Rated 5 out of 5 by jod777 Fantastic location along Kaanapali!
Sure doesn't take long to get on Hawaiian time here! Rooms were very clean. Buffet breakfast is outstanding, but not the room service menu. The 2 times we got room service the quality of the food was poor. It was like the items were prepared hours in advance, not fresh. The kids LOVED the pool when we were there, choke with waterfalls, caves, watersports. The parrots and flamingos were a real treat for them. The waterslide is FAST and thrilling. The Heavenly Spa lived up to the name, I had repeat visits it was so wonderful. One disappointing feature of the hotel was the lack of hot tubs in the pool area. The only one is in the adult pool area, and it is TINY. This family enjoys hot tubs after the sun goes down! I spotted 3-4 places where they could add one (or two) on the family side of the pool. This was a real bummer for us. The beach fronting the hotel is great for swimming. Luau on site was enjoyable. Concierge and activity/tours desks were extremely helpful and booked activities we were interested in. A real proactive approach, which I appreciated. I think this property could use improvement with SPG recognition/awareness. My profile says higher floor, and the first room we were given was on the 2nd floor, next to the elevator, and DIRTY. We would still come back here, we LOVED our stay and had a relaxing and great vacation!
April 17, 2014
Rated 2 out of 5 by Nimul This hotel isn't all that great.
We decided to stay at this hotel for my 30th birthday. We had a Golf course and mountain view, which was ok. But then our TV broke and they changed our room. It all went down hill from there, the room they switched us to smelled like a sewer it was awfully loud and when I called to complain, they said they would switch our room again at 9:30pm! Considering we had 2 sleeping toddlers there was no way we were moving everything again! They didn't much to accommodate us either. I'm disappointed and probably will never return there or recommend it.
February 4, 2013
Rated 5 out of 5 by wynnesf11 My wife and I rated this hotel a "10"
My wife and I just returned from our Honeymoon. We rated all of the hotels we stayed at, the cruise we were on and all of the areas we visited. This hotel was the only thing close to a "10".
The resort was unbelievable! There were pools, waterfalls, wildlife, trees and lights everywhere! It was literally right on the beach too. The view from the beach, and our room was amazing as well. You can see the islands of Lanai and Molokai perfectly.
We also visited during the Whale season when all of the Humpback Whales travel to Hawaii. We sat on the lawn chairs at the resort and watched the whales in perfect naked eye view breaching and playing for hours. It was so incredible! The area is part of a whale sanctuary so they play all day long and it was so cool to watch.
This hotel was absolutely the cherry on top for our final few days of our Honeymoon.
March 15, 2014
Rated 3 out of 5 by wytraveler Too many charges and internet issues
The location is nice and the rooms were in good condition and clean so I would consider staying again. I did not like that even though you pay a $30 per day resort charge, this does not cover the cost of beach chairs. You have to pay an extra $10 for beach chairs (standard chairs - not special chairs you would expect to pay for) and that price actually went up in the middle of our stay because it was spring break. Also, they were having internet issues the whole time we were there and being business owners we needed to be connected while away. We were without internet intermittently (most of the day) for four days. We would be connected with the help desk, sit on hold for up to 20 minutes to get reconnected for spotty internet. We would get asked about our stay from the front desk or other employees and we would bring up the internet issue and all we would get as a response was "oh, that's too bad." So, while the location next to Whalers village is nice I think the $30 resort charge is steep considering it doesn't cover your resort charges.
April 7, 2014
Rated 2 out of 5 by December2012 Needs updating
The pool was the best feature of the hotel.
The rooms need updating and cleaning (dead bugs on the ceiling, patio furniture was covered in dirt). The cleaning service did not do a good job at all. Mounds of dust left on nightstand around phone, patio was never cleaned, and the sheets had stains on them.
The concierge service messed up an appointment (booked it on the wrong day).
Nice access to the beach and a sunset cruise leaves directly out back (whale watching).
The fitness center has an outdoor area which was nice to workout outside.
January 2, 2013
Rated 2 out of 5 by Law82 April Vacation
This was our first time in Hawaii and felt the service to this hotel was mediocre. When we arrived to our room and started to unpack we discovered several roaches. I called room service and they offered to come spray which I declined because we were ready to go to sleep and did not want fumes in the room while I rested. They offered to change our room and again we discovered the same thing but I was already tired of the service we were getting. Parking was a nightmare and very few parking spots could fit a jeep sized vehicle. If you rent a smart car you should be ok. The facility is beautiful as you walk in and in the pool area. This is probably one of the nicer pools that I've seen. I wanted to lay out on the beach so I asked one of the hotel staff about the lawn chairs and umbrellas and he suggested that I go grab one myself which I did. As I lay down someone comes running and orders that I get up. He didn't ask politely nor ask that payment be made. The person "ordered" that I get up from the chair and go to the hotel activity counter if I wanted one. This was my first full day there so I did not know where I was supposed to go to request items but in my defense I asked a hotel staff prior to heading to the beach. If you choose a room I would not choose the opposite side of the ocean view. While you get a nice view of the mountain when you look up you also get a horrible view of the parking lot. All night you can hear the valet people whistling to one another and people as they arrive to the hotel. I stepped in one of the ocean view rooms while it was being cleaned and it is a spectacular view of both the pool and the ocean. I was also disappointed because I signed up with the concierge to do a sunset sail. I did not request a specific boat nor charter. My specific boat cancelled and they couldn't move me to one of the other boats because they were booked already. I scheduled my activity several months in advance to make sure I was secured. I was disappointed that they did not secure the individuals that booked early.
April 22, 2014
Rated 5 out of 5 by SweetSam09 Great Location Perfect for Kids
We recently spent 7 nights at the Westin in Maui along with our 4 kids, ages 9, 10, 13, and 13. No one wanted to leave. The 5 pools offered great variety for the kids. We were walking distance to Black Rock for some wonderful snorkeling. The luau on the Westin grounds was great for kids. Great show with fire dancers and NO buffet line. Family style table service was wonderful.
The 'self-parking" lot was full most nights so we received valet parking at no cost. Departure day was sad for everyone. The hotel offers a "hospitality" room so that we could check out at noon, swim the rest of the day, and still have access to a clean, fully stocked room to shower and dress for our late flight back to the mainland. As one of my daughters said, "I love my Westin."
August 24, 2012
Rated 5 out of 5 by ferraritom Exceptional Staff Member
We stayed in April 2014 and we used the morning buffet at the Relish every morning. It was delicious. Most importantly Id like to point out the exceptional staff member we met, along with the great food. Carlito L. went above and beyond any expectations we have ever had. He recognized us from previous stays at Westin Maui. We would like to point out the quality of staff the Westin Maui provides along with the amazing hotel. We look forward to seeing and visiting with Carlito every time we come.
May 25, 2014
Rated 5 out of 5 by ricky43 Tropical Paradise
The staff at the Westin truly makes you feel as though they want you to have the best experience ever! They cater to all your needs with compassion but most definately with ALOHA!
April 5, 2014
Rated 5 out of 5 by missingmaui wonderful facility wonderful staff
Comfortable, clean, stylish and great views!
The Westin Maui Resort and Spa makes paradise even better!
April 7, 2014
Rated 5 out of 5 by Danielle23 Best Hotel In Maui !
Beautiful hotel in a perfect location! The hotel is right on the water and near lots of fun restaurants, shops and amazing sights to see. The staff was nothing but superb and were always available to answer questions and give you ideas of fun activities to do. Special thanks to Sulinn for making my stay amazing and being so helpful. Overall I highly recommend this hotel for romantic getaways and family fun! I would choose this hotel over and over for my future stays in Maui !
February 8, 2014
Rated 5 out of 5 by LeslieK Fun & relaxing resort!
It was great to get away to Kaanapali, Maui for a vacation with my dad, who is an SPG member. We had our room upgraded to ocean-view, and had a fantastic time. The grounds were beautiful, the pool was fabulous and the proximity to shopping (Whaler's village) was awesome! Will definitely come back!
March 26, 2014
Rated 5 out of 5 by mcoletto Excellent Amenities
The pool, spa, gym, etc. all exceeded my expectations!
April 6, 2014
Rated 5 out of 5 by HeatherTony88 We loved our stay
We really enjoyed our stay at your hotel. We thought the room was spacious, clean, loved the mountain view. The staff were all courteous and friendly, and we loved the coconut flowers from Ronzie in honor of our 25th anniversary, which we were celebrating with our stay. We attended the Wailele luau, and thought it was very good, the food was good - and the entertainment was good. We thought the breakfast buffet, though very good, was very pricey. We loved all the amenities of the hotel and would stay there again.
January 27, 2013
Rated 5 out of 5 by Margo27 Relaxing
The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax.
March 31, 2014
Rated 2 out of 5 by diane17 needs better service and updating
just stayed for 6nts, room took 3 calls and 2days to get cleaned. called for free waters/coffee that were never left until I complain. I have been in the travel business for over 20yrs and usually love westin. This one needs help. power outage then resumed and 1/2 the staff was let off for the day even though power was back up by 1:30pm. no bar near pool, or servers. charged for chairs on the beach, etc. stay away until they improve their standards. not enough front desk staff as well, long lines and waits.
December 12, 2012
Rated 2 out of 5 by HazelV This hotel has been "rode hat and put away wet"!
Upon arrival we were told our room was being cleaned and would be ready at 4. We checked several times with the front desk as the time grew close to 5pm. Same answer every time "it's not ready yet" "we will call you when it's finished. Finally, after getting very frustrated after 5pm my husband went to the front desk to complain and we were told that the room was actually finished at around 3. Seriously!
Biggest let down is the rooms are outdated and just plain worn out!
Carpet in the hallways leading to the room are filthy and bunched and gathered. Walls look dirty and old.
Bathrooms are again outdated. Tiles have cracks and grout missing walls just dirty
Carpet in the room dirty, bunched and gathered with threads hanging out
Balcony was cracked and bubble with paint lifting. Rails are old and dated
Staff at front desk were very basically unhelpful and just the attitude of going through the motions
Concierge were terrific
Housekeeping were most helpful considering the very daunting job they are given
Hostess for Relish is like a robot especially at breakfast. Like they are doing you a favor to take your name to seat you.
Waiters and bartenders were great
Valet were great
Pool and beach staff were great
Spa is worn out. Who wants to pay money for that!
Blond spin class teacher is soooooo annoying!!!! Which many of us comment on after the class was over. Where was Alesha or an equivalent replacement while she was on vacation.
April 8, 2014
Rated 5 out of 5 by Vacation22 Excellent Hotel
Very well maintained hotel, friendly and helpful staff.
April 2, 2014
Rated 3 out of 5 by Wally8k Hotel needs help
My wife and I had very mixed thoughts about the Westin Maui. The lobby and pool are were beautiful. The internet service was poor and attempts to get through to the help line went unaswered for as long as 30 minutes. There was a constant screeching sound throughout the pool/lobby area which made relaxing impossible. There was also a construction project underway which created a lot of noise and took away a significant number of "free" parking spaces which resulted in a need to use valet parking.
August 29, 2013
Rated 5 out of 5 by Fryguy Awesome hotel!
We really enjoyed our stay here in Maui. The location is terrific and the pool and beach are awesome. The rooms were very good and up to the Westin standard. My only issue was that the main restaurant is closed on Mon and Tues when we were there which was disappointing so we did not get to try it. The gym was one of the best resort facilities I have ever used. Spa was small but nice as well. Room service was a little slow...over an hour to just deliver a bottle of wine. But we loved this hotel.
June 17, 2013
Rated 5 out of 5 by Darkwing36 Love this place...
My wife and I have stayed here a minimum of 6 times, absolutely love this hotel, the location, the facility and especially the staff at this resort are amazing.
Would recommend this resort everyday of the week and have. The spirit of Aloha can really be felt and you can just slow down and escape into relaxation.
We'll be coming back again and again.
March 3, 2014
Rated 5 out of 5 by TheGlenns Excellent Hotel for our Honeymoon
My husband and I stayed here for our honeymoon in December. While we had some reservations about the hotel due to the construction, our stay was fantastic.
The construction noise was a bit loud at times, but overall our stay was great. The room was perfect and we loved the location right on the beach. The staff was very friendly and helpful and the spa was truly amazing. We enjoyed our time there very much.
February 13, 2014
Rated 1 out of 5 by scornel This property made me wish I had not gone on vacation
Checked into room directly beneath construction area. Asked for quiet room. Was moved to 227 across from elevator. Complained direclty to GM, staff put me to his voice mail. No response from GM for 2 days. Couldn't sleep due to noise. Bed was broken down. Husband has back issues, this caused his back to go out, and I was sore from the bed. Had to sleep across it laterally it was so bad. Horrible response from GM. WORST EXPERIENCE IN MY 14 YEARS AS SPG MEMBER (8 PLAT, 6 GOLD)!
August 27, 2013
Rated 3 out of 5 by CLouise Comfort
My husband and I just returned home from visiting your hotel this past weekend. Everything about The Westin Maui was amazing. Food, pool, location, staff, etc. The only complaint we have is the mattresses in your rooms. There were two divots in our King bed and it was almost impossible to have a good nights sleep. My back and my neck are painfully out and spent my last night sleepiing on the floor. I brought it up to the front desk and there seemed to be no concern.
May 14, 2012
Rated 5 out of 5 by jacob6 excellent hotel
Stayed 5 nights. Upgraded to deluxe ocean view with spg gold status. Joey with activities desk found my maui jim sunglasses I lost when going down waterslide. He was very thorough and didnt stop until they were found. Thanks again Joey! Resort pools awesome and located in perfect location in kaanapali.
March 2, 2014
Rated 5 out of 5 by Jenn66 Beautiful resort, super friendly staff
This resort is so beautiful! The staff were so helpful and friendly it was amazing. My only complaint if i had to say something was the rooms needs just a bit of upgrading....i just felt for the price i shouldnt have a rip in my carpet but other than that the beds were heavenly for sure and the room was very comfortable. Not that I wouldnt still recommend this hotel to my friends...its just a small comment. There was no noise at night, we slept very comfortably.
April 26, 2013
Rated 3 out of 5 by Bcstut Hotel is tired, needs updating
Location was great. Ocean facing rooms worth the extra cost. Mountain facing really mean parking lot facing. Rooms were tired; paint, wallpaper, balcony floor were pealing. Pool area was nice but in need of obvious repair. Parking spaces were too small for average car. Resort fee does not include beach chairs/umbrella. Rooms lack a microwave. Overall appearance was nice, just not up to Westin standards. Section of rooms were being updated at time of visit.
January 9, 2013
Rated 2 out of 5 by brian62 the hotel was average
The lobby area was beautiful.
The rooms were very average (just renovated).
The toiletries are weak (not even in the room the first night).
The food pricing was outrageous ($32. for a sandwich and a bag of chips through room service!!).
The computer system to change rooms must be archaic as it took half an hour to find another room.
Would not recommend
February 11, 2014
Rated 1 out of 5 by MtnMan66 Great location / terrible staff
Was staying on points. Tried to con me into taking a 1 king room for 2 adults and 2 kids. I had reserved 2 double beds. They insisted nothing was available. I contacted SPG central and they resolved the situation in 5 minutes. The front desk looked like a bunch of idiots. The hotel rooms and hallways are also in desperate need of refurbishment. Everything looked tired and worn out. This hotel definitely does not measure up to the Westin standard.
January 5, 2013
Rated 5 out of 5 by SeattleMatt great vacation
Great hotel, pools, location. Loved the adult pool! The only thing lacking is a good restaurant at the Westin. They have a casual one for breakfast and lunch...but the "finer dining" one, Tropica really needs some work We've stayed her several times before - we missed the live outdoor music. Otherwise, everything was great!
February 18, 2014