Rated 5 out of 5 by JohnRia Good customer service experience
Thank you for all the team members that made our first visit to Kauai great and memorable. Please keep up the good work: Concierge team: Jennifer, Nanea team: Melissa, Sarah, Rebecca, Bobby, Amber, Valet team: Bobby, Shannon, Tayton, Daryl (something D) and of course to the Orientation team: Rick and David.
February 14, 2014
Rated 5 out of 5 by Penny1947 What a luxury vacation spot
The staff at this location are the best
ever. Everyone is so friendly.
I love the fact that the business office
for guests provides paper and pens!
Some do not do that. Beautifully cleaned
May 13, 2014
Rated 4 out of 5 by PatrickS2012 Breathtaking
Beautiful resort with lots of elbow room. Great pool and grilling area's with hardly a blade of grass out of place... Sandwiched between a stunning golf course with awesome ocean vista's. The staff and service are wonderful. We had a great stay, it just wasn't long enough. We plan on returning soon!
November 29, 2012
Rated 4 out of 5 by mginsd Beautiful hotel and grounds
The hotel is on the north shore, about 40 minutes from the hotel. Check in was very quick and easy. A little challenging finding our building, and parking was only available in the parking structure. (about a 2 block walk) The room was very nice and clean. No complaints at all. The hallway in our building was a little rundown. Shades on wall sconces were marked up and all were crooked. Just a little surprising for a Westin commanding the rates it does. The property is beautiful with 3 pools, and tons of bbqs which many of the guests used. The pool bar has happy hour which we took advantage of. The market at the hotel makes great pizzas for around $20 if you don't feel like going out.
They offer a shuttle to the St Regis. We went for the experience. The view was amazing.
All the staff I experienced while at the Westin were great. Jana our concierge was a darling and had some great recommendations.
The vacation ownership presentation is OPTIONAL. I originally wasn't going to attend, but was a little curious, as I have never attended one. Also they offered me an additional 7500 spg points to go.
It was an interesting 1.5 hours. They say upfront no pressure, but at the end they bring in the manager to offer you all the amazing bells and whistles. If you still say no, they bring in another person to sweeten the pot a little more. When I still said no thanks, they wanted to know why.
Was a little disapointed in this, but I understand it's their job. So just know going in what you are in for.
All in all it was an amazing experience at a beautiful property. No regrets.
June 27, 2014
Rated 4 out of 5 by LER1 Westin Resort and Spa, Maui
Good location on Kaanapali beach. Good amenities. Restaurant pricing was a bit high compared to other resort restaurants. Resort buildings and floors were under renovation during our stay which was a minimal inconvenience. Staff generally friendly and helpful.
November 11, 2012
Rated 4 out of 5 by 28Kara KVS
After a rough start with the room, the staff went out of their way to be gracious. Went over and above on concern after the mix-up. My suggestion for other guests is to be sure to verify room view. Looking at the parking lot is ugly. Staff is first rate.
December 10, 2013
Rated 4 out of 5 by Spike Nice
Resort villa was nice for traveling with an infant. Stayed at the studio. Very accomodating and staff were friendly. Didn't have the best view and the bed wasn't the most comfortable, but otherwise a nice stay. Being close to Hanalei was a plus.
February 7, 2014
Rated 3 out of 5 by ATK1427 Only stay here if you play golf
The only benefit to staying at this hotel would be if you play golf as it is located next to a beautiful course. Other than that, there is no beach access on the property and it is located far away from most amenities and activities on the island.
November 11, 2013
Rated 4 out of 5 by Themog Westin Kauai
Room comfortable, but kitchen area too small
May 23, 2014
Rated 5 out of 5 by goober66 Wonderful resort!!!!
I loved everything about this Westin property. The grounds, pool areas, barbecues and villas are kept up to perfection. The staff were very friendly and really made us feel very taken care of.
October 1, 2013
Rated 3 out of 5 by Carbokid1 Jan 14 to 19 2014
Maid service on Thursday for a Tuesday to Sunday stay? Should have been on Friday.
Pigeons eating our eggs at the cafe! Very unappetizing.
Maid service was minimal cleaning effort.
January 21, 2014
Rated 3 out of 5 by john Beautiful property
The property is beautiful, the hall way smell bad, sour smell, no mid week surface, guess we were forgotten, the trash carts very noisy on the concrete surface outside, at 10 pm at night
April 23, 2013
Rated 5 out of 5 by VacationGirl007 Great 5 days at the Westin!
My husband and I just returned from 5 days away. The location is beautiful! You could watch whales from the cliff side pool. Great time! Beautiful grounds, too.
February 23, 2014
Rated 4 out of 5 by Grandmaof6 Very family friendly hotel
We had Thanksgiving at the Westin Princeville, and it exceeded our expectations. The staff was very friendly and helpful and our whole family from 9 months to 80 had a fun time.
December 2, 2013
Rated 5 out of 5 by Rob37 Fantastic!
Wonderfully comfy room! Pool was awesome. I really enjoyed they options of pools available.
Great whale watching from the pool, too.
February 20, 2014
Rated 5 out of 5 by FayNRay Hawaii -50- Vacation
WOW. What a wonderful 2 weeks of paradise. Where to start....Check-in went incredibly smooth. We were celebrating our 10th anniversary and our 50th birthdays. We had a sweet gift from the resort to help us celebrate. Our concierge Annie helped us plan a few things while we were there, including a sunset whale watching trip on Valentine’s Day. The housekeeping staff was so helpful. When we had any issues they responded quickly and we received a call shortly after from the front desk to assure things were resolved. Check-out was a breeze and they even offered a hospitality room due to the fact that our flight didn’t leave until 11 pm. You are far away from things, but for us this was a plus. There were days we wanted to just get away from everything and relax in the multiple pools and spas on the resort site. This time of year it is rainy and we knew this when we booked for Feb. We had the pleasure of watching whales play in the ocean from the view from our lanai every morning while eating our breakfast. What a magnificent sight to see in the morning. We have already started talking about when we want to come back again. We can’t wait to come back. See you soon. Mahalo
February 24, 2014
Rated 5 out of 5 by sweetreid A most beautiful villa!
The villa was beautiful and the staff was amazing. Our every need was met. We were so spoiled, I can't imagine staying anywhere else!
November 11, 2013
Rated 5 out of 5 by 50anniv This hotel has a great location
The location of this hotel is wonderful, quiet, yet close to good amenities such as food store, beaches and scenic sites.
September 30, 2013
Rated 5 out of 5 by Serch Great Villas' concept
Loved the place. The villas' concept was a great idea, so you make your room, and cook your own food!
September 19, 2013
Rated 5 out of 5 by Chris1113kauai view was fantastic
We couldn't get enough of the view from our villa at this beautiful resort.
November 24, 2013
Rated 5 out of 5 by babp nice rooms
great place even with main pool closed, beach hard to get to
November 13, 2013
Rated 5 out of 5 by Pammo925 Beautiful!
The location, facilities and rooms are exceptional!
December 9, 2013
Rated 3 out of 5 by SJC2013 SJC2013
If it is non smoking then it should be enforced
June 24, 2013
Rated 5 out of 5 by JAKH Beautiful hotel
Truly beautiful hotel and a tremendous staff.
October 19, 2013
Rated 4 out of 5 by Trapezegirl32 4 Nights in Kauai
Pros: washer and dryer excellent
Cons: only received one pack of detergent. This is not indicated when you book. If you only stay one or 2 nights that is fine. To buy another one is not a lot of money but it's the principle If I stayed 1 - 2 nights not a problem - longer than that - I have to buy. I stayed 4 nights and paid the same amount each night . No reward there for staying longer
Pros: Kitchenette was well stocked with utensils and equipment.
Cons: Again , if you stay longer than 2 nights you run out of coffee and have to buy. No reward for staying longer. At any other hotel - coffee is normally replenished every day. It's not that it's expensive to buy - it's the principe
Pros: Location is great in Princeville
Cons: Having to drive or take shuttle over to St. Regis for beach access
Cons: Pool area is very small
Pros: Roxanne - at concierge services was excellent. I liked getting a postcard ahead of our visit asking if she could help before we arrived. Also, having a personalized telephone call prior to leaving Canada was very nice and unexpected.
Cons: As a Gold member - I am usually entitled to a room upgrade and late check out. However, since this Westin is a vacation villa resort - this was not possible. This of course was not told to me when booking and you only found out after the cancellation date. . This should be made more obvious when you book. The staff did give me a 12 noon check out time but I would have booked my air ticket to Kona earlier if I knew there wasn't a later check out time available. Being a Gold member at this resort is not applicable.
Next time , I would stay at a different resort as I only stayed at the Westin because of my loyalty program - but no loyalty benefits at this hotel
March 15, 2014