Rated 4 out of 5 by billyboy3 parking
i had a terrible time parking.The lot was full l and had a hard time getting to hotel entrance ,,.finding it and getting someone to help me..An attendent walked around to the parking lot entrance and opened it to allow us to park and check in. This and another 20 dollars for parking.The hotel was very nice as was our room and other experiences.
April 1, 2014
Rated 5 out of 5 by happycamper Great stay
I was very impressed with my stay at The Westin Ottawa. Every staff member I encountered from the time I got out of the car on Saturday to the time I left on Wednesday was fantastic, friendly and welcoming. This included the staff at the door, the front desk, service express, banquet staff and housekeeping. I will definitely be back! The room was clean, the hotel was spotless and the food was great. It was a very enjoyable stay. The location is great since it is attached to a mall and smack dab in the middle of Byward Market with shopping and restaurants galore.
January 31, 2013
Rated 1 out of 5 by RRPS disappointing
Well, I stayed at this hotel back in the summer and had a nice experience. Everything was fine except the elevators (which has been mentioned several times by previous posters). Fast forward to last month --- attempting to book a function here. NIGHTMARE! Worst customer service I have ever experienced. Staff member was rude, and could barely be bothered to give me the time of day. She just gave me the run around and I was lied to by a staff member. They made booking with them such a painful experience, I ended up taking my business elsewhere. When I called to discuss my concerns, I left messages and no one could even be bothered to call me back. Extremely disappointed and won't be keen to give them any of my business anytime soon.
December 9, 2013
Rated 4 out of 5 by Poussin Good be better for the price
Meats at the room was delivered cold :-( Price of the food is really expensive and moreover 15% of service fees + taxes are really stealing people.
April 9, 2014
Rated 5 out of 5 by Gar65 Great hotel
Loved our stay and the renovations. Elevators are efficient, Bathrooms lovely. Linens felt like they were brand new. Staff pleasant and helpful.
April 9, 2014
Rated 3 out of 5 by Sandy Good hotel but how can they justify charging guests in their rooms for internet access?
Internet access is a basic facility of modern life. Charging separating for internet access, but not for television access makes no sense. It's just plain greedy. And the amount is ridiculous comared to what I would pay for internet access at home. It is not like consuming a drink or eating food from the bar. Hotels should have an all-in price which includes internet access. Not impressed. And that is not even taking into account the annoyance created by the elevator renovation which mean you can wait 10 minutes for te elevator to arrive at peak times...
February 11, 2013
Rated 5 out of 5 by JFP2402 This hotel has great staff
This was a "stay Vacation" for us. We only stayed for the one night but the staff treated us like we were there for 2 weeks. Every staff member, from the valet parking, to the registration desk, to the housekeeping staff were all first class. Friendly and couldn't do enough for you.
March 31, 2014
Rated 5 out of 5 by Sistina great services
Great Stay. Room well appointed. Great dining. Parking accessible. Hotel is well located.
April 8, 2014
Rated 5 out of 5 by Montreal65 Our stay this time surpassed our expectations!
We were celebrating a special occasion this weekend and the hotel staff went above and beyond to make our visit memorable. Their service, hospitality and generous complimentary surprise gift, was a wonderful perk. We had 2 gorgeous, comfortable, relaxing, deluxe rooms booked. The views were spectacular. Everything was extremely clean. The dining facilities (Shore Club for dinner and Daly's for buffet breakfast) were superb and we even enjoyed lounging in the warm ambiance of the lobby. We definitely highly recommend this hotel to future guests.
January 23, 2013
Rated 2 out of 5 by disappointedjune2013 disappointed in ottawa westin
The room wasn't ready for our arrival even though we were an hour late for check in and the front staff didn't know how to handle this correctly. we were told to sit in the lobby and wait till a room was ready and no help offered with our luggage. also the room had not been cleaned properly and smelled of cigarette smoke. it was tidiied after complaining, but still found items under a chair later.I stay in a lot of Westin hotels and this was a bad experience that I have never before encountered or had in our next Westin hotel that we stayed in
June 13, 2013
Rated 4 out of 5 by Alexandra1223 Good hotel for a special night out
I live in Ottawa, but spending a night at the Westin always makes me feel like I'm on vacation. The bed is always comfortable and the room feels luxurious. The location is awesome, too.
The only downside I would say about this particular visit is the cleaning staff was maybe a bit too eager to clean the rooms in the morning as I had to listen to them knock on doors and say 'room service' loudly over and over again. I understand they want to do their job, but when you're trying to sleep in and relax, it's a bit mood-killing.
December 31, 2013
Rated 4 out of 5 by SDonkey The Bar
I fail to realize that why your bar VOLUNTARILY closed down early on the Saturday night while it was packed with paying guests. It was the 100th anniversary of the Canadian Skating Championship and the manager showed the Bar was not there to serve its guests, we were obviously an inconvenience. I spoke to the person in charge behind the bar while the fellow bartenders were saying "I have another hour in me".
The question is...are you open to make money? If so, why close early when your establishment is FULL!
January 22, 2014
Rated 3 out of 5 by Halifax49 Ottawa weekend
Room is beautifully furnished, but not large for a "premium room". Check-in was slow, with only one clerk. Confusion about whether we were on "green" (no maid service) - they came anyway. Shower drain ran slowly. Banquet was excellent. Pricing policy for internet and telephone is irritating- it just caused mild inconvenience as I used my wireless service and avoided the hotel's system. I was left with a feeling that I was there to be fleeced. Please - I ask my favorite hotel to rethink this pricing model and be more competitive.
November 17, 2013
Rated 4 out of 5 by Dulce Client complaints regarding new elevator system were numerous.
The Westin Ottawa is a Westin hotel and the amenities, location and rooms are great. The only complaint that I and many, many others that I met in the elevator had, was the new system that has been installed. In fairness to the Westin, the weekend I was there was during Winterlude so the hotel must have been close to capacity and therefore any elevator system would have been taxed BUT THIS SYSTEM IS A BUST!
In this new system one punches in their floor number into a keypad outside the elevator and is directed to a particular elevator number. The system breaks down when 20 people are sent to a particular elevator and the first person on has a double baby carriage and thus only 4 people can get on that one but that elevator will stop at every floor that was originally punched in thus taking that elevator much longer to do its "run"
I'm not a Luddite but some things cannot be improved.
March 8, 2014
Rated 5 out of 5 by mikew Great place for a stay-cation!
We only had a couple days for break from our 4 kids and needed a place where we could totally relax and recharge. The Westin more than met our expectations once again. Right from the early check-in, the pool and spa, the friendliness of all the staff we encountered during our stay... through to the beautiful room and, of course, the much appreciated surprize from John... we felt truly pampered and recharged as we skated home after our stay. : )
We look forward to our next stay-cation at the Westin!
Mike & Elissia
February 23, 2013
Rated 5 out of 5 by 1949sonny excellent stay great location
I had a short trip for meetings and stayed at the Westin. Tired, I flopped on the bed and it was heaven!
Room was very clean, bed was amazing comfortable and even the remote for the tv worked. Great coffee, hot water shower on demand. Energy efficient light bulbs...Staff were friendly and assisted with check-in and check out along with arranging taxi.
My only complaint is the charge for internet...should be free this day and age.
Location is great, minutes to everything. just great place to stay, will definately will be back.
November 23, 2012
Rated 2 out of 5 by Kencdm Far Below Westin Standards
It's difficult to imagine that anyone concerned with the quality Westin is supposed to convey has ever visited this hotel. I wonder if they stood in line for over 1/2 an hour at check-in? I wonder if they stood in an elevator lobby for 20 minutes awaiting the arrival of an elevator. I wonder if they overheard guests complaining that "higher floors" should receive discounts - not higher rates, because the elevators are so slow [and have been for over a year? I wonder if, upon arrival at their room, their luggage was still undelivered by bell staff over TWO hours later? Has anyone interested in the standards of quality & luxury Westin pretends to provide visited this hotel??? If they had, I can't imagine the name Westin would still be 'flagged' on this building.
June 9, 2013
Rated 5 out of 5 by maurice weekend get away
Enjoyed our weekend of skating and the excellent hotel and staff. The view is something I think about often and that, plus the service, brings me back to this hotel as often as possible.
I can not believe that there is a large fee for internet/WIFI in the room and even in the business centre! I can get free WIFI at a local coffee shop or the 60 year old motel on the edge of town. I understand it is a revenue stream from business travelers but it should not be in place on the weekend and perhaps could reflect SPG involvment.
February 5, 2013
Rated 5 out of 5 by Roxy99 This Westin is the Best
I travel alot for business. I stay at the Westin in Ottawa at leat 2 - 3 times per month. They're the best in my experience.
Design very neat and sleek, room v nice, great beds, the full windows delightful.
Shore Club - v good seafood, v good service
This Westin is v well staffed. Sometimes they get busy, but almost always there are more than enough folks to assisst in any way - and they are v pleasant in manner. They are also consistently there, which is nice when you're a frequent guest.
Best of all, if there are any issues, the seniior leadership is highly responsive. Directly, or quietly small changes are made that make sense and are reasonable.
This is a v nice property to begin with and it is superbly run from the top to the bottom. Five Stars is my vote.
January 21, 2012
Rated 5 out of 5 by jlo154 The hotel exceeded my expectations
My stay was wonderful. Staff was plentiful and always willing to assist.
Make a Green Choice is such a great initiative! I chose the $5 F&B voucher but for some reason, it was not reflected on my room bill. Not the biggest deal but if Westin is going to offer something like this, then it would be expected that the hotel pulls this through.
Unfortunately, the guest elevator renovation caused major delays. Using the service elevators was also a lengthy process. It will be nice when the elevators are completely replaced!
October 26, 2012
Rated 5 out of 5 by Donna66 Great location.
Loved the market was 1 block away and the Rideau Center is joined to the hotel.. Everything was right at your finger tips without even having to go outside. Hotel was very modern and beautifully decorated and furnished. In the future I would not stay anywhere else downtown Ottawa.
March 17, 2014
Rated 5 out of 5 by JSL75 Best in the City!
The Westin Ottawa is one of the best hotels in the city. All travelers into downtown Ottawa know this and the hotel does as well. Yet, the Westin is not pretentious and is very accommodating further accentuating their best-in-class attitude.
March 20, 2014
Rated 5 out of 5 by OttawaFirstTimer Exactly what I needed
Travel quite often worldwide but first time to Ottawa. The familiarity of the staff in checking me in, greeting and answering all my very specific local questions (dinner, where to rent skates to take blow some steam off on the canal out front, etc) was WELCOMED and exactly what I have become accustomed to in every country I visit. It was refreshing the comfort I felt (almost like home) when I checked in!
February 23, 2014
Rated 3 out of 5 by lled ottawa downtown westin
hotel conveniently located.
Breakfast was lovely on the 3rd floor with friendly staff
rooms getting a bit dated
if follow the full green route would run out of coffee and cups on 2nd day
meeting room very hot
took about an hour to get it cooled down
internet did not work and it could not fix
March 14, 2014
Rated 3 out of 5 by CanuckTraveler Disappointed
I will start by saying I have had some great stays at this property but this was not one of them.
The door to the bathroom would not open and close so maintenance had to fix it. The TV channels didnt work so maintenance had to fix that as well. The fire alarm also went off in the middle of the night but that wasnt the hotels fault but still an inconvenience. There were other problems as well but will not get into them.
On the bright side the location is amazing and I hope this was only a 1 time occurrence.
February 13, 2012
Rated 5 out of 5 by Sunblader Classic Westin Experience in the best location in Ottawa
Took my mother to a family wedding hosted at the Westin over the long weekend and our experience was wonderful. First of all, the catering/event food was spectacular. Great food. The location---well, you can't beat it. Two blocks from Parliament and connected to the local mall. Rooms are good-sized. The staff are pleasant but seem to be following the employee guide of service. But very responsive. Language between French and English may be the issue. Otherwise, great stay, great location, clean and modern.
September 7, 2013
Rated 5 out of 5 by zeek86 Great Stay
We stayed at the Westin last week and it was exceptional, it's the only place in Ottawa that we stay. We opted for a deluxe this time around and it was well worth the money. We had a fantastic view of Parliament, very spacious and the beds were very comfortable.
The staff was so friendly, always eager to help and there was not one moment when we weren't greeted with a smile or a hello. We also had the in-room breakfast for both our days there, it was delicious.
Keep up the great service, highly recommend.
March 6, 2013
Rated 5 out of 5 by PhatMaus THE Place to Stay in Ottawa
My wife and I just returned from five days in Ottawa. On the second day, she had to be hospitalized for an acute illness, and the staff at The Westin couldn't have been nicer...they facilitated her transport to and from Montfort Hospital, and upon her discharge, went out of their way with Tender Loving Care, including specialized meals and room service deliveries of hot tea, broth, and plain pasta -- all accompanied with personalized notes (and delivered with little orchids); we're convinced this helped her recovery and allow us to enjoy the final days of our vacation. Add to this an ideal location (with proximity to museums and shopping), an extremely comfortable room, and terrific fitness facilities, and we'll definitely be returning to The Westin on our next visit to Ontario.
July 20, 2012
Rated 4 out of 5 by Computercharges0 Business Centre
I travel throughout Canada extensively and stay at numerous hotels per year. I thought I would give this hotel a try as I have eaten at the shoreclub numerous times. The Ottawa Weston met my expectations HOWEVER I was taken aback when I went to use the business centre and there is a 7.00 per 15 minute fee to use the computer! Really not expected from such a nice caliber hotel. The principle of it makes no sense. Does Westin need 7.00 that badly?That policy should be changed immediately.
December 13, 2013
Rated 3 out of 5 by Visitor125 Elevators remain a challenge
The new elevator system certainly optimizes energy efficiency but it seems that the value of time for customers waiting for the elevators remains a problem. Often elevators arrived at floors completely full. This maybe a result of the elevator assuming each call for service results in one person boarding when in fact it is usually two plus luggage. Frustration with the elevators abounded at my last conference in the Westin. Worst yet the stairs do not reach the bottom floor so they are not an option.
August 22, 2013