Rated 4 out of 5 by Stephanie Week-end local stay
Every year we attend a City of Hope gala put on at the Westin, Seattle. We take the opportunity to stay overnight because we love the hotel. Our room was terific, ( view, bed, furnishings and the staff was very helpful) Our only complaint was in checking into the hotel. The Starwood line was not in use and we missed the extra special touch. We would recommend this hotel.
November 7, 2011
Rated 4 out of 5 by ricky6 A slight disappointment
As usual, the staff and hotel overall, are excellent. However, based on our recommendation, we stayed at the Westin Seattle with friends visiting from California. We all agreed that the hotel needs to upgrade the following: 1) bathroom towels. Frayed seams, see-through bath towels, are not acceptable for a first class hotel. 2) Not even a small dresser? Please.
September 16, 2013
Rated 3 out of 5 Helpful Staff, Great Location
The Westin Seattle is in a perfect location. Located in the heart of downtown I was able to walk everywhere...except the airport. The airport is nowhere near downtown.
Upon check in I was thanked for being a platinum SPG member. I asked about being upgraded and was quickly upgraded to a "grand view" king in the north tower. The north tower is between the south tower and the space needle, providing me with a ridiculous view of the sound and space needle. I think the hotel has 46 floors. I was on 41. Very very cool. Reviews on tripadvisor had people complaining about the hotel being old and in need of upgrades. The hotel does feel like it's 35ish years old but is still a pleasure. The whole place was very clean.
The staff was very helpful. The concierge knew everything about the area. She suggested dining, directions and had good advice on getting back to the airport. I've stayed at the W as well. I may prefer the Westin.
November 2, 2011
Rated 5 out of 5 by havebusinesswilltravel Looking into the Seattle Area
My wife and I came here looking into starting a business in the seattle area. This hotel first of all is amazing outside and in. Love the dual towers, staff is nice, our room was just great curved windows with our bed facing the seattle skyline, its very romantic. I did not eat here, or spend a great deal of time on property but loved the time I spent there.
February 21, 2012
Rated 3 out of 5 two-night stay with unexpected incidents
Great location and nice concierge. Overall this hotel is good. But our stay in Westin was overshadowed by a couple of incidents. Some other guests were able to swipe their card and even open the door in our room at midnight. Thankfully, the latch seemed to work. I was in the sofa bed and totally freaked out when the guests outside were also surprised by this. Ironically, our room cards got expired next day and we were shut out of our room even though we were supposed to spend our second night in Westin. I would say the nice housekeeping lady who could speak Chinese and the apologies from the receptionist Mike who was very helpful in reactivating our cards couldn���t make up for the incidents and disappointments. I understand it might be a result of system error or holding large business event in Westin. Compared to our wonderful experience in W hotel in Chicago during our trip, I felt like I would not choose this brand under Starwood again.
June 5, 2012
Rated 5 out of 5 by Charles11 Seattle Stay
The staff at the Westin was outstanding from check in to check out.
Ted the concierge was exceptional!!!!! I cannot say enough good things about him.
We used the Relish restaurant and the food was fabulous and so was the service.
We used the Fedex service in the lobby and it was great too.
Again the Westin staff could not have been better.
August 18, 2013
Rated 5 out of 5 by zary SO GOOD AND COMFORTABLE
Second time I stayed here in Seattle.
Feel very comfortable and staff are so helpful and friendly. Bed is lovely .So close to shopping and downtown.
May 19, 2014
Rated 1 out of 5 by cbpower Bad service experience
My family and I spent two nights last weekend at this hotel. After arriving at about 5 pm, we left our bags with bell service, checked in and proceeded to our rooms. At check in we confirmed our bags would be brought to the room and that the sofa bed would be made up for our children. After waiting 20 minutes, the baggage did not arrive, so we proceeded to dinner. Upon return to our room at 930pm neither the bags were there, nor was the bed made up. 20 minutes later the bags arrived and 30 minutes later the maid arrived to make the bed. Our kids got to sleep after 1030!! Not cool for 6 and 8 year olds.
The hot tub was dirty and foamy - did not get cleaned or treated for the two days we were there.
The facilities are nice, the location is good, but the front service is very poor.
When I brought this up the next day, the front desk clerk apologized, but did not offer anything other than a promise to look into this. We did not hear anything from anyone after that.
May 10, 2012
Rated 2 out of 5 by JOKI Not so impressed!
I will start off with the fact that the staff was very professional and the customer service was great. If it was not for the staff I would have left. Otherwise, it seemed the Weston is only out to make money and not provide the quality service that they portrayed on their website. If they could have charged us for air I think they would have. Upon entering my room I found hair all over the bathroom and an inch of dirt on the exhaust vent (I took a picture of it). The bed was very comfortable but the room looked like it had not been refreshed in a while. Dust all over! I was pretty shocked being that the Seattle Weston was recommended to me by so many of my fellow travelers. If you have children make sure that they do not get close to the refridgerator area. The Weston has these "unintentional charges". Well try to explain that to young children. Needless to say it does not go over well. I could go on but I won't waste anymore of my time on this subject. Enjoy!
June 25, 2012
Rated 5 out of 5 by Randi1 Excellent service, as usual!
We have been staying at this hotel for the past 5 years, during the Thanksgiving weekend. This year, we were particularly pleased to have a room with a view of the parade, since the weather was less than desirable for our usual outdoor participation! Close to everything and great staff. Highly recommended.
November 29, 2012
Rated 4 out of 5 by Dave24 A good choice when visiting
The Westin Seattle is my 1st choice when traveling to Seattle. The staff is great and always willing to help out in any way that they can. The hotel is located within walking distance to many things. I am so happy the rooms have been updated... I now enjoy them even more while taking in the great views.
September 13, 2012
Rated 5 out of 5 by Kitty01 Thanks for a great weekend
This was my second Thanksgiving weekend at the Westin Seattle and once again it was a very comfortable, hassle free weekend.
Your concierge Judy was very helpful and made an excellent restaurant recommendation for us!
We'll be back next year!
December 2, 2013
Rated 4 out of 5 by Meganrehm85 Great location in downtown Seattle
I just stayed here four days and the location is perfect - within walking distance to Pikes Place Market, the Space Needle & Olympic Sculpture Gardens, the Waterfront, Pioneer Square, and the ferries. The rooms were comfortable and since we stayed on the 16th floor we didn't hear any traffic at night. The staff were friendly and helpful. There was a huge nursing conference going on when we were there so unfortunately it took quite a while to get an elevator sometimes or we'd here people coming back to their rooms really late, but other than that good stay. What you'd expect from a Westin.
April 13, 2014
Rated 5 out of 5 by doglover The Westin are dog lovers!!
The Westin saved us and our 11 show dogs when our big dog show rig broke down on the I-5. The Westin's Manager and everyone involved went far beyond and helped us and made our terrible night as comfortable as possible. Thank you Westin, you truly did save us and we are SO greatful!!!
March 12, 2013
Rated 1 out of 5 by Cam90 Unclean
I regret to say that my stay at the Westin Seattle did not meet my expectations as the room was unclean. For $359 a night, the white sheets should not have brown stains on them and the sink should have at least been wiped down. I would not recommend this hotel to stay in Seattle
August 13, 2013
Rated 5 out of 5 by zary Excellent Hotel
Room was superb -heavenly bed and views of water Very nice! Service was above and beyond -asked for a vase as I had bought some flowers at the market and requested a bathrobe. .Sent up with friendly staff. Best hotel I have stayed at in Seattle. Would definitely stay again.
July 16, 2013
Rated 5 out of 5 by KenJudy Internet too expensive
Why not include internet for SPG members?
January 27, 2014
Rated 5 out of 5 by Heysuss Great location
Many trips to Seattle for a weekend get away or a Pro game. Decided to stay in central downtown area to avoid driving. Best location for an easy walk to go shopping, site seeing, and restaurants.
December 16, 2013
Rated 5 out of 5 by buzz1969 This hotel has terrific staff
We received a wonderful upgrade as a SPG Platinum member. Our family had a great time in Seattle, the location is perfect for eating out and strolling around downtown. The kids enjoyed the pool. Seattle museams are worth it and there is superb golf not far away.
September 27, 2012
Rated 5 out of 5 by travelwithNanna the view from the 45th floor is amazing
I highly recommend waiting for a deal and upgrading your room to one of the top floors the view is unbelievable. From my bed I could see the space needle, the sound and the skyline. Clearly an enjoyable get-a-way or relaxing stay.
I'll be back for sure
May 20, 2013
Rated 5 out of 5 by 220RJ Fantastic View/Staff
The hotel and staff were great. They went out of there way to make our stay easy, They even set up dinner reservation in town twice set up free transportation and both time they paid for the appetizers. one of the best Westin's I have ever stayed at.
August 3, 2013
Rated 5 out of 5 by BJ65 The Westin Seattle
The staff was very cordial, helpful, and
accommodating. Julia, the waitress in the Relish Bistro is outstanding. The beds are the most comfortable of any hotel I have ever been in.. I had an excellent experience.
November 7, 2013
Rated 5 out of 5 by 1956Hooch Conviently located
everything was fabulous. the view from my window was much more than I expected. The pool had an open terrace. It was sunny and very comfortable.
May 16, 2014
Rated 5 out of 5 by Evelina59 Excellent hotel but expect traffic noise
The staff was prompt and friendly. We were allowed to check in 3 hours early. The room and view were outstanding. We were on the 29th floor so we did not expect to hear sirens all night long. But the bed was comfy and we enjoyed our stay.
April 25, 2013
Rated 5 out of 5 by Linda51 Perfect location
We enjoyed everything about our stay. Our suite of two rooms was the prefect setting for travelling with mixed generations. Our view was spectacular. Our location was centered so we could walk while easy parking made for less worries.
August 6, 2013
Rated 5 out of 5 by AKB123 First time in Seattle
I was amazed at the spaciousness of the hotel room, the comfort of the bed and linens, the delightful scents of the bathroom toiletries and impressed with the fitness equipment. All in all, I would definately stay here again!
May 22, 2012
Rated 3 out of 5 by Willie Not quite what I expected
Starting with some difficulties with my initial reservation and rooms for 3 consecutive nights, I needed accomodations for late night arrival. Too late to correct the problem until morning, I settled the second day in the correct room. More than minor annoyances when one pays the big bucks for this property: old furnishings and facility---there were awful stains in each room's couch and chairs, obvious marginally done makeshift repairs to the walls, lights that needed replacement bulbs, unclean toilet seat lids with muck that was not cleaned by housekeeping over my stay, charges for internet use, elevators that made noises at certain floor levels, etc. The price for valet parking is exorbitant (although the attendants were by far the most friendly and efficient of staff encountered) and one would do better to use nearby off site facilities. Other staff was great when contacted via phone guest services but in person at the desk, were far less friendly or helpful. The place needs to be physically and functionally upgraded to match the location and cost for stay.
December 11, 2011
Rated 5 out of 5 by bruceb Great Location
Easy walking distance to most sites we were interested in. Great mid-week holiday for us. Staff very accommodating for added perks. Staff directed us to great local restaurants (outside of hotel options).
September 23, 2012
Rated 4 out of 5 by Larry Westin Seattle
Was surprised that there was no concierege room for Platinum Members, no real restuarant for breakfest, was forced to eat in the lobby bar, no menu, two bowls of oatmeal, coffee and juice was approx $60.
December 31, 2012
Rated 5 out of 5 by SPGrocks88 Great, just great,, best SPG hotel in Seattle
This is WAY Better than W hotel if you are staying in Seattle. Although the category is one step lower than W, the quality is category 10!! Also the tallest hotel in Seattle Downtown among all hotels
March 25, 2013