Rated 5 out of 5 by MLTK The Westin Delivered the Unexpected
The Westin's customer service is unmatched. We really got the sense that they cared about us and wanted to make our stay memorable.
We stayed at the Westin for a business conference. At one of the sessions there was a speaker who gave a presentation about "delivering the unexpected".
The Westin and specifically Napoleon, delivered the unexpected! We can't thank them enough.
August 15, 2013
Rated 5 out of 5 by teddy21 Thank you for a great stay!
I enjoyed my experience at the Westin Ottawa thoroughly! I travelled for leisure on this occasion. Check-in was easy and fast. The Guest Service Agent was so pleasant and explained the difference between my current room type (Accessible King) vs. a standard King. Although I did not require the accessible, I did stick with the choice as she told me that it had wall to wall windows.. and she was RIGHT! It had a fantastic view of Parliament and the Rideau. The condition of the room was great, the TV channels were HD (unlike other hotels I have stayed at, with HD TV but not HD channels). The hotel was connected to the mall and that made it even better!
I really appreciated the politeness of everyone we encountered during our stay. Combined with an updated guestroom, easy parking, great location, you can't go wrong with this property! This is my new go-to hotel for Ottawa. Thank you Westin Ottawa!
April 2, 2013
Rated 5 out of 5 by Lenne Excellent location
Excellent location. Rooms exceptionally clean and amenities galore. Pool and fitness above expectations. Staff very courteous and helpful although confirmed reservation was wrong at check in, adjusted but then somehow appeared again with length of stay confusion for all
parties. No in/out priveledges with self-parking.
October 7, 2013
Rated 4 out of 5 by Spellbinding21 Excellent conference facility
This is an excellent place to hold a conference. The hotel staff are excellent, room are well appointed and with many of restaurants, pubs and shopping opportunities nearby, there is plenty for everyone to do. The Byward market is a 5 minute walk away. The Hill is close and the Canal makes a great place to walk.
October 9, 2013
Rated 4 out of 5 by Wallace44 Excellent Hotel
A first-class hotel: excellent service, great facilities and a remarkable location.
November 18, 2013
Rated 2 out of 5 by Toto Unsatisfied Customer
My stay was unpleasant due to the following reasons:
1- very very slow internet that is if I can connect in the first place.
2- receiving many diiferent wrong receipts with duple the price.
3- Room cleaning was not very well. No water in the refrigerator, no towels for the bathroom floor in most days.
4- slow water draining in the bathtub
I had really a bad experience with this hotel.
April 28, 2013
Rated 4 out of 5 by Lexi444 This hotel has caring and attentive staff
I was very impressed with all staff over the duration of my stay! I was apart of a large group of students and often needed something printed off, a coffee, the garbage in the conference room cleaned, little things like that and the staff was always prompt and ready to help. PSAV was also great to work with - very attentive and understanding. The hotel is gorgeous and well thought out.
February 25, 2013
Rated 4 out of 5 by Disappointed2012June Westin Review
The Westin Ottawa is a great hotel. It is presently struggling with its elevator renovations - it takes a long time to get an elevator. This reno is taking way to long.
The hotel does not really utilize its Platinum/Gold check in line.
I have been standing in line only to have them select someone else from the other line. They need to either do away with this line or use it correctly.
April 21, 2013
Rated 5 out of 5 by Candie24 Thsi hotel is exceptional
The Westin is provides exceptional service, clean comfortable rooms, and is in walking distance to all your shopping, tourist needs. I live 2 hours away and choose The Westin intentionally for a weekend getaway. i used to live in Ottawa and find that The Westin is your best option to get everything you want out of a hotel. The location is perfect too. Everything is in walking distance.
December 31, 2012
Rated 4 out of 5 by Fletch1959 Go Green, NO way again
We tried the go green, where they don't do up your room or give you new towels. When we go away we like to be pampered with a bed made up nice to come back to and a neat bathroom with fresh folded towels. I have been to this hotel many times and always had a great experience not this time. For the price we paid we will never go green again at a hotel.
September 3, 2013
Rated 5 out of 5 by bigmike0365 suggestion
While our stay at your hotel was fantastic ,, I would recommend that you review your parking/chalet service ,,,when we arrived in a hard downpour we were forced to drive around and around until we could get anywhere near the front entrance,,chances are that non of the staff wanted to get wet , and thus we could not get in the hotel and were late for our function ...just a thought
September 22, 2012
Rated 2 out of 5 by DKKZ Horrible elevator service
Thank you for the opportunity to share my experience with you. The rooms were very nice and location great. I always choose to stay here when on business at the Royal College. This visit however, the room service was not great, the lobby freezing( broken door), and elevator service horrendous.
I will reconsider staying with you on my next trip as this stay was so disappointing.
January 30, 2013
Rated 4 out of 5 by wendy2012 Great Stay
We have stayed at this hotel several times, the first 10 years ago for our wedding, and the latest this past weekend. The hotel rooms are great, nice size and a nice bathroom.
The only negative of this hotel is the pool/whirlpool area which is old, very tired and dated. Hopefully this is next on the list for renovation, because it could be a spectacular space.
August 6, 2013
Rated 5 out of 5 by Yan2012 I would recommend this hotel
Excellent hotel, services, and location.
November 17, 2013
Rated 3 out of 5 by Marie21 Hotel review
We had a lovely weekend visit. The room was unbelievably comfortable and suited all our needs. The heavenly beds were truly, heavenly. I slept so well. The location of the hotel was perfect for all shopping, dining and sightseeing. There is a LOVELY sauna in the changeroom. A couple of drawbacks for me, the whirlpool was occupied by children who clearly did not meet the age requirments and hotel staff did see this and said nothing. The wifi is not included in the price, you pay an additional $13.95. The lobby is not licensed so we were not able to bring our drinks to the lobby and sit and chat by the lovely fireplace. In addition, it was VERY cold that particular weekend and the draft from the doors was a bit of a nuisance. Aside from these small issues. I would absolutely recommend staying at this hotel. The beds are worth the cost of the room alone! Fantastic sleep! and very helpful and pleasant staff. Thank you!
January 7, 2013
Rated 5 out of 5 by Bonsai Amazing Hotel
We're from Barrheaven in Ottawa and every year we like to stay at the Westin in Ottawa for my wife's birthday. The hotel has always been first rate for us. Even the elevators being renovated didn't cause any frustrations or any delays for us. The staff was incredible. Restaurent pricy but very good. Overall, the 2 day stay was relaxing and an enjoyable experience
August 9, 2012
Rated 4 out of 5 by Fabio A nice stay
The hotel is ideally located, with direct access to a large shopping mall and a few steps away from ByWard Market with its many restaurants and bars. Parliament Hill is also just ten minutes away on foot.
The hotel is very confortable.
It would have helped if the Daly's restaurant/bar would have been open during the day and especially in the afternoon/evening.
April 16, 2012
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 4 out of 5 by Newg Great Location
the Westin Ottawa downtown location meets our expectations when attending business and appointments with MPs - location is ideal for a variety of resaturants and attached to a shopping mall - unfortunately one of the elevators was under repair which delayed to/from meeting rooms however staff were very accommodating and provided access to the service elevator
May 18, 2012
Rated 4 out of 5 by Jordie Nice Hotel
This is a nice upper end hotel. The rooms have great views, it is centrally located (a block and a half from the market), the rooms are comfortable, and it has all of the amenities you would expect from a Westin Hotel. It is also only 15 minutes from the airport.
October 7, 2013
Rated 5 out of 5 by mitchl This hotel is very comfortable
This hotel is very clean and comfortable. Lobby and rooms are the best i have seen.
November 8, 2013
Rated 5 out of 5 by PortHope21 Best Concierge
The hotel was beautiful, our room had the best view of the canal and Parliament building. Every where we went in the hotel the staff are very kind and helpful. Thank you to Sam in reservations for the great room and the very best treatment by Andrew, the very helpful concierge, he made us feel so welcome.
September 10, 2013
Rated 5 out of 5 by BrandyRelaxing Another great stay
This is the second time we've stayed at the Westin Ottawa this year.
The only frustrating part is that they have the elevators under renovation (just one), but it's just inconvenient, but to be fair, the old ones are VERY old and should be replaced, so I guess they have to do what they have to do. I hear they anticipate being finished in June 2013, so it will be a while before they're done, however, I did not hear any construction noise so the only inconvenience is the lack of elevator.
I totally loved the fitness centre. They had TVs on all of the machines that you could watch, they provided ear buds too so you didn't have to worry about bringing your own!
The only area for improvement was Dalys restaurant. We were there one morning and the "bus girls" were standing around chatting while the waitresses cleared tables - I'm hoping they were students that were just there because of the long weekend, because they were a waste of space.
October 13, 2012
Rated 5 out of 5 by yellowchumkitty Excellent Service and Excellent Location
From the moment we stepped into the hotel until our departure we were overwhelmed with the courteous staff, excellent service, and wonderful atmosphere. Our pet was welcomed. The room was very clean. The location was excellent - directly across the street from the Rideau Canal. Rates were reasonable. What more can you ask. We will be back soon.
February 18, 2013
Rated 4 out of 5 by Dorothyandtoto Great Stay - Conference in Ottawa
I stayed at the Westin Ottawa and found the stay fantastic. I was there for a conference and thought the accommodations for both the room as well as the time spent in the conference areas was great. Everything was clean, if I needed anything staff was more than willing to assist. Would recommend this hotel to anyone staying in the Ottawa area.
February 2, 2013
Rated 4 out of 5 by Gary57 Great location!
Best location in Ottawa. Pity that they still charge for internet access...who does that anymore?!! Our "Premium room" had paint flaking off the bathroom ceiling. Why not raise your room prices and INCLUDE breakfast? Parking is also not included. Staff were friendly and rooms are clean but if it wasn't for the location I'd rate it average.
February 16, 2013
Rated 4 out of 5 by Hops Great Hotel
I reserved a corner room and requested the highest floor possible. Having stayed at the hotel previously I know that the lower floors have obstructed views. Upon checkin , we were given a city view on the 14th floor (out of 22 floors)... unfortuanltely it has a partially obstructed view - I asked to change and was told that there was nothing else available. As we were staying only the one night - we decided not to make an issue of this... however I will never again reserve this type of room unless I am guarenteed a higher floor... we were very disappointed. We reserved for 2 people in the room but had to call down for a second backrobe (promptly brought up), there were stains on the towels and bathrobes (they were clean however) and the mirror in the room was dirty... fingerprints etc... Other than these small details - this is a very nice hotel - well located with outstadning service... We will return but insist of getting the floor we require..
August 20, 2012
Rated 4 out of 5 by Montrealer72 Fix your elevators!!!
Your hotel is excellent but the guest experience suffers because your elevators are terrible. Sometimes..over-engineering creates more problems than it solves..Your guests are unanimous on this point. Wait in line with them and see their frustration first-hand... VOC voice of the customer...a little Starwood Six Sigma lesson. :)
May 27, 2013
Rated 4 out of 5 by ExperiencedConferencer Excellent location - free wifi would have been nice
Stayed at Ottawa West for 5 nights due to a conference. Staff were exceptional and room was clean. The conference rooms were very cold for the majority of the conference and having free wifi in-rooms would have been nice. In addition, upgrading ports in-rooms to support newest technology of iPods/iPhones/iPads is recommended.
June 6, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013