Rated 5 out of 5 by 13slimducks Beautiful hotel, perfect location
Great hotel, great location, amazing views from room, terrific breakfast, warm and welcoming staff, Wonderful bartender named Nikki in Bar 10.
November 19, 2013
Rated 5 out of 5 by Djn53 Great location
- great shopping & dining nearby
- easy to get to public transportation
- love their toiletries
November 18, 2013
Rated 5 out of 5 by n2shopping Great Service. Great Location
It was our first visit to Boston. Impeccable service from all staff members. We arrived early morning on Columbus Day weekend. A nice gentleman welcomed us. The hotel was completely booked, but we were told we would be checked in as soon as a room became available. Had breakfast at the Huntington. We got our rooms by 12:30. Very satisfied with our accommodations.
October 27, 2013
Rated 4 out of 5 by joef Okay..
Room was fine. I asked for my receipt and was told that it would be emailed. However, I received this review request but never my receipt as promised...
November 15, 2013
Rated 5 out of 5 by SATT Service
Love the hotel but your bathroom is really dark and could use more light.
November 17, 2013
Rated 4 out of 5 by MarkTexNYC I'd stay here again
Nothing to complain about, for the most part, but also nothing special to write about here. If I need to be back in this part of Boston, I'll stay here again.
- Big, bustling conference property
- Great views from higher floors
- Nothing special/worthwhile for SPG Platinum folks
- Walls are paper thin and you can hear pretty much everything going on around you (which means they can hear you, too)
- Great Heavenly beds
- Walking distance to lots in Boston.
Assuming price is right, I'd stay here again.
March 6, 2012
Rated 4 out of 5 by mlhb Comfortable rooms but NOISY stay
This is my second stay at this location and the rooms and beds are very nice.
The main problem is the noise level in the rooms. There is a large space under the door to the room and you hear everything going on outside your room very loudly.
Also Guest Room doors Slam shut and make a very loud noise. So you also hear everyone coming and going. Other Business associates told me they experienced this issue as well in this location.
October 3, 2013
Rated 5 out of 5 by Tucsonmike Outstanding staff and Westin Hotel
The staff was outstanding, everyone made me feel welcome , and were very helpful. I would like to especially commend the front desk ladies. One example was that they charged my IPhone for me as I had forgotten my charger. I enjoyed the readily available daily copies of USA Today and the Wall Street Journal. The rooms were outstanding in their condition, decor, cleanliness and comfort. I slept better on the bed in my room at the Copely Westin than in my own bed at home. It was the best of the best.
August 20, 2012
Rated 5 out of 5 by PVRA Boston's finest - or at least one of the finest
I love this hotel for the location (Copley), convenience (close to T, covered walk to the malls), and the standards.
I have stayed here a few times and have met the hotel manager - Mr. Singh as well. He runs a fairly tight ship apparently as service levels at this hotel are very high considering it;s size and the fact that it is also a huge convention hotel.
I would highly recommend a corner suite on a high floor for a really good view of Camb ridge on one side and parts of Boston on the other.
October 21, 2011
Rated 5 out of 5 by HndE Gr8 rooms
Clean rooms, gr8 riverview from the floor we have stayed. (30th) luv the easy access to the mall.
December 5, 2011
Rated 5 out of 5 by FLSL great location
This hotel is in a great location. It's 1 block from the Green T line and just two blocks from great dining options. The only negative is the parking, which is valet only and $47. No self park option. If you ASK they will direct you to Copley Place, which is the mall connected to the hotel. It's $35 overnight there, but you have to pay each time you go out - if you're parking for the duration or leaving each day for the full day, it's a better option. Concierge is very helpful at this property.
August 5, 2012
Rated 5 out of 5 by Akemi Fabulous
Extremely friendly and professional check-in staff; extraordinary location and views; wonderful work-out facility--we will definitely be back. We hated to leave.
November 10, 2013
Rated 5 out of 5 by Joze Great stay!
We had a wonderful stay. We were fortunate to receive an upgrade to our room to a suite. THe room was beautiful with so much space...and a unbelievable view of the city!!! Everyone at the hotel was very professional and the service was amazing!
November 4, 2013
Rated 5 out of 5 by Boris53 I always choosing Westin
This hotel has has great location, very convenient for tourists and business.
Very professional staff and very good quality of rooms
November 11, 2013
Rated 4 out of 5 by DG47 Great room
The corner junior suite room that we had was spectacular-the best room that I have ever had in Boston, after many, many stays. Unfortunately I have two complaints, being charged for each computer device is penurious and quite off putting. I personally think your rates should include wireless access; but if not, certainly a daily rate for access should include all devices- especially for a Starwood member. Secondly, it was disappointing that the TV did not allow access for the channel MS-NBC.
August 16, 2012
Rated 5 out of 5 by CFAConferenceAttendee Boston Conference
The Westin Copley Square is conveniently located to all the import parts of Boston while being a short 15 minute cab ride from the airport. The local area is full of great restaurants and bars. A nice setting for the conference I was attending. The hotel is modern and up to date with all the conveniences. The staff goes out of their way to help.
October 21, 2013
Rated 4 out of 5 by Shar Bed, Robe, Jacuzzi, Green
I stay here every year, though it's the farthest hotel in the pathway to the Hynes Center. Comfiest beds. In-room bathrobe. Great fitness center with pool/jacuzzi. The only reason I didn't give five stars is that the fitness center was closed this time and no alternative jacuzzi was available. They also have a "green" policy that gives the guest a $5 gift card to in-house shopping & restaurants if housekeeping is skipped for a day. Newspapers (WSJ/USA Today) on every floor. Truly a delight!
December 5, 2011
Rated 3 out of 5 by Apol29 Great location and staff
This place is very convenient and close to everything. Though it is small compared to other Westin I stayed, i like the staff that nice and friendly at front desk. the fitness center was ok. The lobby is rather busy since it is in a busy shopping center. and that might be why staff failed to see me and offer help with bags. i would not be bothered too much if i did not see few hairs in my bathroom but that s not a big deal just freak me out when see things like that in a place like this.
January 11, 2012
Rated 4 out of 5 by jechho Good choice in Boston - but please fix the gap!
If this hotel only could do something about the huge gap between the floor and the door, they would get a five star rating from me. But the gap spoiled our stay, as we were awoken in the morning every time there was a noise in the hallway. Door slamming, people talking, kids running etc. etc. And please install soft lock door mechanisms while you are at it. Inconsiderate door slammers are everywhere and not the hotel's fault. ( One should think sleeping would be a priority at hotels?)
March 23, 2013
Rated 3 out of 5 by Chocolate2 Disappointed
We arrived on Sunday afternoon for our nephew's wedding. When we went to bed around midnight, I found a tear in the sheets and the light on the clock did not work. Not a big deal, but with the price that we paid it was disappointing.
November 2, 2013
Rated 5 out of 5 by Veedee Great Weekend Escape
We had a woderful weekend at the Westin Copley. Great room with an amazing view of the city. Shop at the mall and dinner/breakfast in the hotel. Highly recommend a weekend getaway at the Westin Copley..
November 4, 2013
Rated 5 out of 5 by Lynn56 This hotel is in the perfect location for shopping.
LOVED the location of the hotel, superior shopping and very enjoyable dining via indoor walkways and in outdoor close proximity. Hotel also has great rooms and jr. suites especially the series 1 rooms and an indoor pool. My only big disappointment was the Concierge Services. She was very unhelpful again by not getting us any tickets but did tell us how WE could try and get them. I was on vacation and wanted someone else to do the legwork! I go through this every time I stay there...
January 1, 2013
Rated 4 out of 5 by HalS This hotel has a great location
But the cleanliness of the room was not that good : hair in the bathtub. Too much dust. A fee has to be paid for internet in the room and the connection was extremely bad !
We have to wait in line to take the elevator !
Very nice lobby, very nice bar. Conerning the breakfast, the choice is very limited.
October 23, 2013
Rated 5 out of 5 by MysticHermit Wonderful experience in a wonderful location
I loved the location of the hotel and how well maintained the rooms were. The staff were extremely helpful and I enjoyed staying at this place.
November 6, 2013
Rated 4 out of 5 by BusyBeeVee Just a couple complaints but overall well worth it!
This hotel is located near copley square and Boston public library, close to the copley t stop, indoor access to the malls and short walk to Newbury st. Taxis always available upfront so very accessible location wise. The rooms are modern and new. They recognize your Starwood status and treat you well for it. I got a free room upgrade twice, once when i paid for a king room and once when I got a room on my points. Ipad two issues during my stay. One, my junior suite bathroom had some red dirt in the tub, which the housekeeping staff said was cleaning liquid. But seeing red in the morning gave me a real scare. Two, the concierge wasn't prompt about sending someone for my luggage giving me a vague answer like will send him if I found him. Not sure how long to wait I took my luggage (with much difficulty) myself.
November 30, 2012
Rated 4 out of 5 by dthom Great staff
The staff at Copley Place were very professional and we had no problems. The room comfort was great, but the sensored snacks were a surprize. The staff fixed an accidental charge on one of our rooms with no problems. My only complaint, if you want to call it a complaint, is the elevator bank has about 7 elevators, of which I noticed only two or three worked at any one time making waits for an elevator during high volume times between 5 to 10 minutes. That gets old quick.
July 20, 2012
Rated 3 out of 5 by Bfan8 Great location, for a price
Pro: location, great view, clean room, very comfortable bed, helpful front desk staff
Con: no free internet access in room, no fridge in room, no SPG check-in line open, very expensive parking
Overall good experience, although expected more from a flagship Starwood property as you do pay a premium for such a great location and do not get anything extra in return.
October 6, 2013
Rated 5 out of 5 by Felicia03 The Hotel is lovely a
The Hotel was extremely accommodating and the staff very friendly.
November 5, 2013
Rated 4 out of 5 by DrNorma2 great hotel. cable tv options need work
I enjoyed my stay at this hotel for a conference but was disappointed not to be able to watch my favorite cable TV. There was FOX and CNN but no MSNBC. Very disappointing. I couldn't wait to leave.
October 28, 2013
Rated 5 out of 5 by Tori Highly Recommended!
I stayed at the Westin for a work conferenceThe staff was pleasant and helpful and rooms were clean and comfortable. Also, the location was great! The area was convenient and there is a train station right across the street for easy access to the rest of town. No complaints about the hotel itself! The only complaint I have would be the service in the Bar/Restaurant--we ate/drank there a few times and the servers were not always as friendly as I would like.
August 6, 2012