dirt? You can do better.
May 14, 2014
Rated 5 out of 5 by jpg54 Great downtown location
Excellent service all around. Staff extremely helpful and they care about their work.
July 18, 2014
Rated 5 out of 5 by Bogey1567 Fabulous hotel and stay for a special occasion
I planned a special anninversary weekend and I can't say enough about the employees in every department at the Westin Book Cadillac I am very snobbish and hard to please. I was left breathless by the sincerity of all employees whether it was the hotel itself or Sheila K the waitress who arrives at 5:30 so our every need for breakfast can be accomodated, to the valet car parkers. I would expect service at the Roast to be perfect and they exceeded our expectations as well. I can't thank everyone enough for an absolutely picture perfect weekend.You made us feel special
November 18, 2013
Rated 2 out of 5 by ed522 Not to my expectations
I fell this hotel could and should be run better.
July 16, 2014
Rated 1 out of 5 by DissapointedintheD Do Not Stay Here!!!
-Parking was backed up with only 1 attendent on Sat.., the wait was 45 minutes just to park. I parked my car myself it was a big arguement to cover it the next day. When the desk clerks were made aware of this they said "its not our problem, its a private co.!, snotty".
When we entered our room the carpet was badly stained and we could not change rooms because of over booking.
The shower head had been replaced with one that did not move and you could not aim it.
When we went to bed the thrermastat was broken and the heat was unbearable, the staff came up twice and could not fix the problem, we sweated all night beacese they had no other rooms.
The next morning in trying to get a little off our bill because of the problems the snotty front desk people again found it very hard to even give me $25 off my bill. So in the end all we got off the bill was $25 & my parking was $15 alone. When I complained about this somehow no manager was available.
This was a terrible experience and not a typical WestIn. I am originally from Detroit and it was very upsetting to see the type of people and parking sub contractor this hotel chain has hired.
May 23, 2012
Rated 5 out of 5 by Dianne55 Birthday treat
This hotel is beautiful and very comfortable. At check-in they asked if we were there for a special reason. When my husband told them it was for my birthday, they upgraded us to a suite which was very impressive. We had a fabulous meal at Roast and a great night's sleep in our lovely room.
July 6, 2014
Rated 5 out of 5 by Imsuperman Highly Recommend!!
I have stayed at The Book Cadillac several times, usually when attending a sporting event downtown. Being so close to Ford Field and Comerica Park is great you can walk to the games. The beds are Amazing!! after a day at the game.
July 8, 2014
Rated 2 out of 5 by Andrew2120 This hotel for a Westin did not meet our expectations or past Westin experiences.
Having grown up in Detroit. I had a lot of fond memories of the old Book Cadillac. My wife and I were looking forward to our stay for a family wedding. Unfortunately, the staff did not seem particularly friendly or helpful when we arrived. Additionally, after check-in we stopped in your Motor Lounge for a cocktail. The room was dirty in certain areas that we initially wanted to sit in and was never cleaned after an hour of sitting. We ordered room service late one nigiht and it was incorrect. We had to ask for a shower cap. Upon our departure, in trying to print boarding passes, the printer had no paper and we could not get any staff to help load paper. Finally, a nice yourg lady printed the passes from the check-in desk. Not exactly what we had in mind as an overall experience from a Westin.
May 27, 2014
Rated 3 out of 5 by lb1234567890 bad valet
other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went down....no car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time.
June 4, 2013
Rated 5 out of 5 by Jeff68 Anniversary Night Out
Stayed at the Book Cadillac for our 20th wedding anniversary. We booked a deluxe city view room and it was very nice and matched exactly what was shown on their website. The hotel and the staff were top notch. Walked to Greektown for dinner and a little gambling and had a great time. The dinning in the hotel looked amazing but we did not make reservations so we went off site as I mentioned. We did not have the most ideal view from our room but it was ok, could see Comerica Park and Ford Field and unfortunately a few abandoned buildings too. We did make reservations at SPA19 for a couples massage the next morning and that was perfect. Nice professional spa with a great atmosphere. We will definaely stay at the Book Cadillac Westin again.
March 27, 2012
Rated 4 out of 5 by mama74 Disappointed
I was very disappointed in the green program...there is no where to spend them except in 2 places in hotel. This was not explained to me and I missed out on using them and ended up giving them away. You have a gift shop in your hotel that is not yours?? VERY disappointed!! I recommend you have your room cleaned by the maids and skip the $5 coupon!!!!
On a good note, beds were very comfortable!!
June 22, 2014
Rated 5 out of 5 by JimH106 The Westin Exceeded our expectations
The room and the view were awesome, it was very clean, spacious, luxurious and we had a view of the Detroit River. We will be back!
July 8, 2014
Rated 3 out of 5 by TravelDr Nice restoration
This was my second stay at the Book Cadillac and though nice I think that it is somewhat overpriced. Honestly I only stayed again because all other hotels in the downtown area were sold out. The valet wait time was excessively long and I often had to wait in excess of 15 minutes even after calling ahead. I did not receive a complimentary robe in my room as usual. In addition, on my second day I did not even receive clean glasses to use. I requested a late check out via the Internet and at check in however I was rudely harassed to leave early on my last day of stay. At this point I was too irritated to even complain and checked out earlier than planned. I doubt I would stay again unless rooms or reduced or no other comparable hotel is available.
September 3, 2013
Rated 4 out of 5 by CJLQuips Outstanding property, with excellent people reprsentating the property
All needs were met. Jeff VArley is an outstanding representative
July 10, 2014
Rated 3 out of 5 by Business29 Worst Maid Service Ever
Hotel is lovely as are rooms. Our room was supposed to be feather free but wasn't - it took 3 hours to fix and then every single day we were there they brought back the feathers and took away the foam. The last two days we were there they didn't replenish amenities and we didn't get washclothes either. It was aggravating beyond reason considering how much we paid for the room. Management kept saying they were going to "deal with it" but never did. Certainly not worth the money paid, although ROAST restaurant in the lobby is delicious.
September 18, 2013
Rated 5 out of 5 by lawnun great hotel
I love the fact that the rooms are spacious and all different.
I wish the rooms had better lighting and working plugs and that there were a few amentiies like shower caps
July 4, 2014
Rated 3 out of 5 by Onenightretreat One night retreat
Chose to use SPG points to have a one night retreat while the kids were at camp. Check in was ridiculously long and the front desk was woefully understaffed at 5pm on a Friday.
The room was nice enough except for the carpet stains immediately outside of the door in the hallway and two in the room itself. No wine glasses in the room, but after calling the front desk, and being asked if I needed red or white glasses, two were promptly delivered.
Overall, just an average stay and felt there was no benefit to being an SPG Gold member.
July 28, 2013
Rated 2 out of 5 by BillieSue This hotel needs improvement
I've stayed at other Westin hotels and have always been pleased. However, this Westin left me disappointed. The housekeeping services were slow and non responsive. The room was not as clean as I would expect.
July 2, 2014
Rated 2 out of 5 by Mea123 Double Charged
I have stayed at this hotel before and loved the service, location and treatment I received in the past. But I have contacted billing for my last stay numerous times to receive no response to the fact I was double charged. This has created a hardship for me due to the fact it was a birthday gift for a friend and I have now accrued overdraft fees for this account. The responses I was given was that it credited back to my account and then that someone would contact me by phone and email. I have yet to receive either correspondence.
October 29, 2012
Rated 5 out of 5 by HeyRBC An Urban Oasis
This was my first visit to this hotel. It will not be my last: It was ideally suitable for my needs, and those of my fellow 18 travellers from Toronto, visiting Detroit for the weekend. From the Valet's warm welcome greeting and smile to the delicious dinner at Roast to the comfortable bed and room. Of special note, the gracious service assistance of Sylvester, the concierge, this Westin will be top of list of 'go to' properties when I return to Detroit. An ideal location and central axis to all points of interests in the city.
September 23, 2013
Rated 1 out of 5 by JoaO This hotel allows havoc at all hours
In one day I was awoken by unruly children running and screaming up the halls around 7 am. Only to be awoken the next morning at 2:31 am with pounding on my door and screaming adults. The phone system either didn't work since no one answered, or the staff was idle. I had to get dressed to go to the front desk to get help, and found the young man at the front desk sitting on the ledge with his feet up. It took almost a hour to get the people either moved or removed. It may be my single worst hotel experience in over 7 years.
April 30, 2013
Rated 1 out of 5 by BostonTV This hotel is really dispointing
Could someone tell the management of Westin Book Cadillac that: a shower without body wash on first night is not practical; a shower without body wash on the second night is a proof of bad management; a continental breakfast without orange juice is not nice; a swimming pool witout changing room is not easy, especially when you have to cross the lobby in swimsuit; a spa that is always closed is not relaxing; a club lounge that is also closed is disppointing; a closed minibar with a key that you have to receive from the lobby bar is just something that makes noise during the night; a turndown service on request without chocolate is not a service; a concierge desk without concierge during three days is just decorative.... This is a full price reduced service hotel
March 31, 2013
Rated 5 out of 5 by Erin20 Exceeded Expectations
After a long and delayed flight with an interview early the next morning, I checked into The Westin close to midnight. The guy working the front desk was very friendly and could tell I was exhausted and nervous for my interview. He went out of his way to upgrade me to a King Suite at no charge. The room was beautiful and all of the staff I met were friendly, kind, and welcoming. I am so thankful to have been welcomed so pleasantly to a city I had never been to before after a long and exhausting day of travel. I ate breakfast at the hotel restaurant in the moringn and the pancakes were delicious. Overall a relaxing and perfect stay! Thank you to everyone at The Westin who went above and beyond to exceed my expectations. Beautiful hotel, friendly and welcoming staff.
February 1, 2013
Rated 4 out of 5 by Maxiecoat They know how to make it right!
After traveling from Houston to Detroit for a conference being held at the Westin Book Hotel, I was greeted at the front desk with some real bad news concerning my reservations. More money was being withdrawn from my bank account than what was told to me when I first made my reservations. The result from that would have brought problems to my bank account (read between the lines). The Hotel worked with me and even gave me a free 25.00 meal. I really give props to the Hotel for making a mistake on their part forgivable!
May 9, 2012
Rated 4 out of 5 by GSBRQ Nice room, lovely hotel; some staff could be friendlier
Stayed here 4 days for a conference; overall, an excellent hotel.
Great location, many nearby attractions
Room was clean & very comfortable
Complementary bottles of water in the room
Desk had several outlets & data ports in front
Nice double-headed shower
Mini-fridge available upon request
Credit for each day you decline maid service
Room stocking a bit stingy (towels, tp, coffee)
Staff courtesy was hit & miss
Understaffed lounge; long wait for a drink
Few nearby dining options outside the hotel
June 13, 2012
Rated 5 out of 5 by lt145678 lg12345
thanks good job thanks good job
July 4, 2014
Rated 5 out of 5 by Mjr136 Caring Staff
I stay here a lot and would be remiss if I didn't point out how responsive the staff are. On my last stay, I inadvertently gave the Valet office the wrong last 3 digits for my valet stub. The office manager, Marie, and one of the regular valets who knows me (Keenan) realized MY error and went about the task of figuring out which one was my car without ever calling me to tell my I was mistaken! They are simply great!
May 30, 2014
Rated 4 out of 5 by Stickjwr1 Very not hotel
My wife and I had a great time here. The staff was very helpful and polite. One suggestion would be to put fans in the rooms or be able to turn just the fan on,on the a/c. There was a wedding party in the room next to us. It was alittle loud
June 23, 2014
Rated 4 out of 5 by Rochester Very Nice Hotel
Enjoyed our stay! The staff was very nice and the location was decent. We stayed in a King Suite. Well appointed and quiet. We enjoyed the extra room and city views at night were great. There were a couple things that could have been better. Our bathroom was extremely cold. There is a heater but it didn't work. There were cigarette burn holes in the robes that should have easily been noticed by housekeeping as they were clearly out front on the the shoulder. Also, the soaking bathtub was just a normal small tub.
March 18, 2013
Rated 4 out of 5 A jewel in the middle of downtown Detroit!
My third time staying at the Westin Book-Cadillac, and has been a great stay everytime. I slept well in those amazing beds. Service and everything about the hotel was great! Although only minor complaints, some TV HD channels were not coming in clear, and one of the wall sockets wasn't working (also happened once before) and the desk sockets were a bit finicky to plug a phone charger in. Other than that, this is a great place and would recommend to anyone visiting Detroit! A real jewel in downtown Detroit!
May 2, 2012