Rated 5 out of 5 by Vani89 Fabulous hotel in the heart of Chicago
I had a wonderful experience at your hotel from the minute I got there. Sarah at the front desk was very enthusiastic and helpful. She made me feel special for being an SPG member.
Kwassi in the Club lounge was also very attentive, and smiling. Even when I left, I had forgotten my jacket. Bryan was most helpful in locating it, and getting it to me. (it's on it's way!) Love my stay at your hotel. You definitely have a world class staff. I can't wait to return! Thank you so much for making my stay such a pleasure!
February 26, 2013
Rated 5 out of 5 by Trish2027 March Stay
While all other aspects of my stay were excellent there are improvements needed in guest rooms.
Lighting is terrible in bathroom, and entry hall. This was a consensus among my group as well. Also, the in-room temperature was very hard to control- too hot even when thermostat turned down to 65 and fan on high.
Bellman/Doorman James was WONDERFUL; very helpful and acknowledged me and my co-workers by name each day he saw us in the lobby. Made my day; each day he was working.
March 19, 2014
Rated 5 out of 5 by Lauren7 Wonderful stay
All Westins are not created equal. This hotel from top down to all depts shined.checkin was warm and informative. The concierge Lisa was fantastic,bellman were efficient and friendly,bartenders were great,albeit the drinks were expensive ,but that's Chicago.
Even the housekeeper was friendly and efficient . All I can think of is that the GM knows his stuff as I see this is a reflection of his management . So in Chicago this is the place and with a great location .
March 29, 2014
Rated 4 out of 5 by connie12 This hotel has it all except for a pool
I have no complaints with the service, Rooms were very nice. Everyone friendly. I would definately recommend this hotel to my friends. However, I don't understand the wireless charge of 14.95 a day. My daughter failed to scroll all the way down on her ipod when using it in our room to see that there was a 14.95 a day charge for use in room. It ended up costing us 45.00 before we realized it. I really feel that the wireless if free in lobby should be free in room or at least let me know when I check in .
August 17, 2013
Rated 5 out of 5 by PLSF Great 1 Night Stay
Flew into O'Hare at 3pm and went straight to the hotel to get ready for my first cubs game (I'm from San Francisco but my colleague is from St Louis). One of our business partners got us front row tickets!
Forgot my iphone and ipad chargers (they use lightning cables) and asked where the nearest place to buy chargers was and the front desk person said they could charge my phone in the back. So went to check out the room and met up my colleague at the club lounge. Decent snacks and cheap drinks not a bad way to kill time before the game. Swapped my iphone out and had them charge my ipad while i was away at the game and swapped out ipad for iphone after the game.
Super friendly front desk and great foresight in thinking that business travelers will forget basic things like chargers.
August 6, 2013
Rated 5 out of 5 by heatherheather great location
My bf and I took a mini trip to chicago and stayed here. It was a great location and withing walking distance of everything downtown. (not the museums, ect.) It's right across the road from the house of blues, so that was very convenient! the staff made great recommendations on where to eat and were very friendly. be prepared to pay for parking and tipping every time you get your car out from the valet. but it's chicago, so i guess you should expect that. request a room with a view of the canal!
March 15, 2013
Rated 5 out of 5 by Cysis Nice and Cozy
Our stay here was very nice. The staff was very polite and helpful. The room was clean and the bathroom was spacious. The location is a bit tucked away, but still within walking distance to some nice restaurants. I would like to add that there was something peculiar about this place that I did not realize at the time of my stay. This place felt like a secret hideaway in a bustling metropolis. I would love to stay here again, and make this Westin our regular place to stay when visiting Chicago.
March 28, 2013
Rated 5 out of 5 by Trylon2000 Westin River North
Great location. Great staff. Front desk could be too busy at critical times as well as valet but overall the experience was very positive
May 22, 2014
Rated 5 out of 5 by gidoc Great service
We always stay at the Westin River North when we come to Chicago. The hotel amenities are outstanding and the proximity to great restaurants and easy transportation to various sites make it a pleasure. The staff is always doing their very best to make our stay pleasant.
May 11, 2014
Rated 5 out of 5 by SoonerScott Perfect Sports Weekend Hotel
The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame.
Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration.
We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go.
Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations,
We stay at numerous SPG properties every year and the Westin River North is definitely one of the best.
September 30, 2013
Rated 4 out of 5 by BigV Excessive Room Service Charges
We have stayed at the Westin River North many times. It's very comfortable and conveniently located. However, I had called prior to our arrival to request chocolate covered strawberries and a half bottle of champagne be sent to our room for Valentines Day. Room service delivered TWO strawberries, and a split bottle (165ml) of champagne and billed us $58! I called to discuss, no answer, no response to my message. Emailed twice...no response. Bad form, bad impression!
February 21, 2014
Rated 5 out of 5 by BusyTraveler Excellent Stay
Stayed in early December for busimess - hotel is $2 trip from airport on subway. Hotel room beautiful overlooking river; excellent food and bar.
Most importantly, staff was excellent. Francisco at front desk was great at check-in with my room selection, the green program, award points and general information.
I would highly recommend this hotel for business or pleasure stays - it is close to everything downtown and very convienant. Most importantly, you are treated like royalty.
February 6, 2013
Rated 5 out of 5 by David317 The staff makes the difference
Sarah, behind the front desk, was very friendly and also very accommodating . Upon checking, we noticed that our room wasn't vacuumed, after a brief visit to Sarah at the front desk, that problem was quickly rectified to our complete satisfaction! We also dined at the hotels restaurant, Juan was our waiter, and made our nite! What a cheerful personality he possesses . He was wonderful! We would definetly stay there again!
March 29, 2014
Rated 4 out of 5 by apingue Great hotel for a Chicago get away!
All round great hotel! First time visiting Chicago. Great location as it is a central location for the different areas. Would definitely go to this hotel again. Only a couple blocks away from the blue line "L" which takes you to and from O'Hare as well. Only $3 to get to the airport by the metro rather than a $40-$50 can ride. Got stuck in Chicago a couple extra nights as well due to weather and flight cancellations and the hotel was very accommodating. Great experience!
January 4, 2014
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 4 out of 5 by PennState63 Room Maintenance
The room service was at best marginal. We opted for going "green" on two nights only as we needed clean towels and bathroom items on other days. These never came at all on our last full day. There was no service whatsoever on Friday, April 27. Our room was totally ignored on that day and only slightly serviced on another day. We fully expected no service on those days that we went "green", but not on the other days. Better coordination is needed by the cleaning staff managers.
April 29, 2013
Rated 3 out of 5 by Rosh2002 Broken Phone
I spent 4 days and 3 nights at the Westin Chicago River North for a conference. For the most part, the service and accomodations were exemplary. There was one looming problem that was never solved for me and never even truly addressed. There was something wrong with the phone, and would ring by itself every hour or two with no one on the other end. The hotel staff kept telling me that there was nothing they could do, that I must have a colleague calling me. Not at 4am, I assure you. I did not get one night of restful sleep as the phone would ring throughout the night. My only solution was to unplug the phone, which bothered me because I still wanted to be reachable in case of an emergency. It was a shame that this one issue ruined my trip. I would have loved this hotel, but I left with a bad taste in my mouth.
August 20, 2012
Rated 5 out of 5 by Joseph99 Excellent hotel
The staff is so friendly and professional. The room was clean and the bed delightful.
May 19, 2014
Rated 5 out of 5 by SVO5Plus You Won't Be Disappointed
My third 2013 visit to this well-operated and welcoming Chicago hotel could not have been more comfortable nor pleasant. From Front Desk to Bellmen to Housekeeping to Hosts in the Club Lounge, every individual welcomed us and never failed to ask if anything more was needed. The staff understands well that sincere respect and enthusiasm for guests has results. I will always return to this very well- situated -to-The Loop hotel for its continuing efforts to please guests.
November 16, 2013
Rated 5 out of 5 by wilkens10 Great hotel
This hotel is really great. The staff is very friendly and helpful, the location is perfect and Sam (the trainer) is fabulous! He spent over an hour with my mom and I and developed a workout program for both of us, then followed up the day after we left. He also gave me nutrition ideas and said he'd send other workout programs to keep things fresh. Having access to someone like Sam (for free) definitely sets this hotel apart from others. I'd highly recommend the property.
July 19, 2012
Rated 2 out of 5 by Larr disappointed
Valet was a horrible experience. 20 minutes in line to drop off my car and the attendants were walking, not even quickly, while 3 guys in suits watched unfazed as if it happened all the time. We had to put extra towels on the floor of the bathroom because it was so cold. I discussed valet at check out. Sarah said the manager would reach out to me.......never heard from them, I guess it isn't that important.
March 31, 2014
Rated 5 out of 5 by sallyl4l5 "Heavenly" bedding!
The hotel and the staff were wonderful but the bedding was the star as far as we were concerned. I'm a poor sleeper and I never woke up during the night. The mattress was so comfortable and the pillows were great. We are looking into buying the pillows for your home use. The room was gorgeous and the staff made us feel very welcome. We will definitely stay here again.
April 15, 2014
Rated 3 out of 5 by 192reasons Good, just not great.
Nice location in downtown Chicago. Clearly an older hotel (maybe 70's era) that has been retrofit. In some cases this works well, for example a nice lobby. In others it falls short, e.g. a "heavenly" shower in a tub that couldn't seem to keep up with draining the water.
Nice and helpful staff as I've found is the norm at Westin properties.
April 21, 2014
Rated 5 out of 5 by TrojanSkyCop1 Great luxury and service
I was there in October 2013 for the USC-Notre Dame football game (it was the official HQ hotel for USC, my alma mater) while I was on R&R from Iraq, and the service and atmosphere were excellent. Special thanks to the Front Desk Rep who checked me in--unfortunately, I don't remember his name for certain, but I think his name was Steve.
I also liked the fact that as an SPG member, I had my own dedicated floor--nice touch that made me feel like a VIP--thanks!!
January 5, 2014
Rated 4 out of 5 by KatieN88 almost perfect - just a few recommended changes
overall, my stay at the westin was great. the beds were heavenly, as advertised, and my room was spacious with a great view and a huge bathroom. there were just a few things that i expected and were surprised not to have: 1) a modern alarm clock with an ipod docking station, i.e. an iHome. almost every modern hotel i stay in these days has one, and was quite surprised the westin didn't. 2) a microwave - i was in town for a few days, and had no way to warm up leftover food i brought back to the hotel on a couple of occasions. 3) very poor lighting in the front entryway and in the bathroom.
these are all pretty minimal changes and my overall experience was still great, but for a caliber of hotel such as the westin, it would have been nice to have had these amenities.
also, i've called the accounting department twice since checkout to ask about some charges on my bill, and have still not received a call back.
April 9, 2014
Rated 2 out of 5 by TexasPete Underwhelming Brand Experience
I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return
September 28, 2013
Rated 5 out of 5 by Avianna Perfection.
The hotel staff treated me like I was a regular. The room was amazing and comfortable plus its view. I stayed at the trump towers and I can say for the $$, the Westin is exactly or much better. I lounged at the bar with my wife and enjoyed the surroundings, I would do it again if i stayed another day. night. Location was perfect, alot of restaurants and bars to visit (walking distance). I am already talking to my wife and friends for another night out.
August 22, 2012
Rated 2 out of 5 by Bill66206 Erroneously charged me for internet, won't respond
All was fine with the hotel - it's a typical Westin. Clean, comfortable. The problem was with customer service. Check in was fine, and the front desk agent asked what I wanted as my SPG Gold benefit. I chose complimentary internet. I checked out and the internet was not on my bill. A few hours later, I received an invoice that added a $14.95 internet fee. I've emailed customer service twice and they won't respond. I've had to dispute with Amex.
December 22, 2013
Rated 5 out of 5 by 22tango Centrally located to all major attractions in Chicago
This Westin is perfectly located for all types of tourists in Chicago. All major bus lines and train lines are within a 3 block walk from the hotel and this hotel is walking distance to Navy Pier, Magnificent Mile, Millenium Park and Sears Tower. It's a longer walk to John Hancock Building, but you can take a bus or cab there as well. The staff was very welcoming and upgraded us to a bigger room. It is a bit dark in the rooms, but not a big deal.
June 25, 2013
Rated 5 out of 5 by Alice40229 Excellent Customer Service
Very comfortable, quiet room. Big thank you to Brian Williams for going above and beyond to provide excellent customer service.
May 9, 2014