Rated 4 out of 5 by vbigpoppa The hotel was ok
At check in the agent didn't explain anything to me about having to pay for internet or that you could get it free if you had your laptop in the lobby. He didn't tell me where the pool, fitness center, or resturant was. He explained about parking after I asked and to top it off my room never got serviced
November 20, 2012
Rated 4 out of 5 by BizTraveler123 Dated rooms, poor Wi-Fi, but great food and staff
Both the food and the staff at this property are excellent. However, Wi-Fi is terrible in nearly every room I have been in, despite its astronomical cost. The rooms are comfortable and clean, but dated. Parking is also overpriced.
August 17, 2013
Rated 1 out of 5 by NeverWestinParkCentral Does not deserve to be part of SPG
Got over charged. GM sends an automated email, but does not receive feedback. Reply to email gets an automated response indicating that the email cannot be addressed!
Called hotel and left messages to address an additional unwarranted charge. No response from hotel staff after repeated messages.
June 28, 2012
Rated 3 out of 5 by JOJO The room had a "musty" smell.
Of all the Westin hotels I've stayed in, the room has an old musty smell. It was like the smell of carpet that got wet, maybe because the previous guests came from the swimming pool and they were dripping wet. The aircon probably dried it slow or not enough to eliminate the smell.
June 10, 2013
Rated 3 out of 5 by Johnboyks Nice hotel...
My room was very average for what I expect a 4 o 5* hotel to look like. My faucets in the room were loose so when you went to turn on the water the handles and faucet would move with you. I just think this is the last time I will stay Westin. I'm going to try a different Starwood hotel.
July 18, 2012
Rated 1 out of 5 by Lynn47 Disapointment
Could not beleive that this place charges for every little thing. Internet, Frige ect.. This is the first place I have stayed in years that charges for these items. The staff at the front desk didn't offer any information on the facilities. Was very disapointed in the whole stay.
October 24, 2012
Rated 3 out of 5 by GenieELP Room Temp Was Not Good
I had to call the hotel front desk 3 times to come see about my room temp. The room was hot and muggy. When first arriving in the room, it smelled of smoke.
August 31, 2013
Rated 4 out of 5 by ToddP Nice room, but dark.
Overall, the room met my needs and was quiet and well maintained. This is obviously an older property. My only two knocks on the whole experience was that my room was very dark, even with all the lights on and there were very few electrical outlets for my laptop, phone, etc.
September 17, 2012
Rated 2 out of 5 by Latebill2013 Poor follow through
I can't get my final bill sent to me. I have to call and they never seem to find me in the system. I'm a Platinum member with SPG and it's hit and miss of when they can book me. Every once in awhile I get bumped up a room but for the most part I end up with a basic room
April 19, 2013
Rated 3 out of 5 by Ree4 Lacking
Check-in was a nightmare. Not enough help. After hours in the car to get there, we were ready to get to our room. Check-out wasn't much better. Lounge was not open due to not enough guests staying in the hotel. Would like to have known that prior to reserving a room.
May 6, 2013
Rated 2 out of 5 by khotze bad
Hotel lobby is beautiful, rooms are super old and dated. Also, as a SPG Gold member, I had to complain about a stinky room to get upgraded to the executive level where I should have been placed to begin with. Rooms still didn't have bath robes which is just cheap.
March 29, 2013
Rated 4 out of 5 by BusyTraveler241 Luxe accommodations
Immerse yourself in luxury! The pressures of the day slip away as soon as you enter the lobby. The accommodations are luxurious and serene! The beds are so comfortable it is like sleeping on a cloud.
August 5, 2013
Rated 5 out of 5 by Jonsaks Very comfortable
We arrived late Friday evening and enjoyed two nights at the hotel. The rooms were large and clean, and the staff was friendly. Check in process and housekeeping staff encountered in the hallways were helpful to ours needs. The kids enjoyed the heated pool.
December 19, 2012
Rated 4 out of 5 by Leann53 They found my jacket
I left my jacket on a chair in the lobby when I left the hotel to go to dinner, I called as soon as I realized it and they found it and kept it at the front desk for me to pick up when I returned to the hotel. Thanks, your efforts are very much appreciated.
September 19, 2012
Rated 5 out of 5 by Louise155 Overall review ......
Great hotel. Clean Surpassed my expectations considered to another local sister hotel. Rooms more spacious. Checked in late, housekeeping needed - called 3 times before some one showed up. Will give them the benefit of the doubt. Otherwise hotel very nice.
October 3, 2012
Rated 4 out of 5 by judycan terrific except for the restaurant
The front desk, concierge & front door staff were superior! Skip the restaurant: my top-price steak was tough, the baby broccoli was dry and the Sunday breakfast buffet was very limited, mediocre quality & cost $25!! Coffee throughout the hotel was great.
January 14, 2013
Rated 3 out of 5 by Raytheon8 Disappointed
I left my expensive electric toothbrush in the room and when I called the same night as checkout as well as the next day they couldn't find it. I was surprised and disappointed that your staff would have thrown something away of such high value.
March 11, 2013
Rated 3 out of 5 by Dragon Staff was excellent, but couldn't use facilities
It was a family trip.
Kids wanted to swim, I wanted to excercise at the gym. Couldn't use neither one. I wish I was told at the time of reservation. I could have chosen another hotel.
Nothing was served at the SPG lounge.
Staff was great though.
March 15, 2012
Rated 5 out of 5 by kaplan88 Great location,room and service.
What a great hotel stay. Great Location, great service from valet, to front desk to housekeeping. Great Value .The rooms were well appointed, good internet connection. Only slight negative is a slow elevator. Workout area and pool are very nice.
August 28, 2012
Rated 4 out of 5 by ceight Free wifi would be a nice bonus
Everything about this stay was great! The only thing that would've made it better was free wifi. It seems archaic to have to pay for internet in a hotel.
Aside from that, great hotel!
July 29, 2013
Rated 3 out of 5 by DallasVisitor Slightly disappointed
Unfortunately, I had requested a double room, but got a king room instead. When I called the front desk, they informed me they would have to do "some research" to see if they had a double room available and would call me back. They never did.
August 7, 2012
Rated 3 out of 5 by Yoca27 Needs maintenance
I love the SPG hotels and have been a member for a long time. In my last stay however, was disappointed to find horrible water spots on the bathroom ceiling. It has been the attention to detail and maintenance that differentiates the Westin.
October 28, 2012
Rated 4 out of 5 by Gumby Convenient location
I like this hotel. Newly renovated. The club lounge could serve a better selection of breakfast items and afternoon snacks. Wifi signal is pretty good but no electrical outlet near the bed. I didn't like the additional $12/nt parking fee.
October 26, 2012
Rated 5 out of 5 by Nadine67 Very nice stay
We had a very nice stay in June at this Westin. It was conveniently located. We enjoyed some time at the pool area. The breakfast food was good and the service was great. We would stay again on a return trip.
June 30, 2013
Rated 5 out of 5 by skww I love this hotel
From the valet to the check in to the bar tender and to the housekeeping - EVERYONE is friendly, knowledgeable and makes you feel welcome. The hotel is comfortable and attractive and makes you want to spend more time there than outside!
December 27, 2012
Rated 5 out of 5 by OliveOil14 This hotel was nice.
This hotel was a nice hotel. The breakfast buffet was one of the better buffets I have ever had at a hotel. It would be nice to have a Starbucks or coffee place in the hotel that was open during the day and into the evening.
October 17, 2012
Rated 2 out of 5 by dydl Status not recognized
During my stay, my Platinum status was more or less unnoticed. My key was not updated to provide me access to the Club lounge. I indicated that I wanted to participate in the Go Green program but this was not acknowledged.
March 20, 2012
Rated 4 out of 5 by Westayed Hotel Experience
the Westin suite in which we stayed was spacious and adequately furnished but the cabinets and fixtures need some upgrading. The buffet manager/waiter had excellent customer skills as did the receptionists at check-in.
November 29, 2012
Rated 5 out of 5 by PeteA Great place to stay
I want to commend your front desk staff. although i did not get his name he may have been the evening manager-but he was exceptionally helpful and accommodating.
Also loved the shower head and additional wand handle.
November 11, 2012
Rated 5 out of 5 by baj63 Great Hotel
The hotel is very modern and comfortable. I was upgraded to a corner room which was awesome and made my stay perfect. Lobby bar area was a great meeting place with colleagues. Nice parking garage and great breakfast.
August 26, 2012