Rated 3 out of 5 by Scappelletti88 Recent Stay - Suggestion for Improvement
The staff was outstanding, the amenities and services are wonderful including the workout center, clothing rental, heavenly bed and updated bathrooms. However, the room was incredibly moldy which, resulted in a foul smell and can lead to serious health problems. So either this is isolated to something in a specific room or area or pervasive but this is a huge dissatisfied and presents a large potential future risk to this facility.
June 29, 2014
Rated 5 out of 5 by B123 Overall good experience
Pretty large sized single rooms with mini living room set. Close to transportation and bars/restaurants.
July 8, 2014
Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 4 out of 5 by AltaSkier Great Location + View!
What a great view of the Empire State Building changing colors on the Fourth of July! Except for the shower door not completely close and the plumbing of nearby rooms can be heard in this corner room, we had a great stay at this Westin.
July 6, 2014
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013
Rated 5 out of 5 by Edelgiggles This hotel is in great location and easy access to subway
Loved this hotel! Great service and very friendly ! Will definitely stay here again.
July 4, 2013
Rated 5 out of 5 by Michelle88 Location near Grand Cental
Friendly Staff, Room was great and beds were so comfortable.
July 23, 2013
Rated 3 out of 5 by Freddy ms
I am a gold memeber but I used points from BAW so i was not recognized as gold. Even when I told the front desk I was a member there was no acknoledgement .My room was on the 7th floor and the street was noisy . On top of that my room was directly acrosss from the ice machine which is very noisy when running. The sound from the ice machine awoke me and I went into the hallway to find out what the noise was and discovered it was the ice machine. When I checked out in the morning I was asked if I had a restful sleep . My reply was no ,the ice machine woke me & the street was noisy. The response was yes the ice machine can make noise . it did not seem like the agent cared !!!! The lines to check in were not organized either .
I have stayed here before and was satisfied, not this time . i was exhausted !
June 23, 2014
Rated 5 out of 5 by Jenn67 Good location
Near Grand Central so centrally located
July 8, 2014
Rated 1 out of 5 by Adeem Adeem Fenster
Terrible service. 4 idle staff but no one offered to helps with bags or even opened the lobby door!
July 7, 2014
Rated 3 out of 5 by Marcio54 Could have been better
- Cleanliness of room
- Comfort of bed
- Helpful concierge service
- Have not received a room upgrade I expected as a gold member
- Asked for a quiet room, away from elevators, and was given a room right across the elevators hall !?
- Quality of sleep was hampered by noise from hall
- Shower lacked water pressure/volume
May 28, 2014
Rated 4 out of 5 by heraga This hotal has great features
it is fine and good location. Don´t have good food.
July 6, 2014
Rated 4 out of 5 by Marc100 Good hotel but ...
The Westin Grand centarl is conveniently located. I come here approx every quarter to my satisfaction. This time I was unpleasantly surprised by a dog barking continiously in the room next to my room. Complaining about this resulted in alerting security and a voice mail to my room (not to the room with the dog). No satisfactory outcome, on the contrary. The last night of my stay the dog barked until 2:30 am. The hotel should consider revising its pet's policy.
June 23, 2014
Rated 3 out of 5 by Shinergise Room Noise proofing was totally inadequate
Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away!
October 20, 2012
Rated 4 out of 5 by Narayan Wesin has customer sensitive staff
Westin Grand Central has courteous and
customer sensitive staff.
Please convey my thanks to all members of Westin Grand Central team.
July 5, 2014
Rated 5 out of 5 by Jsalomone Exceeding Expectations
There are not enough good things I can say about my stay at this hotel. I was planning a special weekend and every staff member involved went above and beyond to help make my stay the best as possible!
Thank you SO much!!!
I will be returning shortly for another stay and I will be looking forward to it!!
June 29, 2014
Rated 4 out of 5 by wendy12 Housekeeping concerns
I still have housekeeping concerns. Once again the towels are all a different texture and I asked for another robe and never got one; asked for additional laundry bags and had to ask again. Then, the day of departure (after 6 nights) the power went out. It was fixed but took longer than I feel it should have - also, the drapes were not placed properly and I was surprised after 6 days no one fixed them.
June 25, 2014
Rated 2 out of 5 by AJRMMR8 First Westin Bad Experience
Bad service/experience. Rude staff. I've stayed at multiple Westin Hotels around the world. This is my first bad experience. I know NY can be rude, but I've never had a rude experience in the hotel from every member I came into contact with. My entire party of 8 has a story. We were there for 48 hours and it only got worse. This was my third stay in NYC and 3rd different W or Westin.
June 25, 2014
Rated 5 out of 5 by Frank32 Great folks at the front desk and in the bar/restaurant
I was more then impressed by the folks at the front desk,and the team in the bar restaurant. On top of all that I was "guest of the day" Thank You!
July 2, 2014
Rated 4 out of 5 by Ladechat Comfortable, good value/location
As an SPG member I was upgraded to a deluxe King room at no charge, which was lovely and unexpected.
The room itself was clean and comfortable, though it did have a bit of a musty smell, especially in the bathroom when I first arrived. The toilet flushing and shower noises from the room next door were much louder than I would have expected (sounded like it was right in my room!).
June 25, 2014
Rated 4 out of 5 by mhc5011 This hotel was clean and spacious
Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again.
September 4, 2013
Rated 3 out of 5 by Dta333 check in was terrible
Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!!
December 14, 2012
Rated 1 out of 5 by Jen123 Worst stay in a SPG property
After a long of work, I had luckily check the bed sheet before jumping into the bed post mid night. The worst nightmare!!! Bed sheet had many dark spots between 1-3 inches in diameter. After calling the front desk to complain, a house keeping person came up to change the bedding. 30 minutes later, she found out that she was short in a cover sheet. more than 20 minutes later, WITHOUT knocking the door or announcing herself, she swiped a card and came back to my room. This was past 1AM!!!!
I almost cannot believe myself to come back to this hotel the following week, and find the 2nd worst stay ever. After coming to this hotel for 6 months, I finally gave up.
March 6, 2013
Rated 4 out of 5 by Chocteach62 Great location
Close to everything and easy access to transportation. I did ask 3 staff for directions during my stay and all 3 were honest enough to admit that they did not know!
June 29, 2014
Rated 5 out of 5 by joeP12 Great location
Great location, just far away enough away from Times Square, and easy to access other parts of Manhattan. Clean and great customer service.
June 29, 2014
Rated 5 out of 5 by dsmackenz Great Location. Great Staff.
Hotel is right in the heart of mid-town with easy access to Times Square, GC Station, and 5th Avenue shopping. Front Desk and concierge couldn't have been friendlier nor more helpful. Interior makeover of the hotel was really well done. They offered up a late check-out before I even asked! We'll be back.
June 24, 2014
Rated 5 out of 5 by drw72 Great Place To Stay
My husband, daughter and I went to New York City for a quick getaway. Due to flight delays, we arrived late at night and were warmly welcomed and got into our room quickly. The room was perfect for 3, and a good size. The beds are comfortable and the amenities are excellent.
Service at this Westin was impeccable. From the front desk, maintenance, security and the concierge to the waitress in the restaurant, all were courteous and responsive.
The location of the hotel is so convenient, you can walk to so many places and a short cab ride to many more. Plus, the train station is right there. There are good restaurants very close as well as a CVS.
All in all, next time we go to NYC, we will return to Westin Grand Central.
May 17, 2014
Rated 3 out of 5 by EL119 Noisy
I stay at this hotel often for work. Every time I come back I forget how noisy the rooms are, especially if you are in one near the elevators. On my last stay I could hear the "ding" every time that the elevator opened and could hear the cars moving up and down the elevator shafts all night. You can also hear people in the hallways very clearly.
The front desk staff is really great. They do their best to help accommodate whenever possible. They are always friendly and helpful. The rooms are clean and newly updated which is a plus. Overall not a bad property, but it does depend on the location of your room.
March 24, 2014
Rated 5 out of 5 by Brooke Great location, nice stay
I lived in NYC for 12yrs, so I know The City well. We now live elsewhere and decided to go back for a little weekend getaway. The hotel has a great location: from E. 43rd & 3rd Ave., you are blissfully just off the noisy beaten path, directly across town from Broadway, a few blocks south of Radio City Music Hall, 2 blocks from Grand Central Station/numerous subway lines, and have easy access to Upper East Side transportation to the popular museums. We had no problems with check-in into our nice sized room (large by NYC standards with a recently remodeled bathroom) and were given 4pm late check-out as Starwood Preferred guests. We'll definitely be staying here again!
April 2, 2013