Rated 4 out of 5 by Pete16 Elegant hotel
The hotel has a spacious and pretty lobby and the rooms are modern and clean. The ballroom was beautiful. It felt very upscale, especially for the rate. We were disappointed, however, that our room was not ready at the designated check-in time and that we had to wait almost 90 minutes for our room. Although the staff could see us waiting in the lobby, it wasn't until we repeatedly returned to the check-in desk inquiring about our room that we finally got one . It was as if we were invisible. Having just 45 minutes to get ready for a wedding didn't seem adequate and no one seemed very apologetic about it. Instead we received excuses about guests not checking out in time. A room should be available at the time of check-in. There were other guests waiting as well. Disappointing. But the room was very pretty when we finally got in.
June 24, 2013
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 5 out of 5 by Rick84 Historic
Very nice, friendly professional staff!!!
June 20, 2013
Rated 2 out of 5 by Jessb0901 Staff not helpful
We were traveling with small children and needed to check in promptly. After a long wait past the check in time by at least 30-45 minutes we were told our rooms were still not ready and staff did not feel this was an issue they should address.
June 17, 2013
Rated 3 out of 5 by Mars Not a good experience
When we arrived we had to wait an hour for our room to be ready, and it wasnt like we got there early. We arrived at 3:30pm and somehow the room wasnt ready. There were numerous couples waiting for their rooms, and the groomsmen in the wedding i was there for didnt have time to even get checked in to his room because his room wasnt ready either.
Also the rooms were so tiny it was like i was in a doll house. I am a smaller person, as is my wife, and we had a hard time moving around the room without bumping into each other. The bathroom was impossible to have 2 people in it at the same time. It was very aggravating.
I forgot my cuff links for my suit, and when i called down to ask where i could go to get some the front desk person said there arent any that they are aware of downtown, but that she would ask and call me back to let me know. After waiting 15 minutes without a call back (wedding started in an hour) i called again and they let me know there wasnt anywhere downtown to get them but that they had an extra pair of crappy ones i could use. The fact that they had a pair i could use was awesome, but there was a store right next door that sold them bothered me because they should have known it was there.
June 10, 2013
Rated 3 out of 5 by ConferenceGoer Friendly Staff, customer ervice options need improvement
The room was small, there is no free Wi-Fi in the room which is incredibly unfriendly for business, there is no available shuttle provided by the hotel. I have had better amenities at value hotels.
June 6, 2013
Rated 5 out of 5 by Jan7958 Everyone was so nice.
The staff went out of their way to make us feel welcome.
June 2, 2013
Rated 5 out of 5 by DBITH Great service. Friendly staff
Front Door valet, front desk and restaurant staff very friendly, professional, helpful.
June 2, 2013
Rated 5 out of 5 by mg985 Great historical hotel
Great place to stay. Easy access to highways. Walking distance to a number of restaurant choices.
May 31, 2013
Rated 3 out of 5 by Mike OK Hotel
The public spaces of the hotel are great and the staff was very attentive to its guests. The rooms were another story, the need some upgrades to the rooms themselves and the HVAC definitely needs improvement (loud, made clunky noise when turning on and off) The refrigerator in the room did not work but the front desk called after i had settled in to see if the room was ok and promptly sent up another refrigerator which the set in the room.
May 24, 2013
Rated 4 out of 5 by HershyGal Komen Race
Was in town for the SGKomen Race for the Cure and the hotel made all the participants staying at the hotel feel welcome from the SGK logo on the floor to the pink champagne.
May 20, 2013
Rated 5 out of 5 by Jamore Wonderful
Had a wonderful time there very pleased with the accommodations
May 12, 2013
Rated 5 out of 5 by BandS66 Historic Hotel
The hotel's history, architecture, location, and pet friendly policy attracted us back for our second visit. With regard to the last point, the water bowl and biscuits near the front entrance was an unexpected perk very much appreciated by our Cocker Spaniel. Also, the day we arrived there was manager's reception in the lobby, also an unexpected perk that we appreciated.
May 7, 2013
Rated 5 out of 5 by Todd79 Great Place
Nice simple very clean room. I ate at the hotel restraunt for breakfast buffet and it was very good.
May 6, 2013
Rated 2 out of 5 by DisappointedBride Bad experience for my wedding night
I reserved a room at this hotel for my bridal party to get dressed and for my wedding night. Two days prior to check in I called to see if I could do an early check in. I was told that there should be no problem at all and made arrangements for 10am. I arrived at the hotel after 11am and the room was not ready. They were able to get my wedding dress hung up in a back room.
As part of my room package I ordered the "Westin Renewal Package" which included breakfast, a newspaper and a late checkout at 4pm. Nothing about breakfast was mentioned so I checked in at the desk before turning in for the night and asked how breakfast worked. I placed an order for room service the following morning. The next morning the breakfast was 15 minutes late and missing the coffee order. We were also charged for breakfast and never received a newspaper. At 3pm our phone rang and we were asked if we were leaving soon so they could clean the room. I explained I had late check out at 4pm. When I went downstairs to check out the front desk asked about our stay and I gave them a list of the above issues with me. She started arguing with me about the late check out being at 3pm and not 4pm. I was able to pull the email up on my phone to show her the 4pm time mentioned in the email. She said that she could do nothing about changing the rate of the room. We explained that we weren’t interested in that and were just providing feedback to our stay so they could improve in the future. She went and got the manager. He came out and asked “Did you have a problem with your breakfast?” We explained the situation. The manager and the front desk lady were not apologetic or demonstrating accountability for the situation.
This was quite a disappointing stay especially for my wedding night. This was the first time I have ever stayed at a Westin and I am not sure I would do it again.
May 6, 2013
Rated 5 out of 5 by DellPickle Overall we had a great experience.
Overall we had a great experience. The staff was very accommodating and the service was prompt. The facility was clean and our room fit our needs for the duration of our stay. The hotel was in a convenient location for walking in downtown and it was nice to have a safe place to park our vehicle. In addition, the parking service staff was friendly and helpful.
April 29, 2013
Rated 5 out of 5 by deblon Awesome Stay
The staff seemed to bend over backwards to please us. The room was beautiful and extremely comfortable. We would highly recommend the Columbus Westin.
April 23, 2013
Rated 5 out of 5 by CBingRun Wonderful Hotel
The Westin in Downtown Columbus was beautiful! I loved my spacious room, and the staff was wonderful.
Thank you for a great stay!
April 22, 2013
Rated 5 out of 5 by Hartman Great location and very clean
It was a great experience staying your establishment.I will be using your hotel again on my next trip to Columbus.
April 20, 2013
Rated 3 out of 5 by Chromeface Great old Hotel...needs some attention
A Fine Westin Hotel ... Excellent Grand Old 1890s facility with great overall service (everyone was wonderful). Great bed and shower, and the room was cozy comfortable. Rooms however do need some serious attention. Carpet was worn, surfaces in the room were dusty when I arrived, and the maid service was very poor thru a 5 night stay (although all maid staff were kind and very responsive when I called). Bathrobe and plush towels are a plus, but a smelly shower curtain ruined the experience. No toilet tissue in room after 1st day, had to call twice (ugh). Remote control did not work. Fridge was warm and of no use. SPG members like me get preferred rooms that are larger. Nice! Others likely to get the 1898 room size that is smaller than what you will experience in most newer hotels. Your saddle and spurs will fit in the room OK, as long as you stow everything efficiently and prepare to move around in some tight space. High-end iPod radio clock did not work well and had sticky icky grime all over it. Never could set the clock time right, and about the third night the clock light went out. I did not know what time it was. It was in need of replacement. Thank goodness for the prompt and efficient 6 am morning wake up calls.
Wall in bathroom had water spots from guests. Glass on the artwork and large exterior windows were filthy and in need of some simple Windex. Restaurant facility at hotel was above average and wait staff very good. Breakfast at the hotel was outstanding (some will find it pricy...but expect that at a good hotel like Westin) Thurber's Bar was great. Tuesday evening free hor d'oeuvres, wine and beer was a real plus!! Stuffed mushrooms and little fried burrito sticks were yummy. Variety of free beer and wine was unexpected. Basically a free meal. Nice job, Chef! Overall, good spot in Columbus, not too far from some very decent restaurants (be sure to try Schmidt's German Restaurant and talk to the locals to find other), and all the staff at this hotel were extremely nice.
Overall good. But because of the room condition, it simply did not live up to the full 4 star hotel quality/experience I have come to expect at Westin. Improved room prep and attention to room detail at this facility would help. Still...I will probably return if I come to Columbus again....but will call first to make sure they clean my room and prepare properly before I arrive. Enjoy.
April 20, 2013
Rated 2 out of 5 by chiragglal Westin Columbus - Needs Improvement
All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility.
Will not be staying there again.
April 16, 2013
Rated 3 out of 5 by lisa60 Lisa60
The non-member rooms are definitely too small for 3 adults; 2 is pushing it. One can fit comfortably. Closet size is tiny. No place to situate an open suitcase except on the floor. Was promised a cot for our 3rd party when we booked but once we arrived, we were told the cots were gone. The FD did offere my adult son sheets so he could sleep on the floor.
April 15, 2013
Rated 5 out of 5 by wodu Grand Experience at Historic Hotel
We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby.
April 15, 2013
Rated 2 out of 5 by Srb1958 Couldn't believe it was a Westin
Good location. Should be closed until it can be brought up to SPG standards
April 15, 2013
Rated 5 out of 5 by Yamadera Historic building modern updates
This hotel has been updated and the lobby makes you feel like you are in a museum. The rooms and especially the beds are very comfortable. We had a lovely weekend staying at the Westin. They also hire competent and friendly people.
Thanks from the Gibson's
April 15, 2013
Rated 2 out of 5 by Traveler22 Not Westin Standards
This hotel is not in keeping with the Westin name. The rooms and especially the bathrooms are below average. And the hotel lights up the outside all night long. If your room faces out, it is impossible to sleep because the shades do not keep the spotlights out.
April 12, 2013
Rated 5 out of 5 by Wes70 Fantastic
Perfect. Roomy, comfortable beds, friendly staff. The room was not ready when we got there, but they gave us free drinks while we waited. Very apologetic and nice about it.
April 8, 2013
Rated 5 out of 5 by Mokkat The staff here is excellent!
I stay at this hotel a couple of times a year. The facility is beautiful, with all the modern conveniences in a historic building. The food from the restaurant is good. It's always clean. But the main reason I keep coming back is the staff. They are always friendly, extremely helpful, efficient, and they clearly care about doing their jobs well. It is refreshing to be in a business where everyone cares.
April 1, 2013
Rated 4 out of 5 by Gigi13 Good Hotel
I found Westin Columbus to be very good in meeting my needs. The hotel staff is excellent in meeting the needs of their guests, Hospitality was wonderful and location is good!
There were only 2 negatives I found; 1) the internet service was very poor. Often could not connect and when I could service was very poor and never was able to connect in guest room. Internet service should be free in the entire building, not just in the lobby. 2) Valet parking is wonderful but to charge $22 dollars per day is a bit high, especially since the car was only around the corner and not in covered place.
April 1, 2013
Rated 3 out of 5 by CribbageJoe Staff were very personable.
Staff were very personable and extended genuine interest in my stay.
March 31, 2013