Rated 4 out of 5 by DaveRamseyFan everything but the accounting
I'm a weird person that pays cash for everything. To me, it seems a little crazy, to me, that all of these holds should happen. I had more than what I paid (in cash upon checkout) in pre-authorizations that were not released for 3 days. P.S: billing still isn't completely correct....they're still charging me for a free breakfast on my debit card. However, the customer service seems to be pretty prompt and the stay itself is wonderful! Travel just should be easier for us cash-toting persons!
August 14, 2013
Rated 3 out of 5 by Rob6590 Bad experience at check-in.
We are residents of Cape Coral and decided to try to check in early. The room was not ready and we understood. We were told our room would be ready at the regular check-in time at 3:00, it was not. We finally got our room keys after 4PM, but when we got to the room a half eaten sandwich was on the counter and the room was not cleaned. We had friends joining us for dinner and it delayed us for several hours. The staff made no effort to make this up to us. Cleaning lady though was awesome!!!!
July 8, 2013
Rated 5 out of 5 by Bethp1969 Fantastic!!!!
My best friend and I stayed there July 2-6. Everything was fabulous. There was one night, however, that housekeeping left our room door completely open. We spoke with James, the manager on duty, and he did give us a $100 credit for that problem, and the fact that we didn't get in until 2:30 am the day or our arrival due to flight delays. So we were very pleased.
Michael, the bell man was WONDERFUL! He was so nice and alwasys so helpful. Would definitely recommend this property!
July 7, 2014
Rated 5 out of 5 by Jojoba Perfect for an extended stay with kids
We stayed in a two bedroom suite for 6 nights. The 2 bedroom suite was spacious and well appointed with a full kitchen and two full baths. We had a great view of the marina. The staff was responsive and accommodating. My request for a cot was fulfilled in 15 minutes. We had three pools to chose from for swimming. My only concern was the maid service. Although the sinks were cleaned and faucets wiped, my bathroom floor was not swept nor were the counters wiped off.
August 6, 2014
Rated 5 out of 5 by sheroh Amazing Stay and Awesome Staff
This was an amazing clean resort but the staff were the real treat. From the time we checked in with Anna Marie who had a huge smile and made us feel so welcomed (she also checked us out) still the same wonderful attitude. The bellhops were so helpful and friendly. We really loved Grant and can't remember name (New Yorker :) They made our stay so much more enjoyable with letting us borrow items for the beach and pool and tips for local food and events.
August 11, 2014
Rated 5 out of 5 by Westinlovers We are recharged
Beautiful luxurious hotel and location. We had planned to drive around the area, but the hotel was so great that we spent the whole time at the pool and sitting on our balcony. The white tea scent is one of the best touches. I ordered the diffuser to remind me of our stay. The food was only average so we did walk to another place to have dinner. We are going to NYC for the Marathon in November and look forward to using our points to stay at the Westin there.
July 22, 2014
Rated 3 out of 5 by 84331966 So sad when things change.......
This hotel was perfect when it was owned by Sunstream. Checked in last week late at night. Was given a substandard room location. Returned to desk to ask for another room. I was told that there were absolutely no other rooms available. This was NOT TRUE. I have stayed at this hotel two dozen times. I have always stay on the 10th floor or above. This room was on the 4th floor directly next to the trash shoot and service elevator. Having spent so much time at this resort I knew that they were at best 35% occupied. The staff did not seem well versed or trained in the hospitality business and they were running on a skeleton crew. When asked if food was still being served I was told " you can go see for yourself." !! This is a GREAT resort. The service should match or the Westin will soon find that regulars will not return.
April 16, 2013
Rated 5 out of 5 by Cooper3 Looking forward to returning...
The Westin Cape Coral Resort is a beautiful, well maintained facility. This was the most luxurious hotel I've ever visited and to top it off, they were kind and loving to my Golden Retriever who also enjoyed the pet walk area and the treats provided by the staff. In fact, she always wanted to stop by the Front Desk every time we passed by. I will definitely return. My sincere thanks to the staff; from the front desk to the bellman, for making us feel special!
July 28, 2013
Rated 5 out of 5 by PamandJim An Awesome Westin Experience
My husband and I are Starwood Owners and have experienced many wonderful Westin hotels. Our stay here in Cape Coral is now on the top of our list. Welcoming staff, outstanding friendly service, and beautiful, quiet location. The rooms and views are amazing Actually, we loved this place so much that we extended our stay for two more days. If we could, we'd stay a month!! Much to do in the area as well. It's a piece of paradise and we will definitely be back!!
November 3, 2013
Rated 5 out of 5 by Pacouple Beautiful Property
What a wonderful experience. We were updgraded to a 2 bedroom suite which really made the trip that much more special. What a treat! The facilities are beautiful, the view wonderful and the front desk staff so kind, helpful and accommodating. We read poor reviews about the housekeeping and would agree to some degree as it appeared the carpet had not been vacuumed, lying right in plain sight was a hair band which would surely have been sucked up when/if the vaccum were run. Also we elected to go green and take the SPG points, but by the third day we had to take the toilet paper from the other bathroom as we ran out....we thought housekeeping would still come to check that type thing, just not change towels and sheets....so I would say housekeeping is a bit lacking. Overall though we throughly enjoyed our stay and will visit again.
April 29, 2014
Rated 5 out of 5 by manning11 Love this hotel but
This is a fantastic place to stay if you want a relaxing getaway. The hotel is very clean and smells like a Westin is supposed to. That being said, I have stayed here a few times before and as a gold member,I have always received an upgrade to a suite which is why I drive two hours each way to get there. Upon check in was told there would be no upgrade to a suite because none are available unless I wanted to pay extra for it. The hotel appeared empty for the two nights I was there but I didn't want to make a fuss about it so I spent another 20,000 Starpoints for the upgrade. I asked housekeeping if the hotel was busy and I was told it wasn't at all. I was disappointed with this but i will come again.I can understand if there really was no upgrade available but that didn't appear to be the case here.Hoping for better luck next time.
June 2, 2014
Rated 3 out of 5 by Dugan Need Staff that know the hotel and area
The room was magnificent but the there was no printed literature, staff taking the room service orders did not know menu and there was no concierge. No staff members were able to make dinner recommendations or tell us about golf courses/sightseeing excursions in the area. It appeared that no lived in the area or, if they did, they never left their house. Very unorganized but the hotel grounds were nice so I'd go back after the service bugs were worked out.
January 30, 2013
Rated 5 out of 5 by Beach4Us Cape Coral Westin
Our family had a wonderful experience overall. We loved our room, the balcony and the view from it, the beds, the pools, the restaurants and the boat service to Fort Myers Beach. The room was very clean when we arrived, and we are very picky about cleanliness. Our only issue over the three days was that housekeeping seemed to struggle to get the beds made and the room tidied up each day, even though we were gone for long periods of time in the mornings.
April 7, 2013
Rated 4 out of 5 by RPE21 Comfortable Hotel
We were visiting the Westin for a conference and the hotel provided a nice comfortable room and easy access to all the conference events. I was put in a very large suite that came fully furnished. It provided plenty of space and was great place to relax after a full day of conference events. The only negative was that the floors were a bit grimy, the deadbolt did not work and there were coffee grinds left over from the previous occupant when I arrived.
February 14, 2014
Rated 4 out of 5 by TripleJJJ A nice surprise
We stayed in this hotel for 5 days to explore the area. The hotel is further away from the ' fun' but we thought it was excellent. It was very quit and peacefull.
Service was good and friendly. Free parking is good. Nice room with a view.
Swimmingpool and towel service is very good! The muthslice cocktail is the poolbar also!
We like to have for breakfast a buffet but was not available , only breakfastmenu.
If we are in the area we would stay again!
April 12, 2014
Rated 5 out of 5 by Dino11 The hotel has great views
My family just returned from a 4 day stay and I have to say the entire staff was extremely friendly and helpful, Taylor stood out as exceptional. She made us feel welcomed right for the start and was extremely informative about the hotel and the area. Her service definitely made our stay more memorable and enjoyable. Taylor embodies what you want in an employee in the hospitality field. She truly wanted to help and make our stay the best it could be.
August 22, 2013
Rated 4 out of 5 by mrroz0730 Impressive Views
This is a very nice hotel, spacious and comfortable rooms, pleasant and accommodating staff, excellent location (next to the harbor) and close to food & shops (10-15 minutes away). The work-out facility was great, had a nice running route also. We stay at Westin's whenever we can. Food was a little pricey at both restaurants on the grounds. I also felt the facility needed to have better attention to details on outside cleaning - lots of spills and stains not cleaned up, trash on the floors outside, the rooms were clean but not immaculate. It seemed they needed to have someone dedicated to keeping the outside floors clean. Other Westins we have stayed in have went the extra mile in attention to details in this area, and it just wasn't there at this hotel. But, overall this is a great hotel and we would definitely stay here again.. 5 star ratings are earned.
August 11, 2014
Rated 5 out of 5 by Vaughn63 WOW UNBELiVEABLE PEACEFUL
On my 50th birthday I spent 3 days here and the staff went out there to make sure I had a great 50th birthday the suit was one of the best and I travel a lot and stay at starwood hotels every time i travelaround the world and there are some great Ones out there .this is on the list as one of the great ones peaceful on the water thay have every thing you need to enjoy your stay with out even leavening give it a try . You will be glade you did
April 24, 2013
Rated 5 out of 5 by Snoozinc Wonderful
Thank you so much for a lovely time and beautiful accomodations. As an SPG Platinum member, I was upgraded to the "Presidential Suite," which was spectacular. The view from the second floor was stunning, the Great Horned Owl and her babies were unbelievable. The kitchen was fully equipped so that we were able to cook a delicious meal of local seafood for our family. The beds were totally comfy. We loved every minute of our stay. Thank you!
March 9, 2014
Rated 5 out of 5 by GOPAL ABOUT MyY STAY
Please award all the staffs from enterance of the resort to my king room suite. Please give awards to the gate keepers, front desk,restaurant kitchen,room service ,valet and the surroundings. Very helpful,cheerful and very informative about the property quickly without going thru any type of itinaries to read. All the staffs provided excellent service and I will come back to this resort to stay and maybe would like to have life time deal.
May 30, 2013
Rated 5 out of 5 by Jay712 Excellent!
From the moment we arrived to when we departed the experience was outstanding. Not only are the suites and the facility excellent, but all the people show professional, caring attitudes and attention to detail. The restaurant is good and did a good job accommodating our Vegan daughter. The waiter was very friendly and helpful. The location was beautiful, relaxing, and conveniently positioned to visit neighboring island beaches.
June 29, 2014
Rated 4 out of 5 by Evette Water taxi
Everything is great at The Westin & very friendly staff. Their was one thing I didnt agree wit though. We had a Manatory fee each day of $16.95 that covers cleaning, trash and The water taxi to the beach, we could use the watre taxi at all because all 36 spots were filled each night we were there. If you are going to charge a mandatory fee for a service, you should really have that service available.
I was not happy wit that at all.
March 31, 2014
Rated 4 out of 5 by Ed765 Great site and building, a few problems
Westin's new Cape Coral property is in a fabulous location. The attractive building was spotless; the room was large; the restaurant was great. But hotel staff was still learning. The front desk struggled more than once with the computers. Room cleaners forgot to leave items. The gym and pool were disappointingly small. Finally, what's with the square shower heads? Form triumphs over function? Result: way too little water pressure.
April 1, 2013
Rated 4 out of 5 by michelle214 The room was AMAZING!
Although the room was amazing and the facility was well above average, we did not have television service for the 3 nights we were there. Many service staff were sent to our room on 3 different occasions during our stay, but did not solve the problem. I can only hope the next guests of that room did not have the same experience. We are from Michigan and did not see the pairs ice dancers from Canton Michigan win the Gold!:(
March 14, 2014
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
December 16, 2013
Rated 3 out of 5 by SREPS needs to be improved to deserve the name "WESTIN"
I don't want to list up every detail which went wrong during our stay. But can say their are a lot. Spoke several times to your German Manager. He has the entire information’s and showed great understanding and offered help as far he could provide considering the local restrictions he faced.. We also received a deduction of one night to compensate our inconvenience. So far we are ok with this action but still disappointed.
January 9, 2013
Rated 5 out of 5 by Jason Great Experience
Every potential challenge that came up was met and overcome by an extremely hospitable and well trained staff. For example, our room wasnt ready at the time of check in, but the front desk made sure that we were satisfied. They even extended our check out time. Also, our neighbors were a little loud and unruly, but the Westin staff addressed the noise. The hotel exceeded my expectations and can't wait to return. Thanks!
May 28, 2013
Rated 4 out of 5 by Blondee276 Beautifuly hotel
My husband and I just returned from spending a week at the Westin Cape Coral Resort at Marina Village. We had a one bedroom suite that exceeded our expectations. What a beautiful suite. It had everything we needed for a comfortable stay. We like the outdoor venues too. However, service was really slow at the Nauti Mermaid. We would sit for awhile before anyone approached us to see if we wished to order. They were pretty busy while we were there, but since we couldn't get close to the bar area, we had to wait for someone to come to us. The Marker 92 restaurant was a beautiful space too, however the food there was a little lacking. For the prices they wanted, we expected the food to be 4 star. It was not, more like a 2 or 3. We spent time at the three pools and enjoyed our time at each. Very nice space for visitors. Overall the resort was beautiful, but could have been even better.
February 26, 2014
Rated 5 out of 5 by Carolyn Great Hotel!
We love the spacious condos, how clean everything is, the caring management, and friendly staff. It is the nicest place we have ever stayed in Florida.
We recommend getting a better restaurant and an inexpensive water taxi service to Sanibel, Captiva, Pine Island, with bike rentals available at those locations. We also missed the deli at the marina and hope that will be available when we return next year.
February 8, 2013
Rated 5 out of 5 by PanamaZac Absolutely The Best !!!
When we arrived the gentleman at the front desk "Remy" greeted us and treated my wife and I like royalty. That attitude continued with the entire staff for our stay. The room was a two bedroom suite over looking the pool. It was just like something you'd see in a magazine for the wealthy. I would recommend this place to anyone looking for a 5 star hotel. The Marker 92 restaurant was fabulous !
July 23, 2013