Rated 2 out of 5 by kumano13 disappointed
I am a local and no good hotels in Seattle. I used to think that the Westin was exceptional but it has diminished in my eyes. And was there before the renovation.
My room was not exceptional. I asked for a great view and high level floor and i got 35th with a business building view.
Ice machine flooded hallway and no staff around to fix.
To top it off i was with family socializing in lounge area in front and a homeless person approached us for money. NOT RELAXING!!
March 12, 2013
Rated 5 out of 5 by JKW707 Great experience
Great location, relaxing, spacious room, beautiful view, and by far the best option for the price range!
Hotel was close to all attractions we wanted to see and very close to public transportation. We did not drive anywhere. The room has an amazing view and amazingly comfortable bed! The room was spacious and came with excellent amentities. The lobby also had a great bar and plenty of seating. The staff had great recommendations for local restaurants (not chains so thank you!). I did a lot of research on hotel rooms for months. This was by far the best option for the price range. Exceeded my expectations!
September 25, 2012
Rated 3 out of 5 by FormerTucsonite Things were a little off
We often stay here and were disappointed this time. Room was not ready. Officious clerk at check in. We had paid for a grand view and were disappointed there was another building off to the side. We were given a room that had an adjoining door and there were noisy children in the next room banging on it. Bathroom was small and cramped. No bathrobes . Coffee maker with no coffee and just one cup. Would have liked a few bathroom products besides just the basic shampoo, conditioner, lotion and soap. Very unfriendly warnings about using the refrigerator to store your own cold things. Almost no closet or drawer space. Sketchy character hanging around workout room. Great location though.
November 12, 2013
Rated 5 out of 5 by Peter67 Post Renovation Renaissance
We stayed at the Westin Seattle for three nights (Sept. 20-22, 2013) for a very busy football weekend; both Huskies and Seahawks were playing. We had a delightful Premium Water View room on the 30th floor. Facilities were great but the most important and pleasant surprise was the very much improved customer care and service standards. From arrival at the door, check-in, restaurant service (especially our breakfast waitress Natalja C.), and throughout the hotel, people were friendly and accommodating. The one service glitch (no coffee supplies in room one morning), was quickly remedied through "Service Express". The Seattle Westin again takes its place as a Westin worth re-visiting.
September 24, 2013
Rated 4 out of 5 by Deanna17 Great location and views!
We enjoyed our stay at the Westin, the staff at the front desk and concierge were very helpful. The location is great, walking distance to Shopping and Pike Market. We stayed in a grandview room and the views are amazing, the bed is comfortable. The only disappointment I have with the hotel is they like to charge for everything. The in room movies are expensive, they charge for local calls, and in room wifi, which can be inconsistent as to whether it is working or not. Parking is expensive with the hotel, but there is another parking garage connected to the hotel that you can prepay for $25 per night.
April 14, 2014
Rated 4 out of 5 by GRP1921 Great Location
I just finished a two night stay with my brothers and Dad. We were in town to watch the Seahawks. The hotel is in a great location, close to shopping, very nice restaurants and Pike Place Market. For the football game it is about a 1/2 hour walk but it will save you time trying to get a cab away from the stadium after the game. The hotel is also very close to the last stop of the Link Light Rail and takes you to / from the airport - only $2.75 each way. It takes about 45 minutes. Overall, great location and very nice hotel with floor to ceiling windows. We will stay here again when we return next.
November 7, 2012
Rated 3 out of 5 by Brandy43 No Hot tub
The Hot tub was out of service which was disappointing.
The concierge was rather rude when asking for an umbrella.
The elevator to the parking garage was not working properly.
The hotel was quiet, clean, comfortable, and in a great location.
The employees outside were by far the friendliest..
December 25, 2014
Rated 5 out of 5 by LiuLu Great Service! Great location!
Pro: Great location! 3 minute walk to west lake mall for monorail to space needle. 7-8 minutes walk to pike place market. 3 minutes walk to nordstorm, pacific center, macys. Plus, they have one of the best services among all spg chains that I have stayed.
For example, our neighbour next door was blasting their music late at night, I rang the service express and minutes later they sent security up to warn them.
Con: The building looks old, and the facilities are also quite old. The city view ( only apartments across) is not that nice I wished I could get a space needle view or water view instead.
November 12, 2013
Rated 5 out of 5 by Mama52 Great choice for hotel
Close to attractions for walking.
Restaurant inside had excellent food
Beds comfortable and great view
December 30, 2014
Rated 3 out of 5 by Manju everything was just ok
I had made a reservation for a room and decided to go for the upgrade for a room with a city view. Totally not worth it. we were put in the tower that was under renovations and our room was only 4floors higher than friends who had the same view for a cheaper price. I was also told there would be wine waiting in the room for us--wasn't there obviously. Upon check-in the agent was semi-friendly but seemed to be distracted and didn't really give me any info about the room--he said it was an upgraded newly renovated room. It didn't look renovated and the upholstery on the chairs in the room were cracked and old looking. I was not impressed. Overall staff was incredibly friendly and accommodating.
December 7, 2011
Rated 3 out of 5 by Skinny1957 My Two Night Stay
Hello. This is probably my 8th or 9th time to stay at the Westin in Seattle. It will be memorable, not because of the high quality, but because of the lack of quality of the room and staff. The room was too small and there was essentially not drawer space. We had three suitcases and we could not open them and just work from the suitcases--no room. We agreed not to ask for clean sheets for only two nights., but the house keeping person forgot to leave clean towels and bath mat. We solved the bath materials with a simple phone call just as I was ready to step iinto the shower, but the space is not solveable.
We wnjoy Seattle and I am sure that we will be able to find a more suitable hotel room.
July 31, 2013
Rated 1 out of 5 by Gloomcity81 Wireless service was not very good
I spent parts of three days in the hotel and the wireless service in my room was sketchy at best. Logging on took a long time and occasionally timed out. On occasion I would get kicked off the service. It may be the location of my room, I've been in other hotels including Westins were wireless access was variable. In the end I went across the street to Starbucks and didn't have any trouble.
December 5, 2011
Rated 5 out of 5 by MaryV Great Location and Stellar Service
The location of this hotel makes it one of the best choices to make. Besides the exceptional service and quality of rooms, the hotel staff helped us find the perfect dining locations all within walking distance! The only less-that-stellar aspect is the confusing overnight parking. We weren't told that the primary entrance locks early so we ended up wandering around and finally running in to ask how to get back into the lot. This could have been avoided if upon exiting the gate host gave us a heads up about the closure. Otherwise, it's easy accessible to the freeway and a great place to stay.
January 26, 2013
Rated 5 out of 5 by MarVee Great Comfort and Healthy Food options
Loved, Loved, Loved our stay.
What a gracious and spacious and amazingly comfortable room! the bed was magnificent.
The healthy food options were tasty and reasonable - I felt so well cared for...
I was so happy with my stay - and I might add I have never said the following before - that I asked my husband, that if in the future he wanted to surprise me with a treat - that it be a night at the Westin!
Even the reception food after our event was very well done indeed - excellent and healthy preparation. Very helpful and thoughtful staff.
Thank you so much for making our stay so enjoyable.
August 17, 2012
Rated 4 out of 5 by Meganrehm85 Great location in downtown Seattle
I just stayed here four days and the location is perfect - within walking distance to Pikes Place Market, the Space Needle & Olympic Sculpture Gardens, the Waterfront, Pioneer Square, and the ferries. The rooms were comfortable and since we stayed on the 16th floor we didn't hear any traffic at night. The staff were friendly and helpful. There was a huge nursing conference going on when we were there so unfortunately it took quite a while to get an elevator sometimes or we'd here people coming back to their rooms really late, but other than that good stay. What you'd expect from a Westin.
April 13, 2014
Rated 4 out of 5 by Manny1015 Great stay
We had a wonderful stay for Blue Jays games in Seattle. There are a few things I would like to mention.
1) There were some hair in bathroom and pretty dusty on the bedside table (we didn't bother telling)
2) I ordered late snack (chicken nuggets) and dipping sauce looked jelly and I could not use it... I mentioned when I asked someone to pick up dishes. I am not sure if it was old.
3) We wanted to pay for my sister in-law's room and taxes and asked FD agent to set it up but she did not know how to because (I guess) she is new....
All bell staff were great and very helpful everytime we walked by. We also loved our room and very spacious and great view!
We look forward to staying with you again!
August 30, 2013
Rated 1 out of 5 by Unsatisfied3758 Wifi not included
Would not recommend if you plan to use the internet to plan out your days in Seattle - wifi is not included in the overpriced rooms, and it is not cheap to purchase access either, rates start at about $10 US. Don't take anything out of the mini fridge to chill your own drinks either, you will be charged for their drinks at an outrageous price! Checkout day the room cleaner knocked and let herself in at 8:30am although we had hollered through the door that we were still in the room, we did not open as we were in the midst of getting undressed to shower, the only thing that stopped her was the extra door latch that we had locked. Will not be staying here again, maybe avoiding Westin hotels altogether
July 3, 2014
Rated 3 out of 5 by SPSanta Convention Guest
We had a very fast check-in to begin with. We were convention guests that don't have a lot of money to spend. The Full refrigerator with a $25 fee for using for store bought items was disappointing. The bed was VERY comfortbale but the chairs and couch were terrible. Our in-room safe failed to open after items were put in but the staff repaired very quickly while they maintained proper security procedures. One morning at the large breakfast they did not have Earl Gray Tea because they "ran out." That is hard to believe. Fortunately we did not have a car so we did not have to pay the high parking fee. There is a drugstore across the small plaza where you can buy any snacks or drinks you would like.
June 3, 2012
Rated 3 out of 5 by Fisherman69 Nice View
This was my last nights stay on an 9 day trip that started in Seattle and included several night s in the Vancouver, BC area. I was taken back by the extra charges for everything. The luxury hotels in Canada included wifi, the honor bar prices were at least 20 percent lower, and they all had wide screen TV's with HD. I could not believe at the price we paid hatt the TV was analog. The bellman, VEE, was the best I have ever encountered. He took excellent care of all our luggage, as we had three boxes of frozen fish. Overall a real nice place, just a few things that could have been better.
July 15, 2013
Rated 4 out of 5 by HalfMarathonRunner Not quite what I expected for the price
Initially I was checked into a room with a view of a huge concrete wall. I asked for a different room, and was moved to a room on the 33rd floor for $20.00 more. The view was fantastic so I gladly accepted, and was fine with the room until trying to sleep. The fan in my room was extremely loud. It sounded like something was loose and needed repair. Also, I had ordered breakfast the morning of my event to be delivered between 0600 and 0615 (earliest available option). It was delivered late, so I did not get the chance to eat it before I had to leave, and for the price I paid for the room and the breakfast, I was very disappointed. This stay was not consistent with previous visits to the same hotel.
June 24, 2013
Rated 1 out of 5 by Janey68 The worst "high end" hotel I've had to be in
I checked in late on a Sunday evening. There is no room service, but rather a call-in to order & pick up at a cafe. I called, but no answer. Then the manager got involved (about 1 hr later, after I called again). By this time I had gone to the cafe and eaten there. He promised to take my food bill off my room charge (but didn't). The other amenities at the hotel were all charged, e.g., wifi, business office, etc. This was my organization's conference hotel, and they begged me to stay here because occupancy would reduce conference room rentals. I will never do it again in this hotel!
July 2, 2014
Rated 5 out of 5 by Alannawo Perfect for that Shopping Trip
The Seattle Weston was the perfect resting stop for a shopping weekend. It was close to all the major shops. The room was relaxing and the staff very helpful. I just wished there was complimentary wifi in the room. So many hotels in this category already give complimentary wifi I hope that the Westin will follow soon.
April 21, 2014
Rated 5 out of 5 by Ludo We absolutely recommend this hotel to anyone visiting Seattle
The Westin is very central near to the Monorail that takes you to the Space Needle and the Light Rail station that goes directly Seattle Tacoma International airport.
In our room on the 33th floor we had a nice view on the surrounding skyscrapers and the Space Needle. The room had all the comfort : good beds, LCD TV, coffee maker, nice bathroom and shower etc.
We ate at the Relish restaurant in the hotel : reasonable prices and good food !
The staff in the hotel was friendly and warm during our entire stay.
And : the concierge service was outstanding ! The concierges are especially helpfull and friendly, we were blown away by this service.
We absolutely recommend this hotel to anyone visiting Seattle.
September 8, 2013
Rated 2 out of 5 by Terry4738 Sleepless in Seattle
While the hotel has a great location and accommodations are nice, they should reconsider placing guests on same floor as hospitality suites and Presidential Suite. Screaming and running children, who along with adults tried vigorously 3 times to open connecting door one night, and late night, noisy party (who also tried opening connecting door) another night marred what would have been a pleasant experience. The night person on front desk was pleasant and offered some compensation, which was appreciated, but other measures could be implemented to prevent recurrences of situation.
August 27, 2013
Rated 5 out of 5 by lucy2810 Great location, very nice accommodations - but no hair dryer!!
The Westin Seattle is in a great location - very urban, walkable, lots of great restaurants and bars close by. The rooms are nicely furnished - GREAT views - and none are far from the elevator, and the meeting space is adequate. My only issues are the super soft pillows with no support - a problem I encounter at every Westin I stay at - and the fact that my room was missing a hair dryer. When I called to get one I was told they were "out of hairdryers," which was surprising and irritating, especially since I was only asking for what should have been in my room to begin with!
July 28, 2014
Rated 5 out of 5 by 13cc Horrible Background Music
I could not believe the music that was playing in the back ground in the lobby, bar area, & restaurant. Not only was it so loud, but obnoxious. One evening while having dinner in the restaurant, it was so loud I had to ask the waiter to turn it down. Because it is constant voice music (sounded like rap), it is hard to talk with others or read. If music is selected, why not some sort of instrumentals? I am very disappointed that corporate approved such music.
November 29, 2014
Rated 1 out of 5 by Tony58 Deluxe City View == 8th floor
I wanted to have a nice view so chose the more expensive room called Deluxe City View promising me living on a high floor. However, when I arrived I was given a room on the 8th floor (out of 40). When I asked about the City View, the receptionist (Jonathan) told me that all the higher floors were occupied. Well, what are bookings for then? I was charged the Deluxe City View rate anyways.
The room itself was comfortable, the beds were very soft and comfy. The location is quite close to local attractions, e.g. the Space Needle, the piers with the market and Seattle downtown.
July 17, 2014
Rated 2 out of 5 by consultanttraveler Outdated hotel with subpar facilities
The Westin here is old and is in need of updating, the room feels old and really, there's not a lot of space. The facilities, especially the gym leave you wanting - it comprises two small rooms on different levels - one for cardio and another for weights. The weights room is so small it can hardly accommodate 3 people at once. I'm not exaggerating. There are no windows either. The only restaurant in the building produces awful food - and the hotel is not ready to acknowledge it as I was told the burgers were "rated best in town". I couldn't even finish the burger as it was horrible. Don't even bother with this place. The only redeeming feature of this hotel is the staff - they are friendly and do a great job.
April 9, 2014
Rated 3 out of 5 by Jaxon60 Hotel okay, but lacks parking
The hotel itself is fine and the young lady at the SPG Desk on our check in day and the following day was excellent.
Unfortunately the hotel seems to lack adequate parking facilities. We had arranged for self parking as we were going to be in and out several times at odd hours. We left one morning to come back later in the morning only to be told we could no longer park there.
The hotel should not sell parking for your stay if they are going to prevent you from parking later in the same day.
For future stays in Seattle, if we have a car, we will find other accommodation.
June 23, 2014
Rated 4 out of 5 by tmac360 Amazing views!
I stayed two nights in the North Tower in a Deluxe room. I got a room with a Space Needle View and it was gorgeous. I have stayed at other hotels in Seattle and have never faced the Space Needle so it was a great Seattle experience. I really like the space in the room, it felt like a suite!
The first downsides was that the doors to the room were thin, so you can hear people talking in the hallways and doors being opened and shut. The other downside was my neighbor or vent air smelled like cigarette smoke the whole weekend. The staff tried to help by spraying air freshner.
December 16, 2013