Rated 5 out of 5 by 57Denise Awesome Hotel
My daughter and I recently vacationed here and the hotel lived up to all descriptions and photos. Pools are great! Food was delicious. We rented a car and found that to be helpful because we could venture out to other places to eat, too! We had a basic double bedroom which was very spacious and clean.
March 26, 2014
Rated 2 out of 5 by john71112 design of rooms great but unkept
Had many issues esp in the cleaning of the room grounds and facility were not up to a 5 star rating. the cleaness of the facility was that of a 2 to 3 star quality. My shower had a lot of mold and the room was not clean. We stayed for 9 nights during this time our carpets were not vacumed. I would expect a call from Starwood concerning my poor experiance at the Westin Hotel Cape Coral.
March 14, 2014
Rated 5 out of 5 by Georges11 Business meeting destination
This is a great facility to have a group meeting, wedding, or other event. Andrea, the business manager that I worked with was great and anticipated our every need. In the past I have worked with Susan and had the same great results. This is a first class facility in a quiet area of town away from the hussle. There are lots to do and one can take walks, ride bikes, or take the shuttle to the beach at N/C. Great place to watch sunset and relax at their outdoor bar. Their rooms are first class and the meeting rooms are to.
March 12, 2013
Rated 4 out of 5 by susand64 Great hotel for family vacation
We had a 2 bedroom suite which gave us a lot of room. If you want to use the water taxi to go to the beaches make a reservation early.
April 2, 2014
Rated 4 out of 5 by RPE21 Comfortable Hotel
We were visiting the Westin for a conference and the hotel provided a nice comfortable room and easy access to all the conference events. I was put in a very large suite that came fully furnished. It provided plenty of space and was great place to relax after a full day of conference events. The only negative was that the floors were a bit grimy, the deadbolt did not work and there were coffee grinds left over from the previous occupant when I arrived.
February 14, 2014
Rated 5 out of 5 by Belinda1971 Wonderful place to stay!
We stayed for a week over spring break and this place exceeded our expectations! Very attentive staff, excellent food and drinks, beautiful and spacious rooms. The marina is gorgeous and views were excellent. We would definitely come back for another visit!
March 25, 2014
Rated 5 out of 5 by Jay66 Excellent Stay, Excellent Service, Excellent Accomodations
I stayed here in Nov 2013 (for the 1st time) and liked it so much, I came back in Mar 2014 for 5 nights. Overall, the stay was excellent.
Platinum recognition was excellent, upgraded to a 2BR suite. The suite was perfect for my family of 4. Also took breakfast as my amenity and enjoyed an ample breakfast buffet each AM. Also excellent.
This time, we took advantage of the free bike rentals, ate on-site several times (food was very good), rented kayaks... only thing we missed was the boat to the beach.
Yes, the place is a little secluded but not that secluded. The supermarket is under 3 miles away and downtown Cape Coral is not much further. There's also a great park on the edge of the property. You will need a car though.
The hotel was full during my stay and we never had a problem finding place by the pool. Service was excellent on all fronts. My only comment (that others have made) is automatically adding a tip on the bill at one of the restaurants. I'd rather add my own tip.
Excellent stay. I will be back.
March 23, 2014
Rated 4 out of 5 by Tom2104 Coral Gables forgotten
Even though I had a 2 room suite I did not feel at home at the hotel. The restaurants were crowded and you almost had to go elsewhere for a meal. The staff was not very accomodating even though the smile seemed friendly.
March 26, 2014
Rated 5 out of 5 by jeffjba Impressive
good ford, varied restaurants, excellent service
April 3, 2014
Rated 4 out of 5 by kenca Staff
I understand this is a property recently taken over by Westin. The staff need to be schooled in the "Westin way". When we asked for turndown service,I was told " we don't do that here". Another time we returned to our room at 3 pm to find it hadn't been cleaned. I called to get it done and was told their policy is to have it done by five pm and they don't make exceptions? I've never experienced this at a Westin before and have stayed in Westin hotels many times before. I hope the staff becomes more savvy.
March 10, 2013
Rated 5 out of 5 by Kate awesome stay
We enjoyed our stay very much. The staff at this hotel were very kind,courteous,and helpful. Marcos went far beyond our expectations with any questions and/or requests. He is truly an asset to Westin.
March 27, 2014
Rated 4 out of 5 by Disappointed1 Disappointed in Pet Policy
Very surprised and disappointed to realize pets were part of the policy and practices of Westin. While eating dinner at the outside facility we were surrounded by no less than 5 dogs. People holding dogs and dining staff petting the dogs while serving foods. Not a good, or expected, policy. Pet friendly facility may be OK but in the dining areas is a no no.
Later that night we had to call service twice regarding barking dogs in neighboring rooms. We were on the 15th floor. This is something we would have to reconsider before returning for another visit. Also the food and beverage costs were much higher than surrounding hotels and restaurants of equal quality. We only had dinner once at the Westin for that reason. We don't mind spending money but there has to be a satisfying result.
April 20, 2013
Rated 5 out of 5 by Denk Great Hotel
SPG upgrade was a pleasant surprise. We got one of the 1-br suite with full kitchen! Staff was great including the front lobby. We did have a leak in the refrigerator, but maintenance repaired it right away.
March 26, 2014
Rated 4 out of 5 by Blondee276 Beautifuly hotel
My husband and I just returned from spending a week at the Westin Cape Coral Resort at Marina Village. We had a one bedroom suite that exceeded our expectations. What a beautiful suite. It had everything we needed for a comfortable stay. We like the outdoor venues too. However, service was really slow at the Nauti Mermaid. We would sit for awhile before anyone approached us to see if we wished to order. They were pretty busy while we were there, but since we couldn't get close to the bar area, we had to wait for someone to come to us. The Marker 92 restaurant was a beautiful space too, however the food there was a little lacking. For the prices they wanted, we expected the food to be 4 star. It was not, more like a 2 or 3. We spent time at the three pools and enjoyed our time at each. Very nice space for visitors. Overall the resort was beautiful, but could have been even better.
February 26, 2014
Rated 4 out of 5 by Wiggy47 Green...really?
I think the green program is a little weak. Saves time and labor money, but I still had to stand at the door and tell the maid all of the little things I need to refresh the room. Still missed a couple and had to run down to the desk. Then I find no record of my 500 SPG points that I "earned" for being green. The responsibility for getting them should be on the hotel, not on me to ask for.
March 1, 2014
Rated 5 out of 5 by Marty99 Awesome hotel and staff
The Westin Cape Coral is an amazing hotel. All staff at the hotel are extremely helpful and are always willing to provide excellent customer service. My kids really enjoyed the boat shuttle from the hotel to Fort Myers beach. The room was very comfortable and we really enjoyed the use of the balcony.
March 16, 2014
Rated 5 out of 5 by Edward23 Stunning Resort setting
We have just returned from a 5-day mid-winter break taken at the Westin Cape Coral location. Our suite was stunning, spacious, clean and fully furnished with all the amenties including a fully equipped kitchen We enjoyed a gorgeous view of the river and marina and the sunsets were spectacular. The setting was exceptionally peaceful. It was great fun taking our daily walk within the marina, admire the boats and chat with some of the visiting boaters. Hope we can spend more time on our next visit.
February 21, 2013
Rated 4 out of 5 by DaveRamseyFan everything but the accounting
I'm a weird person that pays cash for everything. To me, it seems a little crazy, to me, that all of these holds should happen. I had more than what I paid (in cash upon checkout) in pre-authorizations that were not released for 3 days. P.S: billing still isn't completely correct....they're still charging me for a free breakfast on my debit card. However, the customer service seems to be pretty prompt and the stay itself is wonderful! Travel just should be easier for us cash-toting persons!
August 14, 2013
Rated 3 out of 5 by Rob6590 Bad experience at check-in.
We are residents of Cape Coral and decided to try to check in early. The room was not ready and we understood. We were told our room would be ready at the regular check-in time at 3:00, it was not. We finally got our room keys after 4PM, but when we got to the room a half eaten sandwich was on the counter and the room was not cleaned. We had friends joining us for dinner and it delayed us for several hours. The staff made no effort to make this up to us. Cleaning lady though was awesome!!!!
July 8, 2013
Rated 5 out of 5 by Vacation3 The best
This hotel was wonderful. Staff was friendly and helpful. Our suite was large and above standard.
Beautiful views of the Marina. Restaurents where superb. Would have loved to stay longer than 4 days.
March 21, 2014
Rated 5 out of 5 by Andrea512 This hotel has the greatest features
I had the best time of my life at the westin hotel I will continue coming back and bring my children the staff met all my needs.the staff were out of this world with kindness I couldn't ask for a better place!
March 19, 2014
Rated 5 out of 5 by Goalie59 Great Hotel-Great Location
Always stay at a Westin if one is available when and where I travel. Ideal location to travel north or south on west coast which is what I needed. Great service, great food, great room and beautiful scenery.
March 18, 2014
Rated 5 out of 5 by JodiY A fabulous start to our vacation
We booked at the Westin Cape Coral as a bit of a last minute decision, because we had a 7 day Sat-Sat condo rental, but wanted to start our vacation a little earlier. Are we ever glad we decided to do this. First, the resort is lovely with beautiful views on all sides. Next, we were upgraded to a 3 bedroom suite from the 2 bedroom suite that we had booked (families - it is not that expensive to book a suite and they are designed to make your life easy with fully stocked kitchen with stainless appliances, full sized washers and dryers etc..). This upgrade meant our 2 teens did not have to share a room and each had their own bathroom! Then we had the pleasant surprise of having a lanai that looked out upon the marina which happened to be hosting the Cape Coral Jazz and Blues festival. We had "front row" seats, enjoyed a warm night out on the lanai with a glass of wine and wonderful entertainment. Our suite was absolutely first class, granite, beautiful sheets, walk in closets, european showers. The resort has a few activities and is close enough to Fort Myers and Fort Myers Beach to have lots to do (try fly boarding at FMB flyboards, just 20 min away). We would absolutely stay again!
March 22, 2014
Rated 5 out of 5 by pouchmama Wonderful Room and beautiful setting
We just left your beautiful hotel after a wonderful stay. The room was perfect with a great view from the veranda. The pools were great. Probably the highlight was the Nauti Mermaid open air bar/cafe that we enjoyed each night at sundown. A perfect setting. We will definitely be back.
March 7, 2014
Rated 1 out of 5 by Tuffer21 Doesn't Reward Gold Members
I don't plan to stay at this resort again. It may be labeled a Westin, but it doesn't act like a Westin. I've never wrote a bad review for a Starwood property, but I feel this one deserves one. I work to remain a Gold Member so that I can access a few rewards and upgrades on the few family vacations we take. I called and asked for an early check-in and was denied. I booked with points, so was not able to book a suite of any kind and figured I would talk through that at check-in. I had to ask about an upgrade and was denied and told to ask again in the morning. I did that each of our four days and was denied each time. We spent our four nights there in the most basic room in the hotel. The first three nights of our trip we stayed at a resort that treated us excellent (with no affiliation to them). Then we moved to the brand that we've been very loyal to for many years and were treated like a nuisance. I was really hoping to make this a yearly stay in the Fort Myers area for Spring Training, but I would prefer to use my points for flights and stay at a hotel that rewards us or at least attempts to improve our stay. PS. The pool is not friendly for little kids. Minimum depth is 3 feet.
March 22, 2014
Rated 4 out of 5 by Giov list the pattens with picture of bell
The staff is always helpful. The room have beautiful views, and are very clean. The only problrm I encounter is the garage. I do't like having to park on the 3rd level or higher, when I arrive late at night I don't like the garged and no direct access to the hotel. When making turns to access the upper floors there are many blind spots when making the turns.
February 19, 2014
Rated 3 out of 5 by 84331966 So sad when things change.......
This hotel was perfect when it was owned by Sunstream. Checked in last week late at night. Was given a substandard room location. Returned to desk to ask for another room. I was told that there were absolutely no other rooms available. This was NOT TRUE. I have stayed at this hotel two dozen times. I have always stay on the 10th floor or above. This room was on the 4th floor directly next to the trash shoot and service elevator. Having spent so much time at this resort I knew that they were at best 35% occupied. The staff did not seem well versed or trained in the hospitality business and they were running on a skeleton crew. When asked if food was still being served I was told " you can go see for yourself." !! This is a GREAT resort. The service should match or the Westin will soon find that regulars will not return.
April 16, 2013
Rated 5 out of 5 by PamandJim An Awesome Westin Experience
My husband and I are Starwood Owners and have experienced many wonderful Westin hotels. Our stay here in Cape Coral is now on the top of our list. Welcoming staff, outstanding friendly service, and beautiful, quiet location. The rooms and views are amazing Actually, we loved this place so much that we extended our stay for two more days. If we could, we'd stay a month!! Much to do in the area as well. It's a piece of paradise and we will definitely be back!!
November 3, 2013
Rated 5 out of 5 by Cooper3 Looking forward to returning...
The Westin Cape Coral Resort is a beautiful, well maintained facility. This was the most luxurious hotel I've ever visited and to top it off, they were kind and loving to my Golden Retriever who also enjoyed the pet walk area and the treats provided by the staff. In fact, she always wanted to stop by the Front Desk every time we passed by. I will definitely return. My sincere thanks to the staff; from the front desk to the bellman, for making us feel special!
July 28, 2013
Rated 3 out of 5 by JFS43 Terribly disappointed
Our room was not clean--the rug was disgusting and we should have asked for another room but we had plans with friends the first few days we were there and let it ride. The stains on the carpeting were obvious and gross, The comforter on one of the beds was stained and covered with pick(??) marks (looked like a dog or cat had clawed it. Sadly I did not notice that until a few days in. The bathroom floor had dust, black hairs in the tub and sink. We agreed with the policy about not cleaning, nor refreshing the room every day but from check in on 3/14 until check out on 4/3, our room was "refreshed" ONE TIME which was insane. And that was only because I went to the desk on Saturday and ASKED them to clean it. At first she resisted and said oh, no, you are not on the schedule. When I suggested that we were not on any schedule since no one had come near us, she relented and someone actually went and put clean towels, etc. in the room. SO, the policy states you will receive 500 extra SPG points for every night you decline housekeeping which to my thinking should be 4000 points. We received NO extra points. The only, and I want to stress only, people who made an effort to make us feel welcome were the bartenders and the gal who brought drinks etc. to the pool area. Not one other person. In fact, when we checked in, we felt about as welcome as a snake at a garden party. The person who checked us in acted as though because we did a SW vacation package we were the unwelcome relatives. I don't get it. When we checked out, there was no, did you have a nice stay, thank you for staying at the Westin, please come back again. Nothing, just handed my the list of additional charges which were for the "resort" fee which is a joke since that includes internet service which is pathetic. We were in Italy last year where they tell you ahead of time the internet is slow if you get it at all and it was better there.
I could go on but I think you are understanding that we were very disappointed - this was so not what we expected staying at a place that was supposedly 4 stars........
April 4, 2014