Rated 4 out of 5 by Shiraz Dallas/westin
I was very pleased with our SPG reception..the hotel is a beautiful property and a great location. OUr room and view were exceptional.. al biet.. NO COFFEE or HOT WATER in the room :)><><><><><><><><><><
October 31, 2012
Rated 5 out of 5 by tf98 home away from home
We stayed for four nights and it was a very good experience. We enjoyed the fitness center and especially the close proximity to the mall made shopping handy for my wife. Overall we enjoyed our stay.
March 26, 2013
Rated 3 out of 5 by KeithNancy no coffee in rooms!!!
All hotels have coffee in the rooms except Westin Galleria, even starwood gold members don't get it
August 10, 2013
Rated 3 out of 5 by Amy75 Usually great!
Not this stay! My credit card was charged double when I arrived and my teens did not get to enjoy pool it was "broke"
The 5 days I stayed.
July 17, 2013
Rated 5 out of 5 by acoles1003 Great Hotel Great Location
Great hotel, and very convenient. Good restaurants nearby and connected to a great, high end shopping mall.
August 3, 2013
Rated 5 out of 5 by dlsmes Great Hotel!!
I cannot say enough about this hotel. It is amazing. The staff are all attentive and friendly. They all really go above and beyond to make your stay perfect! Clean, convenient and comfortable!
August 1, 2012
Rated 4 out of 5 by TruthBTold good views, bad food
Views were outstanding. Room service food & restaurant food was not good. It was bland & looked better than it tasted. Great customer service, convenient location to mall & other restaurants
November 27, 2012
Rated 4 out of 5 by Darron Air Conditioning Please
Loved the hotel, the staff and amenities, especially the 24 hour fitness room. The one drawback, I could not sleep, at all, because my room was so hot. The air conditioning needs updating.
February 1, 2013
Rated 5 out of 5 by SPGPLATUSA We love this hotel
Lounge service always excellent.
Room always perfect clean.
Valet parking service friendly nice.
Location are safe.
Everything perfect for business/family.
June 23, 2013
Rated 5 out of 5 by teri reservations and food at event
I really struggled with rezzies. Reserved my room in jan for a 3/19 arrival. As busy professionals, when the confirmation comes through the bed situation doesn't stand out. I missed that it said one king. I was rooming with a colleague. I called after the room block was closed to change rezzie from 3/19-23 to 3/20-24. First, they had to create two separate reservations for the one day change, which made it a bit confusing. Then, they refused to change the bed situation. I know you always have rooms available to switch, but no one would accommodate me. I called back several times. The last time got a nice man from MA, who said there wasn't even a request for two queens on the reservation (I asked if there was). He couldn't do much either though, but put the request in. My roommate arrived, struggled with getting the 2 queens. After awhile, they DID give us 2 queens on an SPG floor (we're both SPG) and I really appreciated that. But, it shouldn't have taken that much energy and time to do all of this.
I must say, the food in the restaurants was fabulous, but at the event lunch, it was less than stellar.
March 25, 2013
Rated 5 out of 5 by ChristyO Kid friendly; super front desk staff
We felt very welcomed after a long day moving to a new home. The front desk staff gave both children backpacks with fun items. They were thrilled and can't wait to come back!
May 1, 2013
Rated 4 out of 5 by danrucrzy Green option
Really didnt mind no housekeeping except for emptying the trash. Which can pile up with left over food over 4 days!
I was at a conference and opted for food court some nights.
April 21, 2013
Rated 5 out of 5 by Sromig45 westin galleria
Munya and his staff are exemplary. From the moment you arrive until you leave you feel like you are the only one at the hotel. Excellent service throughout and rooms are fantastic!!
January 11, 2013
Rated 5 out of 5 by July Great Location
The room was spacious and very comfortable. Hotel is located right in the heart of the upscale galleria mall! I would definitely stay here again !!
June 24, 2013
Rated 5 out of 5 by Pack A serious matter
The Hotel does not cater for any foreign exchange - either cash or travellers cheques. The Shopping Centre cannot proide this service.
For a 5 Star Hotel, I find this very poor.
October 16, 2012
Rated 4 out of 5 by AmericanGirl2 Love the Club Level
but as a SPG member the room #2028 was not satisfactory. It backs up to the elevator.
We got to hear the sounds of the elevator going up and down all night long.
October 31, 2012
Rated 4 out of 5 by Reeder Service a bit lacking
This is a nice hotel but it appears to rely on its convenient access to the Galleria Mall as its calling card. Little ongoing attempt to build a superior service experience.
March 21, 2013
Rated 4 out of 5 by Nanard1221 Well located Hotel with very good features
This hotel has a great location in the Dallas metroples and its features are very good.
Hotel directly inside the Galleria where you can find anything you are looking for.
March 15, 2013
Rated 5 out of 5 by Babypoultry Exceptional hotel at great location
The modern atmosphere at the lobby with special aromatic welcoming at the check-in desk is exceptional at the Westin hotel. Everything about the hotel is well worth it.
January 24, 2013
Rated 5 out of 5 by Shopping47 Perfect Place
We chose your place because of the proximity to the Galleria. It was the perfect combination of what we wanted. Location, amenities and value. Keep up the good work.
January 27, 2013
Rated 5 out of 5 by Pammy The Westin Galleria is one of my favorie hotels anywhere in the country!!
I would not hesitate to highly recommend The Westin Galleria to anyone and everyone! Always first class, friendly staff and makes travel so easy for biz or pleasure!
November 5, 2012
Rated 5 out of 5 by dcb0627 Great Experience
Everything about this hotel was wonderful. The staff was very helpful and friendly. If you needed something they were on top of it.
June 23, 2013
Rated 5 out of 5 by Soge Hotel Evaluation
Hotel staff very courteous, room was excellent, very clean; will return soon.
July 30, 2013
Rated 5 out of 5 by Lady Great Hotel stay
My family's experience was awesome! For the minute we walked in, to the minute we left! Staff was helpful and courteous and the lobby smelled wonderful!
May 6, 2013
Rated 5 out of 5 by Skatermom2012 Wonderful & Conveniet Hotel
Very convinient because the mall is connected to the hotel. The iceskating rink is in that mall so it's very nice. The room is clean, check the gym and the pool.
July 23, 2012
Rated 5 out of 5 by Ksa4ou2000 October 2012
I wish you offered free Wi-Fi. Traveling on business makes your hotel not as business friendly as it should. Also your hotel should have a whirlpool or sauna.
October 17, 2012
Rated 4 out of 5 by mfeigel Great Room but Water Pressure is Problem
This hotel is great location with very comfortable rooms but the shower water pressure is really a problem. I had better pressure in developing countries.
July 14, 2012
Rated 4 out of 5 by gobears1997 Nice stay
We stayed here to celebrate my daughter's 13th birthday. Overall the experience was great except for our restaurant server that was a bit indifferent.
January 20, 2013
Rated 5 out of 5 by Shopaholic Excellent Value
Great location, walk right into the Galeria. If you love to shop this is the Hotel for you. The room was large and well appointed. A great value.
March 19, 2013
Rated 5 out of 5 by Shopping47 Great hotel Great location
Everything I need in accommodations is in this hotel. We enjoy the club level evening social and the morning breakfast. Thank you for the upgrade.
February 10, 2013