Rated 4 out of 5 by CAR52 Room
Rooms are nice but not as large as I expected. Beds were comfortable.
June 2, 2014
Rated 5 out of 5 by SteKal optimal place for getting around seattle
My daughter and I did a mother-daughter trip here. We had a great time!! The hotels location is great for catching the monorail to the Space Needle, the light train from and to the SeaTac airport which is really cheaper than a taxi and takes just as long, plus the Pike Market is just 3 blocks walking distance from the Hotel. The hotel was really quiet, we had a great night sleep every night, and the hot tub was a welcome relief from all the walking we did!!!
August 23, 2013
Rated 5 out of 5 by Picky2 Great hotel
I am a very picky person. This hotel was fantastic. The decor was modern and great choice of colors in room. Our room was a city view on an upper floor. Checking in and out of hotel was quick and easy. Great location, and a very easy walk from the "lite rail station"' about 1/2 block. I would highly recommend "The Westin".
May 28, 2014
Rated 5 out of 5 by amremti25 Central Location
Central location for most of downtown Seattle. Walked to The market and monorail location just around the corner. I read issues with elevator times on waiting. Stayed three days with not a single problem. Vee the bellhop was excellent and Lee the SPG Coordinator was the most helpful and efficient person that has ever checked us in. Rooms were great with a great view ( Thanks Camilla). I would highly recommend the Westin as the place to stay. WE stayed one day prior to cruise and two days after and everyone still remembered us from the first day. I Cannot say enough. Asked the concierge desk about a place to eat late at night within walking distance and not only was it a great place but they gave us a coupon to use. They are all about service and Seattle should be proud of the Westin. I will most definately stay here next time in Seattle
September 21, 2012
Rated 4 out of 5 by JDK23 Great location in Seattle close to convention center
Great location, kind of expensive however comparable to other hotels of similar caliber in the area. Can walk to many of the major sites and convention center in Seattle. Great views from my room of the city and bay. Recommend taking public transport from the airport- fast and you'll save yourself $40. Very convenient and a short walk from the hotel. They recognized my status and upgraded my room
December 23, 2013
Rated 4 out of 5 by br18 Excellent Seattle hotel
I love this hotel and stay here several times a year for work. One of the best hotels for the price in the city. Everything was great except for one major issue: the internet service provider is either new or changed its firewall security. I was not able to get onto my company network - I work for a financial services firm and find 1 or 2 hotels a year where this is a problem (happens to financial firms and govt agencies.
March 16, 2013
Rated 5 out of 5 by mj11 Great Location and Great Staff
I stay at the Westin in Seattle several times a month for business. The staff is courteous and accommodating across the board -- from the valet desk upon arrival to the front desk upon checkout and everything in between. The only dings I give this hotel are the rooms get very loud if it's windy (design issue) so if you're a light sleeper bring earplugs, and the room service menu is boring given the Seattle food scene.
January 10, 2013
Rated 4 out of 5 by crossculture Bathroom daily supply
I stayed here for 6 days, but couple of days there were no new bathroom supply added or some supply were missing in the room. I found it out when I was in the shower that is really difficult.
The glasses in the room were dirty.
I do like the Green element in the hotel. Also like the recycle bin in the room.
February 9, 2014
Rated 4 out of 5 by Chegra First class hotel
definitely will come back to this hotel
May 30, 2014
Rated 5 out of 5 by Hoss76 Great location, great rooms, nice amenities.
This hotel is accommodating in every aspect. Great downtown location; it is convenient to Convention Center, Public Market, Space Needle, and other attractions as well as- accessible to public transportation. Rooms are clean and spacious (I was fortunate to have a fantastic view). The staff is incredibly friendly and very professional. The concierge(s) are extremely knowledgeable and experts at their trade.
August 12, 2013
Rated 2 out of 5 by BCNE Recent Stay
I stayed at the Westin Seattle recently in conjunction with a conference. I will say that most of the staff were customer oriented and friendly. The condition of the facility could use some attention. The plumbing is at best suspect and associates of mine experienced the unthinkable.....sewage back up through the toilet and tub onto the floor. Pressure issues galore...mattresses too soft & uncomfortable
August 20, 2012
Rated 5 out of 5 by Chris25 A Perfect Hotel in many ways.....
Just returned from a wonderful trip to Seattle and stayed at The Westin Seattle. What a wonderful facility! Comfy bed, GORGEOUS views of Puget Sound and the Seattle Needle, so convenient for walking to the various areas around the city. Can't say enough about our stay and the absolutely perfect location! I'm telling everyone about our experience.
Thankyou for making our visit a very memorable one!!!!
August 12, 2013
Rated 3 out of 5 by Tom49 Noisy hallways
We've stayed at this hotel a few years ago and I remember the hotel as nice and clean, the staff is excellent and friendly.
However I have a few things I'd like to note:
1) I've noticed others have commented about the rooms being noisy. We started in the south tower on the 31st floor and there is constant noise of some sort, probably just the building construction. But the noise from hotel guests in the hall ways is very annoying - almost to the point of checking out!
2)Whatever happen to Westin hotels taking care of your every need? Before you arrive? There are no shower caps,mouthwash,Q-tips,cotton,hand lotion,bath robes in the room. You now must call housekeeping to request any of the above and that takes over an hour to get delivered to your room.
3)The television had poor reception on many of the channels and the remote was annoying.
This hotel has slipped a notch in my opinion.
July 1, 2012
Rated 1 out of 5 by Tacali Couldn't get any rest.
I made a reservation online with my SPG # and when I arrived I showed the receptionist my conf # and she had no reservation. I had the email that quoted price but she still charged me $20 more. Our room was on 14th floor right outside the elevator and all night long I kept hearing the ding sound. My husband sleeps thru everything and was very upset that we paid $200 for absolutely no rest.
November 4, 2013
Rated 5 out of 5 by Adrock73 Music weekend in Seattle
Perfect location, one block from Seattle monorail & one block from Link train to airport. Located within short walking distance to Pike Place Market, the historic Paramount and Moore theaters and the downtown shopping district. Fantastic views of the city & Puget sound with only a $10 up-charge per night. Nice restaurant & lobby bar with plenty of local brews to drink.
December 10, 2013
Rated 5 out of 5 by Tjorgy Great Rooms
I was given a room on the 45th floor. Great view! Rooms are spacious and comfortable. Front desk and bellman were very helpful and friendly.
The only complaint I have is that they seem to upcharge for anything you touch. I was afraid to open the closet and use it because I might get charged. The room service additonal fees are insane. I think they don't want people to order in their rooms.
October 27, 2012
Rated 3 out of 5 by PlatinumTim This hotel needs improvements
This Westin is not as updated as most are and needs a facelift. But even more concerning is the service which is independent of the looks. The last 2 times I visited the rooms had not been totally cleaned. And each time the lobby bar is a mess - this time when I sat at the bar the 3 glasses and snacks the previous person sitting there had were left there for 30 minutes after my drink was served! Let me know if you want to see a picture of that.
May 20, 2014
Rated 4 out of 5 by Stephanie Week-end local stay
Every year we attend a City of Hope gala put on at the Westin, Seattle. We take the opportunity to stay overnight because we love the hotel. Our room was terific, ( view, bed, furnishings and the staff was very helpful) Our only complaint was in checking into the hotel. The Starwood line was not in use and we missed the extra special touch. We would recommend this hotel.
November 7, 2011
Rated 4 out of 5 by ricky6 A slight disappointment
As usual, the staff and hotel overall, are excellent. However, based on our recommendation, we stayed at the Westin Seattle with friends visiting from California. We all agreed that the hotel needs to upgrade the following: 1) bathroom towels. Frayed seams, see-through bath towels, are not acceptable for a first class hotel. 2) Not even a small dresser? Please.
September 16, 2013
Rated 3 out of 5 Helpful Staff, Great Location
The Westin Seattle is in a perfect location. Located in the heart of downtown I was able to walk everywhere...except the airport. The airport is nowhere near downtown.
Upon check in I was thanked for being a platinum SPG member. I asked about being upgraded and was quickly upgraded to a "grand view" king in the north tower. The north tower is between the south tower and the space needle, providing me with a ridiculous view of the sound and space needle. I think the hotel has 46 floors. I was on 41. Very very cool. Reviews on tripadvisor had people complaining about the hotel being old and in need of upgrades. The hotel does feel like it's 35ish years old but is still a pleasure. The whole place was very clean.
The staff was very helpful. The concierge knew everything about the area. She suggested dining, directions and had good advice on getting back to the airport. I've stayed at the W as well. I may prefer the Westin.
November 2, 2011
Rated 5 out of 5 by havebusinesswilltravel Looking into the Seattle Area
My wife and I came here looking into starting a business in the seattle area. This hotel first of all is amazing outside and in. Love the dual towers, staff is nice, our room was just great curved windows with our bed facing the seattle skyline, its very romantic. I did not eat here, or spend a great deal of time on property but loved the time I spent there.
February 21, 2012
Rated 4 out of 5 by JML1109 Staff Responsiveness
I had a bad experience during my stay - no water in the morning! I was not able to take a shower for an important meeting. I understand that maintenance issues happen and although I was VERY frustrated at the situation and not being told about it ahead of time, the Service Express Manager "Theodore" handled the situation well. He was empathetic, understanding and he offered complimentary points to help make up for the bad experience. I was pleased with his response, and left the hotel feeling much better than I had a few hours earlier. Thank you!
May 7, 2014
Rated 3 out of 5 two-night stay with unexpected incidents
Great location and nice concierge. Overall this hotel is good. But our stay in Westin was overshadowed by a couple of incidents. Some other guests were able to swipe their card and even open the door in our room at midnight. Thankfully, the latch seemed to work. I was in the sofa bed and totally freaked out when the guests outside were also surprised by this. Ironically, our room cards got expired next day and we were shut out of our room even though we were supposed to spend our second night in Westin. I would say the nice housekeeping lady who could speak Chinese and the apologies from the receptionist Mike who was very helpful in reactivating our cards couldn’t make up for the incidents and disappointments. I understand it might be a result of system error or holding large business event in Westin. Compared to our wonderful experience in W hotel in Chicago during our trip, I felt like I would not choose this brand under Starwood again.
June 5, 2012
Rated 5 out of 5 by Charles11 Seattle Stay
The staff at the Westin was outstanding from check in to check out.
Ted the concierge was exceptional!!!!! I cannot say enough good things about him.
We used the Relish restaurant and the food was fabulous and so was the service.
We used the Fedex service in the lobby and it was great too.
Again the Westin staff could not have been better.
August 18, 2013
Rated 1 out of 5 by cbpower Bad service experience
My family and I spent two nights last weekend at this hotel. After arriving at about 5 pm, we left our bags with bell service, checked in and proceeded to our rooms. At check in we confirmed our bags would be brought to the room and that the sofa bed would be made up for our children. After waiting 20 minutes, the baggage did not arrive, so we proceeded to dinner. Upon return to our room at 930pm neither the bags were there, nor was the bed made up. 20 minutes later the bags arrived and 30 minutes later the maid arrived to make the bed. Our kids got to sleep after 1030!! Not cool for 6 and 8 year olds.
The hot tub was dirty and foamy - did not get cleaned or treated for the two days we were there.
The facilities are nice, the location is good, but the front service is very poor.
When I brought this up the next day, the front desk clerk apologized, but did not offer anything other than a promise to look into this. We did not hear anything from anyone after that.
May 10, 2012
Rated 2 out of 5 by JOKI Not so impressed!
I will start off with the fact that the staff was very professional and the customer service was great. If it was not for the staff I would have left. Otherwise, it seemed the Weston is only out to make money and not provide the quality service that they portrayed on their website. If they could have charged us for air I think they would have. Upon entering my room I found hair all over the bathroom and an inch of dirt on the exhaust vent (I took a picture of it). The bed was very comfortable but the room looked like it had not been refreshed in a while. Dust all over! I was pretty shocked being that the Seattle Weston was recommended to me by so many of my fellow travelers. If you have children make sure that they do not get close to the refridgerator area. The Weston has these "unintentional charges". Well try to explain that to young children. Needless to say it does not go over well. I could go on but I won't waste anymore of my time on this subject. Enjoy!
June 25, 2012
Rated 5 out of 5 by Randi1 Excellent service, as usual!
We have been staying at this hotel for the past 5 years, during the Thanksgiving weekend. This year, we were particularly pleased to have a room with a view of the parade, since the weather was less than desirable for our usual outdoor participation! Close to everything and great staff. Highly recommended.
November 29, 2012
Rated 4 out of 5 by Dave24 A good choice when visiting
The Westin Seattle is my 1st choice when traveling to Seattle. The staff is great and always willing to help out in any way that they can. The hotel is located within walking distance to many things. I am so happy the rooms have been updated... I now enjoy them even more while taking in the great views.
September 13, 2012
Rated 4 out of 5 by Deanna17 Great location and views!
We enjoyed our stay at the Westin, the staff at the front desk and concierge were very helpful. The location is great, walking distance to Shopping and Pike Market. We stayed in a grandview room and the views are amazing, the bed is comfortable. The only disappointment I have with the hotel is they like to charge for everything. The in room movies are expensive, they charge for local calls, and in room wifi, which can be inconsistent as to whether it is working or not. Parking is expensive with the hotel, but there is another parking garage connected to the hotel that you can prepay for $25 per night.
April 14, 2014
Rated 5 out of 5 by doglover The Westin are dog lovers!!
The Westin saved us and our 11 show dogs when our big dog show rig broke down on the I-5. The Westin's Manager and everyone involved went far beyond and helped us and made our terrible night as comfortable as possible. Thank you Westin, you truly did save us and we are SO greatful!!!
March 12, 2013