Rated 4 out of 5 by TravlnDawg Winter in Chicago
The Westin River North is in an ideal location. Multiple restaurants are nearby in all price ranges. Access to public transportation is easy. The facility has great views of the Chicago River (green for St Patricks when we were there), downtown, Marina City.
March 22, 2014
Rated 5 out of 5 by Trish2027 March Stay
While all other aspects of my stay were excellent there are improvements needed in guest rooms.
Lighting is terrible in bathroom, and entry hall. This was a consensus among my group as well. Also, the in-room temperature was very hard to control- too hot even when thermostat turned down to 65 and fan on high.
Bellman/Doorman James was WONDERFUL; very helpful and acknowledged me and my co-workers by name each day he saw us in the lobby. Made my day; each day he was working.
March 19, 2014
Rated 5 out of 5 by IARS Nice hotel for a conference
The only thing we would have appreciated was a later check out.
March 5, 2014
Rated 1 out of 5 by BTOH Disappointing
The only thing that met my expectations was the comfort of the bed. I was in Chicago for a business conference. I had a very hard time getting the files I needed because your hotel wifi was not secure- I am not allowed to use unprotected internet connections for anything work related. How a supposedly high-quality hotel in 2014 cannot meet this basic requirement of guests is beyond my comprehension. Absolutely unacceptable. Furthermore, the shower ran out of hot water in barely a minute. It was a very uncomfortable experience and not how I would have liked to start each day. Again, simply unacceptable. I would not recommend this hotel for any reason.
March 4, 2014
Rated 5 out of 5 by RLS1955 Weekend Chicago Visit
Great property/location and THE most comfortable beds.
March 3, 2014
Rated 2 out of 5 by jay620 Disapointment of Sushi Cook
The Sushi Cook doesn't wash his hands and wear gloves before preparing the food. Food safety is definetely a concern at his hotel's restaurant.
February 23, 2014
Rated 5 out of 5 by sbd39 Always feel welcome
I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again.
February 23, 2014
Rated 4 out of 5 by BigV Excessive Room Service Charges
We have stayed at the Westin River North many times. It's very comfortable and conveniently located. However, I had called prior to our arrival to request chocolate covered strawberries and a half bottle of champagne be sent to our room for Valentines Day. Room service delivered TWO strawberries, and a split bottle (165ml) of champagne and billed us $58! I called to discuss, no answer, no response to my message. Emailed twice...no response. Bad form, bad impression!
February 21, 2014
Rated 4 out of 5 by Lou0 Service was great
Staff was friendly and helpful
February 17, 2014
Rated 4 out of 5 by TipRaw This hotel has a good location
Ice machine not working on the 6 floor . The front desk didn't inform that I have to pay extra for Wi Fi . That only thing not happy . I will not connect to wi Fi to pay extra money if I was told . The other that this hotel need is music .
February 16, 2014
Rated 5 out of 5 by Chris222 Very nice hotel
I enjoyed my stay at the Westin with friends. They seemed also impressed with the hotel. The hotel was very near all of the downtown attractions. The only negatives were: No extra blanket in room & not enough towels. I would however stay here again. Very clean.
February 16, 2014
Rated 5 out of 5 by syrmn Great business hotel
Easy and fast check-in, clean well stocked room, strong wi-fi signal, great room service (good variety, punctual, 24hr options), free newspapers, very convenient executive club lounge and a well appointed gym. What can I say- Westin makes 5 star reviews so easy!
February 11, 2014
Rated 5 out of 5 by Cee19 My totally invigorating weekend at the weston chicago River North
I would highly recommend this hotel.
the employees are exceptionally accommodating and friendly, the food is excellent and the rooms are well maintained.
February 4, 2014
Rated 5 out of 5 by Eddie74 This hotel has a great view
The hotel was awesome. Everything from the lobby, room, view and staff was excellent. My wife and I got married this past weekend and are grateful for the staff meeting our needs. Thank you Westin. We will be back.
February 3, 2014
Rated 5 out of 5 by larrymr great front desk
the young man that checked me in was excellent.
it was a quiet moment in the am and he selected a great room// as i was for just one night.. and a SPG member.. I tried to go down later to thank him / but could not find..
if my record shows his name.. as I believe it will- please thank him for me and note the excellent service..
will be back !
February 3, 2014
Rated 1 out of 5 by Steviek Staff was Great Hotel Stay was not.
Hotel Cleanlisness was not good. The staff had to move me to 3 rooms. I did not complain but the 3rd still had hair on the convers. I had a rough time sleeping because of noisy heater and lack of overall feeling comfort.
January 27, 2014
Rated 5 out of 5 by Deb20 Westin River North
We have never stayed at this Westin and were pleased with the location and the service. Our room overlooked the Chicago River on this cold and windy weekend. The view was amazing! We upgraded our room and enjoyed the extra space. Thanks Chicago!
January 27, 2014
Rated 5 out of 5 by teacher32 Another terrific stay!
We have just returned from another visit with family in Chicago and had a wonderful experience again at the Chicago River North. The staff was attentive to our needs, friendly, and accommodating, especially Assistant Front Desk Manager Bryan Williams, and Front Desk Agents Sarah R, Kaitlyn and Francisco. Additionally the waitstaff in the Club Room, Kwasi, Lucy and Victor were fantastic as always!
January 23, 2014
Rated 5 out of 5 by WeekendFamily Great Stay House of Blues
In town for a show at House of Blues across the street. Everything was great.
January 21, 2014
Rated 4 out of 5 by weekend3 Weekend Hotel Stay
The hotel itself is very nice. Nice lobby. Great gym for a hotel. Nice conference areas. My only issues were that the gym hours are very limiting (closed at 7pm on the weekend). Also, the flat sheet on the bed is not as big as the gross duvet so you are having to touch the duvet that never gets washed while sleeping which was very unpleasant. The hotel needs to change out their sheets so that they are big enough to fit the bed.
January 21, 2014
Rated 5 out of 5 by JoeyMexico 5 Star Customer Service
The Assistant Front Desk Manager at the Westin Chicago River North displayed a level of customer service I have never experienced before from a Starwood employee. His name is Bryan Williams. Mr. Williams was able to accommodate my colleagues and I during a recent work trip to Chicago. Our communication was conducted via email, do to the fact that I work overseas, which did not deter him from providing myself and guests such a memorable weekend in Chicago. My colleagues commended him for his assistance and amazing customer service upon our arrival. Whatever you can do for Mr. Williams, or if you need me to write another review, or call his manager, please let me know. Give my best to Bryan, and I will most definitely continue staying at the River North in Chicago.
January 20, 2014
Rated 3 out of 5 by cohen921 the hotel needs some TLC
I have stayed at this hotel many times over the last few years. I have noticed the hotel services and amenities going down over time. at my recent stay, the wifi did not work in my room (I tried several devices), the shower dripped all night, and the fan would intermittently come on all night and make a huge amount of noise. and this was a room on the executive floor.
January 15, 2014
Rated 5 out of 5 by AJV1501 5 Star
From check-in to check-out....1st Class all the way. Great Food & Professional Staff
January 13, 2014
Rated 5 out of 5 by Criselda Very Gracious
I just attended the Gay Christian Network's annual conference. We were treated with such grace and respect. Had a great interaction with Adam at the baggage holding area. Thank you for your kind words!!
January 13, 2014
Rated 5 out of 5 by cubscatcher Well-received
Staff was excellent in terms of treating us as Starwood Preferred Guests.
January 12, 2014
Rated 5 out of 5 by tmac34 First time on business, well done!
Great Service and outstanding facilities!
January 11, 2014
Rated 4 out of 5 by travelr VERY NICE, but staff too busy???
Good location, out&inside environment, restaurant, bar, amenities, room, bed, restroom, cleanliness, tv, desk, etc............................
However, had to wait for luggage, as bell hop was unavailable. Also, the room # on card key envelop was not legible, requiring a trip back to front desk.
January 10, 2014
Rated 5 out of 5 by Milwaukee22 great weekend get away
this hotel is in an excellent location. We had an early check in on Saturday and late check out on Sunday, which worked out great. The room was spacious. The gym was phenomenal. I will stay here again the next time I'm in Chicago
January 6, 2014
Rated 5 out of 5 by TrojanSkyCop1 Great luxury and service
I was there in October 2013 for the USC-Notre Dame football game (it was the official HQ hotel for USC, my alma mater) while I was on R&R from Iraq, and the service and atmosphere were excellent. Special thanks to the Front Desk Rep who checked me in--unfortunately, I don't remember his name for certain, but I think his name was Steve.
I also liked the fact that as an SPG member, I had my own dedicated floor--nice touch that made me feel like a VIP--thanks!!
January 5, 2014
Rated 4 out of 5 by apingue Great hotel for a Chicago get away!
All round great hotel! First time visiting Chicago. Great location as it is a central location for the different areas. Would definitely go to this hotel again. Only a couple blocks away from the blue line "L" which takes you to and from O'Hare as well. Only $3 to get to the airport by the metro rather than a $40-$50 can ride. Got stuck in Chicago a couple extra nights as well due to weather and flight cancellations and the hotel was very accommodating. Great experience!
January 4, 2014