Rated 2 out of 5 by Mdil8 Not your typical Westin
Needs updating, AC did not cool room, beds were obviously old and needs replaced--very uncomfortable. Huge gap under the door, small TVs, low pressure water in shower. Very loud, creaky bathroom door. Staff was excellent. restuarant is average. Parking was ok. For the price go somewhere else.
March 3, 2014
Rated 4 out of 5 by ro2014 Very pleasant customer service
The hotel was really nice, but what made the hotel was a new agent name Candice. She was very sweet and welcoming. It is true that first impression can leave a lasting one and because of her great service I will come back.
February 23, 2014
Rated 2 out of 5 by kevin78613 bleak tired and slightly dysfunctional
The hotel is a little thread bare but it is clean. The hallways are dim and it appears to be an older hotel that was renovated about 10 years ago. The staff was very nice but one of the restaurants was closed and there was nothing nearby to walk to. The only people that would have any interest in staying there would be business travelers and the business center was not functioning. Internet was slow, a light didn’t work in the room and there were no plugs for a modern business traveler. I have stayed at worse hotels but that is not normally something I say about a Westin property.
February 19, 2014
Rated 5 out of 5 by deblack123 Wonderful Staff
The staff were helpful, friendly and professionals.
February 10, 2014
Rated 2 out of 5 by Maddiedog conference hotel
Room was dirty, restaurant service slow
February 9, 2014
Rated 5 out of 5 by oldwatch 5 star during tough time...
Ice storm conditions, power outages all over the metroplex, a frozen city. I arrived at the Park Central early (9am) for my evening check in. It was that or not be able to get to Dallas at all. I was prepared to beg for a room or a place to store my luggage. Instead I was met with: Sure we can get you in a room right now. That evening I ate at the in house restaurant and had a good meal. The next morning at breakfast I had the same waitress as had served me the night before. She was exhausted, but she had stayed all night because so many of the staff were unable travel in for their shifts. It's the trying times that tell us what kind of business we are, so a tip of my hat to the Park Central Staff during a very tough event. They did a great job during a hard few days.
February 7, 2014
Rated 2 out of 5 by ML30 Outdated Hotel
This hotel was not what I would expect from a Westin. The rooms were extremely outdated (looks like Westin took over an old, low budget hotel and left the room as is). The lobby is renovated and familiar of Westin style. Also the staff is wonderful.
February 2, 2014
Rated 4 out of 5 by ourDallasVisit Time in dallas
We love the Westin bed so always try to stay there. As typical the rooms were great and the staff was able to meet our needs of connecting rooms. The only negative was restaurant. The food was ok but it didn't sit well with our stomachs (wife and i; kids were ok).
February 2, 2014
Rated 3 out of 5 by EL3233 Room fragrance
The room had a strong smell of Fabreeze or something similar. It was very strong, to the point of a headache. Prefer hotel rooms to be fragrance free like a home. Just clean and fresh.
January 30, 2014
Rated 5 out of 5 by twrea This hotel has a great staff
The staff at the Westin Dallas,Tx was excellent. Great !!!!!!
January 27, 2014
Rated 2 out of 5 by Dancemom14 Not impressed for a Westin
I have always elevated the Westin Line based on thinking it was an exceptional Hotel but this one in Dallas dashed that expectation. The Hotel needs updating really bad to keep up with the Westin legacy.
January 27, 2014
Rated 2 out of 5 by Familyvacation2013 bad experience
Front desk staff needs training opportunities!!, and additional staff at desk
January 23, 2014
Rated 2 out of 5 by NewYear2014 Brown turbid water
My wife and I stayed at this hotel on 12-31-13. We got in late after New Year’s Eve festivities and were looking forward to a warm shower and getting cleaned up. To our horror, when we turned on the sink faucet, a turbid, brown debris-filled, watery sludge emerged. We tried the bath tub to find a similar brown fluid. Any water to be consumed or bathed in was not suitable for use. We collapsed in bed and decided to leave early in the morning and return home to safe, sanitary, clean water. We did not even trust the safety of the water that might be used in the restaurant! Eating there was definitely NOT an option! This was NOT how we wanted to end our stay.
We are EXTREMELY disappointed in how this was handled by the staff. Our complaint to the front desk was met with an insincere, indifferent apology, a generic explanation that there had been a leak on the second floor, and that nothing could be done. We were brushed off. Our room was prepaid. You had our money. We were therefore of no consequence to the front desk clerk or anyone else. As we were making our complaint, we witnessed another guest, who spent substantially more than we did on several rooms, complain to another clerk of the same brown water issue. He was also met with the same indifference. I just don’t understand how a leak could cause this kind of brown water problem. On reading other reviews now, I see that this brown water is a recurring problem.
We understand that leaks and other failures do occasionally occur, but as a guest in your facility, we would have expected to be informed of major failures that would affect our stay. We would have expected a more proactive response that would have minimized our inconvenience and warned us of this potentially unsafe, unclean, unusable water. We were never informed. Why? Why were we permitted to be exposed to a potentially hazardous condition? This is just poor management, especially for a hospitality business!
Our dissatisfaction is such that we are highly unlikely to choose to stay at this or any other Westin facility in the future, nor recommend this facility to others. When we chose Westin for our New Year’s Eve stay, we expected a much, much higher quality of service and response to this issue than what we received, which was worse than what anyone would get at any budget motel. We expected Westin to act in accordance with its highly regarded reputation. Westin did not and it will take much for Westin, particularly Westin Park Central, to regain our patronage.
January 1, 2014
Rated 3 out of 5 by Mwedding27 Ok
Disappointed by the rude staff at check in who were too busy chatting rather than to check me in. They had no information on the shuttle to the Galleria or car services. Instead they instructed me to go outside and talk to the valet, who were very helpful. The bathroom was dirty with hair all over bathroom floor/tub. The second room had a dirty toilet seat which clearly had not been cleaned.
The wedding venue was nice as was the hospitality room. Location is less than ideal
December 23, 2013
Rated 2 out of 5 by Tom1960 No attendtion to detail
tried to get someone to fix my toliet but never did and had to manual flush. The only thing that was done for me on checkout was some lousy points and we will have to fix it. not what I expected..
December 12, 2013
Rated 2 out of 5 by Turkeylover Old facilities & unfriendly information
There are several things I think to be improved.
First, the hotel facilities need to be improved. One of the elevators buttons were broken. When I pushed the door close button to go down but the elevator actually went up. The other thing, the small mirror in the bathroom almost fell off from the wall.
Additionally, I think there should be information of telephone charge in a room. I used a room telephone to reschedule my flight which was cancelled by bad weather. I had to call so many times to reach the call center. It was a toll free number but I got charged by the hotel as many times as I called. I didn't know that until I received the bill. Either in the room or at the time of check in, the telephone charge should be informed to guests.
Lastly, some reception staffs speak too fast to catch for non- native English speakers. Their explanation was not clear to understand.
December 11, 2013
Rated 1 out of 5 by vgm04 Dallas 2013
The service I received from the reservations office in Austin was great, and they took care of all of my needs for me. However, when I arrived in Dallas, after stressful travel, the staff members told me that I was supposed to arrive the previous day, and since I had not they gave away my room and my card had been charged. When I explained I had changed my reservation with the Austin office, and asked to call them, they refused and were very rude! They made no attempt to check on the situation, and I had to call Austin and the corporate office in California myself to get the situation resolved(and my room, which they originally told me they had none). I felt lied to and very disrespected by the Dallas staff and management. They did not even apologize for being wrong and try to make it right! Thankfully the corporate staff members are competent unlike the Dallas Westin staff.
December 11, 2013
Rated 5 out of 5 by EmilyTSPGPlat Wonderful Staff
The front-desk staff at this hotel is great! I especially want to acknowledge Younis and Natt for their outstanding service during my weekend stay. When I checked-in on Friday, I inquired about getting an upgrade. Since I was booked on points I wasn't sure how much the hotel would accommodate me and not only that, the hotel was completely sold out due to a large event that was happening and the ice storm. Younis looked up all the availability and at first said he could move me to a junior suite the next morning, which I was perfectly happy about. Moments later, he looked up something else, and said he actually had something for me for the whole weekend. As it turns out, he had upgraded me from my corner room to their best suite! The room was huge, had a lockout style bedroom, an office, and a large living area with a granite dining table, powder room, and multiple sofas. I was also given a few complimentary breakfast certificates for my stay. Throughout that weekend, Younis and Natt provided nothing but exceptional service. Overall, I was very impressed by the level of care and service this hotel provides its platinum guests!
December 10, 2013
Rated 5 out of 5 by aavee8or Pleasant stay
I've stayed for the last three years and it has been a pleasant experience each time.
December 9, 2013
Rated 5 out of 5 by Dino Great Stay
This hotel was in a prime location for my needs. The staff was fantastic. I will stay here again!
December 4, 2013
Rated 5 out of 5 by PlatinumJames The Good & The Bad
This hotel is an amazing building with a great location. First, the good:
The rooms here are huge, the food is very good in both room service and at the restaurant in the lobby and the Irish Pub. The club lounge was not open (weekend stay) so I cannot comment on that, but they did give me a voucher for breakfast in the restaurant.
They have great amenities here with the gym and a nice heated pool. Pool is too small to do laps in it, however, but it was nice.
I am a platinum member and wrote to them via email prior to my visit to request an upgrade to a corner room. I was staying on points so you never know how generous they will be. I received a response from the hotel shortly afterwards (which is actually rare, most don't ever bother to respond and some don't even read the email) which I was impressed by. The letter told me that they had upgraded me all the way up to one of their top suites!
My suite was huge and spectacular with a great view and included a powder room, a bar area, a foyer, an eight seat dining room combined with a huge living room with multiple seating arrangements, artwork and accent furnishings and an attached bedroom (lock off style) which was just a typical room for the hotel, nice and large.
I hate to write anything bad about a hotel that gave me such great service, great upgrades but this is more for the OWNER (ARE YOU READING THIS?).
You have milked the design of this hotel for far too long. The building was an eighties creation and it looks like it was remodeled in the early nineties and only had light fluffs since then. Everything is clean and in working order but upon closer inspection you see very dated interiors, furnishings and architectural failings. Little things like brass molding in the elevators falling away from the wood, too many layers of paint over the decades, materials in need of replacement.
I want you to know that this hotel, properly redone, could be one of the top Starwood properties in Dallas. You can't just do a fluff anymore, it is time to gut and remodel and start fresh.
Other than the exceptionally dated state of the hotel, which again is maintained very well, the only other complaint was that the internet was very slow even when I signed up for the upgraded faster service. I couldn't do anything on my computer with video, chat, or email even.
Despite the negatives, the staff here keeps it a worth while choice and the pricing is very good and in keeping with current state of the interiors.
I had an enjoyable stay, will stay again, and recommend it for anyone who doesn't mind a well run, well kept dated hotel.
December 2, 2013
Rated 3 out of 5 by Lenora88 Was Expecting More
I was expecting a lot more because of the name and price. There are definitely some opportunities at this hotel. Better room service needed. I had to call several times before someone picked up the phone. A co-worker was looking forward to using the hotels jacuzzi, and was disappointed to find out the hotel did not have one. The hotel offered limited Shuttle service. Also another Co-worker did not have ice on her floor for her entire stay. I would only recommend this hotel if someone had a meeting(s) at the adjacent office bulding.
November 25, 2013
Rated 5 out of 5 by cabbott Great location
We stayed here while visiting the Dallas Aquarium and Dallas Zoo. They are located approximately 15 minutes away. It was a nice clean hotel. My daughter and I used the workout facilities and they were clean and well maintained. We would definitely come back again.
November 20, 2013
Rated 3 out of 5 by ScottT Not what you'd expect
The common areas seemed to be recently updated. The rooms, however, look like they haven't been updated in at least 20 years. The bathroom mirrors were very old and losing the reflection in places. In the shower, you could see on the very old tile where they had a previous shower curtain rod still etched in. There is actually a clothesline IN the shower. Now, the shower head had been updated.
There was a phone next to the toilet.
The room wouldn't really cool down very well. There was no fridge/mini bar.
Booking was supposed to have parking included, but it didn't, so that was an additional charge.
Just really not what I'd think a Westin would be. There was nothing particularly bad about the stay, but nothing that would make me go back, either. The old girl has definitely seen her better days. On the bright side, there is an In-N-Out Burger across the highway.
November 19, 2013
Rated 3 out of 5 by JJmama Little Mistake
After registering Green choice, I request cleaning room for several times but only happen after four days.
I don't want to blame them, but it was not a good experience.
November 18, 2013
Rated 4 out of 5 by Jimmy48 Great Hotel Except For Wi-Fi
Attended a conference at the hotel and the meeting rooms, food and conference services were first rate. The room was very nice as well. The only issue, and it was an irritant, was the slow wireless connection. Streaming video was out of the question. I also did not like having to make an additional payment for the substandard service.
November 11, 2013
Rated 2 out of 5 by DRF62 This hotel was a disappointment.
This was a 2-star hotel with a 4-star price tag. We were misled about the shuttle (we were told it ran 24-7 within five miles of the hotel- that wasn't true- it only ran twice a day to a mall). The hotel has two restaurants, one is way over-priced for the quality of food you get and the other (a pub, sports bar) never opened. Guy at the desk says it only opens about twice a year. It obviously would be a cheaper option so the hotel is kind of gigging you by keeping it closed. Décor was rough (wood chipped, carpets dirty) and light fixtures in our bathroom were falling out of the ceiling.
November 10, 2013
Rated 5 out of 5 by Stormy2712 This hotel has great service and very clean.
My stay was pleasant...comfortable bed, clean room, excellent food and room service. Kayshia went "above and beyond" to accommodate my needs. She's a beautiful person, very friendly, professional and helpful. She's a KEEPER! You need more like her to run that front desk.
November 4, 2013
Rated 5 out of 5 by BT1234 Great service
The staff at this hotel is exceptionally friendly and treats it's business travelers with great courtesy. I appreciate the way they make sure you have everything you need when you arrive.
October 27, 2013
Rated 5 out of 5 by Shoop great job
service level was terrific
October 24, 2013