Rated 5 out of 5 by NativeChicagoan Always scared of horror happening, not at this hotel
I live only 3 miles away from this hotel. My husband and I wanted an in-town getaway from the kids.
Everything went smooth, from letting us double park to drop off our things, to check in and signing us up for the rewards program. It was flawless! Everyone was professional and nice.
The room was spotless, no sign of scary things like bugs of any kind. The pillows are comfy (and I use temperpedic at home so I typically don't think other pillows are good)
Bed was comfy too and we had a little slice of a view of Michigan avenue.
This place is a winner even for a native Chicagoan who lives nearby!
January 21, 2013
Rated 3 out of 5 by priceyaloft Kicked out of the W for this
After the staff was able to provide me with keys that worked for the room assigned me. Things seemed to improve. Nice room, I just wish the would have asked me if I wanted a Murphy Bed
July 22, 2014
Rated 2 out of 5 by DisappointedinChicago NON-Heavenly bed
I'll start by saying the location of this Hotel is perfect for exploring Chicago and we loved it. The restaurant was also surprisingly good and really cool. Unfortunately the Beds and decor reminded me of a motel not a Westin. The bed was very uncomfortable, the pillows lumpy, and the sheeting coarse. We complained at the front desk but were told that "it is what it is". I am SPG Gold and travel a lot for work and fun and have stayed at SPG all over the world. I was not impressed with this hotel and would look elsewhere when returning to Chicago. At a minimum they need to provide a Heavenly bed!
August 22, 2013
Rated 3 out of 5 by sas1275 This hotel needs an active security officer
Love the location of this Westin but found several areas lacking. Our 5th floor room was very small and our only view was of the hotel's exhaust systems. The bathroom needed to be cleaned more thoroughly. The most upsetting situation occurred on Saturday night/Sunday morning. Between 12:30am and 4:00am there were approximately 5 groups of very loud and completely obnoxious people that went down our hallway - waking us up each time. I cannot imagine that there are not security people monitoring guests as they come in to head off such issues before those groups are on a floor full of rooms of sleeping guests. Our check out clerk did not even ask us how our stay was. We will not be returning.
January 28, 2013
Rated 5 out of 5 by Kareno Great stay
This was a excellent visit we ate in for lunch and breakfast the food was great and the staff was outstanding. Great food good value especially being in the city. After we got home my son realized he left his ipod behind so disappointed to end such a great weekend. I called the hotel just in case someone found it Antonio Thompson Security took my call went immediatly went upstairs in search of it took my number called me back. The maid had found it I was thrilled so was my son. The ipod was promptly sent to us. Things like this do not happen often today,I would like the two of them to be praised for honesty and pride in the job they do for you Thank you and happy holidays to you and your st
December 18, 2013
Rated 2 out of 5 by Nique263 Very disappointed...not what I expected from the Westin
By far, this hotel location was one of the most disappointing of all of my Westin hotel stays. Although it has a great location in the loop area of Chicago, the room was terrible. When we arrived there were multiple yellow stains on the white bed spread an it looked as if someone had simply pulled the covers up after a nights' rest. It simply was not clean. The room was also sparsely decorated and just underwhelming. And, to top it off, the bathroom stopped working in the middle of the night. My husband had to fix it so that we could sleep through the night. You never want to find out that your toilet has stopped working at 3am. Very poor experience. I will not return to this hotel location.
January 20, 2013
Rated 2 out of 5 by Shayle1 Rock&Roll disappointment
I stayed here last year and many choices for this year's (today) Rock & Roll Marathon weekend. I was very disappointed. When I checked in I was informed that last year's breakfast was not being done, main reason I was staying. As a running a bagel and banana from Starbucks really doesn't make it
Room was changed as I had requested to a king bed however it was located next to elevator which proved to ruin a good night sleep do to other patrons. I have stayed at other hotels for runs and always the runners where placed together in a quite location
I had left my luggage with the bell man since room wasn't ready which was fine but when he called after we checked in and called our room to ask if he should bring them up I was surprised he just did not bring them
The room had a slight musty ordor and dated but by then I just wanted to forget it
I will say that the VIP after the race was very nice and well staffed
I have stayed at Westin in Maui for the Marathon and it was wonderful but I must I must say that bearing any unforeseen reason this will the last time I stay Herbert
July 20, 2014
Rated 5 out of 5 by ole19 great hotel
classy hotel with great location service, large rooms, incredible views, great staff, easy access to all Chicago venues.
July 22, 2014
Rated 4 out of 5 by Btrivedi Consistently Great Hotel
I travel for a living and have stayed in numerous cities at numerous hotels across various chains. SPG has always been my preference and it is because of hotels like this one. The staff is courteous, attentive, and proactive. They have taken care of the requests I have had (no matter how difficult to execute) and done so without issue. I wish this hotel had a club lounge for snacks and such but given how the staff can provide work arounds, it hasn't really been an issue. I have stayed in Chicago for the last year and between the two Westins in the city, I have had a great experience.
May 11, 2012
Rated 5 out of 5 by LFRo Wonderful Wedding Weekend
My son was married at The Westin Michigan Ave. on 3/2/13. We had many guess from all across the country staying at the hotel. The hotel staff was very polite and attentive. The service in the restaurant for morning breakfast with a large group was fabulous. Phyllis Washington, the Asst Catering Manager was very easy to work with. The food and presentation of the food at the wedding was outstanding! For such a large group, to have a five star meal is unusual at a wedding. Guest raved, ballroom and view is lovely, location of hotel is fabulous and all are very happy with The Westin! Thank-you!
March 12, 2013
Rated 5 out of 5 by Nancy4 Awesome experience!!
Clean, well located, heart of the city! Quiet and very comfortable accommodations. Would stay again!
July 22, 2014
Rated 5 out of 5 by JustinC Great customer service!
My husband and I are returning guests to the Michigan ave Westin. I called today about an upgrade and was given great customer service from Rita at the front desk. When I called back to book the upgrade, Janice and James in reservations were very helpful. Thank you Westin for doing it right! I'm looking forward our stay with you this weekend. Can't wait to see our view from the room!
April 17, 2012
Rated 3 out of 5 by HHR2 Average
Staff not friendly
Cleanliness an issue
July 23, 2014
Rated 3 out of 5 by welltraveled43 Staff was great! Lovely room, no pool.
This was a nice location on Michigan Avenue just across the street from American Girl Place and Cheesecake Factory. Staff at concierge desk was great-went the extra mile for me with my freezing and storage of breastmilk. For this I will always like them. The room a bit warm due to no a/c on in the winter...one night maintenance came up and opened our 15th floor window for us for a little while which cooled down the room nicely, he then closed it. Disappointed no pool but they do have reciprocality with the W five blocks away (too hard to walk there for a swim with three children). Starbucks in lobby a plus, and The Grill was good food (pricey), good service, and fun bar. Clean hotel, comfy beds.
March 17, 2013
Rated 2 out of 5 by RlyBrg Tired Hotel in desperate need of renovation
The rooms and hallways were depressing, and not up to my standards. The only nice thing was the view of the beach/lake from the room -- but you can get that at other hotels. The lobby and restaurant were nice, but the rest did not meet my expectations of the Westin brand. Disappointing to me as an SPG Platinum, as my new position will have me in Chicago's Gold Coast at least once a month now, and I was really hoping to have a great experience here.
July 2, 2014
Rated 5 out of 5 by AJR1216 Comfort in downtown Chicago.
This hotel gave me a very quiet room which was comfortably luxurious.
July 22, 2014
Rated 5 out of 5 by ck0621 Excellent service
I was very pleased with the service I received. I was surprised when I got free Wifi and bottled water. Though the water wasn't in my room until the last day it was nice to have that perk. The staff was very nice and welcoming me. They also went above their call and printed out my boarding pass for my trip home since i wasn't able to print it at the appointed time.
March 22, 2013
Rated 4 out of 5 by Allen2486 This hotel needs more customer service staff
Front desk and at-your-service numbers rang over 10x before pick up. Asked for receipt to be emailed since check out line was too long to wait. Haven't received a receipt yet.
July 19, 2014
Rated 4 out of 5 by MarkusW Recent Stay in Chicago
Upon my arrival I had already received a room cancelation email because my travel agent had booked the hotel for an additional night to ensure I could get into my room at 6am after my red-eye flight. I do this all the time, but I have never had the room cancelled on me. When I showed up I was assigned a room that was already occupied. After scaring the guests by entering their room as they were sleeping I was assigned a room that was available, but hadn't been setup with water, shampoo, etc. The following day my room was also not cleaned. Not the best Starwood experience unfortunately.
August 23, 2013
Rated 5 out of 5 by Daniel42746 Excellent Location and Service
We took the kids to Chicago for 4th of July weekend, arriving around noon on Friday and staying through Sunday. Our room wasn't ready at noon (which is understandable), so they were happy to put our luggage on a cart, where it stayed secured until we were able to get into our room later in the day. I liked the fact that they left it on the cart, so there was less chance that something would get misplaced in some back storage room.
The room and everything in it was up to standard. The location at the north end of the Mag Mile was great.
My only complaint was that when we first arrived, the check-in was extremely slow. They were clearly understaffed at the front desk. The same was the case when we returned later in the day to get our room key. They had one person working the desk and about 10 people in line to check in.
Other than that, the location, the room, the rate, and service were all very good.
July 7, 2014
Rated 4 out of 5 by Em23 Great Place to Stay
Great business from the time I reserved the room. I had a special conference rate that was worked through quickly on the phone. Very clean and comfortable rooms.
The only noise I ever heard was when a family with many small children came stampeding down the hall, but that is far from the hotel's fault.
My only complaint was that the concierge never seemed to be available or in the lobby. I called the evening before to arrange a cab and was told they had left already at 5:15 PM, leaving me on my own to hope I could get one the next morning. I hope this will be fixed in the future.
January 31, 2014
Rated 3 out of 5 by Ford7 This hotel is in a great location
Located within walking distance of fun, popular Chicago attractions. As always, the signature Westin Heavenly bed made it easy to sleep in every morning.
The lobby can be a little crowded at peak check-in/check-out times, but offers a lot such as; lots of seating, restaurant, gift shop, Starbucks and Hertz rental car desk.
July 11, 2014
Rated 1 out of 5 by Disappointed32 Worst Hotel
I stayed with the Westin Michigan Ave. Chicago and regret everything about it. From the moment I walked in, they already did not have the room I made reservations for. Then we took all our things to the room and the keys did not work, I went back down and the second set of keys did not work but luckly at that time the security guard came up with us and he used his master key to open the door. To our surprise, the front desk gave us keys to someone elses room. They were not in but all their belongings were. Be careful if you stay there, someone might walk in on your belongings and take them! So we finally walk into our room and instead of my double bed room that I reserved, I except the only room they have left, a king bed that you have to pull down from the wall, seriously!? The next morning, my body was in pain from that bed! By now, we cut our stay short from two nights to just that one horrible night. It's a week and a half and I am still waiting for my refund for the second night. I would stay far away from this place! Very disappointed!
July 15, 2014
Rated 5 out of 5 by BobOJ Extraordinary Service & Accomodations!
I am a very frequent traveler and prefer the Starwood program because of its benefits over competitive programs. On this trip, I used points and was entertaining some very important guests for a charity function. When accomodations at another hotel fell through at the last moment, I contacted the Westin on Michigan Avenue and worked with Stephen Kaczmarek and Kristin Kulasik, They provided well above-and-beyond service and set my group up in a tremendous room. The whole experience left a very positive impression on the executives that I was with and cemented my loyalty to Starwood.
December 9, 2013
Rated 3 out of 5 by KMeh Heat in Room did not work and Parking is TOO HIGH
I stayed at this hotel for 2 nights and it was not what I expected. First the heater in the room did not work. It blew out cool air when I had it on 88 degrees. So I went to bed really cold. I felt that the rooms were not updated for being a Westin. I did not have much of an option for food. I am a platinum member with SPG and I was given a pastry and reg coffee for a breakfast option. My overall stay was average. Nothing to really get excited for. Parking was another issue. They give you a card to text your name, room number,and ticket number to so your car would be ready when you get down stairs.I did that everyday and when I got down there my car was not there. They spent a minimum of 10 minutes to get my car. I complained to the girl that was working and she said that she would look into that. Then the day after I leave the hotel I get a call from the parking at hotel saying they are getting my car now....WHAT!! I also got a text saying they were getting my car and Im thinking to myself.....Im not even in the same state any longer. I told the lady that they either needed to get rid of the card staying to text or fix the problem and ALL SHE HAD TO SAY WAS: WE WILL CONSIDER THAT!!! Parking was the biggest issue I had at this hotel and I was still stuck paying $67.00 PER NIGHT. Not very happy about that. I don't know if I would stay here the next time.
July 21, 2014
Rated 5 out of 5 by zachary1 Epicenter
This Westin is so perfectly placed in this amazing city. 3 blocks from the beach, 4 blocks from the fabulous Rush Street district where our eating experiences at the outdoor cafes exceeded that of my experiences in Paris. From Keith at the front door to staff at the front desk to the very polite house keeping staff, I thank you for the very enjoyable stay.
July 7, 2014
Rated 5 out of 5 by FocusPlanIT Great location and quiet hotel
This is my choice of hotels when staying in Chicago. The room service, restaurant and a la carte cafe do not disappoint. The room is always quiet and comfortable. Business meetings and seminars are in comfortable, easily accommodations.
July 13, 2014
Rated 4 out of 5 by Aunt Busy Hotel in great location
We enjoyed our room and all the staff were very pleasant. We were in town for a wedding and asked for early check in which we did not get. There were even some in the wedding block that were delayed past check in time. I know the hotel was full with several weddings. There was a long delay in releasing a room from housekeeping and letting us check in. our wedding was at 4:30 and I am glad I was mostly ready when I got to the hotel.
June 23, 2014
Rated 5 out of 5 by BelleVA Chicago hospitality
The location of this hotel is convenient for shopping and dining. The lobby is comfortable and smells delightful! Restaurant and bar are exceptionally good for a hotel. Decent exercise area. The rooms are comfortable, though plain in decor. I was disappointed to find a refrigerator without a cash mini-bar and no in-room snacks for purchase, when both were advertised. Internet is pricey if you're not a preferred guest. Beds are incredibly comfortable and pristine, and towels are substantial. Conference food was excellent. I will stay here again and recommend it.
March 12, 2014
Rated 3 out of 5 by travler100 Fine, not great
A bit of a line for checkin. The SPG Gold checkin sign not obvious so we missed it. We asked for a late check out & room upgrade but had to wait several hours in the restaurant for the room. Finally at 4:30 we went back to front desk and were told room was not ready so we were given an equivalent room that was ready. The room we received was right near the elevator so a bit of noise, not a big deal. Room service was so-so and very expensive. Both days they were out of the potstickers I wanted to order and the chef's inspiration dish was not available. I was told the chef was not inspired that day. On our last day we came back to our room after lunch about 3pm to freshen up and get our suitcases. We were locked out. Having to go back to the lobby and wait in line just to get back in our room was annoying. The problem was fixed but we didn't really even get an apology.
June 24, 2014