Rated 2 out of 5 by slinker001 Disappointing
Hotel room was directly next to an elevator though I explictly asked not to be; and i'm platinum.
December 23, 2012
Rated 2 out of 5 by sneuhardt Bad carpet...two double beds...old bathrooms
Using SPG points was expecting a decent room with a king bed. Old bathrooms and bad carpet.
May 21, 2013
Rated 3 out of 5 by C1008 The hotel did not meet Westin typical standards
Upon checkin for our honeymoon we were put in a sub par room that did not meet the description of what we had signed on for. I am a Starwood preferred guests with FREQUENT hotels stays and was not treated properly. The manager was rude and condescending and refused to rectify the situation. The rooms were hardly cleaned. They did not fully make the beds and the used towels were not removed from the floor. Totally unacceptable for a supposed "preferred" or any guest for that matter.
October 23, 2011
Rated 2 out of 5 by TexasTraveler Poor Communication
Booked a room through Starwood Hawaii Honeymoon Package. Was told a complimentary room upgrade would be granted from Mountain View to Ocean View, if available. Upon arrival and check-in, I was informed upgrade to Ocean View was available but for a fee. The hotel reservations representative clearly stated in their e-mail to me that every effort would be made to upgrade me from Mountain View to Ocean View based on availability. That did not happen. Hotel never acknowledged they provided me incorrect information initially. Also, hotel did not provide the complimentary champagne voucher until it was asked for. The check-in was not a good experience.
June 3, 2013
Rated 5 out of 5 by gholmes50 Fabulous Hotel Experience!
We were absolutely thrilled with this hotel. it had everything we wanted. the staff was incredibly helpful and friendly. pools were great, ocean views beautiful, rooms very nice. we highly recommend this hotel for your next stay in maui. close to lahaina and whalers village for food and shopping and just a great place to stay..
December 30, 2013
Rated 2 out of 5 by Suz14 Dated and dirty rooms!
Upon arrival, we were told the room we had booked was not available, however that we were being upgraded to an even better room. When we entered our room, we did not have the King bed we had original booked for. Instead we had 2 double beds. The room was also in desperate need or an update/renovation. The carpet was old and lifting off the floor in several places. The room was also very dirty. I was afraid to touch the doors, handles, lights, etc. Everything had fingerprints or hair on it. There was even mold on the ceiling where we showed. Our room was also right next to the elevators which made sleeping very noisy. We stayed from Jan. 7th until Jan. 18th and would not recommend this hotel. Your outdoor facility - pools, etc. were beautiful. We didn't bother complaining as we felt what's the point!. The hotel was full and what would our options have been. The few times we did have to go down to the front desk - there was usually only one person working and the line ups were always long. In 2012 we traveled to the same area and stayed in a hotel that was slightly less expensive and had a better experience. Lesson learned - don't assume you'll have better accommodations if you spend more money. Very disappointed and will not be recommending this hotel to anyone.
January 22, 2013
Rated 5 out of 5 by Travelers3 Great Location in Paradise
Hotel is located in middle of Kaanapali beach and convenient walk to other restaurants and shopping at nearby Whaler's Village. Hotel is showing some age but still grand and the staff are exceptional. Restaurants were good but pricey like everything in Maui. We upgraded from an "Ocean View" room (which have oblique views of the ocean) to an "Ocean Front" room which faces Kaanapali beach straight on--extra $50 per night was worth it to us with one minor complaint--the Beach Tower overlooks the Tropica restaurant and for some reason the staff felt it necessary to set the tables at Tropica at 5:30 a.m. every day--the crashing and banging of dish carts woke us up at that hour every morning because we left the sliding door open to sleep to the sound of the ocean. The restaurant never had a customer before 7 a.m. so perhaps mgmt can correct this minor irritation (eg don't use the dish carts or set the tables as guests come in).
The resort is first class in every way, except parking--the spaces are far too narrow even for compact cars so be prepared to do the limbo getting in and out of your car. We would definitely stay here again because the staff will do everything in their power to make your stay enjoyable and the location is great for beach, restaurants and shopping.
December 29, 2011
Rated 2 out of 5 by Johnsons2012 VERY DISAPPOINTED FOR MONEY SPENT
This hotel was very overpriced and not five star quality.Room was dirty and bathroom looked as if a quick wipe was done.Room was too small and room amenity service was slow.We were very disappointed checkin was not until after 6 oclock at night,and we arrived at 1100 am and warned them via phone call still the last family to check in that night.we spent over 7000.00 dollars during our 9 night stay and left feeling poor and not rested.we were suppose to be recooperating from the loss of my father and we had a very long year caring for him we promised ourselves and our kids a nice relaxing 5 star top of the line vacation and were let down.
August 19, 2012
Rated 4 out of 5 by professionaltraveler The right attitude makes all the difference
The Westin Maui has gone through allot of changes over the years but it is still one of the best properties on island when dealing with the right people. Darryl at the front desk is great. Alix in CRM was very responsive and helpful. Kafe and Kurrent are always glad to see you at the pool. We have even seen our pool server Matt get promoted to management (well deserved) as he always strives to make sure we enjoy our stay and why I spend more on F&B because you want to eat where you are treated well. The resorts location and amenities are great when not overcrowded. All this being said and I do stay here allot (100+ nights) I will have to admit that consistency is not where I would like it to be. I cringe when I arrive these days wondering who will greet me at the front desk as I know it will set the mood and there doesn’t seem to be an in-between. Room placement/upgrades for Platinum/Golds can be magnificent or a struggle and for those of us who travel this is the one place you depend/need the upgrade. I miss the welcome party with management and wish they would show a little more appreciation for those of us who have patronized this property consistently even through the lower occupancy years not just the 98% full ones. All this being said if you are lucky enough to deal with the right people it is the best place to stay in West Maui if not I can understand the struggles.
January 24, 2013
Rated 3 out of 5 by LIVELIFEALOFT STAY AWAY FROM OCEAN TOWER
The Westin Ocean tower was very disappointing. We checked in and went to our room in the ocean tower which was under construction. The hotel was filthy upon checking in. I have been in SPG properties all over the world, and this was the dirtiest SPG room I had ever stepped in. I politely walk back down to talk to the front desk staff. I am told the hotel is at capacity and there are no room changes available, but they would send the cleaning crew back up. I was then asked for a list of items that I wanted cleaned. ARE YOU SERUIOUS? I want the entire room clean. I mean there was dust everywhere; there were hairs in the bathroom, and trash still in the trashcan. THIS IS NOT ACCETPABLE. I understand you are renovating rooms and don’t want to sink money into these rooms prior to renovation, however the fact that they have been completely let go is just sad. People are coming from all over the world to this hotel, and you are not providing SPG quality rooms. Anyway, we go get a drink at the bar, and then proceed back to the room. It had been slightly cleaned up, but was still dirty. I walked back down and asked to speak to a manager. I explained the situation to the manger and they basically told me there was nothing they can do till tomorrow. So the next day we wake up and walk down to change rooms. We are told there is only one other room available, so we go check it out. It was in the beach tower (I think that’s the name). We go to room, which had been renovated previously, and it was clean, as an SPG property should be. The only issue was it backed up to the elevator so it was noisy, but ill take noise over dirt any day. So the rest of the stay was enjoyable. The pools were great, the beach was great, and the restaurants were decent. Beyond the extremely dirty rooms in the ocean tower the hotel was nice.
August 20, 2013
Rated 2 out of 5 by lunyc location is beautiful and staff was friendly
We really enjoyed our stay in Maui, the hotel is beautiful and the location is quite lovely. I found the cleanliness of the room to be horrible. There were discarded cigarettes on the patio of what we believed to be our "non-smoking" room. There was hair in the sheets of our bed when we pulled the covers back. The toilet did not appear to be clean and the bathtub was probably the dirtiest bathtub I have ever seen in a hotel (possibly ever).
When we checked in, I called the front desk to share our concerns about the cleanliness of our room and was put on hold for so long that we decided to walk down to the lobby to complain in person, twice. To add insult to the matter, the cleaning person took cash that we had left in the room (it was amidst personal belongings, book, laptop, room key etc) and left a note saying "thanks". The money was not for her and I find it hard to believe that there was any mistaking this fact. The front desk and guest services credited us the amount that was taken and were very nice with handling the issue... but they didn't apologize or thank us for letting them know.
The resort seemed very "family" oriented, lots of children. Our one complaint about the pool was that the hotel issues "towel cards" that we had to use to get towels at the pool. The staff made us wear brightly colored "westin" bracelets when we received the towels. It felt very "spring break" which was disappointing for a Westin in Maui.
November 28, 2012
Rated 2 out of 5 by Goodmant19 Anything but "heavenly"
We stayed at the resort from 6/23/13-6/30/13 and had construction going on daily from 9:00 am-4:00 pm. It sounded like the workers were going to fall through the roof above our room on the 7th floor. We also received notices twice that we would be without water in our room for several hours during the day. Who wants to go to dinner sandy and salty from a day at the beach because you cant take a shower??
The Westin is suppose to be known for their "heavenly beds", right? I've stayed at other Westin resorts and have experienced how wonderful they are.... And I'm pretty sure the beds we had at this resort were not the "heavenly" beds. They were horrible!
The people at the pool/beach activity hut were nice but wayyyyy too pushy trying to up sell items, especially the cabanas. They gave me the "used car salesman" vibe... Not good!!
On one of the days, my 18 year old daughter and her friend went back to the room to take a nap after the maid had already came and cleaned our room. They awoke to find the maid in our room. When asked what she needed, she asked to use the phone. She used the phone, speaking in a different language, and left quickly. I found that extremely odd!
The self parking lot needs improvement. The spaces are so close together, it was nearly impossible to get in/out of the car and I'm a pretty slender person. There were nights we couldn't find parking. After driving through the lot over and over waiting for a spot to become available on the last night, I decided to pull up to the front of the hotel and they were nice enough to valet the car for free.
July 2, 2013
Rated 5 out of 5 by Kelly21 Friendly Staff/Excellent Concierge Services
This was our first time visiting Maui and staying at the Westin. We absolutely loved our stay and plan to return for another visit! We found the staff to be friendly. Most notable was the concierge services. Our first contact was with Patti by phone. She was energetic and bubbly and made us really look forward to our trip before we even left our home. Once there, we met Matthew. He was outstanding! He gave us great info on local restaurants and arranged our reservations for us. He also guided us on choosing a zipline outing, which was the highlight of our trip! He was so enthusiastic about his job, it was contagious. We will definitely stay here again!
July 31, 2013
Rated 4 out of 5 by JRDallas Service is inconsistent
This was our third year in a row to stay at the Westin and unfortunately I feel as though the level or service has dropped over the years.
It took us over an hour to check in to our room because the room we had pre-paid for (Deluxe Ocean View) was not available. The staff offered us a less expensive room for 3 nights and then we could move to our original room for the remaining 4 nights. This was not a great solution, in my opinion. In the end they offered us a more expensive room but we still had to stay in a room on the 2nd floor with no view for the first night and wasn't able to move into to our new room until after 4pm the next day.
There were several other minor inconveniences that we don't typically expect when staying at Westin properties. For example, maid service was spotty. We were always out of coffee, sugar and cream. And if you don't call to let maid service know you're leaving for the day you are sure to return to and uncleaned room at 4pm. Additionally, we ordered a bottle of wine from room service, only to have them deliver to wrong bottle. They informed me they were out of the bottle I ordered and decided to substitute another bottle without asking.
Maybe we just caught the staff on a bad week and were unlucky. Or perhaps the level of service has dropped since our first visit 3 years ago. Either way, we still had a nice time. You have to try really hard to have a bad time when you're in Maui. The Westin probably has the best pool and grounds on Ka'anapali Beach and we will most likely give the hotel another try in the future.
December 20, 2011
Rated 4 out of 5 by Helen78 Wonderful stay at the Westin
We stayed at the Westin Maui in August 2012. Our first room was a mountain view on the 11th floor. The view was excellent but too small so we upgraded to the beach tower in an ocean front room on the 8th floor which was bigger & had an amazing view. After the switch we were very happy. It really made our vacation perfect. The staff was excellent! The grounds are beautiful with an amazing pool.( My 10 year old son loved the water slide)
The location of the hotel is perfect. It is next door to Whaler's Village. Great shopping & very good restaurants. It is in the middle of Kaanapali beach so you can easily walk in either direction. Some of the hotels don't have a good beach in front of them so be careful when deciding which hotel you are staying at. (Not good for swimming.) We were very happy with the beach at the Westin. You don't need to go to another location to swim like some of the other hotels on the strip.
We went to the Luau at the Westin . It was very good & convenient. Pay the extra money to get preferred seating. We did & were very happy. We also ate at the two restaurants. Both were very good.
I went to the Westin Spa. Had a manicure & pedicure one day & then went back for a massage. It was one of the best massages I've ever had. Go to your appointment a little bit earlier so you can sit in the relaxation room looking out at the beautiful ocean view!
The only reason I didn't give this resort 5 stars was because the rooms are outdated. I was told they were going to start remodeling this fall. Thank you Westin staff for a wonderful vacation!
September 26, 2012
Rated 2 out of 5 by hilary2e Definitely not a 3 start elite experience, not even a Starwood experience.
As 3 star elite members, we are entitled to an upgrade, where available on check in. We checked in around 9pm and as opposed to even getting a regular room, we were allocated the small room right beside the elevator. People congregated at the elevator all night, throughout the night to go to Haleakula and early morning, all talking, shouting noisy. We got no sleep. The next day I asked to be moved, and they agreed to do so. They advised they would move all our luggage and items from existing room to new room. We played golf, were in the room very little and a day later I realized they had not moved my sun hat. I called and they located it within housekeeping. I asked to have it delivered to the room which they agreed to. The hat was not delivered. Next day we were checking out and I asked at reception to request my hat from housekeeping. Housekeeping no longer had any record of my hat, nor did security or lost property, but they would 'investigate' and call me back that day. I checked again with the hotel at 4pm and the lady at reception was most indignant this was not the hotels fault. They would call me back that day. It is now 11pm and no-one has contacted me. The hotel took full responsibility to move all our items from one room to another which they did not fulfil. Now they have lost some of our property and are still refusing to accept responsibility but worse still are acting like this situation is all our fault and bearing no responsibility at all. Most disappointing. We have been 3 star elite and stayed in properties all over the world - never has the service been so poor. We are owners in this resort in the timeshare property, so would expect the staff to go the extra mile. Alas, they failed to provide basic minimum service. Very disappointing, very poor service, and a very poor attitude to customer service.
April 7, 2013
Rated 3 out of 5 by Sam50 Not up to Westin standards
Air conditioning was inadequate, room was hot. Once the sun hit our windows, we had to keep the blinds completely closed, thus negating the view we paid extra to have. There was construction going on in our tower, and pneumatic tools running all day. To noisy to enjoy the room. At the time I booked my room, had I known I would have booked the other tower. I attempted to upgrade, at my expense, to get out of the the noise, but of course there was nothing available. This hotel does not meet my expectaions of a Westin Hotel. The amenities are very nice, but the rooms are small, and for a family of four, very uncomfortable, we couldnt hardly move in our room.
July 23, 2013
Rated 3 out of 5 by Post2012 October 2012
It started when we checked in, not enough staff at the front desk to help, our suite was not ready, we were unable to check in till almost 5pm. This lack of Front Desk staff continued thoughout the trip, including when we wanted to check out.
Housekeeping - even though we asked for "green" service so the staff only had to clean our room 3 days out of the 8 we were there, I found the service to be unsatisfactory- the room just did not feel clean
The food selection is slim, I know being located next to where there are many other eating choices is hard for the hotel, however, the hotel should have tried more heathly selections. The breakfast buffet was good.
October 22, 2012
Rated 2 out of 5 by UhOh Is this really a Westin?
We are loyal SPG Gold members and decided to give this resort a try however we were gravely disappointed. When we checked, as Gold members, we were offered a complimentary upgrade however the room was located in a section of the hotel which was undergoing renovations. They said that the renovations were on the 11th floor and that our room was on the 8th floor and we would not be bothered. The noise from the renovations was horrendous and our child was unable to sleep in the afternoon due to all the noise. We would have requested a new room but we were already unpacked and settled in. When we checked out and complained about it, we were told that the renovations were actually being carried out on the 9th floor directly above us and he could not explain why we were told the 11th floor. I do not know why we were misled about this or how the resort benefited from putting us into this room but it made for a less than restful holiday. There were 2 adults and a 3 year old child and We stayed in a room with two double beds and the rooms are very small. If you are with a small family you will find it very cramped. There were no folding stands to put your luggage onto so our bags were scattered on the floor and desk throughout the room. To make matters worse, the ceiling above the vanity area in our room was leaking and every morning there was a puddle of water and we would get dripped on while making coffee. Some parts of the resort are falling apart. The ceiling in the hallway by the Kids Club was leaking and they had a renovation crew working on it all week and tubs of dirty water and drywall to catch the water. They cut off the water to all units from 12:00-3:00pm twice during the week because of emergency repairs. SELF-PARKING is a nightmare! The self-parking lot does not have enough spaces to accommodate all the guests (almost everyone who comes to Maui rents a car). We rented a Jeep Commander SUV and the parking stalls were too small and larger SUVs would have to occupy 2 stalls thus taking up more space. We had to pay to valet on some days just because there was no parking and there was a line up of cars waiting to self-park. My 3 year old child (who had to ask for a welcome lei and was never offered one at check in) was even asking to go home by the last day..
November 13, 2012
Rated 5 out of 5 by RyanV FANTASTIC!
The place was absolutely awesome. Our room was clean and comfortable; the lobby blew us away as we walked in; the pool/ponds area was beautiful; the pools were not too crowded, big, fun, etc.; the beach was awesome. It is pretty expensive but I guess you get what you pay for. The only complaint that I have is that the restaurant on premises (Ono) was too expensive. We could get similar food for less at Whalers Village or Lahaina (and we did). It also made us sure to shop at Safeway at the beginning of our trip so that we could avoid some meals at Ono. But other than that, the place was absolutely incredible. We'd love to go back as soon as we can afford it.
May 7, 2013
Rated 3 out of 5 by redsoxfans Great location
Loved the location and the pool (though pool does need to be a bit warmer) very clean, but the staff didn't tell us about a few things like the calendar of events, the lockers at the pool, happy hour, free shows at the whalers village, Front Street, etc. surprised about the lack of information when we checked in and from conceirge. Rooms are too small, one tower a little dated. We didn't have a closet, just armoire, so where do you put your luggage?? Love the heavenly Bed! Tropica needs more ambiance, doesn't look inviting. I would stay again, but would request larger room. Great bar by the pool, but it's location would be nice if you could see the ocean too.
December 8, 2011
Rated 2 out of 5 by PPWood This Year's Holiday Celebrations Lacking
This was our fourth year to spend Christmas in Maui. Each year we come to Maui at least twice a year and spend most of our money at this hotel on food, spa etc.
This year's Christmas celebrations were lacking. Even the Holiday Activity brochure was void of celebrations. It did however, have a great deal of copy dedicated to the SPA. Hotel management does not seem to us to have any clue as to why returning guests return during the Holidays. No outdoor Christmas music as in the past-used to have a three piece ensemble each night- even the Pineapple Cider was available in the lobby only until the 25th and then removed at the dot of 5PM. It was usually served until the day we left the island. Come on guys, what can this cost!!! We did arrive one evening at 5:10PM and it had already been removed as it was advertised in the so called lack luster Holiday Brochure as being available until 5PM. The buffet selections in Ono's for breakfast have been reduced and those dishes that remain were sometimes disgusting and not the quality that we had grown accustomed to. We cancelled Christmas Eve dinner at Ono's because of the poor selection but both of us were really looking forward to the sit down dinner at Tropica on Christmas Day. We were very disappointed with the meal and the service. It was an experience that we would encounter if we attended a restaurant here at home on Christmas Day where second string waiters were working and certainly not the service or quality of food that we have been accustomed to at the Westin Maui in the past. Normally, we would choose the Christmas Day Buffet at Ono's but decided not to this year as it was usually crowded but the food and selections just wonderful Come to find out after we left Tropica that it was only half full this year with people and not with the selections as is in the past. Hotel customer service personnel caulked it up to the hotel being one third under renovations. But we did not buy that argument as we heard many customer complaints in general. On Christmas morning there was not even any recorded music played in the common areas let alone Christmas music. I looked around in the common areas with the exception of a few browned Christmas trees, it did not even seem like it was a holiday, It is interesting that we can compare this year with the past and have noticed a severe decline in all activities, food quality etc. There was virtually no holiday activities during the past week for anyone over the age of 10. Unless we wanted to join the kids making ornaments or having smores. What is going on here? Perhaps an edict from corporate to cut back? If so, they don't have a clue. Hotel General manager was no where to be found and the F &B Manager lacked the interpersonal as well as business accumen to realize how essential it is to mingle with guests. We have known the past general manager and the past three F & B managers and always found them to be sociable professionals who went out of their way to meet and greet the guests when possible. This was not the management team practices that we had been accustomed to. We will certainly rethink returning next Christmas. Never thought I would even think this let alone say it. We have always raved about the Westin Maui to our friends and family. The only redeeming factor is the staff-they were wonderful-at Ono's for breafast, the valet service and everyone else in general. They remember us each time we visit, warmly welcome us, call us by name and are the most accomodating hotel personnel that we have ever encountered--and I travel at lot on business and stay in hotels. The restaurant and hotel staff really make us feel like Ohana and we feel the same about them. The reason for our return at least twice a year is because of the m. They are the best but unfortunately they alone cannot carry the hotel through its management and quality flaws. I hope someone will take our comments seriously. They are meant because we want you to be the best again even through the long overdue renovation project. You have a problem -many of them- that need to be resolved if you are going to continue to attract returning guests such as us.
December 30, 2012
Rated 5 out of 5 by hubahubahuba Another Great Stay at the Westin!!!!!
This hotel is sooo enjoyable and relaxing. From the moment you enter, you truly are in paradise here. You are greeted with a lai and the women/men at check-in are so sweet. You go to your clean room and look out the window with incredibly beauty of colorful flowers and palm trees. The pool is so much fun. The kids love the slides. Mom loves the spa. My therapist name is Carrie. I been to her 4 times. She is a healer and so sincere in what she does making sure you are comfortable and enjoying her service to the full. After all the delicious foods at the hotel, you sleep in the "heavenly" bed and it is heavenly. I can never say anything bad about this place and I have been there probably over 15 times
August 16, 2013
Rated 3 out of 5 by arrowhead5m Platinum status unrecognized
We checked in early (9:00 am) & knew we would have to wait for a room. Front desk attendant said we would be upgraded to an oceanfront room. When we came back (2:00 pm) the room was still not ready and we were to be phoned. At 5:00 went back to front desk after never receiving a call. Assigned an ocean view room and told there was not any ocean front rooms or suites. received regular room keys and not platinum keys. Made a trip to exchange keys. Checked on internet and ocean front rooms & suites were available. Platinum keys didn't get us anything special. Never once thanked for being a loyal starwood customer. Oh well....
May 9, 2013
Rated 4 out of 5 by MauiTraveler Beautiful Location
This hotel has a beautiful location on the beach front. The lobby area is beautiful with a pond, flamingo's and black swan, plus a relaxing atmosphere. Among the 5 pool areas is a very nice, quiet adult pool area. There is outdoor dining near the pool with great drinks and good food selections. And, there is another outdoor dining area beach front where we enjoyed breakfast. The hotel is right next door to an excellent shopping/dining area called Whaler's Village. Catameran cruises board about 75 yards away down the beach. There are 2 golf courses directly across the street. The only marginal thing about this property is the service level provided to SPG members.
January 7, 2013
Rated 1 out of 5 by ashley3084 Don't go if you have kids and want a hot tub.
We tried to check in around 11 am and were told the room wasn't ready early but we could go down to the pool area. Pool and hot tub are especially important to us. Their pool is one of the coldest. So we decided to go into the hot tub. Well the hot tub is in the adults only area so we couldn't even get near the hot tub because we have kids with us. Usually the kids just sit next to the hot tub, but at this hotel they aren't even aloud in the area. We left the hotel and went to another Starwood hotel in the area which had much nicer pools and a hot tub which the kids can sit next to. We will not be returning. :(
September 13, 2013
Rated 5 out of 5 by Stmartin2013 wonderful stay and play
Although it was being painted the hotel was clean. everyone was friendly and seemed more then happy to help us. The only problem or concern was the super small parking lot. If you left in your car it was hard to find a spot when you got back. We had a small car and found it hard to park with out worrying about the car being hit by other car doors.
December 19, 2013
Rated 4 out of 5 by Beth4665 Great location
Family had a wonderful time! Pool and beach staff had adequate access all week. No waits and plenty of seating options.
Was disappointed with front desk staff several times. Check in and check out was lengthy waits . Not staffed adequately for efficient experience.
December 22, 2013
Rated 5 out of 5 by honeymooner84 wonderful spot for honeymoon!
My husband and i just got back from our honeymoon to Maui and we had a wonderful experience at the Westin! The pools and beach were amazing! We loved that Whalers village and the black rock beach were only a walk away! The food was a little pricey for what you got at the resort, but we had a car, so were able to drive 10 minutes down the road to some local places to eat. I have to say that Ronzi, one of the service express attendants was amazing! He took some photos for us and made a beautiful rose out of a palm frond for me.... he was a great asset to your establishment and was always welcoming us with a smile!
August 16, 2013
Rated 4 out of 5 by Jackr66 Bad, really bad start
I almost walked out waiting for our room. After a flight from Ohio we got in early got there 12:30 ck in got the room 31/2 hrs later. Had lunch at Relish and sat around lobby. Seems to me there is a disconnect between housefeeping and lobby to get rooms ready. Thirty years of marriage and my wife was ready to kill me. In all honesty the rest of the week was really good.
December 16, 2013