Rated 5 out of 5 by Gerry99 The Staff at this Hotel give it their best!
The exceptional part about our stay was the quality of your staff. They exceeded our expectations time after time. Robert M and Jennifer M, in particular, went out of their way to accommodate the needs of my kids while I was away at meetings on Friday the 21st. We greatly appreciate their efforts.
Rated 5 out of 5 by Mtime Great staff
The first room we received upon check in had a view of the roof, I went to the front desk and asked for another room, and the reason why.
The lady at the front desk, not only gave us another room, but upgraded us with a great view and excellent room, for no extra fee. The bell staff were very helpful also with shuttle service to Las Olas Blvd. and the cruise terminal for a small fee. Wave restaurant for lunch was very good. And having chairs on the beach for the guest was also very nice.
Rated 5 out of 5 by JonathanTravelConnoisseur Westin Top Customer Service
I was at the Westin for an after-cruise family reunion and when my rooms were not ready, the lobby manager on duty offered us breakfast while we waited. He was very attentive and kind. When the room was finally ready, there was a cleaning mix-up and we received VIP-coordinator Courtney's friendliest communication and a splendid surprise upgrade to an amazing room. From the Bell to the Valet, Spa to Shula's: all top notch. Thank you, Westin Fort Lauderdale.
Rated 5 out of 5 by FlyGirl Felt at home!
I am a Flight Attendant and my crew and I got "stuck" here for 2 days... we LOVED IT!
We didn't want to be "unstuck". :-)
BTW the sushi was divine!
Rated 5 out of 5 by kevin0214 EXCELLENT BEACH HOTEL IN FLL
If you are planning a trip with friends, family, or as a couple, I would choose the Westin FLL each time. The other hotels lack personality on the strip.
Also, the hotel has a mix of couples, families, etc. The staff is absolutely the best!!
My home away from home...
Rated 5 out of 5 by WorldTraveler73 Absolute Best SPG Hotel for Customer Service
Customer service at this hotel was incredible. A few days before my arrival, I was contacted for my preferences - every request I made was attended to, no matter how large or small (when I inquired if any board games were available to borrow, the staff ran out and got some). At arrival, everyone from the valet to the front desk were superbly friendly. This attitude continued throughout the entire stay to the bellman, the pool staff and housekeeping. Every single person we passed in the hallway during our entire three-day stay greeted us warmly and made us feel so welcome. Location is also superb, across from the beach and in the middle of the Fort Lauderdale action, and drinks at the pool were excellent. One slight issue was that the wireless signal was very weak in our room, making the internet hard to use. Given the incredible customer service, that was entirely forgivable.
Rated 5 out of 5 by PPP2 On the beach & plenty of dining options
The Westin Fort Lauderdale is just across the A1A from the beach, and is located within walking-distance of dozens of restaurants. The staff helps to provide a safe, secure, & comfortable visit.
Rated 5 out of 5 by danishky fist time in a westin
Loved the hotel and the location. I will definitely be staying at Westin hotels in the future.
Our stay started out great with check in, with Fatima, and continued from there. All the staff were super friendly.