Rated 4 out of 5 by Awards Meetings
Despite promises made at the PreCon, not all details were met.
May 14, 2014
Rated 2 out of 5 by k9chaos Service needs to improve
We experienced service problems from check in to check out. The desk clerk had trouble checking us in for the 3 rooms we reserved. When we got to the floor, one of the rooms did not have the bed configuration we ordered. We ate in the restaurant only once due to SLOW service from the kitchen, mediocre food and the uncleanliness of the restaurant. There did not appear to be sufficient staff in the restaurant to wait on clients and bus dirty tables. The carpets on our rooms needed to be shampooed. Our bills were incorrect on check out and required a stop at the desk. We could not call the valets to bring our cars up but had to go to the lobby to have them brought from the garage. Overall, I would not return to this hotel.
November 28, 2012
Rated 3 out of 5 by cafemomcmms Very disappointed
I am very disappointed, Housekeeping is awful..My top comforter was left on the floor, garbage left sitting around, left 1 hand towel, dusty. Did not start cleaning our room until around 4:15 and we had to leave again to come back to a mess. Not sure what the shuttle bus is for but was told we had to call a cab. No vending machines to get a drink and everything closes at 10. Only met 1 nice person and that was the bell hop who took our luggage to the bus. Probably will never stay in a westin again..Beautiful place, but that's not what makes your stay comfortable.
July 19, 2013
Rated 5 out of 5 by FrankFrank You will enjoy your staff
Great hotel and the staff is outstanding. The green program should be an industry standard. Thanks for a great week.
May 12, 2014
Rated 2 out of 5 by irish room cleanliness and quality
I am a frequnet traveler. On this stay at the Westin, my first room the TV was broken when I was moved to a second room- the carpet had large stains on it, there was food left from a previous guest, no trash can in the bathroom and the internet would never connect. After calling management I was assured all would be taken care of the next day while I was out of my room- but after being gone from 7:30am-9:00pm - nothing was done to fix the problems- and the yogurt I had from the conceirge lounge was covered in mold when I opened it! Just a total quality breakdown.
July 22, 2012
Rated 5 out of 5 by namz Absolutely fantastic
This hotel is AMAZING! I came into town for a wedding and was annoyed since every hotel was full and Westin was my last option.. Once I walked in, I was extremely happy I had chosen The Westin! The lobby is amazing; the staff is very friendly and speedy, the rooms were large and clean, and the views were absolutely breathtaking! I now insist on ONLY staying at The Westin when I visit Kansas City. They offer Starbucks coffee in the rooms, and the hotel lobby is connected to a mall with many stores and restaurants. The hotel is also RIGHT across from Union Station.
October 10, 2012
Rated 3 out of 5 by Boston07 Poor house keeping
Did not sign up for the green program yet received only 2 towels per day with no face cloths or mid range towels . strange , no bedding updates while staying for 4 nights
June 11, 2012
Rated 5 out of 5 by gschneck Great stay
I was there for business this last week and was treated fantastic while having an exceedingly comfortable room with everything I could need for a great price!
May 9, 2014
Rated 4 out of 5 by BookMan Surprisingly excellent conference catering
Having attended conferences around the world I have eaten more than my fair share of 'rubber chicken'. In fact I often employ the frequent traveller ruse of claiming the vegetarian option just to ensure variety and taste.
No such ruse is needed at the Westin. We were in attendance for a 500+ person conference and the catering staff never failed to delight. Whether breakfast, lunch, h'ors d'oeuvres, or snacks, the standard and efficiency of service was first class.
I'm glad to know my trade group has apparently signed a multi -year deal with Westin. Thanks.
February 27, 2013
Rated 5 out of 5 by KathyG Beautiful Hotel
My son, a friend and I stayed at the hotel for the October NASCAR Sprint Cup race at Kansas Speedway. As soon as we got to the hotel I was very impressed with the courtesy and offers of help from the staff. We got there a few minutes before check in and all of the staff were very courteous and observant. One asking if I was in town for the race. The hotel is one of the prettiest hotels I've seen, especially the Atrium and waterfall. The view from our room was fantastic with a gorgeous view of Union Station and downtown. Would stay there again in a heartbeat.
October 23, 2012
Rated 4 out of 5 by Jackie00 Not Good for Stroller
This hotel is not accommodating to families with young children in strollers. I was traveling alone with my children ages 5, 3 and 20 months. Everywhere I went I had to ask people to help me carry the stroller and my child up and down stairs to get to the elevators or to the pool. It was a huge inconvenience.
The majority of the staff seemed very "un-emotional" and empathetic, including restaurant staff. However, their were two hotel staff that went above and beyond and I plan on giving them a rave review to management. Overall, I would not stay here again.
June 10, 2013
Rated 5 out of 5 by Lovekcity Great staff
Our stay was great...there was a big rock concert in town and the hotel was full, but the front desk staff accommodated our needs for 2 new rooms the night we checked in...the concert guests were smoking in their rooms and the hallway smelled horrible and I am allergic to cigarette smoke. When my daughter and I went down to the front desk to ask if there was any way we could be moved to a different floor, they were so kind and helpful and didn't hesitate for a moment to find us 2 new rooms on a much higher floor with a wonderful view of the city. Thank you!
May 16, 2012
Rated 3 out of 5 by Marggie1976 Great assistance by staff
We stayed at a special rate due to our son having surgery at Childrens Mercy the following morning. The front desk allowed us a late check out at the last minute when he had a difficult time coming out of his anesthesia. A manager walked up and down the hall and said loudly to the housekeeping staff, "Are they out yet, when will they be out?" He spoke spanish, and so does my husband who understood every word of of his loud warnings. This is our only complaint, the staff should realize we now live in a bilingual country and if guests are allowed a late check out, they should be left at peace. We were out prior the 2:00 p.m. check out. The rest of the stay was wonderful even though the construction was a bit confusing at times :)
February 26, 2013
Rated 5 out of 5 by Dots Great Hotel
Hotel was clean, great location, great food. Only issue was inconsistent and very slow internet in room.
May 9, 2014
Rated 5 out of 5 by Whit0786 Accommodating - Above and Beyond!
The first time we stayed at the Westin was on our wedding night. We got a corner room with beautiful views of the Liberty Memorial and downtown. We Loved It! We requested a similar room for our anniversary. Upon checking in, we recieved a nice room but without the view we had hoped for. My husband contacted the front desk, they appologized for the mix up and came up immediately with keys for a room with the 2 views. We recieved the never expected State Suite! Thanks for an AMAZING stay and the memories that we will never forget. Wonderful place to stay!
June 4, 2012
Rated 1 out of 5 by Lee1044 There are better hotels in Kansas City
In the past 2-years I have stayed art Westin Hotels. Each one had a nice lobby; but people do not sleep and stay in the lobby. I found my rooms to have many stains on the carpets and bedding. The long-time bellmen Gary and Paul still are excellent in their jobs. Most staff was friendly, but many were snooty and disconnected. The customer service call me twice between 7:00 a.m. and 7:30 a.m. to get my opinion on my room service breakfast, during a hectic time I'm trying to get ready for a meeting. He couldn't understand why I didn't want to talk to him.
October 6, 2013
Rated 3 out of 5 by PIP528 Needs updating
Disappointed in cleanliness & look of the room. Carpets stained & needed fresh coat of paint. Full length mirror had a film on it. Tried to clean it to no avail. Robe had what looked like dirty foot prints on the bottom of it. Requested room be cleaned after 4pm on 2 occassions but it never happened. Thus no coffee or clean towels the next morning. Upon checkout, we asked to complain to a manager & was told that one was not available. We were given a card with the website on it & told to submit complaint that way. A hotel of this class could do better.
February 29, 2012
Rated 4 out of 5 by TheRiem Nice location and atmosphere
My husband and I stayed for our 20 year wedding anniversary. I booked the room on the website but the hotel did not have my reservation when we arrived, they were able to rectify that rather quickly and did get us a room. Unfortunately it had two double beds:( I made special note on our reservation that we were celebrating our Anniversary but no mention made (it just would have been nice) no upgrade offered (we are SPG members as well). So - other than that we enjoyed ourselves very much - clean, beautiful hotel - lots to do and see very close.
September 13, 2012
Rated 5 out of 5 by Nelsonville Amenities
Bentons restraunt and bar had a great view of the city and some local entertainment. My wife and I have come to K.C. for some 20 years to enjoy the lights,. friends and do a little shopping.
We would visit the Bentons area in the late evening to enjoy the entertainment and have a beverage. Very enjoyable. Now I understand that this feature will no longer be available. Very disappointing as this was one of the reasons we would stay in this area. We wish the managment would reconsider this closing as we would pay a cover charge to keep it open.
November 30, 2011
Rated 3 out of 5 by Laviv Looks aren't everything
Very nice on the surface, but the green policy was poor. If you didn't want the sheets or towels changed, then they didn't even go in the room and clean or make the bed! $5 reward for this didn't nearly equal the money they saved by not even entering your room. The panel on the wall next to the curtains was filthy behind it. No hotel directory,so I had to call the desk for info. Very poor TV reception, it kept going out. Fitness center was nice, as was the pool, and waterfall area. Staff was very nice. There was a lot to do right in the area.
August 16, 2012
Rated 5 out of 5 by joe0821 I like to come back
I love this hotel in following reasons:
1) good location. it is next big shopping mall and great view of down town Kansas city
2) Great service. we stayed weekend and when I checked in, Front desk people upgraded me to corner room. when I had network problem, they immediately sent a technician to fix the issue.
3) I only look at GYM. it looks great and they have a nice pool.
4) the hotel is little old but staff tried to maintain it in their best I love their effort.
When I come back around Kansas city, I will definitely stay this hotel.
April 10, 2012
Rated 2 out of 5 by Shays21 Not worth it
A few things really bothered me about this hotel--it is very loud in terms of hallway noise as well as noise from the city at night. I listened to ambulances all night since it is near a hospital. I really think internet should be provided, especially since I was there for a conference and you would expect since it is a convention center internet would be available. Instead I was charged over 10 dollars for the 2 times I had to log in and print something--total time online=less than 10 minutes. Although I was told the gym was included, when I tried to use it I was told there was a $10 equipment fee charge to use the cardio machines. The overall room needs updates in terms of carpeting, bathroom fixtures and the TV (some channels had no sound).
September 26, 2012
Rated 4 out of 5 by cgar103150 Alittle Disappointed
We have stayed here numerous tiimes as it is a fabulous hotel and great location. Everything about it is perfect for us. But this time, our anniversary we ordered room service for dinner. Within 5 minutes the phone rings interrupting us to ask if all is OK. Appreciate call I guess but wish they had given us time to finish eating. 2nd: After dinner we were watching a movie and the manager knocked on the door to tell us the volume was too loud. We are both old but had not realized we were that hard of hearing. We apologize of course if we were bothering others but a call would have been nicer since my husband had to get out of bed, get dressed to answer door. Not to mention it is a little scary opening door to a stranger, even with an ID badge on.
November 7, 2012
Rated 5 out of 5 by pbg47 Superb Staff
While I don't usually communicate with hotels after I stay there, I must make this exception:
My week ending yesterday was by far one of the best hotel experiences I ever have had, and I do a fair amount of travel, both business and pleasure.
The housekeeping, restaurant service and front desk assistance all were excellent. Although the amenities were quite nice, it is the staff encounters I had -- on multiple occasions -- that boosted this from a good experience to a wonderful one. I must especially thank our housekeeper for Floor 18, the coffee bartenders and the young man who oversaw the staffing and service for the Boardroom last week.
All are to be commended highly. Thank you very much!
When I return to KC I know where I will be staying.
August 26, 2013
Rated 1 out of 5 by Mitch14 Crappy Service
I stay their 1 one and got charged twice for my room. Have called a couple times to try and get it settled and they have me twice that they would take care of it and a month later no happens. Call back again and the person I spoke with told me to hurry up she is late to take her lunch! I dont know what kind of service that is but i will never stay at another Westin again!!!! Travel quite a bit for work and have stayed at many Westins but I am going to change all of my stays to somewhere where they know who to treat guests!!!!!!!!!!!!!!!
October 12, 2012
Rated 3 out of 5 by KCVisitor2014 Beautiful Hotel With Poor Bedding
This is a beautiful hotel with fine facilities but terrible bedding. We had to remake the bed two times and had to contend with comforters that were designed for looks not comfort. To make matters worse, the pillows were filled with "clumps" of matted material. And when we asked for a blanket, we received a well-worn comforter that had been washed so many times the internal material was gathered along the seams.
April 7, 2014
Rated 5 out of 5 by sleanker Great, clean hotel
I was in town for the night and needed a place to stay. The staff was very friendly, valet parking was great. (located in downtown
( KC.) No parking. Very clean, bed was very comfortable and I loved the 12:00 check out!
April 28, 2014
Rated 5 out of 5 by Medmonds Great getaway
My wife and I can't thank you enough for making our stay not only relaxing, but memorable. From the second we pulled in the driveway we were made to feel important. The valet staff was extremely courteous and inviting. The front desk was welcoming and friendly. The concierge was very helpful not only giving us an awesome recommendation , but making the reservation for us. We came away with a new view of what customer service SHOULD look like. My wife and I can't thank you enough for making our stay not only relaxing, but memorable.
August 29, 2012
Rated 3 out of 5 by Wedding2013 Not honest about event and local activities
When deciding to book our wedding party over a year in advance we specifically asked if there were any other local city or hotel functions that would interfere with June 1. "Nothing" was the Hotel response even though EVERY June 1 there is a Large Marathon race all morning with the finish line at the hotel - Crazy and not responsible to not disclose this. Streets were blocked police did not care that Hotel patrons and wedding guests were blocked - Key wedding members were late and that is just unforgiveable way to start a wedding.
June 3, 2013
Rated 5 out of 5 by AH01 great hotel
I loved the hotel and the amenities were nice. I took advantage of the NB workout program and was delighted at the quality of the gear provided. I was however disappointed that there was a charge for the workout room. The facility was average, kind of small actually, and at the hotel rates I think it should be included. I also am disappointed when a hotel of this level charges for internet access in rooms. Seems like a basic feature and when a lower chain can offer it free, it makes you wonder why this hotel can't offer the same.
September 16, 2013