Rated 5 out of 5 by SteKal optimal place for getting around seattle
My daughter and I did a mother-daughter trip here. We had a great time!! The hotels location is great for catching the monorail to the Space Needle, the light train from and to the SeaTac airport which is really cheaper than a taxi and takes just as long, plus the Pike Market is just 3 blocks walking distance from the Hotel. The hotel was really quiet, we had a great night sleep every night, and the hot tub was a welcome relief from all the walking we did!!!
August 23, 2013
Rated 5 out of 5 by ktyt Excellent concierge
The concierge (Louisa) brought in a copy of the Seattle Times from her home because we wanted a copy and couldn't find it by the time we'd gotten back to the hotel. So she brought it the next day - highly appreciated.
May 6, 2014
Rated 5 out of 5 by Alannawo Perfect for that Shopping Trip
The Seattle Weston was the perfect resting stop for a shopping weekend. It was close to all the major shops. The room was relaxing and the staff very helpful. I just wished there was complimentary wifi in the room. So many hotels in this category already give complimentary wifi I hope that the Westin will follow soon.
April 21, 2014
Rated 5 out of 5 by JJames2014 Great Conference Location
The hotel was very comfortable. The staff was polite and helpful.
July 25, 2014
Rated 5 out of 5 by amremti25 Central Location
Central location for most of downtown Seattle. Walked to The market and monorail location just around the corner. I read issues with elevator times on waiting. Stayed three days with not a single problem. Vee the bellhop was excellent and Lee the SPG Coordinator was the most helpful and efficient person that has ever checked us in. Rooms were great with a great view ( Thanks Camilla). I would highly recommend the Westin as the place to stay. WE stayed one day prior to cruise and two days after and everyone still remembered us from the first day. I Cannot say enough. Asked the concierge desk about a place to eat late at night within walking distance and not only was it a great place but they gave us a coupon to use. They are all about service and Seattle should be proud of the Westin. I will most definately stay here next time in Seattle
September 21, 2012
Rated 2 out of 5 by jh4good Great location - not-so-great hotel
We had traveled from north Vancouver Island that day and were looking forward to checking into the Westin, showering, and experiencing Seattle and the "heavenly bed". After a long check-in experience, we settled for a room with two double beds and a view (because they said they were "sold out" of king beds). When we got to our room, my heart sunk as I entered, because the room was hot and dirty - like someone else was living there, and the phone didn't work. I went out to the hall and called for help... and waited... 20 minutes later, I called again, and asked to be connected to the front desk. Finally someone in charge attended to our needs, and got us (miraculously) into a room on the same floor with a king bed (I thought they were sold out!!!) Anyway, no concierge lounge and very expensive parking ($41.00/day!), but after much ado, a great room. Never had this happen at a Westin.
July 18, 2014
Rated 3 out of 5 by Michael58 More Is Less
This is a behemoth hotel and be prepared for:
--on going delays as it caters to events with ensuing delays (e.g. severely delayed elevators in the morning, especially if you are staying on higher floors.) It was evident that at 9:30 that besides due to a largely full facility, all the elevators weren't operating or we were competing with housekeeping
--delays in check in/check out depending on random luck as the hotel caters to crowds
--a minimalist, but "hip" restaurant (offering less allows them to simply things; fortunately you are adjacent to a multitude of off site restaurants)
--outsourced services, e.g. mailing/receipt of packages and prepared for inordinately long waits and to be fleeced by the understaffed Federal Express office they use. You will be charged, handsomely, for their receipt of packages; the hotel is likely to indicate your package hasn't been received (this has happened to me two years in a row) and you will then waste an immense amount of time (try 30 minutes upon check in/I was second in line) to learn that your package has indeed been received but the hotel's communication with the office is poor.
--housekeeping/seeking to turn rooms over quickly
--housekeeping carts left unattended in the hallways for long periods of time that you need to navigate around
--not particularly responsive or helpful bellmen
The rooms are well appointed, and comfortable. Room service was prompt. That wasn't enough to compensate for the cost. You can get the same at a smaller hotel, for less, and favor more responsive service.
July 27, 2014
Rated 2 out of 5 by Cleazy Lacks attention to detail
Upon arrival, I was given a room with two beds rather than the reserved king bed. The next morning the maid service was knocking on the door at 8am. The elevator takes forever regardless of the hour. The room next door had a dog that barked incessantly. A pretty bad experience all around.
July 21, 2014
Rated 4 out of 5 by worldtrvler Front Desk needs work
I did not call the front desk often, but when I did, they were very responsive. The Major failing was during check out when, at about 10:30, which is 30 minutes before the check out deadline, there was a long line in front of the desk and ONE person at the desk. That person, while friendly enough, didn't seem to care about moving faster or more efficiently. It was maddening.
July 18, 2014
Rated 5 out of 5 by TominMA Best Staff
From the moment I checked in the staff at this Westin exceeded my expectations for customer service and friendliness. I would stay there again in a heartbeat!
July 23, 2014
Rated 5 out of 5 by NACUBO This hotel was very comfortable.
I enjoyed my stay I would stay here again when I visit Seattle.
July 24, 2014
Rated 4 out of 5 by Jimbo59 A little dirty in public areas
The rooms were clean, but I was in the lobby area twice and both times found the chairs to have crumbs, used napkins, etc. on them. This area needs more attention.
July 23, 2014
Rated 4 out of 5 by br18 Excellent Seattle hotel
I love this hotel and stay here several times a year for work. One of the best hotels for the price in the city. Everything was great except for one major issue: the internet service provider is either new or changed its firewall security. I was not able to get onto my company network - I work for a financial services firm and find 1 or 2 hotels a year where this is a problem (happens to financial firms and govt agencies.
March 16, 2013
Rated 5 out of 5 by Michele53 Excellent Customer Service and Relaxing Atmosphere
Love the Westin. The heavenly beds are as described. Great view of the city from the 34th floor. Quiet rooms, no neighbor noise. I was next to the elevator and didn't hear any foot traffic. The staff is superb. They make the customer feel valued
July 21, 2014
Rated 5 out of 5 by mj11 Great Location and Great Staff
I stay at the Westin in Seattle several times a month for business. The staff is courteous and accommodating across the board -- from the valet desk upon arrival to the front desk upon checkout and everything in between. The only dings I give this hotel are the rooms get very loud if it's windy (design issue) so if you're a light sleeper bring earplugs, and the room service menu is boring given the Seattle food scene.
January 10, 2013
Rated 3 out of 5 by RandK14223 Not what we expected
For a Westin Hotel, this was a disappointment. While the location in downtown Seattle was terrific, the facility seemed a bit rundown and overwhelmed by large conventions and cruise ship groups who were staying there. Our room was uncomfortably warm thanks to getting sun all day; a note left for housekeeping to please keep drapes drawn went unheeded so we returned each day to a warm room, and a request (actually 2 calls required) to the front desk to have the a/c checked got a response from the engineer who came that the temperatures were centrally set and couldn't be lowered. Housekeeping did provide a fan but the room remained uncomfortable. There was also an issue with having the room made up; our reservation was mistakenly labeled as not wanting bed made/clean towels and it took 3 days of the stay, with phone calls to housekeeping every day, to get that cleared up
July 16, 2014
Rated 5 out of 5 by Moonie Conference Stay
I was very happy with my stay. I was there for 5 nights and once I was in the room I never knew there were other people in the hotel. It was quiet and very comfortable. It was in a perfect location, only a short walk, cab, or monorail ride away from all the big tourist spots. Water pressure in the shower would be my only negative.
March 26, 2014
Rated 5 out of 5 by Hoss76 Great location, great rooms, nice amenities.
This hotel is accommodating in every aspect. Great downtown location; it is convenient to Convention Center, Public Market, Space Needle, and other attractions as well as- accessible to public transportation. Rooms are clean and spacious (I was fortunate to have a fantastic view). The staff is incredibly friendly and very professional. The concierge(s) are extremely knowledgeable and experts at their trade.
August 12, 2013
Rated 4 out of 5 by JDK23 Great location in Seattle close to convention center
Great location, kind of expensive however comparable to other hotels of similar caliber in the area. Can walk to many of the major sites and convention center in Seattle. Great views from my room of the city and bay. Recommend taking public transport from the airport- fast and you'll save yourself $40. Very convenient and a short walk from the hotel. They recognized my status and upgraded my room
December 23, 2013
Rated 2 out of 5 by BCNE Recent Stay
I stayed at the Westin Seattle recently in conjunction with a conference. I will say that most of the staff were customer oriented and friendly. The condition of the facility could use some attention. The plumbing is at best suspect and associates of mine experienced the unthinkable.....sewage back up through the toilet and tub onto the floor. Pressure issues galore...mattresses too soft & uncomfortable
August 20, 2012
Rated 5 out of 5 by Chris25 A Perfect Hotel in many ways.....
Just returned from a wonderful trip to Seattle and stayed at The Westin Seattle. What a wonderful facility! Comfy bed, GORGEOUS views of Puget Sound and the Seattle Needle, so convenient for walking to the various areas around the city. Can't say enough about our stay and the absolutely perfect location! I'm telling everyone about our experience.
Thankyou for making our visit a very memorable one!!!!
August 12, 2013
Rated 3 out of 5 by Tom49 Noisy hallways
We've stayed at this hotel a few years ago and I remember the hotel as nice and clean, the staff is excellent and friendly.
However I have a few things I'd like to note:
1) I've noticed others have commented about the rooms being noisy. We started in the south tower on the 31st floor and there is constant noise of some sort, probably just the building construction. But the noise from hotel guests in the hall ways is very annoying - almost to the point of checking out!
2)Whatever happen to Westin hotels taking care of your every need? Before you arrive? There are no shower caps,mouthwash,Q-tips,cotton,hand lotion,bath robes in the room. You now must call housekeeping to request any of the above and that takes over an hour to get delivered to your room.
3)The television had poor reception on many of the channels and the remote was annoying.
This hotel has slipped a notch in my opinion.
July 1, 2012
Rated 5 out of 5 by Muni Very pleased
We were very comfortable with our stay at
Your hotel. The two ladies at the Concierge
Desk were very helpful, and it was thanks to
Judy and Louise that we got reservations at the Space needle restaurant, and they also
Guided us re. Transportation and other
Sightseeing places. Very professional.
Please convey our thanks to them. We loved
Seattle and hope to be back soon.
Your front desk check in were also very nice.
July 15, 2014
Rated 1 out of 5 by Tacali Couldn't get any rest.
I made a reservation online with my SPG # and when I arrived I showed the receptionist my conf # and she had no reservation. I had the email that quoted price but she still charged me $20 more. Our room was on 14th floor right outside the elevator and all night long I kept hearing the ding sound. My husband sleeps thru everything and was very upset that we paid $200 for absolutely no rest.
November 4, 2013
Rated 5 out of 5 by Tjorgy Great Rooms
I was given a room on the 45th floor. Great view! Rooms are spacious and comfortable. Front desk and bellman were very helpful and friendly.
The only complaint I have is that they seem to upcharge for anything you touch. I was afraid to open the closet and use it because I might get charged. The room service additonal fees are insane. I think they don't want people to order in their rooms.
October 27, 2012
Rated 5 out of 5 by RudiB In the Center of Seattle
The Westin is located at the end of the light rail line to the airport and the end of the elevated train to the Space Needle, so it is right in the center of the city. Shopping, movie theaters, bars and restaurants are all within a couple of blocks -- and the Pike Place Market and waterfront are a few blocks down the hill. As to be expected, you will encounter "interesting" people downtown, all part of the ambience. The room I was in had a very scenic view of the downtown area and harbor, with drapes that opened and closed at the push of a button. The bed was very comfortable. Pay close attention to how they describe the cleaning of the rooms at checkin, because in the interest of environmental conservation, you will have to request service. To their credit, the maids were always nearby. It is a large hotel, but I found the staff to be responsive and the rates reasonable for a downtown accommodation.
July 16, 2014
Rated 5 out of 5 by daleboi Great location and excellent staff
I enjoyed an extended stay attending a business meeting. My room was very comfortable starting with the bed. The meeting rooms suited my organization's needs. The staff was very responsive to our needs. The hotel is in a great location, close to shopping and restaurants.
July 19, 2014
Rated 5 out of 5 by Lizzie123 This hotel has great staff
I think that the most important feature of a hotel is it's staff. Every single interaction I had was good and most were excellent! Theodore started it off and many others followed in his stead. I also really like the green option. I had a great stay and hope to enjoy the hotel again in the future.
July 18, 2014
Rated 5 out of 5 by Adrock73 Music weekend in Seattle
Perfect location, one block from Seattle monorail & one block from Link train to airport. Located within short walking distance to Pike Place Market, the historic Paramount and Moore theaters and the downtown shopping district. Fantastic views of the city & Puget sound with only a $10 up-charge per night. Nice restaurant & lobby bar with plenty of local brews to drink.
December 10, 2013
Rated 4 out of 5 by Stephanie Week-end local stay
Every year we attend a City of Hope gala put on at the Westin, Seattle. We take the opportunity to stay overnight because we love the hotel. Our room was terific, ( view, bed, furnishings and the staff was very helpful) Our only complaint was in checking into the hotel. The Starwood line was not in use and we missed the extra special touch. We would recommend this hotel.
November 7, 2011