Rated 3 out of 5 by PPAEMV Average Facitily - Excellent Service
The Hotel property (building) was clean and neat and initially impressive. However, the rooms, while clean, were somewhat "tired" and could use some refurbishment. The front desk service was absolutely tops in the industry. Information, special needs, suggestions were all excellent.
July 9, 2012
Rated 2 out of 5 by GRR47 NOT ONE OF MY FAVORITES
THE BAR STAFF COULDN'T HAVE BEEN NICER AND FRONT DESK DID ASK IF EVERYTHING WAS TO MY SATISFACTION WHEN CHECKING OUT. HOWEVER MY EXPERIENCE AT THIS PARTICULAR WESTIN HOTEL (THE ROOM AND THE MAID SERVICE) WAS LESS THAN DESIREABLE AND I WOULD NOT RECOMMEND STAYING AT THIS FACILITY .
August 5, 2013
Rated 3 out of 5 by Vulaj This Hotel can use some more attention
The Hotel had a very welcoming feel with very helpful staff at the front counter.
The room was clean and updated with the exception of the restroom. There was mold growing on the top of the wallcovering, the shower doors seemed old and dirty, and the lighting was extremely poor.
November 18, 2013
Rated 2 out of 5 by Theborg This hotel needs an upgrade
While the heavenly bed is king, the room is small and the bathroom is reminiscent of old Germantown minus the ambiance and history. Lobby staff is courteous but housekeeping missed the mark. Close proximity to the riverfront and water activity assisted in keeping the rating up.
July 28, 2013
Rated 3 out of 5 by Jay13 This hotel has small rooms
The Westin Columbus has very small rooms. We were in room 578. The closet was no bigger than half the size of a normal hotel closet. The bathroom was big enough for only one person at a time. There was not sufficient space in the room to store luggage for three to four people.
August 5, 2013
Rated 3 out of 5 by Will57 Difficulty getting staff to answer the phone
Ultimately called from an outside line to get an answer. Long time to get my car out of valet. Called ahead but valet had not been relayed the message.
July 19, 2014
Rated 4 out of 5 by MJMC Food and Beverage
I have stayed at this Westin several times. On my last visit I was disappointed to know that the main restaurant was only open for breakfast. So, dinner in the hotel was limited to room service or dinner in the bar. The food this trip was subpar compared to previous meals.
August 6, 2012
Rated 5 out of 5 by madpatter2001 Super staff!!
Wife and I stayed here as we were in town to see Wicked.. staff here were amazing!!...from the housecleaning staff to the bartenders... all were friendly and more than accomodating. Oh and if you stay here, be sure to order a Bloody Mary from the bar... they are amazing!!
June 24, 2013
Rated 4 out of 5 by jstoff6 Nice Service
The employees were extremely curtious and did everything possible to assist customers. The lines were long; however, because there did not seem to be enough employees to handle such a large group. For example, checking in took over a half hour per person.
April 28, 2014
Rated 5 out of 5 by Bodine12 This hotel has tremendous employees
The Columbus Westin has the friendless employees all around. Valet staff, front desk, turn down service, bartenders, room service, everyone is so friendly.
July 14, 2014
Rated 5 out of 5 by BobandJudene Classic Elegance
We booked two rooms while on the road to Columbus. Without a call or a request the staff put us in beautiful corner adjoining rooms. The room was so large that it was almost too large for the remote to work. Absolutely a great night's stay. Westin is worth the money.
September 29, 2012
Rated 5 out of 5 by Professor Westin Columbus SHINES
Wonderful Starwood property in an historic building, excellent staff with doormen and reception -- all of whom couldn't be nicer, especially to our traveling with a small dog. There is even a bowl of water and biscuits with doggie paw prints in front of the entrance.
October 15, 2012
Rated 3 out of 5 by average Average
The thermostat really didn't work even after turning the temperature to 58F. I thought it was only my room by my other 2 colleagues didn't sleep well either in their rooms as the temperature was too hot. Old hotel with an old hotel smell.
The fitness center was nice.
March 19, 2013
Rated 2 out of 5 by Jeff91 A Disappointing Fall
I have stayed in this hotel frequently, always looking forward to my arrival. But steadily, the hotel has fallen short in several categories. The rooms are inconsistent and growing worn, but the service has become the most troubling aspect. -- particularly the bar.
October 15, 2012
Rated 5 out of 5 by Daniel28 Great Hotel
This is a beautiful historical building with far more character than a typical hotel. The room was huge and had lots of windows. It was also clean and comfortable. The staff was very hospitable and made us feel welcome. I would highly recommend The Westin Columbus.
January 25, 2013
Rated 5 out of 5 by rocker Wonderful Staff
This hotel has character. The staff exceeded all of our expectations. We were they for our sons wedding and it was truly amazing to have everything right there. The wedding, then cocktails, then the reception. We are from out of town and not driving was wonderful.
February 25, 2013
Rated 2 out of 5 by Traveler22 Not Westin Standards
This hotel is not in keeping with the Westin name. The rooms and especially the bathrooms are below average. And the hotel lights up the outside all night long. If your room faces out, it is impossible to sleep because the shades do not keep the spotlights out.
April 12, 2013
Rated 5 out of 5 by Steve555 Great Wedding Site
Awesome ballroom, very awesome wedding staff made for a memorable weekend. The hotel itself is older, and some of the rooms can be sort of small, but we believe the place has character, and a little bit of history. Good food and good service in the cafe also.
June 23, 2012
Rated 5 out of 5 by sesamest Excellent downtown service
Our stay was wonderful! The staff was so helpful and our rooms were spacious. It is so conveniently located in downtown. The valets were AWESOME!
July 13, 2014
Rated 5 out of 5 by JoanK Wonderful Stay!
The manager made sure my son who was arriving before me could check in early and it was so nice of him! The room was spacious, clean & so comfortable. I cant say enough about the Westin & the staff. I will always stay here when visiting Columbus. Thank you!
September 29, 2013
Rated 5 out of 5 by Yamadera Historic building modern updates
This hotel has been updated and the lobby makes you feel like you are in a museum. The rooms and especially the beds are very comfortable. We had a lovely weekend staying at the Westin. They also hire competent and friendly people.
Thanks from the Gibson's
April 15, 2013
Rated 2 out of 5 by jwozno Poor room quality
This Westin did not have the comfortable heavenly beds, linens, and pillows as others do. These items were old. The flat sheet on the mattress was short, exposing the mattress pad. The linens did not feel or smell clean.
Rooms were old and musty smelling.
January 5, 2013
Rated 4 out of 5 by Manju outrageous parking fee
I parked my car at the back. The fee for parking was $40. There was a valet bill for additional $20 and I did not not use the valet. Staff is impossible to talk to. Additional $10 a night for wifi, what is that? Even a rundown motel gives out free wifi.
August 4, 2012
Rated 5 out of 5 by runnerdude The hotel staff is awesome
We were in town for the Columbus marathon. Our hotel reservations got mixed up at another hotel. Your front desk staff went out of their way to get us a room for the night before marathon so my husband could get a good nights sleep. Room was beautiful.
October 24, 2012
Rated 5 out of 5 by blufkin Pleasant surprise
This was a last minute reservation and I couldn't have been happier. The staff was incredibly nice and very helpful. I ordered room service and asked the gentleman if there was anything I "had to have." He recommended the risotto and it was amazing.
November 15, 2013
Rated 3 out of 5 by Nonickname367 Service Good, Property Not
Staff is very friendly and provided good service. However, the restaurant kitchen is slow, does not get orders right. The room was claustrophobic, some room amenities were missing, and the bed was not comfortable. But how was the play, Mrs. Lincoln?
October 2, 2013
Rated 2 out of 5 by Eleanor55 The hotel is old and it shows
The staff were all very friendly and helpful. The hotel, however, is old and dirty. The carpets in the hallways were very dirty. The bathroom was very dirty. The shower had a lot of mold and was just plane dirty.
The room was small but comfortable.
July 19, 2013
Rated 1 out of 5 by Frustrated111 Disappointed
I was disappointed in this hotel. I think they were under-staffed for such a busy weekend. Had to wait a long time for any service (bar, restaurant, front desk). The plugs in our room (bathroom and desk) did not work properly (very loose - had to hold the plug in while using or else it would fall out). After the first night, we asked if we could move to a new room. They said yes and that they would call us as soon as the new room was clean & ready. They never called. After 5 hours, I went down to ask for an update and there was a new person at the desk and they did not know anything about it. The fire alarm went off about 11pm on Saturday night, but stopped after about 1 minute.... so, not sure what happened. I asked the next morning and the person had no idea. I have stayed at other Westin's, and have always had a good experience. Also, my room had peeling paint on the ceiling and walls and was very dim (even with all lights on). It was also extremely small. This hotel did not meet the Westin standard that I have experienced elsewhere.
October 7, 2013
Rated 2 out of 5 by Jessb0901 Staff not helpful
We were traveling with small children and needed to check in promptly. After a long wait past the check in time by at least 30-45 minutes we were told our rooms were still not ready and staff did not feel this was an issue they should address.
June 17, 2013
Rated 3 out of 5 by Warren31 This hotel needed security all night
I was unfortunately visiting the day before Halloween and on Halloween. There was a party of children there that made the stay very, very, very unpleasant. They ran through the halls constantly in underclothes. The fire alarm was also pulled.
November 1, 2013