Rated 5 out of 5 by Bub50 Would stay again
Excellent hotel, Great staff, nothing was a problem. If you are looking for a fine hotel this is the one.
September 15, 2013
Rated 5 out of 5 by Annaspanna Great Location
Coming from Australia without knowing the hotel we were absolutely blown away by the hotel's views and the room itself was just beautiful with every amenity provided. Location was just perfect for our needs. Would recommend to any traveller wanting exceptional views, amenities, location, friendliness.
April 25, 2013
Rated 5 out of 5 by Luvtrvl Great location and close to NYC
Had a wonderful stay at this nicely located lovely hotel. Rooms are very nice with great views of NYC across the river. The bathroom was large with two sinks, huge separate tub and adequate shower. Our only complaint was the gym -- kept WAY too warm and not enough equipment. Staff was helpful and friendly.
August 7, 2012
Rated 5 out of 5 by popites Great View and Comfortable
I'm going to start with the only con, which was the price. Other than that, the view was amazing, the tub was relaxing, the bed was comfortable, the soaps smell wonderful and the staff was very pleasant during my stay. The hotel lobby and bar areas are nicely done and the bar food is unique and delicious.
July 19, 2012
Rated 5 out of 5 by BostonBob Platinum Member Perspective
I spent over 300 nights at the Jersey City Westin during a two year period and the experience was excellent. The staff was always warm, accommodating, and competent. The facility was always spotless, and my rooms were always properly prepared. This is the place that I stay whenever I'm in the NYC area.
February 28, 2013
Rated 4 out of 5 by Candace18 Always stay at this hotel when in the area
Check in was fantastic. (David) acknowledged me everyday. Food was great in Fire&Oak Room but training was needed with our server. Forgot items and had to flag him down. Half Moon Lounge was great, bartender/server great. Housekeeping was great, got extra items needed. Always stay here when in the area.
December 7, 2011
Rated 5 out of 5 by Stubby This hotel staff is fantastic
Every person we dealt with was super friendly and helpful!
September 19, 2013
Rated 3 out of 5 by Tiger73 Needs to change with times
When you pay $300/night you expect to get some basic perks like free wifi (especially charging per device!), breakfast and water bottles in room. These are the things that are common in every hotel these days and it's a shame that Westin is trying to charge for them seperately above and beyond the 300!
October 5, 2012
Rated 5 out of 5 by Jaime81 We LOVE the Westin!
My husband and I got married here in 2010. We came back to take some photos on our anniversary this year, and to get away from home fore a couple of days. As wonderful as we remembered the first experience. The staff is courteous and consistently goes above and beyond to meet guest needs. Thank you!
October 29, 2012
Rated 5 out of 5 by seniorworldtraveler Great staff and hotel
This hotel is great. The staff is friendly and truly make you feel right at home. The only negative is the Fire and Oak eating establishment has fantastic food at a reasonable prive, however the atmosphere is very noise...much like a college bar rather than a five star hotel's eating establishment.
December 18, 2012
Rated 5 out of 5 by TaylorAnne1012 Great place to stay
I stayed at this hotel for a week while doing some work in Jersey City. It was an excellent place. The staff was very helpful and my room was very clean. The hotel itself is beautiful.
August 26, 2013
Rated 5 out of 5 by John1102 Great hotel!
Being from the California, I had never stayed in New Jersey, but the staff at the Westin Jersey City were very helpful during our stay and made us feel welcome. They had great restaurant options and really made the whole stay enjoyable. I would recommend this hotel to anyone traveling there.
March 18, 2013
Rated 5 out of 5 by EricNL Great hotel only 10 minutes form Manhattan
Very nice hotel. Second time in a Westin hotel and again very satisfied. Friendly staff, nice room, excellent view, coffee on the room.....except 1 minor thing, why isn't wifi not free, because 9,95 per device/per day is to high for this kind of hotel. After-all we live in the 21th century...
November 18, 2012
Rated 3 out of 5 by watz poor service
I asked for two things and both were not done. Plus, the movie on demand was not operational and the guests were not notified. I came back to the hotel thinking I could watch a movie instead of going to the movie theater but, it was not available. Very disappointing and inconvient to my stay.
October 2, 2012
Rated 3 out of 5 by FreqPlatStayer Most disappointing Westin
The first Westin that I've stayed in where the room smelt of smoke. To top it off, the act of taking a shower in standing water left a lot to be desired. Call to the front desk resulted in only the room being sprayed with an air freshner and no action on standing water due to a "slow drain".
October 29, 2012
Rated 5 out of 5 by ToyaP283 love this westin
for the past two years, my friend and i have stayed at this hotel when we participate in the Womens Mini Marathon in NYC. Absolutely love this hotel. We have not been disappointed yet and we definitely hope that trend continues. We have been ruined for other hotels. Nothing else compares.
March 11, 2013
Rated 4 out of 5 by Ricardo1970 Good, could be Excellent
Its a great hotel! But if some of the people at the reception could smil to the guests it would be better. If you go out and say that it is a free wifi sone at the reception they shouldnt behave like we ask for something that they dont want to give away. We also payed for WIFI in the room.
December 31, 2012
Rated 4 out of 5 by Jennistoy When I'm in Jersey City
I stay no where else. The staff knows me by name now and always is cheerful and helpful
September 12, 2013
Rated 5 out of 5 by Skisunny A weekend of R&R
After numerous stays in a Deluxe room, we stayed in a Premium room this time around and what a difference. The separate tub and shower are awesome. The tub is worth the extra $ in itself. The Manhattan skyline views speak for themselves. And room service and food were above expectations.
February 20, 2013
Rated 5 out of 5 by Materials Idea on maid service
Spectacular room with five large windows on NYC skyline for breathtaking view. Nice facilities. One block away from PATH subway to NYC.
The alarm went off at 5AM on new year's day !
Maids should disable the alarms as a matter of policy when cleaning the room for a new guest. Just an idea.
January 4, 2012
Rated 4 out of 5 by jpal great hotel
Friendly staff with clean room and facilities. One block walk to path train with only one stop ride to get into city. Large workout room with lots of equipment and indoor pool. Only complaint was the breakfast service. Some of wait staff was great while others were slow and forgetful.
December 7, 2011
Rated 4 out of 5 by soundboy nickle and dine a little
a very nice hotel in a good location in New Jersey.The fact that you charge for coffee in the morning and that you charge for every phone call even if it a 1-888 number is a little petty.That small stuff makes you look like a cheaper outfit than you are.
July 2, 2013
Rated 3 out of 5 by tomross626 overall it's a nice hotel
The hotel is actually really nice overall. However the stay didn't start off well. The parking lot is in back and we chose not to use the valet($31) as opposed to park yourself($22). It would have been nice if the parking guys would have told us the pedestrian walkway was under water, so we had to walk quite a ways around to the front of the hotel entrance. We checked in and got in the room and the room was beautiful, spacious, great views….really nice. We used the pool which was fine and the ate at the restaurant which was really good food. We headed back upstairs to get ready for bed and opened the pull out couch and noticed 2 HUGE brown stains on the perfectly made bed, so obviously the maids saw the stains and made the bed anyway. It was disgusting….i called housekeeping and they came up right away and changed the sheets, but it was gross. The rest of the stay was fine. All in all it was fine and I would probably go back despite the brown stained sheets…..I believe it was coffee that gave the nice brown color.
March 11, 2013
Rated 5 out of 5 by kok21 Hotel Rooms
The room was clean, inviting and the bedding was great!
September 11, 2013
Rated 4 out of 5 by Avi123 Location is the winner
Winners: Hotel situated next to the mall and path station. Location is the most convenient feature. Amazing guest service and rooms are great too.
Not so good: Free internet in the room should be provided. Restaurant did not have good/any option for vegans.
May 28, 2013
Rated 4 out of 5 by Mickeymouse1235 very surprised
I was disappointed that when I got there, I looked for the code to sign in to the internet and in this particular city, I would have to pay. Most hotels give you free internet, so that part was annoying to me.
July 29, 2013
Rated 2 out of 5 by Frivy1229 This hotel did not give me a starwood preferred room.
Disappointed that parking and wifi was not included even if I was a starwood corporate preferred member.
September 2, 2013
Rated 2 out of 5 by Jerseycity Good location
Front desk customer service is not good and the wifi internet did not work for the 3 days we were there and no one really seemed to care...
Also, no lounge and when platinum with no lounge the hotel usually gives you free breakfast, but not here...
June 16, 2013
Rated 4 out of 5 by Elbarf Memorial Day Stay
Super convenient to NYC and the attractions there. Staff was extremely friendly and after a couple days recognized me.
Parking fee is high and banquet food is subpar, but if staying less expensive to have a great view of NYC skyline is what you want, this is the place.
May 31, 2012
Rated 3 out of 5 by bmc8519 always a nice place to stay
I have stayed here a number of times and have enjoued my stay every time. I did notice on this visit that there was no recognition for my SPG Gold status, I had to ask for the Gold member benefit. Overall, I would say other SPG properries recognize SPG benefits better
May 27, 2012