Rated 1 out of 5 by TEB1152 Not Ready for Prime Time
My wife and I planned to stay two nights. On check in, we were given a lovely suite on the top (18th) floor. We we arrived at the room, a table lamp was missing a bulb and an overhead light was inoperative. We called housekeeping, and a crew was dispatched to fix the problems. At the same time, an earlier rain had flooded the screened-in porch... perhaps to depth of two inches. Another call to housekeeping.. they responded promptly, During the hour or so we sat around waiting for maintenance to be completed, I tried to access the Internet. It turned out that it was down... I was told that it was city-wide. A half hour I was told that it was not city wide, but a failure in the hotel's server. I am not sure when they got it fixed, but it was probably at least 12 hours, which doesn't work for business travelers.
When we checked in, we were told that there would be maintenance on the hotel's hot water systems between midnight and 3:00 a.m. We generally retire before midnight, so we thought that we will have warm water for the morning's showers. At 12:30 a.m., we were awakened to the clamor on the roof above us of pneumatic tools, hammers hitting metal, and heavy equipment being dropped. We called the front desk and complained... they gave us a another room on the 4th floor in which to sleep, but one still could hear the sounds of the work on the roof, albeit attenuated.
The hotel was about 20 - 30% occupied. If it had good management, they would have ensured that guests were located as far from the construction as possible.
The staff is friendly, courteous, and helpful, but the hotel has technical problems--on our first visit a few months ago, they did not have cable TV. More importantly, it seems to have management problems.
We cancelled our second night's stay, and we will not stay at this property again.
July 17, 2013
Rated 5 out of 5 by Jay712 Excellent!
From the moment we arrived to when we departed the experience was outstanding. Not only are the suites and the facility excellent, but all the people show professional, caring attitudes and attention to detail. The restaurant is good and did a good job accommodating our Vegan daughter. The waiter was very friendly and helpful. The location was beautiful, relaxing, and conveniently positioned to visit neighboring island beaches.
June 29, 2014
Rated 5 out of 5 by Georges11 Business meeting destination
This is a great facility to have a group meeting, wedding, or other event. Andrea, the business manager that I worked with was great and anticipated our every need. In the past I have worked with Susan and had the same great results. This is a first class facility in a quiet area of town away from the hussle. There are lots to do and one can take walks, ride bikes, or take the shuttle to the beach at N/C. Great place to watch sunset and relax at their outdoor bar. Their rooms are first class and the meeting rooms are to.
March 12, 2013
Rated 4 out of 5 by Larry57c A needed Get-a-way
The hotel was very nice with its proximity to the local shops, two restruants, and the harbor. We had a one bedroom that was spacious with a full kitchen, dining room table and living room. Our room was on the end giving us a view to the North and East. The hotel staff was very courteous and helpful and went out of their way to say Hi. Walking and bike paths provided ample room for exercise if you choose not to use the well equiped exercise room. Check in and out were very easy. We would stay again if in the area.
February 23, 2014
Rated 5 out of 5 by manning11 Love this hotel but
This is a fantastic place to stay if you want a relaxing getaway. The hotel is very clean and smells like a Westin is supposed to. That being said, I have stayed here a few times before and as a gold member,I have always received an upgrade to a suite which is why I drive two hours each way to get there. Upon check in was told there would be no upgrade to a suite because none are available unless I wanted to pay extra for it. The hotel appeared empty for the two nights I was there but I didn't want to make a fuss about it so I spent another 20,000 Starpoints for the upgrade. I asked housekeeping if the hotel was busy and I was told it wasn't at all. I was disappointed with this but i will come again.I can understand if there really was no upgrade available but that didn't appear to be the case here.Hoping for better luck next time.
June 2, 2014
Rated 4 out of 5 by kenca Staff
I understand this is a property recently taken over by Westin. The staff need to be schooled in the "Westin way". When we asked for turndown service,I was told " we don't do that here". Another time we returned to our room at 3 pm to find it hadn't been cleaned. I called to get it done and was told their policy is to have it done by five pm and they don't make exceptions? I've never experienced this at a Westin before and have stayed in Westin hotels many times before. I hope the staff becomes more savvy.
March 10, 2013
Rated 4 out of 5 by Disappointed1 Disappointed in Pet Policy
Very surprised and disappointed to realize pets were part of the policy and practices of Westin. While eating dinner at the outside facility we were surrounded by no less than 5 dogs. People holding dogs and dining staff petting the dogs while serving foods. Not a good, or expected, policy. Pet friendly facility may be OK but in the dining areas is a no no.
Later that night we had to call service twice regarding barking dogs in neighboring rooms. We were on the 15th floor. This is something we would have to reconsider before returning for another visit. Also the food and beverage costs were much higher than surrounding hotels and restaurants of equal quality. We only had dinner once at the Westin for that reason. We don't mind spending money but there has to be a satisfying result.
April 20, 2013
Rated 5 out of 5 by MH97 The best hotel in Cape Coral!
The room was very comfortable, the beds were wonderful, the lighting in the bathroom was great, the view from our balcony was beautiful overlooking the water and the city. Having the restaurants on the premises was very nice and my husband is boat crazy, so that was a plus too.
Everything was great.
July 11, 2014
Rated 5 out of 5 by Edward23 Stunning Resort setting
We have just returned from a 5-day mid-winter break taken at the Westin Cape Coral location. Our suite was stunning, spacious, clean and fully furnished with all the amenties including a fully equipped kitchen We enjoyed a gorgeous view of the river and marina and the sunsets were spectacular. The setting was exceptionally peaceful. It was great fun taking our daily walk within the marina, admire the boats and chat with some of the visiting boaters. Hope we can spend more time on our next visit.
February 21, 2013
Rated 4 out of 5 by Bradb88 Great Property
Great property. 3rd time here. Being Gold...and according to my profile...I complained about the room location right next to the elevator. This was the ONLY downside during this stay. Previous...and VERY HELPFUL employees/manager were no longer there. Kind of upsetting considering last stay was only 8 months ago.
July 7, 2014
Rated 4 out of 5 by DaveRamseyFan everything but the accounting
I'm a weird person that pays cash for everything. To me, it seems a little crazy, to me, that all of these holds should happen. I had more than what I paid (in cash upon checkout) in pre-authorizations that were not released for 3 days. P.S: billing still isn't completely correct....they're still charging me for a free breakfast on my debit card. However, the customer service seems to be pretty prompt and the stay itself is wonderful! Travel just should be easier for us cash-toting persons!
August 14, 2013
Rated 3 out of 5 by Rob6590 Bad experience at check-in.
We are residents of Cape Coral and decided to try to check in early. The room was not ready and we understood. We were told our room would be ready at the regular check-in time at 3:00, it was not. We finally got our room keys after 4PM, but when we got to the room a half eaten sandwich was on the counter and the room was not cleaned. We had friends joining us for dinner and it delayed us for several hours. The staff made no effort to make this up to us. Cleaning lady though was awesome!!!!
July 8, 2013
Rated 4 out of 5 by GGHS hotelFeatures
The special I receied on room rate was great. The room was spacious , however the housekeeping need some attention. Can discuss via phone call
I was offered free breakfast but when we went for breakfast was told that the special I got did not include breakfast, this was very embarrasing for me since I had another couple with me. Can discuss other issues via phone call Thanks
June 24, 2014
Rated 5 out of 5 by Pacouple Beautiful Property
What a wonderful experience. We were updgraded to a 2 bedroom suite which really made the trip that much more special. What a treat! The facilities are beautiful, the view wonderful and the front desk staff so kind, helpful and accommodating. We read poor reviews about the housekeeping and would agree to some degree as it appeared the carpet had not been vacuumed, lying right in plain sight was a hair band which would surely have been sucked up when/if the vaccum were run. Also we elected to go green and take the SPG points, but by the third day we had to take the toilet paper from the other bathroom as we ran out....we thought housekeeping would still come to check that type thing, just not change towels and sheets....so I would say housekeeping is a bit lacking. Overall though we throughly enjoyed our stay and will visit again.
April 29, 2014
Rated 4 out of 5 by Kimmi10 The lady at check in was wonderful!
Checking in was a breeze. The service at Marker 92 and Nauti Mermaid was well below par! One thing is for sure... It's always been consistent...bad service! Had dinner at Pinchers. We 're locals and have given your restaurants many opportunities to redeem themselves and it's just not happening. Loved the accommodations and the greeting at check in.
June 25, 2014
Rated 5 out of 5 by kyle2311 Best Experience Ever
i had a possible upgrade to a 1 bedroom suite, but did not expect to get it. when i checked in and asked about the upgrade they said you are in a 2 bedroom suite! it was fantastic. my kids were blown away. then we saw the most amazing waterspout from our balcony. Our 2nd time here. would return in a heartbeat if closer.
June 30, 2014
Rated 4 out of 5 by TripleJJJ A nice surprise
We stayed in this hotel for 5 days to explore the area. The hotel is further away from the ' fun' but we thought it was excellent. It was very quit and peacefull.
Service was good and friendly. Free parking is good. Nice room with a view.
Swimmingpool and towel service is very good! The muthslice cocktail is the poolbar also!
We like to have for breakfast a buffet but was not available , only breakfastmenu.
If we are in the area we would stay again!
April 12, 2014
Rated 3 out of 5 by 84331966 So sad when things change.......
This hotel was perfect when it was owned by Sunstream. Checked in last week late at night. Was given a substandard room location. Returned to desk to ask for another room. I was told that there were absolutely no other rooms available. This was NOT TRUE. I have stayed at this hotel two dozen times. I have always stay on the 10th floor or above. This room was on the 4th floor directly next to the trash shoot and service elevator. Having spent so much time at this resort I knew that they were at best 35% occupied. The staff did not seem well versed or trained in the hospitality business and they were running on a skeleton crew. When asked if food was still being served I was told " you can go see for yourself." !! This is a GREAT resort. The service should match or the Westin will soon find that regulars will not return.
April 16, 2013
Rated 4 out of 5 by tam007 Parts were very good.
nice view of river. Room comfortable - cold. Great hot water.
Disappointed in hotel restaurant., very pricey for quality and quantity. Waitstaff told us that SPG discount would be applied for meal charged to room, when we checked out it wasn't. Signage for explanation of thermostat is needed for operation.
June 26, 2014
Rated 4 out of 5 by SPGCA Great for families
I was in the area for business and able to take advantage of a great deal on a suite in the off season. The suite was a nice size for a family - nice size bedroom with walk-in closet, large bathroom, a large patio and full kitchen. This would be great for extended travel.
July 1, 2014
Rated 5 out of 5 by richlee great overall experience
A number of top shelf amenities and access to a host of different activities. Off the beaten path but well worth the visit.
July 13, 2014
Rated 5 out of 5 by Cooper3 Looking forward to returning...
The Westin Cape Coral Resort is a beautiful, well maintained facility. This was the most luxurious hotel I've ever visited and to top it off, they were kind and loving to my Golden Retriever who also enjoyed the pet walk area and the treats provided by the staff. In fact, she always wanted to stop by the Front Desk every time we passed by. I will definitely return. My sincere thanks to the staff; from the front desk to the bellman, for making us feel special!
July 28, 2013
Rated 5 out of 5 by PamandJim An Awesome Westin Experience
My husband and I are Starwood Owners and have experienced many wonderful Westin hotels. Our stay here in Cape Coral is now on the top of our list. Welcoming staff, outstanding friendly service, and beautiful, quiet location. The rooms and views are amazing Actually, we loved this place so much that we extended our stay for two more days. If we could, we'd stay a month!! Much to do in the area as well. It's a piece of paradise and we will definitely be back!!
November 3, 2013
Rated 5 out of 5 by johnd Great vacation
I just spent the last 2 nights in this hotel/condominium. I had a one bedroom. It was fantastic. the location is excellent. The staff was great. The scenery was perfect. I would definitely go back again.
We went to Sanibel island- about 25 minutes away- great place to swim and get shells. We went to Ft Myers, which was pretty cool. Overall a very nice vacation for me and my wife.
June 2, 2014
Rated 4 out of 5 by RPE21 Comfortable Hotel
We were visiting the Westin for a conference and the hotel provided a nice comfortable room and easy access to all the conference events. I was put in a very large suite that came fully furnished. It provided plenty of space and was great place to relax after a full day of conference events. The only negative was that the floors were a bit grimy, the deadbolt did not work and there were coffee grinds left over from the previous occupant when I arrived.
February 14, 2014
Rated 3 out of 5 by Dugan Need Staff that know the hotel and area
The room was magnificent but the there was no printed literature, staff taking the room service orders did not know menu and there was no concierge. No staff members were able to make dinner recommendations or tell us about golf courses/sightseeing excursions in the area. It appeared that no lived in the area or, if they did, they never left their house. Very unorganized but the hotel grounds were nice so I'd go back after the service bugs were worked out.
January 30, 2013
Rated 5 out of 5 by imissaruba Loved Everything!
Thank you for an absolutely wonderful stay at your hotel. We were in town for a baseball tournament. You facility was beautiful, the staff very friendly and helpful, and our room was great. The bed was so comfortable, too!
July 3, 2014
Rated 5 out of 5 by Beach4Us Cape Coral Westin
Our family had a wonderful experience overall. We loved our room, the balcony and the view from it, the beds, the pools, the restaurants and the boat service to Fort Myers Beach. The room was very clean when we arrived, and we are very picky about cleanliness. Our only issue over the three days was that housekeeping seemed to struggle to get the beds made and the room tidied up each day, even though we were gone for long periods of time in the mornings.
April 7, 2013
Rated 5 out of 5 by Dino11 The hotel has great views
My family just returned from a 4 day stay and I have to say the entire staff was extremely friendly and helpful, Taylor stood out as exceptional. She made us feel welcomed right for the start and was extremely informative about the hotel and the area. Her service definitely made our stay more memorable and enjoyable. Taylor embodies what you want in an employee in the hospitality field. She truly wanted to help and make our stay the best it could be.
August 22, 2013
Rated 5 out of 5 by joejoe13 nice place
Some employees love there job James was one of them went out of his way to help. Towel police not so nice need better system Over all great place to stay.
July 7, 2014