Rated 3 out of 5 by puddle Westin Chicago North, the better Chicago Westin
While I like being on Michigan Avenue this is the better Westin option for Chicago. The rooms are better, by far.
March 30, 2014
Rated 5 out of 5 by SoonerScott Perfect Sports Weekend Hotel
The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame.
Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration.
We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go.
Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations,
We stay at numerous SPG properties every year and the Westin River North is definitely one of the best.
September 30, 2013
Rated 5 out of 5 by DaveMi12345 Weekend in Chicago
Good weekend in Chitown with our son who lives next door in the Marina Towers. Great riverside views from 14 floors up. Bed was v comfortable. Easy to get to from the Dan Ryan x-way,
March 24, 2014
Rated 5 out of 5 by TrojanSkyCop1 Great luxury and service
I was there in October 2013 for the USC-Notre Dame football game (it was the official HQ hotel for USC, my alma mater) while I was on R&R from Iraq, and the service and atmosphere were excellent. Special thanks to the Front Desk Rep who checked me in--unfortunately, I don't remember his name for certain, but I think his name was Steve.
I also liked the fact that as an SPG member, I had my own dedicated floor--nice touch that made me feel like a VIP--thanks!!
January 5, 2014
Rated 4 out of 5 by DaveC1616 Always a nice room
Always find comfort at the Westin River North hotel. The staff is always friendly and accommodating. Very helpful. I will continue to stay here often.
March 24, 2014
Rated 5 out of 5 by BusyTraveler Excellent Stay
Stayed in early December for busimess - hotel is $2 trip from airport on subway. Hotel room beautiful overlooking river; excellent food and bar.
Most importantly, staff was excellent. Francisco at front desk was great at check-in with my room selection, the green program, award points and general information.
I would highly recommend this hotel for business or pleasure stays - it is close to everything downtown and very convienant. Most importantly, you are treated like royalty.
February 6, 2013
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 5 out of 5 by SVO5Plus You Won't Be Disappointed
My third 2013 visit to this well-operated and welcoming Chicago hotel could not have been more comfortable nor pleasant. From Front Desk to Bellmen to Housekeeping to Hosts in the Club Lounge, every individual welcomed us and never failed to ask if anything more was needed. The staff understands well that sincere respect and enthusiasm for guests has results. I will always return to this very well- situated -to-The Loop hotel for its continuing efforts to please guests.
November 16, 2013
Rated 5 out of 5 by sbd39 Always feel welcome
I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again.
February 23, 2014
Rated 4 out of 5 by PennState63 Room Maintenance
The room service was at best marginal. We opted for going "green" on two nights only as we needed clean towels and bathroom items on other days. These never came at all on our last full day. There was no service whatsoever on Friday, April 27. Our room was totally ignored on that day and only slightly serviced on another day. We fully expected no service on those days that we went "green", but not on the other days. Better coordination is needed by the cleaning staff managers.
April 29, 2013
Rated 3 out of 5 by Rosh2002 Broken Phone
I spent 4 days and 3 nights at the Westin Chicago River North for a conference. For the most part, the service and accomodations were exemplary. There was one looming problem that was never solved for me and never even truly addressed. There was something wrong with the phone, and would ring by itself every hour or two with no one on the other end. The hotel staff kept telling me that there was nothing they could do, that I must have a colleague calling me. Not at 4am, I assure you. I did not get one night of restful sleep as the phone would ring throughout the night. My only solution was to unplug the phone, which bothered me because I still wanted to be reachable in case of an emergency. It was a shame that this one issue ruined my trip. I would have loved this hotel, but I left with a bad taste in my mouth.
August 20, 2012
Rated 5 out of 5 by wilkens10 Great hotel
This hotel is really great. The staff is very friendly and helpful, the location is perfect and Sam (the trainer) is fabulous! He spent over an hour with my mom and I and developed a workout program for both of us, then followed up the day after we left. He also gave me nutrition ideas and said he'd send other workout programs to keep things fresh. Having access to someone like Sam (for free) definitely sets this hotel apart from others. I'd highly recommend the property.
July 19, 2012
Rated 4 out of 5 by weekend3 Weekend Hotel Stay
The hotel itself is very nice. Nice lobby. Great gym for a hotel. Nice conference areas. My only issues were that the gym hours are very limiting (closed at 7pm on the weekend). Also, the flat sheet on the bed is not as big as the gross duvet so you are having to touch the duvet that never gets washed while sleeping which was very unpleasant. The hotel needs to change out their sheets so that they are big enough to fit the bed.
January 21, 2014
Rated 2 out of 5 by Bill66206 Erroneously charged me for internet, won't respond
All was fine with the hotel - it's a typical Westin. Clean, comfortable. The problem was with customer service. Check in was fine, and the front desk agent asked what I wanted as my SPG Gold benefit. I chose complimentary internet. I checked out and the internet was not on my bill. A few hours later, I received an invoice that added a $14.95 internet fee. I've emailed customer service twice and they won't respond. I've had to dispute with Amex.
December 22, 2013
Rated 5 out of 5 by MariaJ Confort and convenience
What I loved most of this hotel was the convenience of the late check out
March 22, 2014
Rated 2 out of 5 by TexasPete Underwhelming Brand Experience
I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return
September 28, 2013
Rated 5 out of 5 by Avianna Perfection.
The hotel staff treated me like I was a regular. The room was amazing and comfortable plus its view. I stayed at the trump towers and I can say for the $$, the Westin is exactly or much better. I lounged at the bar with my wife and enjoyed the surroundings, I would do it again if i stayed another day. night. Location was perfect, alot of restaurants and bars to visit (walking distance). I am already talking to my wife and friends for another night out.
August 22, 2012
Rated 5 out of 5 by teacher32 Another terrific stay!
We have just returned from another visit with family in Chicago and had a wonderful experience again at the Chicago River North. The staff was attentive to our needs, friendly, and accommodating, especially Assistant Front Desk Manager Bryan Williams, and Front Desk Agents Sarah R, Kaitlyn and Francisco. Additionally the waitstaff in the Club Room, Kwasi, Lucy and Victor were fantastic as always!
January 23, 2014
Rated 5 out of 5 by Krispy Great location and staff
The staff was very friendly and welcoming. Room had nice view and clean. Loved the big, marble tiled bathroom. Only problem was not enough hot water for a morning shower. We were in town for a show at the Cadillac Theater and dinner and found this hotel to be in a great location that made it possible to walk to all our other venues. Valet parking was $65 but I guess that was the going rate in Chicago. Would definitely stay at the Westin again.
October 28, 2013
Rated 5 out of 5 by 22tango Centrally located to all major attractions in Chicago
This Westin is perfectly located for all types of tourists in Chicago. All major bus lines and train lines are within a 3 block walk from the hotel and this hotel is walking distance to Navy Pier, Magnificent Mile, Millenium Park and Sears Tower. It's a longer walk to John Hancock Building, but you can take a bus or cab there as well. The staff was very welcoming and upgraded us to a bigger room. It is a bit dark in the rooms, but not a big deal.
June 25, 2013
Rated 4 out of 5 by KMart9521 Great Location, Will Be Back Soon
Loved staying here. Great location to experience Downtown Chicago. Room was clean, very clean. The only two negatives were the TV and the shower. The TV would cut in and out fairly frequently. It would take a few minutes to come back on, every channel. Then the shower had no hot water. We would let it run 5+ minutes and it might get warm. Outside of that, we loved this place and will certainly be back. Parking is high, but it is downtown Chicago.
October 17, 2012
Rated 4 out of 5 by Kathy51 disappointed w/ front desk staff
very disappointed with ease of check-in, not billing multiple rooms to one credit card, one guest was told hotel was overbooked and couldn't accomodate her w/ out reservation which she had, another told she didn't ask for late check-in even though she didn't know that her plane would be delayed; steamers didn't work and left stains on bridesmaid dress; sour milk left in a refrig that we had requested. We would not recommend this site to friends.
July 18, 2012
Rated 3 out of 5 by NYtraveler Needs more natural light and working air conditioning
Location is great being right on the Chicago river. The property itself, pretty standard.
Booked two rooms and both were upgraded to standard rooms on the Club/Executive floor as SPG Platinum.
Issues: Air conditioning on our floor (18th) was lacking. You can tell as soon as you got off the elevator. The room thermostat was set at 65 but the room was nowhere near that the entire stay. Felt more like 77. Called maintenance to check. He replaced a clean filter and brought a stand up fan to place in the room (not what I expect at a nice hotel). Maintenance guy was super nice though. Can't fault him.
The room lacks natural light as well due to facing the office building next to us and the windows being dark tinted and angled, little natural light gets in during the day.
The windows definitely needed a cleaning as well. Cobwebs were all over.
August 16, 2012
Rated 5 out of 5 by fancynancy The staff went way above my expectations.
Very comfortable spacious room for our family. We had quite a crew with us including my three kids and our baby sitter and the staff managed to find us two rooms with plenty of space for everyone. We never had to ask for extra towels because they were already there. The view from our room was incredible, so much so we hardly wanted to leave. Thank you Westin Management and staff for helping to make our stay so comfortable for our large family.
October 10, 2012
Rated 5 out of 5 by kebr Great Hotel
Just got back from a great stay at the Westin. Nice upgrade to deluxe suite. Excellent platinum recognition. Very friendly staff from housekeeping to Front Desk Mgr Selawe Tau. Club lounge was very comfortable and breakfast was good.
My dog likes how pet friendly it is too. He recommends the heavenly dog bed.
I travel a lot for work and it is nice for my family and I to be treated well when we travel together.
December 28, 2013
Rated 5 out of 5 by AuntRVA2012 Wedding/Holiday weekend
M y first personal trip to Chicago. Hotel is a great place to stay if you want to do some good sight seeing.
The hotel is only a couple of blocks from the elevated subway train. Staff suggested using the subway. Very cheap, quick transportation ($2.20 one way to Midway Airport). Unbelievable!!! Very easy to use.
Staff were friendly, not as attentive as would expect at a Westin, but it was a big holiday weekend!! Would stay at hotel again.
September 15, 2012
Rated 5 out of 5 by larrymr great front desk
the young man that checked me in was excellent.
it was a quiet moment in the am and he selected a great room// as i was for just one night.. and a SPG member.. I tried to go down later to thank him / but could not find..
if my record shows his name.. as I believe it will- please thank him for me and note the excellent service..
will be back !
February 3, 2014
Rated 3 out of 5 by Gonzaga Room Review
My room (i.e., 1415) was way to gloomy (e.g., dark granite in bathroom and not enough lighting, earth tone fabrics (i.e., drapes, wall covering, furniture). To top it off, the room had an awful view or lack there of. I specifically requested a room with a view and to be on a higher floor but was not granted my request. As a SPG, I would have expected more than just two bottles of water. For example most of the other hotels offer free wireless, chocolates, etc. It would have been nice if Westin would have offered the same. Also when I called room service for my dinner (i.e., miso salmon) it was way to salty. I did let the kitchen staff know when called to confirm I received my dinner but by then it was way too late as I had eaten half of my dinner. Needless to say, I only stayed one night. The next morning I made arrangements to check-in elsewhere.
August 21, 2012
Rated 4 out of 5 by aabny The staff was wonderful
I just got back from my stay and I had a wonderful experience. The staff were nice and helpful.
The only thing, I wish they had a travelers kit (razor and toothpaste etc) at the desk at check in. I was told I could called for it and ask, but would of liked it at the time of check in. rather than have to feel like I have to tip room service for it.
(someting like the first class kits on an airline).
A great hotel and I would go back!
February 26, 2013
Rated 3 out of 5 by RnRHalfDisappointed Not what we were expecting
Lighting was awful in hallway, closet & bathroom. Standing water, past ankles in shower. WORST PART- the lounge area in the lobby by the elevators reeked, evidently someone got (VISIBLY) SICK all over the chairs, floor & mirrored wall- @ 5:20 am we told the front desk, my husband & kids left at 8am, it was still there, they told housekeeping AGAIN. We all returned at 11:30am and it was STILL there, making us ALL sick to our stomach.
July 25, 2012