Rated 3 out of 5 by WDP3 Hits and misses
I've spent over 20 nights at this hotel over the past three months. While it's been recently renovated with updated rooms and fitness center, there are a few things that the hotel just doesn't get right. First, the staff is very hit or miss (even for NY). For example, I arrived around noon last week and was told that there was a surcharge for early check in even though the hotel was not full...even for a Platinum Ambassador guest! I inquired about Your24 and they said I would have had to contacted the hotel in advance. The woman who assisted me was rude and curtly said I could check my bad with the valet. Second, do not waste your money on room service. The food is nearly inedible...inconsistently prepared. I've had meals burned to a crisp and burgers that were almost frozen on the inside. Finally, while the interior has been updated, there are several rooms where the windows do not fully close allowing cold air and noise from the streets below.
I'm an SPG loyalist so I choose to stay here due to location and the fitness center. That said, I'm consistently disappointed with my experience.
January 13, 2014
Rated 5 out of 5 by mehere excellent in all regards
This hotel was very clean; rooms were updated very well; the beds and linens were especially good. Staff was excellent from front desk, bell, etc. All very good. Excellent job Westin.
Food was very good, but well above average pricing for NY
July 31, 2013
Rated 1 out of 5 by HDH2012 This hotel's Service Quality needs a lot of improvement
As a SPG platinum member, I have stayed in many Westin hotels aroudn the world. But my recent visit to the Westin Grand Central Hotel has been the worst. The hotel location is great. But service quality was far from satisfactory.
October 22, 2012
Rated 5 out of 5 by TravelGermany TravelerGermany
Quick efficient Check in, very friendly staff! Quite room, nice Upgrade to corner room. Beds very comfy, would definetly stay again, thank you!
June 23, 2014
Rated 4 out of 5 by jw12 WESTIN STAY
Second year in a row staying there and was good as usual.
June 24, 2014
Rated 5 out of 5 by Brad456 Clean and nice room size
Opted for the double bed upgrade. Great choice...plenty of room for four people. Room was clean. Location was nice, easy to get out of Manhattan and certainly not as crowded as Times Square area. Would definitely stay again.
November 27, 2012
Rated 4 out of 5 by Keven64 Westin New York
Great hotel,except no expalair or A/C in bathroom/toilet.Apart from that very good.
June 24, 2014
Rated 5 out of 5 by unc24 Something was taken from our room
Although the Hotel and staff we encountered, especially the bellhops, were nice; when we were at dinner my wife's sling from a recent surgery was removed from our room, never to be seen again.
December 14, 2013
Rated 5 out of 5 by SPGPlatinum111111 New Place to Stay in NYC
I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great.
February 21, 2013
Rated 5 out of 5 by Wirelessman It is our favorite NYC hotel
Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all.
April 23, 2013
Rated 5 out of 5 by Nathan53 Sharp and Comfortabe
The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central.
February 22, 2013
Rated 5 out of 5 by vik1877 excellent hotel
I would recommend this property to anyone excellent hotel brilliant service great staff that is pending on all needs. Location is also good.
January 12, 2014
Rated 5 out of 5 by maptraveler a new yorker
my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend.
December 7, 2012
Rated 1 out of 5 by Dharshan Horrible bell staf
not very friendly staff, Bell staff member Mike was rude and not helpful. He used unpleasant language with me as I was trying to valet park my car. Did not park my car with them. probably never return to this hotel. Staff doesn't care about the guests is the overall feeing I had.
June 20, 2014
Rated 5 out of 5 by Dennis624 Westin Grand Central
We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night!
September 3, 2013
Rated 4 out of 5 by DrKang Great for business travelers
First of all, it’s not really near the Grand Central, it’s about two blocks away. The nearest subway station is about one block away. The location is a little bit remote (just comparatively, it’s still in Midtown Manhattan after all!).
There is no free wifi in the room, lot of people sit in the lobby to use the internet. We had a street-side room with a view of the Chrysler building. Although it was near the street, It wasn't noisy in the morning, or at night. We had pretty good sleep.
The most impressive feature is the white tea aloe shampoo and body wash in the bathroom. I still can’t forget the scent. I am going to buy them when I get home.
January 29, 2014
Rated 5 out of 5 by LC527 A New York City Gem
From check-in to check-out. Friendly and accommodating staff. Room was exceptional clean and hotel ambience is very inviting.
December 15, 2013
Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 5 out of 5 by Julie712 Getaway
Everything was first class
June 23, 2014
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013
Rated 5 out of 5 by Edelgiggles This hotel is in great location and easy access to subway
Loved this hotel! Great service and very friendly ! Will definitely stay here again.
July 4, 2013
Rated 5 out of 5 by Michelle88 Location near Grand Cental
Friendly Staff, Room was great and beds were so comfortable.
July 23, 2013
Rated 4 out of 5 by BeeGeeFromCT Good overall
2nd stay in the past year with another one coming up in mid-July. GCT proximity a huge + if you are arriving by train. Room itself was average. Bathroom had a bit of mold evident and there were items left by previous guests under the bed- makes me wonder how thoroughly the rooms are cleaned..
Aside from that no issues and the late Sunday checkout is a real advantage.
June 13, 2014
Rated 5 out of 5 by DoctorD Great location
Great NYC location with the Westin hospitality and amenities. The Westin heavenly bed is always great
June 19, 2014
Rated 3 out of 5 by Shinergise Room Noise proofing was totally inadequate
Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away!
October 20, 2012
Rated 5 out of 5 by drw72 Great Place To Stay
My husband, daughter and I went to New York City for a quick getaway. Due to flight delays, we arrived late at night and were warmly welcomed and got into our room quickly. The room was perfect for 3, and a good size. The beds are comfortable and the amenities are excellent.
Service at this Westin was impeccable. From the front desk, maintenance, security and the concierge to the waitress in the restaurant, all were courteous and responsive.
The location of the hotel is so convenient, you can walk to so many places and a short cab ride to many more. Plus, the train station is right there. There are good restaurants very close as well as a CVS.
All in all, next time we go to NYC, we will return to Westin Grand Central.
May 17, 2014
Rated 5 out of 5 by Jlin Great amanities
The Heavenly Bed and Bath are really nice. The location of the hotel is convenience. We had a great experience staying there.
June 17, 2014
Rated 4 out of 5 by mhc5011 This hotel was clean and spacious
Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again.
September 4, 2013
Rated 3 out of 5 by Dta333 check in was terrible
Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!!
December 14, 2012