Rated 4 out of 5 by pyrodex Good Hotel but dated
The hotel itself was very clean and nicely laid out but in the suites I noticed a very large issue. In this day and age of electronics and so forth there was ZERO plugs near the nightstands to support charging of phones and other devices. Outside of that everything else was great.
April 15, 2014
Rated 5 out of 5 by Jazzi The customer service was excellent.
The staff was very friendly. I had a small problem with the tv and the response was quick. Thanks to everyone for making my visit great.
August 25, 2013
Rated 3 out of 5 by ATraveler Pretty Average
We live in a coastal Southern California town, so maybe we were expecting too much...I'm wondering what's heavenly about a short little bathtub with a showerhead that came from the low end of the line at Home Depot. The housekeeping was a little off...the bed was made but the trash wasn't emptied, all in all, it just wasn't quite up to point. It felt like the place needed a facelift, and Westin, get with the wi-fi program - $25 for two nights of in-room wi-fi is ridiculous. I'm sure it's fine for business travelers, but lesson learned for getaway-type travel.
February 18, 2013
Rated 3 out of 5 by johnny5u Nice - but a few minor annoyances
I enjoyed my stay here on business but several things did detract from the overall experience:
1) Rooms are nosier than I would have hoped from a major hotel.
2) Sheets seemed scratchy to me.
My biggest pet-peeve was what they didn't provide: Free internet, an airport or convention center shuttle, breakfast - all pretty much standard for lodgings at half their daily room rate.
That said, I enjoyed the architecture and overall ambiance. And the swimming pool was wonderful..warm, inviting, and sheltered, nestled in the bowl created by the neighboring towering skyscrapers.
The staff were pleasant and helpful at every opportunity. They coped well with the major waves of check-ins and check outs from my fellow convention attendees.
May 23, 2012
Rated 5 out of 5 by Jtsai Professional service
The service is professional. Hotel manager Ken Lee did help me a lot while I am staying. there.
April 20, 2014
Rated 2 out of 5 by Karen121 Very Disappointed
I have a few problems with the hotel. 1st and foremost $42.00 for parking in crazy. I realize it is LA. But really $42.00 to leave my car in the basement all night. The second is, at check in we were told that the restaurant served breakfast until 2 because of your late check out policy (which by the way is great). However, we went down to get breakfast after a very late night about 12:30 and were told No, by a very snotty waitress that she did not understand why they couldn't get it straight and they stopped servging at 12.
February 10, 2014
Rated 4 out of 5 by cherubscup Great Stay but Disappointing Check Out
Everything about the hotel was great excpet the check out process. No opportunity to check out using the in-room TV meant that everyone was waiting in line at noon on a Sunday with only three desk attendants available. Also, since no self-park is available, the wait for valet took 1.5 hours. I felt awful for the fellow guests and the valet attendants as the entire lobby and parking areas were severely understaffed. I requested the parking fees be removed from our bill, however, due to the wait which ruined all Sunday afternoon plans before heading home.
August 17, 2012
Rated 5 out of 5 by PandA Perfect for a local get-away
My husband and I stayed for a night to celebrate our 4th wedding anniversary. We were surprised with a room upgrade because the gal we made the reservation with knew we were celebrating. That was an exquisit surprise. We enjoyed the views, the room was extremely clean and the bath ammenities were very nice. We took the train to get there which was very convienient. It was such a nice stay! The room service we ordered in the morning was brought surprisingly fast and everything trasted delicous. I coulnd't be happier with the level of service i recieved.
May 20, 2013
Rated 4 out of 5 by myskymama Business trip
Room set up by my company. Presented SPG gold card on arrival. No upgrade offered. Pleasant and quick checkin. Small room. Very comfortable beds, nice modern room. Nice size bathroom. Trash on floor behind bathroom door. Dirty straw picked up by my young visiter. Nice pool very clean. Pub across from pool was nice for dinner. Happy hour menu a great option. Great service sat outside. Food quality very good. Will eat here again. High prices at the gift shop for snacks. Liked having Starbucks in the am in my room. $38.00 dollars per day for parking was very high. Felt hotel should offer an airline discount or a discount for gold SPG members. Will look for different options next time. Overall very nice modern hotel. Would stay here again.
September 2, 2012
Rated 2 out of 5 by haukyfn For the amount of money, disappointing
Very disappointed to get the run around from the staff in the evening. We were assured a bar would be open around midnite and were sent from one place to another, up and down elevators, etc. and the only bar open was a nightclub. We were looking to have a drink and unwind after a holiday party.
In the morning, after already entering the shower, I discovered that there was no shampoo to be found in the bathroom. As I was already soaking wet, I was not going to call housekeeping and have a potentially long wait for some shampoo. Additionally, the tub/shower was not draining and I was mid-calf deep in water by the time my shower was done.
The water-stained ceiling in the hallway outside the room did not look good and should probably be addressed.
December 19, 2013
Rated 4 out of 5 by DL11 Worth it
Enjoyed the location/convenience, cleanliness, layout, and other venues inside the hotel. Always treated with courtesy and respect. A bit surprised some items weren't automatically included given the class of the hotel (Q-tips, cotton balls, makeup remover. etc.), but no doubt they would have provided it if asked. Also, would have preferred option to check out via in-room television versus standing in line at the front desk. Otherwise, brilliant place to stay and convenient to freeways. Not much to do in the area outside the hotel, so keep in mind.
May 20, 2012
Rated 4 out of 5 by AZVic Behind the times
I was a bit amazed to find that internet was $13 a day. You can get free internet at your local coffee shop or even a much lower quality hotel. Very surprising that it was not included for your guests at the rates we pay. Otherwise very nice hotel.
April 11, 2014
Rated 5 out of 5 by beeper Healthiest breakfast in the Starwood Group
We have a Standard Poodle so always choose this remodelled property when we drive to LA. Staff is awesome. As Platinum, got upgrade to lovely suite. Never expected breakfast with a buffet that included eggs whites with veggies, steel cut oatmeal, great fruit choice, every type of yogurt, skim milk, an Asian option, and every yummy, buta bit decadent choice from pastries to bagels , cream cheese and lox. Great restaurants nearby. Outdoor pool was still open. Nice gym. You'll be happy here. Not a big drive to freeway or Wilshire into Beverly Hills,
November 19, 2012
Rated 3 out of 5 by GT24 Hotel is ok.
The hotel itself is nice enough and the facilities are good. My main complaint was that the room was not completely clean (there was still trash in the trash can), and the room smelled as if someone had smoked in it recently. I believe that must have been the case because I had terrible allergies and my eyes swelled up in that room (the condition cleared up quickly after I checked out). I did ask to be moved when I got to the room because of the smell, but because of the salsa congress, the hotel was full, which I understand. Still, the fact that the room had not been kept up was disappointing. Also, for some reason the first night we were there, housekeeping came by at almost midnight, supposedly to clean the room. I thought that was odd.
May 27, 2013
Rated 3 out of 5 by mmb1260 Bathroom fan noise
The bathroom fan noise was terrible !!! we stayed in room 2944. The front desk was very nice about it but apparently the only way to turn off the noise was to turn off the fan and that was not allowed because ... bla bla bla..
The refrigerator made a lot of noise too and the door did not close... we unplug it since we did not need it. The rooms are not sound proof and there was a birthday party two doors down the hall, and I could hear the next room people answering the phone and going to the bathroom.
Clearly you need to update your rooms !!!
November 27, 2012
Rated 5 out of 5 by STARFLEET An even more amazing stay at the Westin Bonaventure!
Honestly, my stays at the Westin Bonaventure get more amazing every time we come...but this one tops them all! Judging from the room descriptions on the WB web site, we must have been upgraded to one of the spectacular Huntington Suites...this was a real WOW!! Thank you to the wonderful folks at the Bonaventure! This was a visit to our son (who lives in LA,) and a visit to remember!
The quality and design of all the rooms we have had at this hotel are beyond compare in downtown LA, but that same finesse and exquisite design sensibility, when spread over a multi-room suite really brings the hotel's "vision" into focus...this is California sophistication the way you might imagine it...it just works!
The Westin Bonaventure is a Starwood gem.
October 21, 2012
Rated 4 out of 5 by pandorales Iconic Hotel Experience
I took my husband to this hotel because he had never traveled to Los Angeles before and I wanted him to have a special experience. The Westin Bonaventure is an iconic hotel, having been in dozens of films over the last few decades. The room was excellent; view outstanding; comfort level was off the chart - so much so that we took the brochure on the bedding home with us because it was comfortable. Our only very minor criticism is that there isn't really anywhere to eat nearby late at night. Other than that, this hotel is worth the experience.
May 17, 2013
Rated 5 out of 5 by LAK25 Fabulous Hotel!
From checkin to checkout it was great.
April 17, 2014
Rated 4 out of 5 by Traveller74 Iconic hotel in cool downtown LA
Stayed at the Westin Bonaventure Hotel for business and found it to be a perfectly comfortable stay. Staff were helpful and friendly without being overly so. The location in downtown LA is a convenient base and the building itself is iconic and spectacular mirrored glass structure, even if it is starting to show it's age. I had breakfast and room service dinner at the hotel, and both were well above the standard one would expect from a business orientated hotel. If I return to LA anytime soon, I would happily stay at the Westin Bonaventure.
June 8, 2012
Rated 5 out of 5 by Christoph Largest hotel in LA...
We did not particularly like the maze of this large hotel but reception was friendly, breakfast buffet was one of the best of any Westin, the suite had a good layout, house keeping did not wake us and we had a good stay in general. What more do you want?
April 8, 2014
Rated 5 out of 5 by DeeNice This is a great hotel and the staff is exceptional
The staff is always helpful from the front desk staff to room service, bell men, etc. The staff has customer service down to a science. Ricardo is always helpful with my needs. Thank you to every staff member, I don't always catch the name, but everyone is GREAT!
April 7, 2014
Rated 4 out of 5 by wpc5669 slow check-out
My stay was very good until the check-out experience. there were three stations manned, some with two personnel, probably training involved. I had no problem with this, however, I waited in the preferred guest line for over 5 minutes before anyone recognized my presence and began my check-out process. Then, the computer was unresponsive at the preferred desk which was unmanned until the agent came to assist me. he also had to go down the line at the desk area to obtain the printout of my bill. The printer was not printing properly so I requested that he e-mail me my bill, but he could not find my e-mail address in my profile. I checked the web soon after this (maybe 10 minutes later) to check that my address was entered and found that it was there.
August 4, 2013
Rated 5 out of 5 by HiramGO Great Place
Great hotel in the Downtown LA area
April 16, 2014
Rated 1 out of 5 by wesbement Not Impressed
Two of the three elevators in the tower I was in did NOT work the entire time I was here. Staff does not understand the concept of "tax exempt" status.
April 11, 2014
Rated 5 out of 5 by Voyageur Perfect for business
I've stayed here twice - the Bonaventure is surrounded by restaurants and shops that are all within walking distance. The rooms are cozy, and views are typically quite nice.
I only have 2 complaints, one of which would be that only 1 device can be connected for the daily fee, which can be impossible if you are trying to run a laptop, a tablet, and any other devices via wifi unless you pay the fee for the extra devices. Secondly, the price of room per night varies - although most of the time it's reasonable, I fear I may not be spending the night on my next trip because the weeknight cost has doubled (during a non-holiday season),
The bar in the lobby is great for a night cap, and the food does the trick. Lastly it's very easy to get to the I10 highway.
September 10, 2013
Rated 5 out of 5 by Dennise54 3 Great Nights at the Bonaventure
I came to LA for an Educational Conference and arrived late at the hotel. The first thing I did was eat upstairs in the revolving restaurant. I returned to my room and enjoyed the 'rainfall' shower! Outstanding experience. I finally fell into my 'heavenly' bed and instantly fell asleep. What a great night's sleep. Thanks to the friendly, efficient staff at check-in/check-out desk. I had a great time.
March 19, 2014
Rated 5 out of 5 by hope2play 5 Star Says It All!
As a Platinum SPG Member, I visit a ton of Starwood hotels. Westin Bonaventure is on of my very favorite hotels to stay at. In fact, I always look forward to my 'other' home.
The Front Desk is outstanding. They understand the Starwood culture of giving guests a wonderful experience vs staying in a boxed room. One of their new managers literally led me to the specific elevator I needed, (I think they have 8 in total) and pushed my floor button for me.
The food is always fresh and great to eat. Going back again in just a few weeks!
June 1, 2013
Rated 1 out of 5 by Color13 Staff needs attitude adjustment
The front desk staff at both check in and check out were fantastic however the servers in the restaurants and the staff at the lobby bar were less than friendly and sometimes outright rude. Given the choice of hotels in LA this is not one I would recommend. The night club ( if you can call it that) was even worse than the hotel staff. Attitude with no reason as they were the most rude to everyone. a dress code ? really? they only warrant jeans and shorts and not anything above that. I suggest a look at the hotel service overall
October 9, 2013
Rated 5 out of 5 by BobMA54 Perfect in all ways
A wonderful experience. Highly recommend.
April 13, 2014
Rated 3 out of 5 by knowles43 Westin Bonaventure
There were several rooms surrounding mine which were up partying until the early morning hours which prevented me from sleeping. the valet took 25 minutes to get my car the following morning and i almost missed my appointment because of that. all in all it's a nice hotel but was not the greatest experience.
March 31, 2014