Rated 5 out of 5 by denal Nice beach experience
Hotel was clean, staff was extremely accommodating, location excellent.
November 20, 2013
Rated 3 out of 5 by keepitdowninthere Not quite there
You can tell the hotel focused much more on upgrading the lobby (and soon to be the pool) than truly focusing on customer service in a way that would befit a resort hotel (Category 4) on the beach.
The walls are paper thin, so if your neighbors are loud, forget about falling asleep.
November 11, 2013
Rated 2 out of 5 by ryan212 Won't be staying here again.
I wanted to get away from home.. mind you I live 20 miles away. so this was a quick staycation. I specifically booked this hotel for late checkout and they told me ok over the phone. This morning they told me no. ZERO SPG recognition- The room service is horrible it took over 2 hours to get it, comes raw- and 3 trips later (not even getting silverware or a napkin with my order is just ridiculous) I mean thats pretty basic. - My room is next to some generator so I had to listen to that noise all night long. The place is a rip off. I should have read the other reviews. The pompous guy at the front desk offered no apology toward anything. (didn't get his name) They all have attitude there. Totally a tourist trap. I won't be staying here again.
January 5, 2013
Rated 3 out of 5 by jbv2013 Bit disappointed
Can't believe in this day and age this hotel charges for WiFi internet and telephone calls. Seems every time you turn around there are hidden charges i.e. room service delivery fee??? Automatic gratuity for room service??? The pizza ordered through room service was terrible, barely edible.
November 7, 2013
Rated 5 out of 5 by 4kvlad Relaxing on the beach
Courtney made me and my guests feel like VIP's, I am looking forward to returning to this facility. I Cruise often, this is the perfect place to unwind after a transatlantic cruise.
November 12, 2013
Rated 3 out of 5 by Jayson Staff needs a training review
Im a huge SPG fan so was excited for my first stay at the Westin in FLL. I was disappointed in two things, one major and one minor.
First, the concierge was not knowledgeable in the area. I wanted to take a nice walk and head to a cafe and when I asked him for a recommendation he was only able to recommend the onsite Starbucks. When I told him again that I wanted to leave the hotel and go somewhere, he had no suggestions of where I should go. Pretty disappointing for a concierge.
Secondly, I called the front desk for a wake up call the night before I left. Two wake up calls actually at 8 and 815. No wake up calls ever came in the morning. I was awakened by room service with my breakfast at 830am, only to feel rushed and anxious as I had to to leave to catch a flight. I believe I spoke to a Robert (or a Steve) on night shift. When I went to the lobby they informed that my wake up calls were never recorded in "the book". This is highly unacceptable. I had to rush out, not eat my room service ordered breakfast (which I asked to be taken off the bill), but I left this hotel with a bad taste in my mouth of SPG. Not being responsible enough to record a wake up call is pretty major as guests rely on that to leave and catch flights.
Please ensure your staff is properly trained - they seem quite amateur at that location.
November 18, 2013
Rated 5 out of 5 by Conatt Excellent!
Stayed three days at this facility for a conference. The housekeeping and front desk staff were efficient and courteous. The room was clean, well-maintained and comfortable. The location of this resort is excellent!
November 10, 2013
Rated 5 out of 5 by HappyGuy714 This place looks great
Staff very friendly, rooms clean and new.
Very nice hotel at a good price.
Traveling with my kids, we asked for connecting rooms in original reservation, check-in gave us connecting rooms apparantly but when we went to the rooms they were not connecting. They were not even adjacent rooms.
Also, keys cards deactivated very easily.
Restaurant manager was fantastic. Set me up for extended family lunch poolside.
October 21, 2013
Rated 4 out of 5 by Figmentfreak Great location - terrible bathroom set up
Friendly staff, good food, and fantastic beach location.
The Not so good:
The bathroom doors in the rooms are a slatted sliding door style . No privacy and with 4 people in the room.....
They also only have double beds instead of queen, which made for cramped sleeping.
The small beds aren't that big of a problem especially if traveling with family. If traveling with friends it might be a little awkward.
Unfortunately, until the bathroom door issue is fixed my family voted we won't be back to this hotel.
July 22, 2013
Rated 5 out of 5 by Bobbi57 Head valet
Everything about this hotel was fabulous! The head valet was beyond super! He kept his employees hustling, and was kind, professional, and just excellent with clients!
November 12, 2013
Rated 3 out of 5 by Thomas Restaurant staff needs improvement
I did not choose to dine at Shula's, however I did eat at each of the other three options - Waves, Starbucks, and the Shushi bar. The Sushi bar was pleasant, but the staff at Waves and Starbucks left something to be desired in the way of customer service. I found them to be disengaged with the customer, and not attentive to providing a quality experience in the least. Because of the expectations I have from Starwood resorts, and the level of service I received from these restaurants I would not recommend this particular hotel again.
June 10, 2013
Rated 5 out of 5 by Milliner Wedding weekend
Spent the weekend celebrating our daughters wedding. The entire weekend was perfect. View was gorgeous. Only 2 issues, the valet parking of $28. A day is excessive, and the alcohol prices are a little high. They were adding to the pool area which was inconvient with all the wedding guest and other events, made it pool bar very tight.
October 28, 2013
Rated 5 out of 5 by Marielala ABSOLUTELY AMAZING!
I called this hotel around 2am needing a room. While other hotels told me they could not provide me with a room until noon, the gentleman at the front desk went above and beyond to get me into a room with a full ocean view upon my extremely early arrival. Everyone was so helpful and happy......even at 2am! You can tell that they are treated well as employees. You are only as strong as your front-line employees and these guys made the Westin shine! From the valet attendants to the desk workers to the bellhop to the house-keepers, I can't express how welcome they all made me feel. Not only was the service great, but the hotel lobby and room was immaculate! The bed was comfy. The view was great! I will visit Florida again next year just to stay at this hotel.
September 11, 2012
Rated 5 out of 5 by Frankie60 This hotel is walking distance to great restaurants and shops.
The moment we arrived we were greeted by the hotel's parking staff who were so happy to assist us with our luggage. The bell hop stayed with us while we were cheking in and after that while we were going to our room was explaining to us all the hotel's features.
The staff would always greet you with a smile
and wish you a good day. The parking attendants were excellent. Every time we would get into the car they would ask us if we needed directions to our destination, and when we would arrive they welcomed us back like family.
August 29, 2012
Rated 3 out of 5 by Corn7687 South Tower
This was our 5th stay at this hotel but our first time in the south tower. Besides the long walk from the lobby to your room there are only 2 elevators for the whole tower so be prepared to wait. There where times when we waited more then 5 minutes before we could get on and since it took so long there was always a crowd and the car was packed. I will not be staying in the south tower ever again also the wait service by the pool was very bad it took almost 20 min to get a drink after we ordered it and almost 30 min for food.
July 31, 2012
Rated 5 out of 5 by Jimgi Everything was excellent!
We stayed at the Ft. Lauderdale Beach Westin for a week starting Nov 16. We had a partial ocean view room. The room was a nice size, we loved opening the sliding door and watching the ocean and hearing the waves. The room was very clean and the bed oh so comfy! Loved the complimentary starbucks coffee and coffee maker and my favorite tazo awake tea and the free water. It really is the little things. We stayed in the South tower and found it very convenient to visit the real starbucks and the gym and get to the street easily. It was not much more effort to get to the pool and beach. We also loved the complimentary umbrellas and chairs at the beach and the sky bridge to get there. That's a BIG plus. We used to stay at "another hotel in the Harbor Beach area" each year but we decided to try something new and are glad we did. Each and EVERY employee we encountered was friendly, helpful and had a smile on their face. It was really mpressive. This hotel is doing something right to its' employees. From the housekeepers to the valet parkers whom we came in contact with every single day for 7 days, they had smiles on their faces and wanted to help in any way that they could. The only thing I would change were I this hotel is that the bathrooms had the louvered door and window which didn't give us much privacy when 2 people are staying in the room. We got around it. Also the gym could use a few more machines and were missing the 10 lb weights which are kind of common. We are a couple that happens to work out a lot though so probably not such a big deal for most people. All in all we were thrilled with our week at the Westin though. Highly recommend this hotel.
November 18, 2013
Rated 2 out of 5 by BrightSmileBella Disappointed
I have come to know Starwoods Hotel's as a front runner in customer service. Typically, the staff goes above and beyond to make sure each guests is happy. This time the staff really let me down!!!! I was charged for parking on days when I took a cab. I was told I would be comped for a meal and then was charged for it. My AC leaked badly and made the room smell. I went into the gift shop and selected items, made the line and asked to charge the items to my room. I was told my account had a block to preventing charges to the room. EMBARRASSING--I did not bring my purse and had to put the items back and get out of line. I go to the front desk and they are not sure why the gift shop staff said that as there was no block preventing charges to the room! They smile and apologize but I found that no one was willing to be accountable or come up with a solution. Just a lot of apologies....
October 13, 2013
Rated 5 out of 5 by Jud28 Excellent Staff & Rooms
Stayed there for the Boat Show. Staff was very friendly & helpful. Especially the valet service. Very professional. Room was wonderful, clean, view was spectacular. Had a great stay.
November 6, 2013
Rated 2 out of 5 by M1987 Weekend Getaway
The wait staff seemed extremely lazy from the moment I checked in - the front desk staff either didn't know what they were doing or were too tired to care. My room did not get cleaned one day and another day I needed to request shampoo/conditioner and towels. The pool staff are friendly but are overly protective of pool chairs and umbrellas. Overall, there was no true customer service at any moment during my 4-day stay and I would not recommend staying at this location for that reason.
September 3, 2013
Rated 2 out of 5 by CbusOhioTraveler Mediocre service
I booked two rooms for me and my family to stay in Fort Lauderdale before heading for a weeklong cruise. When I first arrived, I thought this hotel is gorgeous at a great location! However, after I checked in I realized I was not given the room that was in my reservation. One of the room was as promised with floor to ceiling windows overlooking the city. My second room, had a rooftop view, literally. My room did not have floor to ceiling windows and I saw the rooftop of some building with trash atop. Sorely disappointed.
January 20, 2013
Rated 5 out of 5 by GQ4Life Amazing Hotel
My stay at the Westin was an amazing one. My room overlooked the beach. This was truly a breath taking scenery. Every morning I work up with the sun rising from the water of the beach. Also, my room was very clean and the staff was extremely professional. The only down fall in my stay was my room was right in front of the elevators, so I heard everyone on my floor coming and going. And on my profile I specify that I want to be away from elevators, but the front stated that there weren't any other rooms available. Also, the parking is 25.00 a day and there is no self parking. So you had to pay for valet. Other than that, I highly recommend the hotel as a great getaway to relax and enjoy the beach. Furthermore, there are plenty of restaurants on the strip to walk too.
August 20, 2012
Rated 5 out of 5 by Dias1104 Great Customer Service
I had a wonderful stay at the Westin Fort Lauderdale Beach Resort & Spa. Liz is an awesome employee and an asset to your staff. She was so warm and welcoming. I spoke to her via the phone several times while I was there and she addressed all my concerns and ensured that my stay was memorable. I tried to see her in person a few times but kept missing her. Please ensure that she sees this, I want to let her know how pleased I was with her service. Also thank you housekeeping for making my room feather free as requested.
November 14, 2012
Rated 4 out of 5 by LW665 This hotel felt very comfortable and view was spectacular.
The room and bed was very comfortable, clean and nicely updated. The bathroom felt like a spa. The view from my window was spectacular. You can't beat the proximity to the beach.
Room service food and delivery time was average and the food in the restaurant (Shula's) was good but wish it lived up to the standards of the rest of the accommodations and service of the hotel overall. Since typically it's the accommodations and location that are most important, I would definitely stay there again if the opportunity arose.
September 17, 2012
Rated 5 out of 5 by Tmac Outstanding pool service
After reading a few so-so reviews, I was a bit concerned about my short stay. No worries. My stay was excellent from my 1st encounter with valet, to the front desk, and everything in between! I must give particular props to Joe & Ray at the pool, those guys were on everything. They work their tails off ensuring everyone is comfortable and has a chair. They keep a close eye on empty chairs making sure if a guest has been away for a certain time period that another guest gets the chair. Often times there was a waiting list and these guys keep smiling and moving the entire time. I was lucky enough to have a lanai room with my own chair so I had no wait but was amazed at the service these 2 provided to everyone. I hope you are able to share this compliment with them directly!
March 27, 2013
Rated 1 out of 5 by Caroly20 Terrible experience
First time in this hotel terrible experience . The room wasn't ready until 4 pm and I got the room because I called many to ask when is was going to be available. The rooms are nice clean nice view. The pool too small you need to wait in list in order to get chairs and sit down everything is count by rooms towels and chairs . We had to wait almos 1 hour to get chairs in the pool. The beach is the same we never got chairs in the beach. I would never go back to this hotel in my life
August 26, 2013
Rated 3 out of 5 by gigi This hotel has some ocean front rooms with beautiful views
The resort is very clean and attractive to the eye. The staff are pleasant until something goes the wrong way. The room was perfect- with great views and a great bed. The movies on the tv didn't work. "They" said I would get credit for the movie that didn't work.The staff that answers all your one button calls varied in their professionalism. One was great and one was just rude. I reviewed my bill and the movie charge was still there. I pressed the one button for all calls and asked to have the bill corrected. I told her they said the movie wouldn't be charged to my room. The operator said to me "who's they".
Since there is one button - who is "they".
I finally got my billed corrected at the front desk. i told him what happened and he said "they" have to verify. I am so over "they"!!!
I had room service several times and then one time I had to send entire breakfast back and I thought I would get another tray. Well, there was some miscommunication because I didn't get another tray. So, i just went down the street to the Ritz to eat.
Access to the beach was great. The pool area was beautiful.
November 18, 2011
Rated 3 out of 5 by Francie WI-FI Woes
Disappointed that this hotel charges for wi-fi in the room...it's free down by the pool, but nobody knew how to access it, so we visited the concierge who was rude when he did not understand how to access the wi-fi. Please consider extending your wi-fi privileges to all the rooms. The toilet was broken and we requested a repair while we were at brunch. Upon our return the toilet was not repaired and needed to request it again but had to uncomfortably sit in the room with Mr. Mechanic in our bathroom....
August 2, 2012
Rated 3 out of 5 by Jeff48 OK, not Great.
Hotel is OK, but staff needs some work. On check-out the young lady was actually rude when I wanted to stay and get a hard copy of my receipt...Also the pool is a war zone if you just want to go donw and enjoy an hour by the pool. Resort hotels MUST staff the pool and let people know that HOLDING multiple lounges when nobody is there is unacceptable. Both time we tried to use the pool ALL the lounges were either occupied or SAVED. Both times we were there 9:00 AM - 10:00 AM. Half the chairs had just a hat or sunglasses HOLDING the chair...these people hold these chaiors ALL Day long...really sad the hotel does not care more about all the guests...A simple rule, if you want a chair you ACTUALLY HAVE OT BE THERE! And the rep[onse, oh were were very full this weekend...is not acceptable.
January 1, 2013
Rated 4 out of 5 by Julie Great location
The staff was not welcoming as I've come to expect at a Westin property. The valet parking was organized chaos until we figured it out -make sure to call down to get your car! The pool area was packed, and the process of checking out/in towels was a little much. Even though the picture of the King suite shows it has a lounger that a small child could sleep on, it doesn't. We had to get a room with two double bed instead. However,the location was perfect, the view from the room was great.
July 8, 2013
Rated 3 out of 5 by do127 Was disappointed with the property
Stayed 2 nights for a business trip and had to sleep with a barking dog next door! Since when does Westin allow pets?
January 13, 2012