Rated 5 out of 5 by Tilford A first class experience
Friendly, helpful staff, a beautiful upgrade and a pleasant dining experience
October 22, 2013
Rated 5 out of 5 by james5stars Expectations
This Westin met with all my expectations as Westin's generally do, with one exception - the staff at the hotel restaurant were exceptional. The male and female hosts consistently went out of their way to make me feel welcome and taken care of. Congratulations to you all - more staff should take your examples of pleasant, friendly hospitality.
One minor SPG related issue was corrected after calling the hotel after check out.
SPG Deluxe room didn't seem to be any different than any other room.
October 21, 2013
Rated 5 out of 5 by JM02115 great location, great features
The location is amazing, right next to the path. You can get to lower manhattan in less than 15min.
October 15, 2013
Rated 5 out of 5 by Nita2013 Amazing Hotel
This hotel is unbelievable/beautiful. The staff is awesome/remarkable. The minute we step on the grounds of The Westin, we were greeted with smiles. Everyone was so helpful and friendly. Debbie was awesome! She accomodated our special requests which made our stay more special. This hotel goes above and beyond to make sure you feel at home. I highly recommend this hotel to anyone.
October 14, 2013
Rated 5 out of 5 by Glow2 The Customer Service is Amazing!!
The hotel was clean. Staff was extremely nice, helpful and accommodating. We were extremely pleased and would definitely stay here again.
October 9, 2013
Rated 5 out of 5 by Ron1945 Great staff
Very helpful and friendly staff. Fast check-in and check-out. Beautiful location , with nearby shopping, banking and transportation to NYC.
October 7, 2013
Rated 1 out of 5 by dddddddddd Worst Westin
horrible experience from front end staff.
Room was fine facilities fine but staff need retraining in customer service
October 6, 2013
Rated 5 out of 5 by SanFrancisco Thank you
I would like to thank the staff at the Westin in Jersey City for their professionalism, attention to detail and for going out of their way to meet my needs. Your supervisor, your front desk personnel, and your door man are especially guest-friendly and extremely helpful in making my business travel experience easier and less painful!
October 5, 2013
Rated 5 out of 5 by Katie9092 This hotel has amazing staff.
I stay at this Westin every week and the staff makes me feel comfortable and welcome day in and day out. They are always there with a smiling face and will to assist me with anything.
October 4, 2013
Rated 3 out of 5 by edenison Great Hotel, Early Departure rules poor
While I really like the Westin, my business is very flexible in terms of early departure. I spent more than 50 nights in this location and each week I occassionally have the opportunity to leave a day early and I am being charge early departure fees even if I give more then 48 hours notice.
October 4, 2013
Rated 4 out of 5 by coni517 business trip sept 2013
aside from the comfortable room and bed, the hotel is right next to a mall, and also close to taget/ home depot and supermarket. It's also very close the tunnel to Manhattan. And it also rent New balance workout shoes for $5. I was truly amazed and happy because I forgot to bring my workout shoes.
September 30, 2013
Rated 5 out of 5 by mckfla Excellent NYC choice
The Westin brand never fails to excel. Bright and clean-smelling, modern and open. We had a fabulous corner room with amazing views of the city. Access to PATH is superb. The surrounding area is bright, suburban-like - very nice. Our 80# dog was welcomed.
September 30, 2013
Rated 4 out of 5 by msamuels Great alternative to staying in Manhattan
Although the hotel was a little awkward to navigate to from JFK airport, once checked in and unpacked it offers a great alternative to staying in Manhattan as you don't have to pay over the odds for a New York hotel but can easily reach the other side of the Hudson river via the frequent PATH train.
The room we stayed in was clean, well kept and comfortable. All staff we interacted with were extremely friendly and always helpful.
I did, however, find it a bit strange to have to request that coffee, tea, shampoo and soaps were restocked each time we ran out rather than having this happen automatically when the room was cleaned each day.
September 30, 2013
Rated 5 out of 5 by sramji Extremely fresh & clean with outstanding staff
One of the most updated Westin hotels that I have stayed at. Attentive and friendly staff who helped greatly (receiving a critical package for me). Great hotel to stay at if your business is in Downtown Manhattan.
September 27, 2013
Rated 5 out of 5 by Debski Excellent staff at front desk
I appreciated the pre-stay email welcoming our planned stay and offering an upgrade for a reduced cost. Upon check-in we were greeted by "Debbie" and she was wonderful. She went out of her way to accommodate my sister and her requests. She worked to assist my Mom with her room requests. She truly was a stand out and I travel a lot for both business and pleasure.
September 23, 2013
Rated 5 out of 5 by Theo35T Treated Like A VIP
The staff treated us very special. They were friendly and very professional. All in all it was a pleasant experience.
September 21, 2013
Rated 5 out of 5 by Stubby This hotel staff is fantastic
Every person we dealt with was super friendly and helpful!
September 19, 2013
Rated 5 out of 5 by Bronco Perfect way to see NYC
I suppose that most of us want to see NYC at some time. My wife and I have done that twice. The first time, we stayed in Times Square. The view from our room was that of the wall of a warehouse. The street outside the hotel was crowded and smelly. Not so at the Westin Jersey City Newport. We had a gorgeous room with a view, across the Hudson River, of Lower Manhattan. Outside our hotel it was peaceful, quiet, and clean. We were 15 minutes away from Madison Square Garden by train ($4.50). The Director of Front Office at the hotel, was incredible. He carefully taught us how to navigate our adventures in NYC. I am reluctant to tell anyone how wonderful our stay was, because I want to keep it a secret!
September 16, 2013
Rated 4 out of 5 by APendle Great Stay and Location
Stayed in Jersey City for this business trip. Looked at ALL my options. Including AirBnB.
Worked out Westin had a great rate and grabbed the opportunity. Excellent staff, location, and stay. Area is safe, quiet, walkable, close to PATH, a mall, and clean.
Will be my hotel of choice when I return.
Viera at the Front Desk was the first and last person I saw. She treated me with professional courtesy and ensured my long stay was a pleasant one.
September 15, 2013
Rated 5 out of 5 by Trooper137 Westin Jersey City
The staff at this location is one of the best in the world! They go above and beyond expectations! It has become one of my favorite locations!
September 15, 2013
Rated 5 out of 5 by Bub50 Would stay again
Excellent hotel, Great staff, nothing was a problem. If you are looking for a fine hotel this is the one.
September 15, 2013
Rated 4 out of 5 by Jennistoy When I'm in Jersey City
I stay no where else. The staff knows me by name now and always is cheerful and helpful
September 12, 2013
Rated 5 out of 5 by kok21 Hotel Rooms
The room was clean, inviting and the bedding was great!
September 11, 2013
Rated 4 out of 5 by TKSP2009 Good location
The hotel's location is excelent. 1 block away from the Path station, so its easy to go to Manhattan. Newports Waterfront is also nearby.
The staff was helpful, the rooms are nice
and the bar service is also great.
September 8, 2013
Rated 4 out of 5 by dbee Beautiful hotel; lack of free wifi cuts it out for me
Beautiful hotel, near the water and a lovely park for running or walking. Staff gracious & accommodating. However, the lack of free wifi pretty much cuts this off the list for me. In this day and age, that is a must and it is silly that one gets it at more downmarket hotels but has to pay for it with the luxury brands..
September 6, 2013
Rated 2 out of 5 by Frivy1229 This hotel did not give me a starwood preferred room.
Disappointed that parking and wifi was not included even if I was a starwood corporate preferred member.
September 2, 2013
Rated 4 out of 5 by Dimsum Reception staff
Staff from front office/reception slightly rude and highnosed!
They should be better trained in those skills!
August 31, 2013
Rated 5 out of 5 by TVgolfman Great Staff
The staff was outstanding in every way and I felt they went over and above on anything you asked of them.
August 27, 2013
Rated 5 out of 5 by TaylorAnne1012 Great place to stay
I stayed at this hotel for a week while doing some work in Jersey City. It was an excellent place. The staff was very helpful and my room was very clean. The hotel itself is beautiful.
August 26, 2013
Rated 5 out of 5 by BuffaloFrank Family Friendly
Thanks for helping to make a great family vacay even more awesome!
August 12, 2013