Rated 3 out of 5 by Abuelo This hotel is overpriced for the quality of its services
The location is very good, the hotel appearance is very nice. However, the services are average and disproportional to the price. Our room was not fixed in one of the 3 days of our stay, and when finally fixed (after more than one request) it was not properly fixed. Some of the front desk personnel were intransigent and even indifferent to the guest requests.
September 13, 2012
Rated 5 out of 5 by NaturalNatalie The Westin - Beyond Wonderful
The individuals at the Denver Westin are truly an amazing team. As my husband and I arrived to celebrate our anniversary we were surprised with champagne and a delicious cheese plate in our room. We have always enjoyed wonderful experiences at each Westin location we have visited. Thank you for your commitment to excellence and quality customer service.
June 11, 2012
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013
Rated 5 out of 5 by DrOz Reliably comfortable and clean
I am never, ever disappointed with my stays at Westin properties and THE WESTIN DENVER DOWNTOWN is no exception. When you enter the hotel, there is a simultaneous feeling of warmth and luxury. The staff are friendly and accommodating. The rooms are so comfortable and relaxing. I will continue to seek out WESTIN properties whenever I travel.
March 9, 2013
Rated 2 out of 5 by Calm Simply Okay
The room was smiply okay. It felt old and in need of renovations. There was still trash on the floor from a previous person. The bed was nice, but that was it. I feel for the price I paid it could have been more clean and up to date. The front desk service was a little too snotty and not as welcoming as I have had with previous hotels.
February 25, 2013
Rated 2 out of 5 by Discriminant7 Compliance Administrator
The overall aesthetics of the hotel was fine, but the room was not satisfactory. The air conditioner was loud, the bathroom was not very clean, the commode had dried urine around the back of the seat top and the counter was very dusty. The floor was not cleaned well, which had hair on the floor and in the corners of the flooring.
September 23, 2013
Rated 3 out of 5 by mountain7 Hotel has some convenient features
Like location and easy to get to
Hotel staff wonderful
No hot tube
Did a patio room patio ugly doors going out to patio large and easily blown open if slightly open for fresh air
we did not pay for upgrade but would not recommend..
April 14, 2014
Rated 5 out of 5 by Happytraveler222 LOOOOOOOVED IT!
This is a fantastic hotel. Loved everything about it. Everyone is so friendly and helpful and kind and happy!!! The beds are so comfortable, my view was incredible, and the location perfect. I will definitely choose this hotel on my next trip. And look for a Westin hotel in other cities that I visit.
(Loved Colorado too!!!!!!!)
April 2, 2013
Rated 4 out of 5 by Gummibaron Lovely large hotel, excellent location
The hotel was in a great location for accessing downtown Denver. The rooms were large and cozy. Facilities were clean and well kept. The people at the desk were courteous and helpful.
The Palm restaurant was excellent food wise but service was slow and finding a table was tricky.
The one drawback was the shared parking garage. When we arrived @6PM it was very full and we had to park far from the elevators to the hotel. Finding the elevators while dealing with luggage was tricky as they weren't marked well until you were upon them! The hotel has you use your room key to slide and open the gate upon leaving....we had to leave at 3 AM...the garage was pretty empty since it is shared by a business and no one was at work but the card didn't work. Finally I got a response on the call button and was able to get out. I feel that it would be most helpful to have designated parking areas reserved near the elevator for hotel guests...obviously, others used the garage.
August 29, 2012
Rated 5 out of 5 by LA29 Exceptional Hotel
Great location with eating, shopping, and entertainment all within walking distance. Staff was professional, courteous, and friendly. Accomodations are outstanding for both professional and personal travel to the Denver area. Rooms were clean and comfortable. I will recommend to peers, friends, and family traveling to Denver.
June 8, 2013
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014
Rated 2 out of 5 by SleeplessinDenver Great place if you like loud music and noise
Had a horrible stay. The accomodations were nice enough but there was a loud party going on next door until 4 AM. I called the desk a couple of times and although they went to the room, they did not break up the gathering and the music and the noise would start up again. One of the worst nights of sleep I have ever had.
February 11, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013
Rated 4 out of 5 by WillFife Disappointment with booking
I was disappointed by the booking services. As a member, I tried to book directly but no rooms were available.
I went through a third party and there were rooms available for the three nights I needed.
As a result, I did not get any points credited.
Program is disappointing.
How can anyone ever earn the points!!!!
October 9, 2013
Rated 4 out of 5 by dvinci Only issue I had was the loud plumbing
I enjoyed my room and the staff was incredibly nice (charged my phone, filled my water bottles - really could not have been more friendly). The only issue I had was that the plumbing was crazy loud. When the people above me showered or used the sink, my plumbing would rumble and make all sorts of crazy sounds.
April 29, 2013
Rated 2 out of 5 by BobD Bad Experience
2 very bad experiences:
1- Fire Alarm went off around 12:30 AM & was set off by drunk guest.
2- My office sent a package to my attention & front desk could not find in log book. They found it after I asked for them to look in the back. I missed a deadline without the package, as it had been there for 2 days.
October 10, 2012
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014
Rated 2 out of 5 by Dfletch Our stay
When we first arrived to our room there was feces in our toilet that looked to be there for a few days. Needless to say we did switch rooms. Very disapointed that this hotel hasn't been updated since my last visit over five years ago. We did enjoy the friendly staff and enjoyed Starbucks being in the lobby.
September 4, 2013
Rated 2 out of 5 by gmen Won't stay there again.
I have stayed at the Westin Downtown Denver twice in the past 3 weeks and will not be back. It's very cold in denver this time of year and I hope to stay in a warm hotel room. Both visits I had trouble with the heat in the room. Also, the shower head is terrible. I don't like the over head cascading faucet.
January 18, 2013
Rated 5 out of 5 by TravellingPen1 Living at the Westin
Recently had a chance to stay at Westin-Denver for a weeklong convention. It was great. The only downside was the lack of choices within the hotel for eating. the Palms is outrageously expensive leaving only Starbucks (closes at 4) and room service. Plan to go out of the hotel a lot for eating if you stay.
July 29, 2013
Rated 3 out of 5 by cowxie Downtown Denver
-great location next to the Walking Mall, and a few blocks from the Convention Center
-very helpful staff
-wonderful apperance and upkeep
-ensure that you don't stay in a room that backs on to the elevator shaft as they are noisy
-I felt that the extra charges for net access were petty (nickel/dime 'ish)
February 28, 2013
Rated 2 out of 5 by bizconsultant Noisy
Last week was better but the week prior was a disaster. I was working primarily from the hotel and the constant jack hammering for two days was not good. I would have booked another hotel if i knew this was the case. The last week was better but the construction should be noted to guest prior to arrival
January 10, 2013
Rated 3 out of 5 by PaulB1 I promised to myself I would never come to this hotel again last time
No platinum recognition
No platinum upgrade
Mountain view title to room stretching truth
NOBODY answers GUEST SERViCE line
Don't use Bell men 20 minutes delay no one answers any line when you want to know what's going on
This is my first 1.5hours experience
Never coming here again
September 29, 2013
Rated 4 out of 5 by 3vettegirl The Hotel is in a great location.
The hotel is great in that it is right on 16th street where all the action is.
The housekeeping forgot to clean the room twice, once it was caught in time for housekeeping to come, the other it was after 11:00PM.
The concierge is a bit of a smart aleck and for that reason was not easy to work with.
August 7, 2013
Rated 4 out of 5 by ResortVenues Great Location and amenities
As a corporate travel agent I stay at many Starwood properties. This is one of my favorite hotels in downtown Denver. Central location on 16th St. Mall and comfortable accommodations. Please note the whirlpool is currently unavailable but should be re-opened during a larger renovation in Winter 2012.
September 25, 2012
Rated 5 out of 5 by heidi24 Perfect Anniversary Night
Loved our romantic stay for our anniversary. We had everything we needed, and found the front desk friendly and helpful. We used cash & points. We loved the 4th floor pool & view. We did not choose to dine in the hotel, but instead explored the 16th Street Mall. Thanks, SPG, for another great stay!!
September 12, 2012
Rated 4 out of 5 by nutmegmama Location Can't Be Beat
My husband and I are loyal to the Starwood properties and are big fans of the Westin hotels. We chose this location because of it's close proximity to Coors Field and we were within walking distance to many shops and restaurants. We would definitely stay here again if we were in town for a game.
September 19, 2013
Rated 3 out of 5 by VS06 Great location, rooms a bit dated
Overall the Westin was nice. The bathrooms were a little barren and did not exude any sort of Heavenly Bath qualities. The caulking around the tub was dry and cracked and the ventilation in the bathroom was very old and dirty. The location is great and room service was very good and prompt.
July 6, 2012
Rated 3 out of 5 by SIGCSEattendee too pricy charges for wireless connection
I found the hotel extremely prohibitive with no added or even expected benefits. Wireless connection is now a free commodity is almost all hotels. I found it outrageous that I had to pay for it. The fitness room was underwhelming. Room service very expensive with no obvious justification.
March 10, 2013