The Westin Dallas Park Central

  • 12720 Merit Drive
  • Dallas,
  • Texas
  • 75251
  • Estados Unidos
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Rated 3.4 out of 5 by 338 reviewers.
Rated 1 out of 5 by Surprisingly shoddy First experience w/ the room was the overwhelming smell of air freshener... just makes you wonder what itj's trying to cover. Next was noticing the stains on the duvet covers and when pulling back the covers, stains on the sheets as well. I removed both duvet covers and mixed sheets between beds to find the less stained pair. I had to remake the bed anyway as there was 6 inches of exposed mattress (not mattress pad) at the foot of the bed. I went to lock the door to my room - 901 - and was greeted w/ a poorly repaired lock/door plate that was applied at an angle revealing holes in the door. I didn't bend down to see if these went all the way through to the hall (better not to know). After this, though hungry, I decided not to get room service and was just thankful that I was only there for one night. I usually find the Westin brand to deliver a much higher quality experience so I was quite surprised by what I found. October 18, 2012
Rated 5 out of 5 by Amazing Experience Shuttle was available free to the dart line. All staff were very friendly, knowledgable, and happy people. Rented the New Balance wear, costs very little, and worked out very well! Small parking fee with in/out privileges. Smart Start Breakfast was delicious, and worth the cost. Overall I will always stay at a Westin hotel, and this one in particular for Dallas. October 26, 2012
Rated 5 out of 5 by Great Place to Rest We arrived late in the evening on our way back from Austin at the end of our holiday weekend and were very satisfied with the room and service, specially the delicious food delivered in our room, as we were just too tired to go out for dinner or come down for a hot breakfast. Very easy to get back onto the freeway. Thank you and your friendly and helpful staff.. June 5, 2013
Rated 5 out of 5 by Expectations exceeded Starting at the door; I was greeted and offered help then with Evelyn at the desk she was friendly and welcoming. I was so pleased with the transportation service the guys were accommodating in all the ways. This stay was a gift from my sister on my wedding night and I appreciate the entire staff for making this a very pleasant and memorable stay! Thank you January 7, 2013
Rated 3 out of 5 by The good and not-so-good The valet, restaurant, and bar staff were really great- very helpful, friendly, and professional. As is typical anymore with most hotel desk staff, they were efficient but not particularly friendly or welcoming. None of them said :thanks for joining us" or "thanks for staying with us" when I checked out. The hotel pool deck on the 3rd floor was kinda trashed by a group of twenty-something aged guests. They left half empty (another transgression!) pitchers of beer, empty glasses, wet towels, etc. pool side for staff to clean up. An attending manager [?] tidied up while I was out there that evening. The king bed in my room was comfortable. The arm chair and ottoman were rather soiled and in need of cleaning. The lighting in the bathroom was too harsh. One last thing: a two-inch long roach scuttered across the floor as I sat at the desk one morning. I realize I was in the southern U.S., but thought mgmt. might want to know [Rm 1202]. August 10, 2013
Rated 4 out of 5 by Great Hotel Except For Wi-Fi Attended a conference at the hotel and the meeting rooms, food and conference services were first rate. The room was very nice as well. The only issue, and it was an irritant, was the slow wireless connection. Streaming video was out of the question. I also did not like having to make an additional payment for the substandard service. November 11, 2013
Rated 2 out of 5 by Nice but overpriced and inefficient Hotel made me wait many hours to check in. Did not care that I was a preferred guest. First restroom I entered was dirty. Charged very high prices for food, can get equivalent or better elsewhere for much less. A major disappoint from the second I arrived until I left. Would not choose to return to this hotel. Hotel is attractive in appearance overall. April 27, 2013
Rated 4 out of 5 by Beautiful Dallas Views This hotel had spectacular city views from the three huge windows on the 17th floor. The room was excellent as was the staff. The TV in the bedroom was small and the internet speed was very slow $14.95 to get a faster speed. The pool was outiside and quite cold, so no one in it. No jacuzzi and no room fans available and TV had no sleep setting on it. May 19, 2013
Rated 4 out of 5 by Nice stay I like the location, service, cleanliness and it has a pretty darn good gym. I noticed that the shower fixture was updated and that was nice. I also noticed that the room was starting to look a litle shabby; needed a little paint, wall paper looked frayed in spots, bathtub plunger didn't pull up easily, etc. Just little nits that make it look worn. August 14, 2013
Rated 3 out of 5 by The Room needs daily cleaning. I was disappointed in not having my room cleaned each day. I was there for 4 nights and not having the trash emptied and the room cleaned made for a disappointing return to my room each evening. The impression was that this was normal, but it was in exchange for a few points on my reward card. I would not recommend this, the valve is not worth it. August 18, 2013
Rated 2 out of 5 by Not impressed for a Westin I have always elevated the Westin Line based on thinking it was an exceptional Hotel but this one in Dallas dashed that expectation. The Hotel needs updating really bad to keep up with the Westin legacy. January 27, 2014
Rated 5 out of 5 by Exemplary Westin Park Central was an wonderful property for a conference! Your banquets & convention facilities, as well as front desk staff were outstanding! Westin staff are very well trained and this property proved that trait once again last week for our Stephen Ministry conference. Your smiling, efficient staff were outstanding at each break and meal. July 24, 2013
Rated 3 out of 5 by Surprised visit did not live up to Westin Standards... Not the best experience. Food overpriced, had to pay for internet usage. What really upset me was after the fire drill, anxiously awaiting the announcement that we could go back to our rooms - it never came and after an hour, several guests lined up at the front desk to ask if we could go back to our rooms. It was unexceptible to leave us hanging. October 29, 2012
Rated 4 out of 5 by Comfy but ... The room was very comfortable, but the bathroom wasn't very clean. There was obvious dirt on the counter, floor, tile, and phone. The wallpaper was peeling in several places and the paint on the door was peeling off. The bed was AMAZING. Creamer was not replenished overnight, but was probably an oversight. Not sure if I will stay again next time. November 12, 2012
Rated 3 out of 5 by Room fragrance The room had a strong smell of Fabreeze or something similar. It was very strong, to the point of a headache. Prefer hotel rooms to be fragrance free like a home. Just clean and fresh. January 30, 2014
Rated 4 out of 5 by Comfortable hotel The hotel is overall comfortable and clean.and the staff is service oriented and courteous. The only things missing are complimentary wi-fi (especially for Starhotel members) and a more robust selection of TV channels. They do not offer a movie channel such as HBO, Showtime or STARZ. At this price point additional options should be available. June 5, 2013
Rated 4 out of 5 by check in 9/23 Disappointed that there was not a small couch in the room. No vending machines on any floors. Had to go downstairs to the gift shop--which was not open around 3:30 in the afternoon. Was able to buy a coke in the bar. Bar man said all the vending machines were taken out because guests were damaging them. Not a good image of your guests. September 27, 2013
Rated 3 out of 5 by Rooms need a makeover The staff was great, the lobby was great, and so was the gym. The rooms need a MAJOR makeover; ours was very old with worn out furniture. Don't eat at the pub that is in the hotel; the food was horrible. Also, there is a lot of construction around the hotel, which I was told has been going on for years and still has several years to go. January 23, 2013
Rated 5 out of 5 by THIS HOTEL GREAT PLACE TO STAY THIS HOTEL IS A GREAT PLACE TO STAY. ENJOYED MY TIME THEIR. IT HAS MANY AMENITIES AND IS A GREAT PLACE TO HOLD A CONFERENCE. THE RESTAURANT COULD LOWER THEIR PRICE OF THE FOOD SHOULD BE MORE AFFORDABLE. OVERALL, GREAT FOOD, GREAT TIME. HAD A LITTLE DIFFICULTY WITH THE SHUTTLE PICK UP WE HAD TO WAIT LONGER THEN EXPECTED FOR THE PICKUP. October 30, 2012
Rated 1 out of 5 by no cleaning, overcharged Stayed for 3 nights. last day room was not cleaned (they forgot about it, because the whole floor was empty, my room was the last occupied on the floor. internet access that was supposed to be free was included in the bill, when I pointed all that to the front desk manager he yelled at me that he just work here. Terrible experience. November 22, 2012
Rated 2 out of 5 by This hotel more of a Sheraton than a Westin I was overall disappointed by the quality of my room. This hotel has a nice lobby / bar area but once you get in the room, you realize this is not typical Westin quality - more like a Sheraton or even a Four Points by Sheraton. Disappointing as I have come to expect a standard of excellence and consistency across the Westin brand. February 8, 2013
Rated 3 out of 5 by Everyone was nice Everyone was nice and helpful. I feel that for the price that is paid for the hotel wifi should be free, and there should have been a refrigerator. Our ice bucket had a crack in it. I like the safes in the room, I like that you are going green and that you recycle. Our room was clean and beds nice. I loved the shuttle. Thank you June 25, 2013
Rated 1 out of 5 by Ridiculous! The front desk staff was so rude and discourteous as to over-shadow any other events of the weekend. Be sure and take the Customer Service number if you stay here -- it will be the only way to get anything done. Front desk staff is very under-trained and unprofessional. I will never stay here again and recommend you not either. May 28, 2012
Rated 4 out of 5 by Excellent service The only problem we experienced was with our room upgrade. I had requested a room with a pullout sofa because we had a child that came with us unexpectedly. We did get an upgraded room but no pullout sofa. Without hesitation a short time after I spoke with the front desk we had a rollaway bed delivered to our room at no charge. August 1, 2012
Rated 4 out of 5 by Great check-in experience If I had to point out one positive aspect of the stay, it would be the check-in experience. Great customer service and really tried to serve my needs as best as possible. Worst aspect of stay? First room smelled TERRIBLE (like body odor) and walls were paper thin. Hotel was kind enough to move me and both issues were resolved. March 27, 2013
Rated 2 out of 5 by SPG Recognition & Food The rooms are nice but it was lacking in food choices and entertainment. Nothing for entertainment or food is close and the in house food was limited and too pricey. The big issue was not being awarded my stay points and having to fax my bill to get credit. I think I will stop at this; it was not a great stay but member able. May 1, 2012
Rated 3 out of 5 by Comfortable, but maid service needs improvement The room was very comfortable, and quiet. The bed was wonderful. However, the maid service was lacking. The bedsheets were not changed to my knowledge, the bathroom was not cleaned on a daily basis. We had to ask twice for fresh towels and wash cloths and toilet paper replacements, It would be nice to have high speed internet included in the price of the room, instead of having to pay an extra $10 per day. I had requested a refrigerator and microwave months in advance for my 5 day stay. When I arrived at the hotel, they did have a microwave, but I had to request it to be brought to my room upon arrival. I was told they had no refrigerator available for me even though I had requested it 4 months prior when I reserved the room.. The breakfast and dinner buffets were good. The staff at the front desk were helpful. The free shuttle was a blessing. Overall, it's a comfortable hotel and I will return in the future when need be, but there is room for improvement. October 31, 2012
Rated 5 out of 5 by Wonderful Staff The staff were helpful, friendly and professionals. February 10, 2014
Rated 3 out of 5 by Underwhelming I've stayed at many Westins and even held my wedding reception at one. I've always had good experiences until Dallas. The rooms are not great - I went through 3 before I had one with a working toilet that didn't reek of smoke. On the plus side, the staff was great - super friendly and helpful. The gym was also really nice. July 14, 2013
Rated 4 out of 5 by Wonderful service The breakfast service is phenomenal. Antonio (the waiter) and Antonio (the host) are both wonderful. They made the stay enjoyable. They are funny, entertaining and provide excellent customer service. We came with a large group and they bent over backwards to get us what we needed. Will definitely stay again b/c of them. May 13, 2013
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