Rated 3 out of 5 by Paul98102 It's the little things...
It's the little things that make what could be a good stay merely ok.
In the case of the Bonaventure, when I arrived, there was a room service cart with dirty plates by my door. That same cart was there for over 24 hours until I finally called to complain.
Valet service was very slow to get my car (over 15 minutes).
I also got a random wakeup call the second night, interrupting my sleep - I was told my room must have been mixed up with a flight crew.
December 13, 2013
Rated 4 out of 5 by kpkp Good downtown hotel
Good downtown location that met my needs. The rooms aren't that big, but the are comfortable. I could hear the person in the next room though (connecting door). I have stayed at this hotel several times and have not yet received an upgrade with my SPG status.
December 12, 2013
Rated 4 out of 5 by ratboy Didn't Get King-Sized I Reserved
Several weeks ahead of my arrival I reserved a room with a king-sized bed and breakfast to celebrate my wedding night with my new husband. A week before my arrival I called to confirm my reservation. When we arrived to check in, I was told there were no rooms with a king-sized bed, and was offered one with two double beds. It was after 10:30 PM...too late to hunt for new accommodations so I took the room. The check-in clerk offered a free breakfast; later a I received call stating they would comp my parking. Ultimately it was a good stay, but I was disappointed.
December 7, 2013
Rated 3 out of 5 by blueyes Lack of business needs
I was shocked to learn you charge for
WI-FI internet in today's world. I was told I could go to the lobby and use the WI-FI for free. That isn't really conducive to working, most all hotels provide internet for free. The room looked as if it had been remodeled but the hotel shows sign of an older building not updated. Was way over priced for what you received.
December 11, 2013
Rated 5 out of 5 by Gregg7 More than just a Hotel - excellent and friendly service
Almost all 5 star hotels are basically the same. The one thing that differenciates the Bonaventure from it's competition is it's excellent customer service. We visit the Bonaventure quite often (6-7 times). Because of his friendly personality and commitmet to excellent service, we have become friends with Ken Lee on the Front Desk. When my wife and I are deciding which hotel to stay in during a visit to downtown LA we litterally say "Let's go to Ken's Hotel"
December 2, 2013
Rated 5 out of 5 by chuck33477 Great downtown hotel
SPG treatment was great, room was great and facilities were great.
December 4, 2013
Rated 5 out of 5 by Happytraveller788 Excellent
It is not easy to take two young kids for a holiday. But the hotel is absolutely making our trip easier. Staff there are super friendly. Strong recommended!
November 29, 2013
Rated 5 out of 5 by tdog8 What a view!
From the time it was built (may years ago), I have always wanted to stay at this hotel. But I live in SoCal so there was really no reason. Until last month! A conference was held there and I stayed for two nights.
It was wonderful. The staff was helpful and friendly. The facilities were convenient. And the room was very comfortable!
I think the roundness of the architecture is just fun!
I hope to attend many more conferences at this location...
November 24, 2013