Rated 5 out of 5 by Ralphson1 High quality hotel close to nation's capital
The Westin Ottawa provides both high quality accommodation and proximity to the capital's political and cultural center.
May 10, 2014
Rated 5 out of 5 by theflyinggreek Great location
Fantastic location, room was great.
May 10, 2014
Rated 5 out of 5 by JFP54 Pleasant stay
I attended a three-day conference at the Westin, and everything was perfect. My room was clean, the bed was comfortable, and I also had a nice view from my room. I would certainly recommend this hotel to anyone visiting Ottawa.
May 10, 2014
Rated 3 out of 5 by charlie2121 Room by Elevators are Poor
I organized a regional meeting for my company and did not have the best room.I was over looking the roof and had a constant noise when the elevators opened, which kept me awake both nights. The thermostat also did not work and the room was way too hot, but the cooler air never worked.
May 9, 2014
Rated 5 out of 5 by Sunshine100 Beyond the call of duty
I had five reservations but in error cancelled one on the eve before our arrival. I realized my error when I received a call from our associate at hotel check-in who found himself without reservation and a fully booked hotel. I called hotel reservations who went beyond the call of duty to find a room, reinstate my reservation and maintain the original price. I very much appreciated such excellent customer service to cover my obvious error. I am pleased to recommend Westin for their beautiful facility and exceptional customer service.
May 9, 2014
Rated 3 out of 5 by BigFrench Unusual problems this stay
Check-in staff was courteous, said I was "guest of the day" recipient of slightly upgraded room. Unfortunately, was right next to elevator, too tired to switch rooms. Washroom glassware and toilet lid had some discolored liquid on them. First entering the room found a message/photo not meant for me. Staff left a very kind and courteous message to discuss, but my meetings kept me too busy.
Pool/hot tub open 6:30am-10pm, So I can't go before breakfast or after dinner when in town for meetings - not useful.
Why the big desk under the TV, but no drawers or plugs?
Will stay at Westins again, hoping this was a one-off case.
May 8, 2014
Rated 5 out of 5 by Jackie5555555 very nice place to stay
very clean, great gym, nice area to stay in, very pleasant staff
May 8, 2014
Rated 4 out of 5 by Covo i am a long time guest and almost always stay with you when I am in Ottawa.
I always stay at the Westin when I am visiting Ottawa whether for business or pleasure. It is simply "top shelf."
May 4, 2014
Rated 5 out of 5 by Gulfgate Above and Beyone
The staff at Westin Ottawa go above and beyond to ensure your comfort and pleasure. I have Celiac Disease and while attending a conference the food services staff were compassionate to my needs and they even had a dedicated toaster for gluten free bread and bagels. Westin Ottawa is number 1 on my list of places to stay.
May 3, 2014
Rated 4 out of 5 by juraj1 westin
Beautiful view on parliament, excellent staff, ready to fullfil our requests...
May 3, 2014
Rated 5 out of 5 by Bourne1 great team makes the hotel
from car valet over to reception across to concierge and the bell hop and friendly room cleaning staff the attention and responsiveness is always great
rarely have i not had quick attention to my requirements
location is of course a plus
But the Staff is what makes this place a home away from home
I forgot do go enjoy the brunch at least once value is really good especially if you have the luck to get Gary and his magic to serve you
May 1, 2014
Rated 5 out of 5 by Celtic12 Friendly and professional.
Very welcoming at check-in especially Barbara.
Great attention to detail by the concierge team led by Andrew.
Good to see the managers out and about including Mr Meredith, the General Manager.
I recommend requesting a room as high as possible and avoid a room with an adjoining door to another room as the sounds carry too well.
Effective air conditioning/heating.
May 1, 2014
Rated 5 out of 5 by Summer77 Room
I had a room with a workout facility - treadmill, weights, exercise ball. I could workout whenever I felt like it. Plus, the room was large with a king size bed - perfect!!
April 30, 2014
Rated 4 out of 5 by JigJig Room
Waited a while for a room - about 1 hour
April 29, 2014
Rated 5 out of 5 by EP108 Outstanding staff
We were amazed at the calibre of staff at the hotel. They were very professional, friendly, helpful and above all , genuinely happy which certainly sets the day for the guests. The bed was really comfortable. A very pleasurable stay. Thanks
April 28, 2014
Rated 1 out of 5 by Aaaabbbb Late check out
I especially love the late checkout at 4:00 pm
April 27, 2014
Rated 3 out of 5 by Guest998 Dated and disrupted sleep
I always stay at this hotel when I go to Ottawa. This was the first time that I was disposing ed. The rooms are becoming dated and furniture is starting to get old.
Housekeeping staff kept banging at the door Sunday morning - even after that couldn't get is as we had the safety lock on. This was before 9 in the morning. Monday morning there was a fire alarm.
My bill included someone else's room service and it took awhile to get fixed.
Front staff was good, free Internet and late check out we're all positives. However not sure I will stay there next time.
April 25, 2014
Rated 3 out of 5 by Canadian This hotel is average
First of all, the staff were extremely helpful and friendly. Rooms are clean but small. Bath
rooms were bare with no place to hang/place towels or clothing, making it rather awkward. Beds were rather firm as were pillows. There is a charge for internet use. The location to the Byward market and restaurants is very good, although the downtown core has it's rough and seedy side.
April 21, 2014
Rated 5 out of 5 by Mancold Pam...Paaaam......Paaaam
While attending a professional conference I had become ill. Not just any kind of sickness, the type of man-sickness that only happens every two years. Burried under the blankets in my dimly lit room I had called for room service because I was obviously not fit for public viewing. The concierge, Zak, must have been confused by the dichotomy of pitches my voice had obtained, ranging from pubescent teen to a raspiness only a seasoned lady of the night could have. I asked for the soup of the day, and was delighted to hear it was potato bacon. Zak had also recommended the chicken chibatta depending on how hungry I was, and I was, so I ordered it with no regrets. It was delicious by the way.
The food arrived excatly when he said it would but there was also a gatorade and a package of chocolates. It wasn't much, but it was greatly appreciated. I cannot remember the young man's name who delivered the meal, but he suggested that tea would help with my cold. Having passed on it earlier, I realized I clearly needed it and took his advice. It turned out to be a wise choice.
I really appreciated the sincerity of the employees at the Westine hotel, who recommended good food and provided comforting service during my stay. I would definitely stay at this hotel again.
April 20, 2014
Rated 3 out of 5 by JW1879 Surprisingly Disappointed...
I arrived at the hotel at 2:45pm for a 3pm check-in. I was told that there was someone still in my room, and that I'd have to wait for them to check-out... No problem. As it turns out, there was hockey team staying at the hotel for a game, and one of the players had my suite; I saw them all leave around 4:00pm, at which point I inquired about my room again. I was told it would need to be cleaned... All told, I took over 3 HOURS for me to check into my room!! If I wasn't required to stay at that specific hotel due to the nature of my work, I'd have left then and there. Once I got into my room, things didn't get better. I had coffee, no sugar/cream, there were power cords "daisy-chained" together throughout the room (which is a huge fire hazard), the was no executive lounge, "Happy Hour" was pay-as-you-go, not to mention the $30 breakfast! It felt like I was being charged for everything, and the experience definitely wasn't worth the cost. I've stayed in much nicer Starwood Hotels, and I won't be planning to go back to Ottawa anytime soon.
April 18, 2014
Rated 5 out of 5 by Nancyt Visit with our Granddaughters
From the moment we arrived we were treated so well! The girls received a little backpack full of little treats. They carried it around the whole weekend. Our suite was perfect, very large and spacious, beautiful full length windows make the room so nice and bright. I love the clean lines and the white linens are perfect. The staff here are always amazing, they treat you like an old friend, and always make sure your stay is perfect!The meals are delicious and the new healthy choice menu for children was appreciated! The salt water pool is the perfect temperature and having a whirlpool and sauna, and great gym make the stay perfect! Thank you so much!!
April 14, 2014
Rated 4 out of 5 by hotell14 A very expensive stay
A very nice hotel with great comfort of course cost more than other. But not to include internet in the fee, even for members seems very strange. I really do not think the stay was worth the price.
April 11, 2014
Rated 4 out of 5 by Poussin Good be better for the price
Meats at the room was delivered cold :-( Price of the food is really expensive and moreover 15% of service fees + taxes are really stealing people.
April 9, 2014
Rated 5 out of 5 by Gar65 Great hotel
Loved our stay and the renovations. Elevators are efficient, Bathrooms lovely. Linens felt like they were brand new. Staff pleasant and helpful.
April 9, 2014
Rated 5 out of 5 by Sistina great services
Great Stay. Room well appointed. Great dining. Parking accessible. Hotel is well located.
April 8, 2014
Rated 4 out of 5 by VIA1fan Mini Vacation
I was invited to upgrade at the Ottawa Westin and while the room size was the same as all the other regular rooms in the hotel, the view of the
Rideau Canal and Parliament Buildings was exceptional.
The new elevator system takes getting used to and most passengers in the cars had this stunned look on their faces hoping that they would eventually arrive at their designated floor. I personally like a bank of buttons and a label next to a specially designated floor - like the floor for the Rideau Shopping Center. I know the floors are posted on a sign next to the elevators on each floor, but the new set up is overwhelming.
April 6, 2014
Rated 4 out of 5 by billyboy3 parking
i had a terrible time parking.The lot was full l and had a hard time getting to hotel entrance ,,.finding it and getting someone to help me..An attendent walked around to the parking lot entrance and opened it to allow us to park and check in. This and another 20 dollars for parking.The hotel was very nice as was our room and other experiences.
April 1, 2014
Rated 5 out of 5 by JFP2402 This hotel has great staff
This was a "stay Vacation" for us. We only stayed for the one night but the staff treated us like we were there for 2 weeks. Every staff member, from the valet parking, to the registration desk, to the housekeeping staff were all first class. Friendly and couldn't do enough for you.
March 31, 2014
Rated 5 out of 5 by JSL75 Best in the City!
The Westin Ottawa is one of the best hotels in the city. All travelers into downtown Ottawa know this and the hotel does as well. Yet, the Westin is not pretentious and is very accommodating further accentuating their best-in-class attitude.
March 20, 2014
Rated 5 out of 5 by Donna66 Great location.
Loved the market was 1 block away and the Rideau Center is joined to the hotel.. Everything was right at your finger tips without even having to go outside. Hotel was very modern and beautifully decorated and furnished. In the future I would not stay anywhere else downtown Ottawa.
March 17, 2014