Rated 5 out of 5 by Ring78 Excellent Staff and Support
Shuttle Driver - Harry is very personable and goes out of his way to ensure all guests receive the transportation they need when they need it.
June 9, 2014
Rated 3 out of 5 by Soccermom71 Noise
We were very pleased with the accommodations. However, throughout the entire evening we were awakened by a yelping dog, running young athletes in the hall, and a drunk wedding party pounding on our door, as well as others. The front desk replied that there was a wedding party on our floor and that just happens. They also could not help us regarding the yelping dog that barked and yelped all night. Never again will I pay the money you charge to stay and be disturbed all night. It was a weekend away for us and I am unhappy with the lack of sleep, and courtesy of your staff
April 15, 2013
Rated 3 out of 5 by KCGal Surprised by Westin
First room was very dirty (brown stains on bedskirt, white adhesive on mirror, stain on chair), that we asked to move. Staff changed us immediately into another room.
Room 2 (1554) was fine enough. Bathroom mirror caulk had come down and was hanging in front of the mirror. Everything was just a little run down but better than the prev. room.
At 1 am, the next room were yelling and slamming (these were drunk adults) their doors for a good 15 min. Security was called and they quieted down for the most part.
We were planning on ordering room service, but decided to leave.
The beds were very nice and the coffee in the morning was a nice touch. Staff is very nice and friendly. However, the actual hotel needs some work.
June 26, 2012
Rated 4 out of 5 by Caj0424 Convenient access to Crowne Center but a little disappointed when we first arrived.
We recently stayed at the Westin so that we could take our son and his cousin to Legoland and Sealife aquarium. We were so happy with the convenient access to Crowne center and the attractions. Just a staircase up from the hotel and we were there! When we first arrived however, the beds were not fully made and there was a duvet and pillows thrown on a chair, but the bathroom looked like it had been attended to so we couldn't tell if they had cleaned the room or not. There happened to be a member of housekeeping in the hall and I informed them. They were very kind and immediately came and totally changed both beds and went over the room again. Other than that, they stay was excellent and the staff was very friendly.
July 11, 2012
Rated 3 out of 5 by As76 Dont call to make reservations
The hotel was great, but it took 7 phone calls to reserve my rooms. I can't believe it was this hard to make a reservation. I even called the manager and had to leave a message and never received a call back. I finally gave up and just took a chance that the reservation had been made. I Love this place and never had this much trouble before. when I got there I told the lady at the front desk what had happened, she seemed way to busy to listen, but did say she was sorry. Next time I think I will just go online to make them, but not sure I want to go back after all this.
February 17, 2013
Rated 5 out of 5 by Louise55 Great Place to Visit
I stayed at this hotel for a business conference. The Staff was very responsive and courteous - willing to do whatever to satisfy your needs. The location is very convenient to shopping and local attractions.
June 6, 2014
Rated 1 out of 5 by 1515 Poor staff
Have stayed at this hotel 15 times or more. Have been through a lot, remodels etc... Will not stay there again. Poor check in, late arrival 10;30, even called ahead. Did not get the bed type I wanted, reservation had been made Nov 3 for a Feb 13 stay. Small double beds, not even queen. Wanted king. Put on floor with 60+ high school dance competitors, loud noisy. No change in room. Checked out early. Poor check out. Poor valet the 2 days I did stay. A total of I guess 200+ high schoolers. Their buses and parents dominated rooms to valets. Very disappointed.
February 16, 2014
Rated 2 out of 5 by k9chaos Service needs to improve
We experienced service problems from check in to check out. The desk clerk had trouble checking us in for the 3 rooms we reserved. When we got to the floor, one of the rooms did not have the bed configuration we ordered. We ate in the restaurant only once due to SLOW service from the kitchen, mediocre food and the uncleanliness of the restaurant. There did not appear to be sufficient staff in the restaurant to wait on clients and bus dirty tables. The carpets on our rooms needed to be shampooed. Our bills were incorrect on check out and required a stop at the desk. We could not call the valets to bring our cars up but had to go to the lobby to have them brought from the garage. Overall, I would not return to this hotel.
November 28, 2012
Rated 4 out of 5 by Wooggles Love the gym
I did not get my wake-up call. That is an absolutely essential function of a hotel. On the other hand, the woman who opens the fitness center every morning is amazing. She is pleasant, helpful, and always busy keeping the place clean and tidy, I have stayed at the Westin a dozen or fifteen times in the last several years. The is there every morning, cheerful, pleasant, and willing to help.
May 22, 2014
Rated 3 out of 5 by cafemomcmms Very disappointed
I am very disappointed, Housekeeping is awful..My top comforter was left on the floor, garbage left sitting around, left 1 hand towel, dusty. Did not start cleaning our room until around 4:15 and we had to leave again to come back to a mess. Not sure what the shuttle bus is for but was told we had to call a cab. No vending machines to get a drink and everything closes at 10. Only met 1 nice person and that was the bell hop who took our luggage to the bus. Probably will never stay in a westin again..Beautiful place, but that's not what makes your stay comfortable.
July 19, 2013
Rated 2 out of 5 by irish room cleanliness and quality
I am a frequnet traveler. On this stay at the Westin, my first room the TV was broken when I was moved to a second room- the carpet had large stains on it, there was food left from a previous guest, no trash can in the bathroom and the internet would never connect. After calling management I was assured all would be taken care of the next day while I was out of my room- but after being gone from 7:30am-9:00pm - nothing was done to fix the problems- and the yogurt I had from the conceirge lounge was covered in mold when I opened it! Just a total quality breakdown.
July 22, 2012
Rated 5 out of 5 by namz Absolutely fantastic
This hotel is AMAZING! I came into town for a wedding and was annoyed since every hotel was full and Westin was my last option.. Once I walked in, I was extremely happy I had chosen The Westin! The lobby is amazing; the staff is very friendly and speedy, the rooms were large and clean, and the views were absolutely breathtaking! I now insist on ONLY staying at The Westin when I visit Kansas City. They offer Starbucks coffee in the rooms, and the hotel lobby is connected to a mall with many stores and restaurants. The hotel is also RIGHT across from Union Station.
October 10, 2012
Rated 3 out of 5 by Boston07 Poor house keeping
Did not sign up for the green program yet received only 2 towels per day with no face cloths or mid range towels . strange , no bedding updates while staying for 4 nights
June 11, 2012
Rated 4 out of 5 by leoacquarone A great hotel for everybody
It was my first time ever in the US, I went to Kansas on a business trip and was amazed by the quality of the room, location, and good service I received there.
I spent two weeks there in a room were I could see downtown (Sprint Arena), a beautiful view. Heating worked very well for me, and this was a very important factor for a good sleep since I faced a very cold weather during my stay.
The Crown Center Shopping that is in fact an annex to the hotel have a plenty of great places to eat. I can recommend the Einstein Bros Bagels for a quick breakfast and the Milano if you want a nice meal with a group of friends. Don't forget to check the Hallmarks store there for nice gifts.
I really loved my stay there and definitely will come back someday.
March 9, 2014
Rated 5 out of 5 by arky1 Perfect all around
Had a great trip. All of the staff was extremely kind and helpful - especially Ryan at the concierge desk.
June 6, 2014
Rated 5 out of 5 by KathyG Beautiful Hotel
My son, a friend and I stayed at the hotel for the October NASCAR Sprint Cup race at Kansas Speedway. As soon as we got to the hotel I was very impressed with the courtesy and offers of help from the staff. We got there a few minutes before check in and all of the staff were very courteous and observant. One asking if I was in town for the race. The hotel is one of the prettiest hotels I've seen, especially the Atrium and waterfall. The view from our room was fantastic with a gorgeous view of Union Station and downtown. Would stay there again in a heartbeat.
October 23, 2012
Rated 4 out of 5 by BookMan Surprisingly excellent conference catering
Having attended conferences around the world I have eaten more than my fair share of 'rubber chicken'. In fact I often employ the frequent traveller ruse of claiming the vegetarian option just to ensure variety and taste.
No such ruse is needed at the Westin. We were in attendance for a 500+ person conference and the catering staff never failed to delight. Whether breakfast, lunch, h'ors d'oeuvres, or snacks, the standard and efficiency of service was first class.
I'm glad to know my trade group has apparently signed a multi -year deal with Westin. Thanks.
February 27, 2013
Rated 4 out of 5 by Jackie00 Not Good for Stroller
This hotel is not accommodating to families with young children in strollers. I was traveling alone with my children ages 5, 3 and 20 months. Everywhere I went I had to ask people to help me carry the stroller and my child up and down stairs to get to the elevators or to the pool. It was a huge inconvenience.
The majority of the staff seemed very "un-emotional" and empathetic, including restaurant staff. However, their were two hotel staff that went above and beyond and I plan on giving them a rave review to management. Overall, I would not stay here again.
June 10, 2013
Rated 3 out of 5 by Marggie1976 Great assistance by staff
We stayed at a special rate due to our son having surgery at Childrens Mercy the following morning. The front desk allowed us a late check out at the last minute when he had a difficult time coming out of his anesthesia. A manager walked up and down the hall and said loudly to the housekeeping staff, "Are they out yet, when will they be out?" He spoke spanish, and so does my husband who understood every word of of his loud warnings. This is our only complaint, the staff should realize we now live in a bilingual country and if guests are allowed a late check out, they should be left at peace. We were out prior the 2:00 p.m. check out. The rest of the stay was wonderful even though the construction was a bit confusing at times :)
February 26, 2013
Rated 5 out of 5 by Lovekcity Great staff
Our stay was great...there was a big rock concert in town and the hotel was full, but the front desk staff accommodated our needs for 2 new rooms the night we checked in...the concert guests were smoking in their rooms and the hallway smelled horrible and I am allergic to cigarette smoke. When my daughter and I went down to the front desk to ask if there was any way we could be moved to a different floor, they were so kind and helpful and didn't hesitate for a moment to find us 2 new rooms on a much higher floor with a wonderful view of the city. Thank you!
May 16, 2012
Rated 5 out of 5 by Whit0786 Accommodating - Above and Beyond!
The first time we stayed at the Westin was on our wedding night. We got a corner room with beautiful views of the Liberty Memorial and downtown. We Loved It! We requested a similar room for our anniversary. Upon checking in, we recieved a nice room but without the view we had hoped for. My husband contacted the front desk, they appologized for the mix up and came up immediately with keys for a room with the 2 views. We recieved the never expected State Suite! Thanks for an AMAZING stay and the memories that we will never forget. Wonderful place to stay!
June 4, 2012
Rated 1 out of 5 by Lee1044 There are better hotels in Kansas City
In the past 2-years I have stayed art Westin Hotels. Each one had a nice lobby; but people do not sleep and stay in the lobby. I found my rooms to have many stains on the carpets and bedding. The long-time bellmen Gary and Paul still are excellent in their jobs. Most staff was friendly, but many were snooty and disconnected. The customer service call me twice between 7:00 a.m. and 7:30 a.m. to get my opinion on my room service breakfast, during a hectic time I'm trying to get ready for a meeting. He couldn't understand why I didn't want to talk to him.
October 6, 2013
Rated 3 out of 5 by PIP528 Needs updating
Disappointed in cleanliness & look of the room. Carpets stained & needed fresh coat of paint. Full length mirror had a film on it. Tried to clean it to no avail. Robe had what looked like dirty foot prints on the bottom of it. Requested room be cleaned after 4pm on 2 occassions but it never happened. Thus no coffee or clean towels the next morning. Upon checkout, we asked to complain to a manager & was told that one was not available. We were given a card with the website on it & told to submit complaint that way. A hotel of this class could do better.
February 29, 2012
Rated 5 out of 5 by 1Peanuts Executive Secretary
Everything was fantastic!
June 5, 2014
Rated 5 out of 5 by Spookie Great hotel
My husband enjoy staying at your hotel because of the nearby shops that are accessible. We will continue to stay as long as the atmosphere and service remains professiobal. Great hotel and we have friends that stay at your facility.
May 28, 2014
Rated 3 out of 5 by Fllvisitor52 This hotel needs to pay attention to details and focus on the customer.
- several people in our party were locked out of their suite and rooms, an hour before the wedding. It took 3 visits to the front desk to resolve this.
- had to call to have room made up, at 4:00 in the afternoon. Also, at least 3 others in our party had to do the same thing.
- need more people to work at the front desk, slow check in process.
May 19, 2014
Rated 4 out of 5 by TheRiem Nice location and atmosphere
My husband and I stayed for our 20 year wedding anniversary. I booked the room on the website but the hotel did not have my reservation when we arrived, they were able to rectify that rather quickly and did get us a room. Unfortunately it had two double beds:( I made special note on our reservation that we were celebrating our Anniversary but no mention made (it just would have been nice) no upgrade offered (we are SPG members as well). So - other than that we enjoyed ourselves very much - clean, beautiful hotel - lots to do and see very close.
September 13, 2012
Rated 3 out of 5 by USEMF14 USEMF Meeting
Hotel was a bit dated in decor and features, especailly the room. Internet access was spotty at best and very frustrating to get to work. Front desk staff was very good. Parking fee was very high for a city like Kansas City.
May 27, 2014
Rated 5 out of 5 by Nelsonville Amenities
Bentons restraunt and bar had a great view of the city and some local entertainment. My wife and I have come to K.C. for some 20 years to enjoy the lights,. friends and do a little shopping.
We would visit the Bentons area in the late evening to enjoy the entertainment and have a beverage. Very enjoyable. Now I understand that this feature will no longer be available. Very disappointing as this was one of the reasons we would stay in this area. We wish the managment would reconsider this closing as we would pay a cover charge to keep it open.
November 30, 2011
Rated 3 out of 5 by Laviv Looks aren't everything
Very nice on the surface, but the green policy was poor. If you didn't want the sheets or towels changed, then they didn't even go in the room and clean or make the bed! $5 reward for this didn't nearly equal the money they saved by not even entering your room. The panel on the wall next to the curtains was filthy behind it. No hotel directory,so I had to call the desk for info. Very poor TV reception, it kept going out. Fitness center was nice, as was the pool, and waterfall area. Staff was very nice. There was a lot to do right in the area.
August 16, 2012