Rated 1 out of 5 by JazzyMac Yes, We Accept Pets...But Not Really.
The Westin is an overall disappointment. I thought staying in Westin Memphis was a "one off", however, it appears that Westin's horrible pet rules are nationwide. Nice bait and switch: Book an expensive hotel, and then be confined to the room the entire time!
I was smart enough to call ahead this time instead of trusting the note about "pets allowed". I mentioned to the clerk that it's a bit weird to be confined to a hotel room for a few days at a time without being able to get food--since pets are not allowed to be in the room by themselves...ever. She replied that it was not weird actually.
And if Westin Galleria's room service is anything like Memphis', then I would basically check into this hotel and starve.
And yes, I KNOW I will no longer be staying at any Westin EVER, but I find it funny that I was given a Starwood card, knowing I would never be able to adequately use the hotels.
PUT PET INFORMATION ON THE WEBSITE! Why is this so difficult???????
I'm so disappointed.
August 30, 2013
Rated 4 out of 5 by GPE13505 Company Conference for 60
The staff was very responsive to requests and ready with quality settings for every meal. The rooms were quiet and comfortable. The three days were a pleasurable experience for everyone.
July 17, 2014
Rated 4 out of 5 by ykarmout Conference
Very comfortable and convenient
August 13, 2014
Rated 4 out of 5 by AlicesDad A Nice Hotel
This was my first time in this hotel in maybe 5 years or so. It's a great facility and the staff were very helpful. I'll stay here again.
The Second Floor restaurant was great.
July 19, 2014
Rated 5 out of 5 by Illinois73 Incredible Staff
The hotel was located ideally for my business needs, but more than that, the staff at the front desk and in the 2nd floor restaurant was incredibly friendly and helpful. I would recommend this location based on the staff alone. Thank you again Westin, for provding me with a great experience.
October 25, 2013
Rated 5 out of 5 by mstrong77 Best Hotel in Dallas
The Westin Galleria is the best hotel value in Dallas. We have stayed there many times and have never been disappointed. The rooms are comfortable and luxuriously appointed, the location is perfect with its proximity to shopping and dining, and the staff treats every guest like a superstar.
November 28, 2012
Rated 5 out of 5 by Robert420 Parking Valet was excellent
Every thing was superb. Ice Bucket might have been larger.
Jeremy, the parking valet, was extremely polite, friendly and always greeted me by name. He always seemed happy to see me. He deserves special recognition. He is an excellent first and last reminder of the quality of your service.
April 8, 2013
Rated 5 out of 5 by SBR68 Great hotel -great location
I travel to Dallas frequently for business. Thus hotel is perfectly located within a short walk from the office and yet conveniently located in the Galleria with easy access to several restaurants and shopping. It is always clean, always comfortable, and the service is consistently great.
September 29, 2012
Rated 4 out of 5 by treon Internet
I cannot believe that your hotel still charges ten bucks for internet connection. Your proud of your room rates and by adding an additional $10.00 when your competitors prove free access to internet seems you are lagging behind in customner service.
May 30, 2014
Rated 5 out of 5 by July45 This hotel has great customer service.
The rooms are a great size, the beds are plush, so comfortable and clean. Customer service was excellent. Great stay.
July 28, 2014
Rated 4 out of 5 by rooroo Jackson's trip
not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us.
July 25, 2014
Rated 3 out of 5 by maxxxx11 Tired Room
Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew.
July 19, 2014
Rated 3 out of 5 by westingalliary Wetin at Dallas not power
During my stay, the power was out. We do not have heat or hot water. I have to check to another hotel a my expense so I can take a shower. My wire was sick to the coldness in the room. The front desk was not very help full. Plus we walked down the 17 stairs with our heavy bages.
December 10, 2012
Rated 1 out of 5 by javico68 unsatisfactory
I participated in a meeting of PAMS from the 22 -24 March. Some of the participants had a key to go to the concierge rooms, I did not,
even when we had same rates.There was not coffee available. I am PAMS Executive Treasurer. I may not agree with another meeting in your hotel.
March 25, 2013
Rated 5 out of 5 by Lisa This hotel has great customer service
I was there for a conference from 2/22/2013-2/24/2013. The check in was smooth the hotel is beautiful and I absolutely loved being so close to the mall. My room was beautiful and the window seat is a nice touch. I also like the go green initiative you are currently promoting.
February 25, 2013
Rated 5 out of 5 by QueenofWamba Very nice birthday get-away
From the warm reception at the front desk to the friendly service at check-out, we had a wonderful stay. The weather outside was cold and wet, but the convenience of walking from our room to the galleria made us not even notice. Our room was clean, comfortable and very nice.
January 13, 2013
Rated 5 out of 5 by Melba Fabulous Weekend Getaway
I received an email about special weekend rates and couldn't wait to getaway with my husband. We shopped the Galleria and surrounding area and loved the convenience of the hotel. My only complaint was the thermastat wouldn't go below 65 and I love a freezing cold hotel room!
April 15, 2013
Rated 4 out of 5 by ScooterPop One Nighter
I had a last minute need to stay in the Westin Galleria. Check In was a breeze, my room was clean, as expected. I slept like a baby, good shower and returned home. It is safe to say the Westin is continually accommodative to those looking for more in a Hotel stay!
April 10, 2014
Rated 5 out of 5 by whiteoak Love this hotel for all it's amenities
The staff was helpful at check in and made accommodations for an adjoining room the next night.
July 28, 2014
Rated 5 out of 5 by Sbeavers Concierge
Susan, the concierge, is a shining asset of this hotel. She goes above and beyond for all and everyone adores her. I am certain she is the reason so many customers form a relationship with the westin galleria and return there time after time and year after year.
September 30, 2012
Rated 4 out of 5 by RBB29 Great Hotel, please turn down the scent in the Lobby
Wonderful hotel, but very inconsiderate of people with allergies. There is a fragrance in the lobby, which is very strong, that effects guests with allergies in a negative way. That is the only issue with this hotel, the staff, food and room were above average.
May 2, 2013
Rated 5 out of 5 by MAD62 Dallas 5/24/14
First time to stay at this Westin. Attended a wedding in the country. Long drive, tired and ready to relax. The young man at registration was young, on his game and very helpful. Our room was great and ready. Very pleasant stay.
May 26, 2014
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 4 out of 5 by David62 Great place to stay!
Beautiful place, extremely nice rooms. My only complaint was that I could not cool the room to my liking. It seemed no matter what I set the thermostat on, the room maintained a steady preset temperature. In spite of the lush bedding I did not sleep very well.
September 20, 2012
Rated 5 out of 5 by Veronica716 Great stay
I decided to stay at the Westin Galleria to shop for Christmas. It was a great idea! Great hotel, super friendly staff and such a perfect location! They were offering Executive lounge to SPG members and that was a great plus as well. Cant wait to do it again!
December 23, 2013
Rated 5 out of 5 by Wyatt2013 Home
Few hotels, especially large, busy hotels make you feel at home, but this Westin does exactly that. From the excellent front desk staff to the great host in the Exexcutive Level club, this is as close as you can get to having a true "home" away from home.
March 6, 2014
Rated 5 out of 5 by Shelly33 Love the window seat
Loved our stay. Very clean and comfortable. The window seat was our favorite part. loved sitting and watching the world go by. Love it being on the mall. We would definitely stay here again.
June 23, 2014
Rated 5 out of 5 by Grandmona MY room was fabulous.
I absolutely love this hotel. My room was spacious, luxurious, spotless, & comfortable. Upon arrival, we were treated to complimentary gourmet cupcakes & bottled water. The staff was very courteous, helpfull, and friendly. We will definately be returning.
January 9, 2013
Rated 5 out of 5 by HeatherWBL The most comfortable beds!!
Once you crawl into these comfy beds you won't want to leave!
July 29, 2014
Rated 5 out of 5 by DoctorDirector Perfect 10
This was my first stay at a Westin hotel. The facility was beautiful and well appointed. The staff were courteous and readily available. The food was the best "hotel food" I have ever had! Kudos to Westin Galleria for showing us what great looks like!!!
February 9, 2013