Rated 2 out of 5 by Dfletch Our stay
When we first arrived to our room there was feces in our toilet that looked to be there for a few days. Needless to say we did switch rooms. Very disapointed that this hotel hasn't been updated since my last visit over five years ago. We did enjoy the friendly staff and enjoyed Starbucks being in the lobby.
September 4, 2013
Rated 3 out of 5 by Marsupial128 Disappointing return stay
Sad to say our anniversary stay was disappointing. The room seemed cleaned quickly and those little Westin touches were overlooked? Pillows not very heavenly, lumpy and no others were ever delivered. The bath towels were disheveled, not placed in the normal orderly fashion. Missing glassware (toasting in Starbucks cups). The tub spout was loose, so the heavenly shower was not in full force. Didn't seem like the shower was clean, or maybe in need of a remodel to the bath? Just bummed, have stayed here several times and been so pleased, think some rooms need updating, hard to see paying that 4 star price at this time for this hotel.
September 3, 2013
Rated 5 out of 5 by tkd10 great place
Very nice facility,,, go stay there...
September 3, 2013
Rated 2 out of 5 by MTST First stay that we weren't impressed
We have stayed at the Westin a number of times, and this is the first time that we didn't love our stay. There was a room mix up (we were supposed to have adjoining rooms and that didn't happen), my husband's feet hung off the tiny bed by more than a foot, the room service food was not very good and very overpriced. A year ago when we stayed for our anniversary your staff surprised us with Champagne and strawberries, this year it was one issue after the other. We were slightly disappointed.
September 3, 2013
Rated 4 out of 5 by Kathy826 Baseball Getaway in Denver
My husband and I came to watch our hometown sports team play the Rockies for two games. We checked in late but wanted to see the rest of the game on TV. The hotel does not carry the Root channel so we weren't able to watch it. Besides that disappointment, we would like to mention that the proximity of the Stadium to your hotel was perfect which enabled us to go to the two games without a problem. The people in Denver were very friendly and made us feel welcomed.
We would definitely like to complement the staff at the Registration desk (all shifts) and the Concierge were excellent. The concierge provided information and then some about our planned day trip to Col. Springs. He and the registration desk staff gave superb customer service. The view from our room was good and the furnishings in the room and bathroom (very nice) were very well done!
We ate breakfast at the in-hotel restaurant, Arizona. We were disappointed with the food we ordered off the menu: Oatmeal (too runny and not very tasty), the toast was squashed and the waitress didn't bring the butter and jelly til after the toast was cold. My husband ordered the Salmon Benedict but did not like the excessive salty salmon so he didn't eat it. We went to another restaurant the next morning for breakfast. We were disappointed with the restaurant serving poor quality food in a HIGHLY rated and expensive hotel.
We would return to a Westin hotel in the future but hope that these constructive comments will be used to improve the experience for future customers.
August 30, 2013
Rated 5 out of 5 by christopherh Great stay
Sarah and staff did a great job. I felt very well taken care of. This was one of my best stays. Thanks guys.
August 30, 2013
Rated 2 out of 5 by Hangman13 Dirty Room
In my closet on the shelf, there was a lot of dust and black stuff that looked like bugs. The hotel is very tired and needs updating. I didn't see a lot of staff and was never asked how things were
August 29, 2013
Rated 5 out of 5 by tjspence Very Accomodating Staff!
This past weekend was my cousin's wedding in Colorado Springs. When I found out the Bachelor party was going to be in Denver, I knew the Westin would be a good choice. Even before I arrived, the PBX operator I spoke with was very helpful in adding on a 3rd room when the website would not allow me to book it. Upon arrival, check-in was great and as is usually the case with these kind of events, last minute changes were necessary. Caitlin at the front desk assisted me in booking another room and even kept the same rate, no questions asked. Nicole (overnight) was very helpful when members of the Bachelor party asked for a late check out for obvious reasons. We ended up not needing it, but it was nice to know it was there. As the lone member of the party who works in the industry, my cousin entrusted me to handle the hotel rooms for the party and all members of the group had nothing but great things to say about the hotel and staff. Although I got the credit for the success, it was really due to your accomodating staff! I will be recommending this hotel to all my friends and colleagues at my hotel! Thanks again!
August 21, 2013
Rated 5 out of 5 by DLH1 tough exit
Our experience was excellent until we tried to exit the parking garage. The concierge told us to "just use room key to exit". The room key packet asked us to leave key in room. Following the concierge's advice we slid the key and nothing would happen. We rang the help bell and had a very difficult conversation since the exit area is under a huge exhaust fan making it almost impossible to hear. After the 2nd try he confirmed our stay and allowed us to exit. Uncool finish.
August 12, 2013
Rated 4 out of 5 by eastcoast39 Pleasant Stay in Downtown Denver
The staff were courteous and friendly, the bed was comfortable with a good selection of pillow types, the location is convenient to everything we needed. The main thing we didn't like was that the fridge was actually more of an in-room vending machine, instead of a place for us to put our own stuff. Another guest told us that we could request an empty fridge to be brought up, but she said she'd had to ask at least twice before it actually came, so for our brief stay we didn't go to that extra effort. A microwave in the room would have been nice too. Overall this would be a likely place for us to stay in Denver again in the future.
August 8, 2013
Rated 3 out of 5 by Swimmy Great location, but there's room for improvement
This hotel is close to a lot of interesting shops and restaurants. I was there for a conference, and the food they served for our events was excellent. I am a huge Westin fan and would give this place another try in the future, but it needs some work. First, the pleasant Westin smell that's normally in the lobby was absent when I visited. The air conditioning did not work properly in the meeting rooms and got very hot. The towels in the room were extremely worn, and needed to be replaced. The pool supposedly opened very early in the morning, but the morning that I wanted to swim, the doors to the outside deck were locked. There were no towels. I notified Guest Services, but 30 minutes later there were still no pool towels. I went to the front desk and was told that housekeeping does not arrive until 7 AM.
The workout room was OK, but there were no wet wipes to clean the equipment,and there were no headphones.
One of the elevators was broken during part of my stay.
Even with all of the other problems, however, the room was comfortable and the location was great. I'd go back.
August 7, 2013
Rated 4 out of 5 by 3vettegirl The Hotel is in a great location.
The hotel is great in that it is right on 16th street where all the action is.
The housekeeping forgot to clean the room twice, once it was caught in time for housekeeping to come, the other it was after 11:00PM.
The concierge is a bit of a smart aleck and for that reason was not easy to work with.
August 7, 2013
Rated 5 out of 5 by Jack5959 Expectations exceeded again!!
The Westin Denver Downtown exceeds my expectations every time and treats SPG Platinum members very well....why would you want to stay anywhere else??
August 7, 2013
Rated 5 out of 5 by Kate13 Denver Westin great hotel
This was the best experience I have ever had at a Westin Hotel -- wonderful staff, and great ameneties! Especially the work out room and the pool. Definitely a great place to stay in downtown Denver.
August 6, 2013
Rated 5 out of 5 by Jan46 Accountant
Great Location - very clean - friendly staff
August 5, 2013
Rated 2 out of 5 by Ng21 Not a fan of this Westin location
My coworker and I stayed here during out work trip to denver. We are both starwood members which is why we stayed there. We got rooms right next to one another and both rooms smelled horrible yet different smells. Mine smelled like 200 ciggaretts were smoked in there and to hide the smell they sprayed a horrible old mans cologne all over.
The valet guy was the rudest person ive ever met. whats the point of his job if he doesnt help us with our bags or even crack a smile as we arrive? I also noticed a wrong charge on my bill but when i called in to fix THEIR mistake they felt the need to give ME attitude. I love Westin hotels but the denver location really shocked me. Sadly, i will be making frequent trips to denver but i dont think i will stay here again!
August 2, 2013
Rated 3 out of 5 by BAPADJ SPG Recognition was not good
The hotel is in a good locations and in most part a very good choice. The issue came when I checked in to the hotel. I booked the rooms two months in advance and at the time was a gold member. I turned Platinum after the booking and the hotel did not update their system to recognize the status. The front desk even made me look up my account on my phone to prove my status. We had two rooms that needed to be adjoined with kids. They did not have joining rooms so we were on separate floors. The pool was also a disappointment. The pictures on the web-site make it look a lot bigger and nicer. No hot tube also.
July 30, 2013
Rated 4 out of 5 by rvtpaige Love the workout clothes optoin
A great place to stay. Staff very helpful and the $5 workout clothes/shoes was a life saver. thanks Westin!
July 29, 2013
Rated 3 out of 5 by NicknameSPG123 Time for remodel
I'm a huge fan of the Westin Brand and frequently stay with them on travels. This location, Downtown Denver, felt very old, tired, and needing of remodel.
July 29, 2013
Rated 5 out of 5 by TravellingPen1 Living at the Westin
Recently had a chance to stay at Westin-Denver for a weeklong convention. It was great. The only downside was the lack of choices within the hotel for eating. the Palms is outrageously expensive leaving only Starbucks (closes at 4) and room service. Plan to go out of the hotel a lot for eating if you stay.
July 29, 2013
Rated 5 out of 5 by Chuck97 Great place to meet
We had a 3 day meeting at the hotel and everything was great. In addition every thing I needed for my room and stay was there. The hotel is in walking distance of great places to eat and entertainment. Staff was very helpful.
July 24, 2013
Rated 5 out of 5 by Mary96 Excellent Location
The hotel is in an excellent location and in vicinity of restaurants.
July 24, 2013
Rated 3 out of 5 by Verified Reviewer Hardly Luxurious! You'll pay more to get less!
I am really disappointed to have used all my points at the hotel. After driving for 12 hours to have a nice weekend at one of your favorite cities, who really wants to be bombarded with all the extra fees at the hotel!! Parking has a fee, internet has a fee (WHO STILL CHARGES FOR INTERNET?? oh SPG hotels!), want to make a local call, well that'll cost ya too. There are two sized water bottles but only the little one is complimentary. When you opt out of getting the towels and bedding changed every day, they didn't tell you that they won't take your trash either, or replace your soap, or even think about replacing the one little complimentary water bottle.
We arrived later in the evening and asked for a crib for our baby and took an hour or more for it to arrive after he was already asleep. The "heavenly crib" is a rickety metal thing, so he just slept with us.
The carpet always had a moist feeling to it and it had a wrinkle in it to trip over going to the bathroom.
I think I'm done with SPG as many of their hotels are like this. I can get a similar room at a better price without all the hassle of FEES!
July 23, 2013
Rated 3 out of 5 by Lipoking Really????
Hotel is a little tired--carpets, wallpapers, elevators, etc. and could use some updating. However, what real needs updating is the staff. Upon checkout, I saw a charge for valet. I asked the young woman at the front desk to remove the charge as I did not have a car. She said she would, and it would be reflected in my final email copy. It wasn't! I called the billing department. The message asks you to leave specific details about your stay and then says you will be contacted within 48 hours. It is day 17 post my first message, and 2 days since my last (8th) message and still no response. I even called the hotel manager and left a message--he did not feel it necessary to follow-up either. What does it take to get a simple refund? Or do hotels think they can slip charges in and they will go unnoticed, or we'll just give up and let them keep our money? Gotta run--gonna leave, yet, another message.
July 17, 2013
Rated 3 out of 5 by chef2013 Could Have Been Better
A group of us came in for the weekend and we booked two rooms. We checked in a little after 3pm and our second room was not ready yet. They said that they would call when the room was ready. We went up to the pool to eat lunch and wait for the second room to be ready. The server who brought us our food was unfriendly and rude compared to the person who took our order. The food that we got was just okay. For the salad I was expecting more than just a half a cup of lettuce seeing that it was $8.50. Over an hour and half later we were still waiting to hear about the second room. Since we had dinner reservations, I went down to registration and asked about the room. They said it was ready, but they never called to notify us. I had also called two days before asking if we could have adjoining rooms and the person I spoke to said that was no problem. When we arrived at the hotel, it wasn't adjoining and they said that they couldn't do an adjoining room. Since we requested two double beds in each room. I completely understand if the hotel is not set up to be compatible to adjoin two double bedrooms. However, I just wish I was not told it could happen and then get to the hotel and have it not be so. The lady was nice and gave us a free movie to use.
July 16, 2013
Rated 1 out of 5 by IronCity04 What's the point of being platinum
I opted to utilize the Westin Denver for blocking several rooms for a bachelor party weekend - all guests flying in from all over the country for this occasion. Great location of the Hotel and staff executed the blocking and pre-arrival flawlessly.
Upon arrival, however, I wasn't offered a complimentary upgrade (I am a 75 night stay SPG Platinum) despite the availability of suites and superior rooms. Upon inquiry, the check-in attendant offered that I was pre-booked as a reason (I don't even know what this means. But I checked online to see if such rooms were available after settling in and they were. In fact, others in our party using the block were upgraded).
I don't understand what the point of being platinum is if there are so many barriers to a complimentary upgrade. Normally at Starwood properties, I am at least informed that no upgrades are available upon checking in without even asking. In this case, I had to ask and despite several options, was still not upgraded.
I also requested upon check-in (my room and another were under my name) for one room to utilize the green option and the other not to, but both rooms ended up getting bypassed by housekeeping.
There were also issues with the room (air conditioning was loud and sounded like a squeaky wheel - I asked for maintenance to fix it. I suspect they tried while I was out of the room because after the request there was no cool air at all, and only less squeaking). The safe also didn't function, but this required only a battery replacement which was serviced quite quickly.
The hotel seemed to be a location which could have been a great experience, but the unsatisfactory check-in process served to put my whole trip in jeopardy, as I was finding many things wrong with the room I was placed in.
July 16, 2013
Rated 5 out of 5 by RealtorJen Great overnight stay
I stayed at the Westin Denver after a Friday night girls' night out. The room was so comfy with the best linens! The square "rain" type shower head was a nice surprise, too, as was the Starbucks coffee for the morning. My only complaint would be the 8:15am knock on the door from housekeeping... Perhaps they want to take advantage of getting it done while people are out for breakfast, but on a Saturday morning? That was the only disappointment. Would stay here again!
July 14, 2013
Rated 3 out of 5 by Damien1 Westin Denver - Little Things
Like most of my visits to a Westin, overall, this is a nice hotel. However, I was deeply disappointed by one item. I forgot my toothbrush. Most hotels keep extras around, as this has to be the most frequently forgotten item. The Westin was out of toothbrushes. They referred me to a vending machine near the front desk, which was also out of toothbrushes. Someone at the front desk told me my best best was a 10 minute walk to a Walgreens. My expectation is that if I am staying at a nice hotel, they will have a toothbrush if I forget one - and if they run out, that they would prefer to send one of their staff members to pick up one, rather than send guests on a 30 minute trip to the nearest drug store. Definitely a disappointment.
July 13, 2013
Rated 1 out of 5 by Beau62 NEVER STAY AT THIS LOCATION
We have been a loyal patron to Starwood for over 15 years. We are Platinum members. We stay at Starwood properties because the experience at Starwood properties made the vacation even if the other parts of the trip were bad. But not at this location. A few of the examples are:
- a concierge was never on duty to help us as a matter of fact we asked the front desk and they offered to give us the phone number so we could call
- I asked on 3 occasions to upgrade initially for points but then pay due to the slamming doors on our floor. We were told none were available yet I could book a suite online for the stay.
- No one ever apologized or asked what they could do for us
- the worse part of the trip happened on our last 3 days when the hotel gave a wedding party control of our floor (Starwood Preffered Guest floor). They slammed doors randomly between midnight and 4 AM. When I complained to the front desk - no apology, no empathy. Actually the manger on duty "grilled" me for not calling the night manager. And then as I walked away the front desk staff laughed at my reactions. I went back and confronted the desk Manager again. She just mumbled some words BUT AGAIN NO APOLOGY.
July 13, 2013
Rated 4 out of 5 by boatbride Green Program Needs Modifications
You can opt not to have housekeeping change your sheets and towels to save on wash, energy etc. What they don't tell you is that housekeeping doesn't even come into the room. So coffee is not refilled, soap is not replaced, water bottles are not replaced. When asked, I received the coffee but had to pay for the water, which would have been free if I'd opted for housekeeping. I am happy to conserve resources but would like to keep the other amenities. Of course, the Clif bar I took from the pressure sensitive snack tray was replaced the same day.
July 13, 2013