Rated 4 out of 5 by Gummibaron Lovely large hotel, excellent location
The hotel was in a great location for accessing downtown Denver. The rooms were large and cozy. Facilities were clean and well kept. The people at the desk were courteous and helpful.
The Palm restaurant was excellent food wise but service was slow and finding a table was tricky.
The one drawback was the shared parking garage. When we arrived @6PM it was very full and we had to park far from the elevators to the hotel. Finding the elevators while dealing with luggage was tricky as they weren't marked well until you were upon them! The hotel has you use your room key to slide and open the gate upon leaving....we had to leave at 3 AM...the garage was pretty empty since it is shared by a business and no one was at work but the card didn't work. Finally I got a response on the call button and was able to get out. I feel that it would be most helpful to have designated parking areas reserved near the elevator for hotel guests...obviously, others used the garage.
August 29, 2012
Rated 5 out of 5 by Beadnik No gift shop
Love the hotel But they have no "gift shop". The only place to purchase bottled water was the Starbuck's on the lower lobby. And they closed about 5PM each day. Yes, I got water in the room, but I like to have 3 or 4 bottles of it sitting around. I didn't like the fact that Starbuck's closed as early as it did.
April 7, 2014
Rated 5 out of 5 by LA29 Exceptional Hotel
Great location with eating, shopping, and entertainment all within walking distance. Staff was professional, courteous, and friendly. Accomodations are outstanding for both professional and personal travel to the Denver area. Rooms were clean and comfortable. I will recommend to peers, friends, and family traveling to Denver.
June 8, 2013
Rated 4 out of 5 by WillFife Disappointment with booking
I was disappointed by the booking services. As a member, I tried to book directly but no rooms were available.
I went through a third party and there were rooms available for the three nights I needed.
As a result, I did not get any points credited.
Program is disappointing.
How can anyone ever earn the points!!!!
October 9, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013
Rated 4 out of 5 by dvinci Only issue I had was the loud plumbing
I enjoyed my room and the staff was incredibly nice (charged my phone, filled my water bottles - really could not have been more friendly). The only issue I had was that the plumbing was crazy loud. When the people above me showered or used the sink, my plumbing would rumble and make all sorts of crazy sounds.
April 29, 2013
Rated 2 out of 5 by BobD Bad Experience
2 very bad experiences:
1- Fire Alarm went off around 12:30 AM & was set off by drunk guest.
2- My office sent a package to my attention & front desk could not find in log book. They found it after I asked for them to look in the back. I missed a deadline without the package, as it had been there for 2 days.
October 10, 2012
Rated 4 out of 5 by Carol8266 Vist
Gym needs updating. Good location
July 14, 2014
Rated 2 out of 5 by Dfletch Our stay
When we first arrived to our room there was feces in our toilet that looked to be there for a few days. Needless to say we did switch rooms. Very disapointed that this hotel hasn't been updated since my last visit over five years ago. We did enjoy the friendly staff and enjoyed Starbucks being in the lobby.
September 4, 2013
Rated 2 out of 5 by gmen Won't stay there again.
I have stayed at the Westin Downtown Denver twice in the past 3 weeks and will not be back. It's very cold in denver this time of year and I hope to stay in a warm hotel room. Both visits I had trouble with the heat in the room. Also, the shower head is terrible. I don't like the over head cascading faucet.
January 18, 2013
Rated 5 out of 5 by TravellingPen1 Living at the Westin
Recently had a chance to stay at Westin-Denver for a weeklong convention. It was great. The only downside was the lack of choices within the hotel for eating. the Palms is outrageously expensive leaving only Starbucks (closes at 4) and room service. Plan to go out of the hotel a lot for eating if you stay.
July 29, 2013
Rated 3 out of 5 by cowxie Downtown Denver
-great location next to the Walking Mall, and a few blocks from the Convention Center
-very helpful staff
-wonderful apperance and upkeep
-ensure that you don't stay in a room that backs on to the elevator shaft as they are noisy
-I felt that the extra charges for net access were petty (nickel/dime 'ish)
February 28, 2013
Rated 2 out of 5 by bizconsultant Noisy
Last week was better but the week prior was a disaster. I was working primarily from the hotel and the constant jack hammering for two days was not good. I would have booked another hotel if i knew this was the case. The last week was better but the construction should be noted to guest prior to arrival
January 10, 2013
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014
Rated 5 out of 5 by dave3814 Great Views
This hotel has great service and great views of mountains and city
July 8, 2014
Rated 3 out of 5 by PaulB1 I promised to myself I would never come to this hotel again last time
No platinum recognition
No platinum upgrade
Mountain view title to room stretching truth
NOBODY answers GUEST SERViCE line
Don't use Bell men 20 minutes delay no one answers any line when you want to know what's going on
This is my first 1.5hours experience
Never coming here again
September 29, 2013
Rated 4 out of 5 by 3vettegirl The Hotel is in a great location.
The hotel is great in that it is right on 16th street where all the action is.
The housekeeping forgot to clean the room twice, once it was caught in time for housekeeping to come, the other it was after 11:00PM.
The concierge is a bit of a smart aleck and for that reason was not easy to work with.
August 7, 2013
Rated 4 out of 5 by ResortVenues Great Location and amenities
As a corporate travel agent I stay at many Starwood properties. This is one of my favorite hotels in downtown Denver. Central location on 16th St. Mall and comfortable accommodations. Please note the whirlpool is currently unavailable but should be re-opened during a larger renovation in Winter 2012.
September 25, 2012
Rated 5 out of 5 by heidi24 Perfect Anniversary Night
Loved our romantic stay for our anniversary. We had everything we needed, and found the front desk friendly and helpful. We used cash & points. We loved the 4th floor pool & view. We did not choose to dine in the hotel, but instead explored the 16th Street Mall. Thanks, SPG, for another great stay!!
September 12, 2012
Rated 4 out of 5 by nutmegmama Location Can't Be Beat
My husband and I are loyal to the Starwood properties and are big fans of the Westin hotels. We chose this location because of it's close proximity to Coors Field and we were within walking distance to many shops and restaurants. We would definitely stay here again if we were in town for a game.
September 19, 2013
Rated 3 out of 5 by heliopilot Westin Denver
We had several problems at this hotel none of which were major but more than I would normally expect. We agreed to do Green believing that it meant we would not have our towels or sheets replaced during our stay and not realizing that it also meant that our room would not be serviced. We changed this primarily because there were no twoel bars on which to hang a towel once used so we wsanted clean towels and then found out about the no service. After our second night the service for the room did not come until after 4 PM which was just after we returned to the room. The housekeeper servicing the room said that she could not service the room with us there so we were forced to leave the room if we wanted to have the room serviced.
The volume control on the TV always returned to a fairly high level when first being turned on instead of to the level whre it was when turned off causing one person to wake up the other when turning the TV on during the night.
It was very hard to find out about hotel services because they could only be pulled up on the TV and the directions did not work as written.
The pool area was great except that the tiles were very hot if trying to walk barefoot to get into the pool.
Most of the staff was helpful and friendly. The Banquet Captain,Rey, is a great asset to the hotel. He helped us numerous times throughout our stay in several different roles and he always remembered our names and addresses us by them.
July 23, 2014
Rated 3 out of 5 by VS06 Great location, rooms a bit dated
Overall the Westin was nice. The bathrooms were a little barren and did not exude any sort of Heavenly Bath qualities. The caulking around the tub was dry and cracked and the ventilation in the bathroom was very old and dirty. The location is great and room service was very good and prompt.
July 6, 2012
Rated 3 out of 5 by SIGCSEattendee too pricy charges for wireless connection
I found the hotel extremely prohibitive with no added or even expected benefits. Wireless connection is now a free commodity is almost all hotels. I found it outrageous that I had to pay for it. The fitness room was underwhelming. Room service very expensive with no obvious justification.
March 10, 2013
Rated 5 out of 5 by CopperQueen Luxury in the heart of LODO
Beautiful and luxurious in the heart of LODO, within walking distance to hundreds of great shops, bars, and restaurants. Room was comfy and quiet. V's Lounge has great atmosphere, reasonable drink prices, and wonderful bartenders. The only downside is no complimentary wifi in guest rooms.
February 22, 2013
Rated 3 out of 5 by dougie20 Nice, but
Would be nice if everytime someone shut thier door the whole floor would not shake. A little explanation for the jackhammering would have been nice. Last during winter months do not get a room on the west side unless you like to listen to the music from the ice rink until 11pm each night.
December 31, 2012
Rated 2 out of 5 by Jlem Group Stay
We had 20 people stay and rooms definitely differ in quality. I was placed in a room with no shampoo, used conditioner, and $5 alarm clock. Others in group had Ipod docking stations, etc. Escalated to Management with no real sense of concern or resolution.
Ask for a room on 12th floor.
March 28, 2013
Rated 5 out of 5 by 174151 Excellent as always
Great Westin as expected, well located with nice upgraded rooms. Staff treats you as someone special. The only drawback was that my wife and I were looking forward to the pool which ended up being closed due to construction, would have been nice if that was mentioned during check in.
March 2, 2013
Rated 4 out of 5 by Keithbm03 Denver Westin
This is a good Westin property with a good location. There is an outdoor pool that can be entered from inside the hotel.
June 24, 2014
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014