Rated 5 out of 5 by TravelerMN frequent business travel
the staff is extremely helpful, knowledgable, know my coffee preference, my room preference, Has excellent Wi-Fi, which is critical for business communications, The shuttle service is very good. Only suggestion is add more vegetarian dinner items to the menu.
March 28, 2014
Rated 4 out of 5 by Hadly Good Stay!
very near to the airport and we have shuttles from airport to the hotel frequently. they also run shuttles from hotel to my office, so i choose westin. Also, room experience is Quite. I dont have to listen to what's happening next door like other hotels
March 28, 2014
Rated 5 out of 5 by Miket007 Great bar experience
After traveling all day and finally arriving at the Westin Atlanta Airport around 9p I decided to grab a drink and some food at the bar in the lobby. Lacy was the bartender and she was fantastic! Great smile, outgoing personality, and extremely friendly. There were only a few guest in the bar at this time but I know they felt the same way about her level of service. I ordered the Ahi Tuna off the restaurant menu and it was delicious! Great portion as well as a nice presentation. Thank you Lacy for creating a memorable experience for me.
January 8, 2013
Rated 5 out of 5 by deerisle Great ATL airport property
I had a brief one-night stay on Dec. 26th while in route through the ATL airport. I had a wonderful stay. Cota was very helpful at the front desk. I chose the breakfast for the welcome amenity, and it was very nice. I received a platinum upgrade to a jr. suite, and it was more than adequate. Very friendly staff.
The only hitch was that the shuttle bus from the airport to the hotel was late, but that seemed to be a slip-up and an isolated case. In the morning they had two buses running to make sure everyone caught their morning flights.
I will definitely be back and will consider holding a small meeting here if I need to arrange a meeting with colleagues near that ATL airport.
The idea of being able to check bags at the hotel was attractive, but I didn't take advantage of that.
January 19, 2014
Rated 5 out of 5 by Dankbuko Very clean, great service
Clean, comfortable, quiet
April 5, 2014
Rated 4 out of 5 by buzymom53 Excellent staff
Staff was excellent and the room was clean and fresh.
April 3, 2014
Rated 1 out of 5 by Douglas the less then 10 hour stay
we arrived in the hotel because of a plus one day international flight. My wife and I arrived at 10pm. We were in the bar ordering food by 10:30pm. The drink orders were took and never brought to us. We had to walk up to the bar to get them ourselves from the bartender. We ordered food burger came out raw. In the room we were in a corner the walls were very thin and the room next to us stayed up all night. 3 calls to front desk and nothing was done. We left the hotel at 6am back to the airport. Westin is normally good not his one.
March 25, 2013
Rated 5 out of 5 by Shefpat Overnight Stay
Upgrades being done, rooms comfortable, bathroom newly upgraded, wish it had walkin shower, only issue they didn't tell me there was no club room had to ask for free breakfast after going to my room
March 29, 2014
Rated 5 out of 5 by Patsy63 Frequent travelor
An excellent hotel for business or leisure needs. Immediate access to the airport and the city. The staff is very accommodating. The hotel is extremely well appointed and maintained. it is also quiet for getting needed rest.
March 25, 2014
Rated 5 out of 5 by KMan Day stay for an interview
I know that you must get rave reviews all the time because my stay was exceptional. I think what really made it exceptional was your people. Especially the front desk clerk Amy who's passion is nails. She really went out of her way to help me get in a room and the result was that I was mentally and physically prepared for my interview. The interview went great. I also injoyed the breakfast bar and it was good. One reccomendation is that you work your B-Bar in to a brunch bar then a Lunch bar instead of cutting off at 11am.
January 26, 2013
Rated 1 out of 5 by RJ1964 SPG Platinum Member
Stayed twice in September, I won't be back to this property. 1) Stingy with SPG upgrades 2) Ration water, 2 bottles of water/day, most other properties will give you more on request 3) Fridge in room made racket, hard to sleep 4) Had an early morning flight. No junior suite upgrade on arrival and was told none available, woken at 1am due to party in adjacent room, doors banging, suite offered at 1am when I complained, really, I thought none were available? 5) Unresponsive management, complained to GM, didn't hear back.
October 3, 2013
Rated 5 out of 5 by CMJS Travel delays and the Westin Atlanta to the rescue!
I travel weekly as part of my job. Seen one hotel seen 'em all kind of attitude so to speak - until my flight cancellation created an overnight adventure to the Westin ATL Airport.
The staff - at all levels - were exceptional! After a frustrating day of travel to get home for the holidays I was welcomed by a very professional and extremely efficient staff.
The room was perfectly appointed and spotlessly clean.
Room service was quick, professional, kind, and the food tasty - what more can a tired traveler ask for ...?
December 22, 2012
Rated 4 out of 5 by Qwerty999 Nice hotel, but you'll need to bring your own soap
I have stayed here a few times and do like the hotel. A few comments: I don't think that the spa has ever been hot. It's always been lukewarm or cool, so I have never used it. And this last visit there was only 1 soap to use for the vanity and the tub/shower. This had me climbing out of the shower to get the soap. I thought it was a mistake but a colleague who was there the same night remarked about the single soap as well. Really, Westin? You're going to get cheap on the soap? That was both annoying and disappointing.
June 17, 2012
Rated 2 out of 5 by traveler98 Mediocre at best
I was very disappointed in the price and quality of the dining options. I had no car during my stay and had to rely on the dining options at the hotel. Everything was greatly overpriced and the food and service was average at best. I had to return my meal once because it was not made correctly. It was so bad the second time I would have returned it again if I thought there was any chance of it being any better. Prior to my stay, I can only remember sending one meal back in my life and that was for undercooked chicken.
March 25, 2013
Rated 5 out of 5 by SpokenP Loved Everything
This was my first time staying at this hotel for New Years Eve and I had a ball. We attended a party held in the hotel and the meeting rooms were nice and spacious and the ambiance was amazing. The staff was friendly, room service was amazing, and the rooms were very neat and clean. The staff answered all of my questions, no matter how silly and they went above and beyond to make sure my room was close to my best friends room which was excellent. I will definitely use this hotel in the future.
January 3, 2014
Rated 4 out of 5 by Annette83 Better than expected
I read several reviews prior to arriving. Stayed only one night but was thoroughly impressed with the service, the room, the amenities, and the value. Only qualms are the self-parking fees and ongoing construction.
March 23, 2014
Rated 5 out of 5 by Vjan41 Amazing hotel with comfort,cleanliness,and amazing staff
This hotel is amazing in all described! Attentive from the first minute of walking in! Everything was very clean and orderly! Staff was so attentive to every need! The best was sleeping a little late ( 6:00 a.m) :)) to catch a 7:30 flight. The shuttle was exactly on time! Having Starhucks coffee in the room really helps! If you want a great convenient hotel in Atlanta this is it! No wonder I saw a bunch of pilots on the shuttle bus in the morning! The General Manager of this hotel deserves kudos for a great staff!
October 3, 2012
Rated 5 out of 5 by stxkate Very nice stay
I spent 2nights at this hotel on my way to and from the Caribbean. Both stays were excellent. Food was good. I love the baggage check in service.
March 26, 2014
Rated 2 out of 5 by sweed400 Loud
Staff was very nice but we ended up having to leave the hotel after only being there for a couple of hours. The people staying next door were very loud and the hotel was unable to put us in another room. In addition, the hotel lost 3 of our bags (2 car seats and a stroller) and sent the items back to the airport? We are still waiting to get a refund for our visit but no one has called or contacted us. This might be the last time I stay at an Starwood property.
February 1, 2014
Rated 2 out of 5 by Stephanie771 Expensive hotel with cheap actions
Very disappointed in this hotel pictures online do not match what it really looks like in person. Had to ask for anything you need as simple as a toothbrush and toothpaste after you look for staff for about a hour. For what this hotel cost you would think you could at least get a continal breakfast but the price of a bowl of cereal was ridiculous. Was also given the wrong room ask for king and got 2 double twin beds cause that's what they look like definitely not queen or full size. Just a horrible experience.
April 9, 2013
Rated 3 out of 5 by CaptainJose82 Comfy room.pricey restaurant, unwanted wake up call!
Nice room.well appointed. For some reason i received a wakeup call at 3:25 a.m. This pretty much ruined my nights sleep as I was unable to answer the phone right away. I had the shades pulled because of the lobby ceiling lights right outside my room. Fourth floor,room 406. The phone wake up then left a message which illuminated flashing red lights on both phones. The problem was that I did not set up any wake up calls.
The restaurant I felt was below average with above average prices for the quality of food.
December 22, 2012
Rated 3 out of 5 by Blieux Noisy stay
There was a loud vibration in the room all night. When I woke up and looked outside, I realized a giant cooling tower was on the ground below. I was on the 8th floor and it felt like I was on a jet taxiway all night. I had asked for a quiet room - no such luck. The cooling tower faces almost 1/3 of the rooms in the hotel, so poor odds. When I got on the shuttle, the driver said "Delta G.O." I got on. How would a first time guest know that G.O. didn't mean airport? Glad I was not in a rush - don't speak code.
August 13, 2012
Rated 4 out of 5 by Jawss Fitness Center
Great Hotel. I stay with you often through-out the US, Canada and Mexico. I would really like to see you add to your fitness center, the following equipment. It should be a free weight system similar to the Tuffstuff Fitness Company. The two things you are missing at most of your hotels are, 1. Smith-Half Cage Ensemble W/200lbs of weight stack. RSM-625 WS and RBM-375 Mult-Purpose Bench.
I think these additions to your fitness center will enhance you Hotel and help us upper end weight trainers on the road.
November 3, 2012
Rated 2 out of 5 by TravelTim747 Freezing in the Heated Pool
The Westin Atlanta Airport promoted their heated indoor pool. We chose the hotel to allow our six year old work off some energy before traveling. Unfortunately, the hotel did not disclose the fact that although the pool was heated, the indoor room that contained the pool was not heated. My thermometer read a cool 41 degrees. We could actually see our breath inside. We were disappointed in the Westin brand. It seems Atlanta is a low-point for the Westin name, although other SPG hotels are great in Atlanta.
December 31, 2012
Rated 1 out of 5 by atlantageda below standard
My husband and i just spent a week here while visiting relatives for the holidays. It's right next to a busy freeway so its noisy. the room was okay but the bathroom was extremely small. Only one person could be in it at a time. Our room was not cleaned or serviced on the last day of our trip. We had to call for clean towels. They also only gave us shampo and lotion every couple of days. We booked this hotel through expedia and wanted to cancel and were told by the hotel that our stay was non refundable.
December 29, 2012
Rated 4 out of 5 by Hydster Okay
The room was overall very comfortable. Outside hall and next room noise was terrible. Children running and screaming in the hallway woke me from a sound sleep at 11:30! in the evening. I had an early call for the airport so was very annoyed.
March 17, 2014
Rated 3 out of 5 by CSMOWENS GYM and Room Temperature control issues
During my stay at the Westin, I found the room temperature control to be difficult. The room was very stuffy and if I tried the temperatur control up and down, it was either way to cold or to hot and humid.
The same issue was experienced in the gym along with very poor equipment maintenance. There were only two of five working treadmills and the ellipticals had issues with the audio jacks and the television displays. static and poor sound quality. Seemed to be an issue with the audio jack connection.
February 12, 2013
Rated 5 out of 5 by SweetieB Engaging Excellence....in every way
An unexpected stop in Atlanta created the opportunity on a very important book tour. The staff from moment one were careful to hear the needs, accomodate requests, and facilitate immediacy. Each service level was simply tuned in, affirming of next steps, and superlative in their execution. Moreover, this is a happy place, employees are treated well and they choose to go past the expectation for service. The facility is beautifully maintained and convenient to the airport and other parts of the area.
May 3, 2013
Rated 5 out of 5 by WillieP Snafu fixed
Had a billing problem and Sara and Peter were able to fix it with minimal effort from me. I do appreciate them doing what was right.
March 21, 2014
Rated 4 out of 5 by Boomer1958 Overall experience good, food good but dinner service very slow
I was there for a conference and the banquet room and breakout rooms were adequate and served our purpose well. The food served for our provided meals was average. Housekeeping for me was the shining star for this hotel. Dinner the 1st night was very good but the delivery time for our meals fell very short of acceptable(20 -30 minutes) Also the rooms in the vicinity of the atrium are not the rooms to stay in as the bar is right there and the noise level can get high, at least to the 3rd foor.
October 12, 2013