Rated 4 out of 5 by TSA1 Nice room, lacked additional room amenities
Our room was nice and clean. It lacked additional amenities because all it had was a desk, chair, tv, and small coffee pot. Our toilet needed to be unplugged 3 times because water did not flow properly. The hotel staff was great. The hotel location was. Excellent, close to many restaurants, activities, and the airport. Construction going on in the lobby area and 2nd floor.
February 21, 2013
Rated 4 out of 5 by nikkirt629 Not your typical airport hotel
This is not your typical airport hotel - it is newly renovated, very clean, amazing service and a good restaurant. No need to travel to downtown when there is a great hotel close to the airport and easy to get to meetings in the suburbs.
August 6, 2014
Rated 5 out of 5 by GratefulSPGmember Friendly, accomodating staff
I appreciate the desk clerk letting us check into one of our two rooms early so we could go into the city. The shuttle driver kindly took us right the the "L" train stop. The bed was very comfortable, 2-headed shower wonderful, and room was large. I wish we had been staying more than just one night. BTW, Giordano's Pizza, just a block away, had amazing Chicago-style pie.
July 6, 2012
Rated 3 out of 5 by ghostgirl1 Average hotel
Cleanliness was okay. There were spots on the carpet. The bathroom robe had spots on it. Customer service did not seem to care that some of us had transportation cancelled because of the Storm Sandy. They were not helpful in trying to get us other forms of transportation. The restaurants and food were too expensive!!! Not sure if I would want to stay at a Westin anymore.
November 3, 2012
Rated 4 out of 5 by Marko1 Convenience
This hotel is located perfectly for a quick visit via air to Chicago. A shuttle that loops every 15 minutes gets you from the airport to the hotel without a hassle. You can also walk a block and a half to a rapid transit station from which you can take a traffic free ride into the center of Chicago at a low cost. In between, the hotel provides a solid Westin experience.
June 12, 2013
Rated 2 out of 5 by SAVBT No up to previous standards
This visit was disappointing compared to previous. The hall way to my room looked like it had not been vacuumed in a few days. My room had food crumbs around the seating areas and the carpet was soiled in a few places. The mirror in the bathroom was chipped and worn around the sink. To me, it is time for a complete hotel make-over, plus better housekeeping inspections.
June 15, 2012
Rated 5 out of 5 by McGRATH Great Hotel
Very comfortable and clean, good food, met our expectations and good price.
August 27, 2014
Rated 4 out of 5 by Ron625 Comfortable and quiet
Overall this was an outstanding hotel. Was disappointed in the "Green" option. While I participated in the "Green" option, I believe the maid service should still be required to enter rooms and replenish Coffee condiments and any other needs that can be done without changing linens and bath towels. Also for a 4 star hotel, breakfast room service should be available.
January 27, 2014
Rated 4 out of 5 by OHBoy614 Nice place!
The front desk staff was very friendly. Jennyfer stands out as having particular interest in making sure we had a pleasant stay. The room was clean and the bed was very comfortable. My other half wasn't a fan of the pillows, and the bathroom could use some updates. Never ate at the hotel as the cost seemed very high. But overall, I'm looking forward to future stays.
August 1, 2012
Rated 3 out of 5 by chatty Parking
The food service, desk , cleaning services weregreat. But,, we had problems nearly every time we went in our out of the parking lot swipecard not working. Also,,the greet/valet guys could see the line of people who couldn't get out of the parking lot bud didnt help until someone would ask them to assst. poor service.
June 30, 2014
Rated 2 out of 5 by Chas1434 Problems
First my room had no heat. I called teh front desk 3 times in a 5 hour time frame. The last call I was told that they checked it out and needed to order a part. Then I was asked if I wanted to stay in that room or move to another.....
I also lost $3.75 in a vending machine after moving rooms and was told "Sorry about that"....
Nice hotel good atmosphere but ......
January 6, 2013
Rated 5 out of 5 by lael Great service and ammenities
Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler.
July 30, 2014
Rated 4 out of 5 by ericka79 This hotel has a very nice pool
Overall everything was great with the exception of the loud guest yelling in the hallways drunk! I think there was an event going on this past weekend, I love the hotel but the guest made it hard for me to sleep!
August 7, 2014
Rated 4 out of 5 by MSG101 Nice facility............staff are sub par
The lobby area, restaurant, rooms, etc are beautiful after the renovation--I have been a SPG Platinum member for years and last year had over 100 nights in SPG hotels--I am not asking for special treatment but I do not expect to be treated rudely.........the staff really need some training and need to understand folks have a choice of where they stay
April 18, 2014
Rated 2 out of 5 by Sal9965 Executive suite failed to deliver
We booked the executive suite as the rep presented it as a great room - nicest in hotel. There is no way it was 700 square feet - there were no French doors as the picture showed and the amenities were standard. Not worth the extra money. We were in room 1116 so perhaps that was a bad room but I called and asked front desk and they assured me it was a suite.
July 29, 2013
Rated 5 out of 5 by Kahuna45 Wowed by this Westin!
Great, responsive and engaging staff. Quick check-in and check-out, Starbucks in the lobby, comfortable and spacious rooms. As a traveler for business, everything works well, wifi is great, room and food is great, and a wonderful shower as well. I'll be back.
July 23, 2014
Rated 5 out of 5 by Sheila1 Close to downtown Chicago
We got there at 8pm, they didn't have a double bed for our family, but they did up grade us free with a king size bed & couch very nice. They also paid for our parking, because of our inconvenience. Everyone was very nice. If you stay in Chicago you pay for it, it's worth the drive to stay out of down town and to be treated like loyalty! Thank you Westin!!
September 3, 2013
Rated 5 out of 5 by stargate45 Great stay for convention!
I stayed at the convention for a convention and it was a blast! The Westin was very clean and had a very good restaurant.
August 18, 2014
Rated 4 out of 5 by nrad Problem with the door lock
Arrived fairly late and hungry. The key card would not open the door. Fortunately, I was able to flag down a staff person who was able to open my door. He also got a working key and left it under my door. Probably seemed longer that it really took since I wanted to get to the restaurant ASAP.
At some point it would be nice to have free wifi for everyone.
September 19, 2013
Rated 3 out of 5 by Dave43 This is a fading hotel from many standpoints.
I stayed one night this time but have stayed here many times before. Three problems with my room. First, there was significant mold apparent in the shower. Secondly, the TV worked poorly. I asked to have the remote fixed but after it was repaired, the remote still worked intermittently. Finally their was a hand towel hanging up that had red stains on it.
December 20, 2012
Rated 5 out of 5 by JOPappas Fabulous Visit
I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc...
I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc...
She went above and beyond to make our stay "extra special".
I will go back to the Westin for many reasons but most of all Denise!!!
March 31, 2014
Rated 4 out of 5 by DELAYEDVISITOR1013 STOPOVER AT THE WESTIN
THERE IS NOT ENOUGH SELECTION OF PLACES TO EAT. ELEVATORS ARE VERY SPACIOUS. THE HOTEL WAS QUITE CLEAN, WE GOT 8 EMAIL MESSAGES ASKING TO DO THIS SURVEY, THAT'S ANNOYING. SHUTTLE SERVICE EXCELLENT
August 7, 2014
Rated 5 out of 5 by dancemom66 nice hotel
we had a great stay. We were with a huge convention and it never felt super crowded or crazy. The elevators were never full and things were clean and fresh. Didn't eat in the restaurant...I heard there were a few problems with that but the starbucks was great. The rooms were big...wish you could turn the heat down more, it felt a little stuffy at night.
March 4, 2013
Rated 5 out of 5 by Jackson45 Great Meeting Location
I attended a conference at this hotel and was very happy with how well everything seemed to function. It was very clean and I loved the option of having housekeeping service or not....I chose not.
August 6, 2014
Rated 5 out of 5 by TJD24 Great Weekend
Plenty of room for our convention. Comfortable accommodations and courteous service by all the staff.
August 19, 2014
Rated 5 out of 5 by Vicki474 Beautiful Hotel, Exceptional Customer Service
The customer service I continue to received everytime I stay at the Westin O'Hare is nothing but Outstanding!
August 18, 2014
Rated 4 out of 5 by johne859 Functional, as expected for airport mainstream chain
Fairly upscale all around. But, bed comfort was disappointing. Traditional mattress & it was showing wear; pillows also seemed worn - squishy, no substance. Could not get really comfortable. Had meeting in the "Boardroom," which was a well-appointed comfortable room, but I yawned a lot through the day.
June 23, 2014
Rated 1 out of 5 by Anin Rude and Unhelpful Staff
The hotel management clearly does not care about its guest. There is ZERO recognition for a SPG Platinum Guest (a Lifetime Gold). There was an unwillingness to be helpful. We had requested two connecting rooms (for our young children) and they did not even bother to do that. We had actually called ahead and even had the SPG Pltinum concierge call to arrange this. The front office staff is the WORST of any SPG hotel we have stayed in. In particular, the front office manager had an awful attitude and probably is ill-suited to be in any customer service role. One of the elevators trapped my husband for a short while, the door of one of the three rooms we had got stuck and the airport shuttle was late. The staff at the restaurant was exceptionally nice and helpful and so was housekeeping and valet. No one was there to help at the Fitness Center or answer any questions about potential spa treatments. There is a cavalier attitude towards guests.
June 6, 2013
Rated 5 out of 5 by Kappy63 Professional , efficient stay
I was only there for one evening but everything went smoothly. Speedy check in, comfortable, clean room. Fast shuttle to/from airport. Did not use restaurant or gym but heard they are both excellent.
August 3, 2014
Rated 4 out of 5 by J1223 Nice staff, good location, few things need improvement
Dirty bathroom when we checked in, called to have it taken care of while we were out for the evening and it was not done. Service express sent a $5 coffee shop certificate to say sorry and cleaned it a day after check in. Room was well worn, furniture scraped up, carpet was shredding, tiles were loose in bathroom very surprising for a Westin...
December 28, 2012