Rated 5 out of 5 by Summer77 Room
I had a room with a workout facility - treadmill, weights, exercise ball. I could workout whenever I felt like it. Plus, the room was large with a king size bed - perfect!!
April 30, 2014
Rated 5 out of 5 by EP108 Outstanding staff
We were amazed at the calibre of staff at the hotel. They were very professional, friendly, helpful and above all , genuinely happy which certainly sets the day for the guests. The bed was really comfortable. A very pleasurable stay. Thanks
April 28, 2014
Rated 5 out of 5 by madspa94 best hotel experience ever!!
I can't say enough great things about The Westin Ottawa. Every staff member from the valet to the housekeeping staff is courteous, smiling, helpful, knowledgeable and competent. I felt completely at home and welcome. The fruit water at check in is such as nice touch. The offers of water bottles while waiting for check in is very thoughtful. All the staff members are AMAZING and make you feel like part of the family. The room was extremely restful and comforting. I had the best sleep I've ever had in a hotel room. I would DEFINITELY stay here again. BEST hotel experience EVER. Thanks again!!
August 27, 2012
Rated 4 out of 5 by cnk8888 Is elevator ever going to be completed?
I've been staying at this hotel for the last few years for a conference. Overall, the hotel meets my expectations.
However, the elevators have been an issue for at least the last 2-3 years. The Westin Ottawa has been trying to fix and/or upgrade the elevators for that span of time and it's not yet fully operational.
During peak times, you may have to wait to 5-7 minutes for an elevator, and even then you might not get on. Especially for a conference, when one may need to run up to the room and head back down, it delays things.
I've been very dissapointed with this aspect of the hotel.
October 3, 2013
Rated 3 out of 5 by Lydia Staff was excellent but dog barked for two nights
I normally love my stay at the Westin. The staff at this hotel is incredible and the rooms are very clean but my most recent stay was one of my worse experiences at a hotel.
There was a dog that barked every night during our stay. The first night it barked until 4 am. On the second night we did call the front desk and they indicated they would send security but the barking didn't stop for several hours. It was approximately 2 am before the barking stopped. I would stay again because of my several visits that were so postive. However in the future I would request a room away from pets.
December 10, 2012
Rated 4 out of 5 by JigJig Room
Waited a while for a room - about 1 hour
April 29, 2014
Rated 5 out of 5 by LadyBug82 Location and Class
Having not stayed at a Westin before I had heard great things and was interested to find out for myself. Upon arrival we were greeted by the staff, whom were accomodating throughout the duration of our stay. The location was perfect - within 10 minute radius of walking you could get to the NAC, Convention Centre, Rideau Centre, Byward Market, War Memorial, Sparks and Elgin street, Rideau Canal and many other fabulous sights.
My only complaint which wasn't even THAT big of a deal was the parking. It was a long way away and very expensive for not being close to the hotel.
All in all we had a fantastic weekend and will not be staying anywhere else but the Westin each time we come to Ottawa from here on out.
February 4, 2013
Rated 5 out of 5 by Weetie2573 Surpassed expectations
From time to time we like to steal away for a night downtown in Ottawa. This past weekend we decided to give the Westin a try as it had been many many years since we had stayed there. This is not the Westin hotel of years gone by...it is modern and welcoming; staff cater to your every whim, its large windows on the higher floors offer incredible views of the city. Don't forget to have breakfast at Daly's; while you savour exceptional food you will love the view of the Rideau Canal. For anyone looking for a modern, elegant 5 star hotel in an incredible location look no further....
June 24, 2013
Rated 1 out of 5 by Aaaabbbb Late check out
I especially love the late checkout at 4:00 pm
April 27, 2014
Rated 4 out of 5 by caab48 Excellent room but lacking in some details
The hotel does some things very well, but is lacking in other areas. The lobby is warm and inviting. My room was clean, nicely decorated, spacious, and very comfortable. The elevators are being worked on however, the wait time was far too long and there were no acceptable alternatives. I was invited to use a service elevator but left the elevator with my hands covered in black dirt. I tried to take the stairs but couldn't get all the way to the lobby. I was also very annoyed that I had to pay for internet access. If I can get free internet at a discount chain, I expect to get it at a Westin. Very few hotels charge for internet access anymore and it seemed like a money grab. As did the prices on the breakfast menu.
October 17, 2012
Rated 3 out of 5 by JW1879 Surprisingly Disappointed...
I arrived at the hotel at 2:45pm for a 3pm check-in. I was told that there was someone still in my room, and that I'd have to wait for them to check-out... No problem. As it turns out, there was hockey team staying at the hotel for a game, and one of the players had my suite; I saw them all leave around 4:00pm, at which point I inquired about my room again. I was told it would need to be cleaned... All told, I took over 3 HOURS for me to check into my room!! If I wasn't required to stay at that specific hotel due to the nature of my work, I'd have left then and there. Once I got into my room, things didn't get better. I had coffee, no sugar/cream, there were power cords "daisy-chained" together throughout the room (which is a huge fire hazard), the was no executive lounge, "Happy Hour" was pay-as-you-go, not to mention the $30 breakfast! It felt like I was being charged for everything, and the experience definitely wasn't worth the cost. I've stayed in much nicer Starwood Hotels, and I won't be planning to go back to Ottawa anytime soon.
April 18, 2014
Rated 5 out of 5 by Inet Special needs
My daughter has special dietary needs!!
I requested a microwave for our room as I prepared several days of prepared food for her. I was given a micro for the room and we had a fridge to store everything!, the bell hop
Vallet parking... All were very helpful with directing us to several floors in the hotel and how it's connected to the mall! We never felt like we weren't informed.. And found things by a surprise like in many other places we've stayed.this was a very pleasant stay all around!! It was my sons soccer tournament for the weekend! This is a superior hotel!,, I travel a lot with my children to many far destinations and the Westin Hotel Ottawa goes far and beyond good service and promptness also. Thanks again
August 12, 2013
Rated 4 out of 5 by Tina11 Hotel is Beautiful and Great Location
This hotel was amazing for it's customer service, rooms are very nice, location couldn't be better! The only thing I was not happy with is that if I wanted internet access in my room, it's an extra $15 charge per day and there is no WiFi in the rooms??? I couldn't believe it! I thought it is standard in every hotel room, especially for business purposes, that WiFi is would be standard. I highly recommend the hotel revisit this policy, update your equipment to provide wireless access and don't charge extra. This will be a deciding factor for me on my next hotel stay.
February 24, 2013
Rated 5 out of 5 by Razer2003 It's hard to stay anywhere else...
We don't live very far from the Westin in Ottawa, but when Christmas time comes and our holiday party is scheduled, it really does not matter where the party is in Ottawa, we choose to stay at the Westin. Although I have scheduled 2 holiday parties at the Westin through my previous employer and as always it was amazing. It's perfect location for Holiday shopping being attached to the Rideau and center and close to downtown. The beds are so incredible, the service is amazing and the views are always awesome. When we come into town to spend the night, it's the first place we check availability and that hasn't changed.
Thank you to the Ottawa Westin for always being friendly, outgoing and consistent for all these years :)
December 11, 2012
Rated 5 out of 5 by happycamper Great stay
I was very impressed with my stay at The Westin Ottawa. Every staff member I encountered from the time I got out of the car on Saturday to the time I left on Wednesday was fantastic, friendly and welcoming. This included the staff at the door, the front desk, service express, banquet staff and housekeeping. I will definitely be back! The room was clean, the hotel was spotless and the food was great. It was a very enjoyable stay. The location is great since it is attached to a mall and smack dab in the middle of Byward Market with shopping and restaurants galore.
January 31, 2013
Rated 1 out of 5 by RRPS disappointing
Well, I stayed at this hotel back in the summer and had a nice experience. Everything was fine except the elevators (which has been mentioned several times by previous posters). Fast forward to last month --- attempting to book a function here. NIGHTMARE! Worst customer service I have ever experienced. Staff member was rude, and could barely be bothered to give me the time of day. She just gave me the run around and I was lied to by a staff member. They made booking with them such a painful experience, I ended up taking my business elsewhere. When I called to discuss my concerns, I left messages and no one could even be bothered to call me back. Extremely disappointed and won't be keen to give them any of my business anytime soon.
December 9, 2013
Rated 3 out of 5 by Sandy Good hotel but how can they justify charging guests in their rooms for internet access?
Internet access is a basic facility of modern life. Charging separating for internet access, but not for television access makes no sense. It's just plain greedy. And the amount is ridiculous comared to what I would pay for internet access at home. It is not like consuming a drink or eating food from the bar. Hotels should have an all-in price which includes internet access. Not impressed. And that is not even taking into account the annoyance created by the elevator renovation which mean you can wait 10 minutes for te elevator to arrive at peak times...
February 11, 2013
Rated 5 out of 5 by Mancold Pam...Paaaam......Paaaam
While attending a professional conference I had become ill. Not just any kind of sickness, the type of man-sickness that only happens every two years. Burried under the blankets in my dimly lit room I had called for room service because I was obviously not fit for public viewing. The concierge, Zak, must have been confused by the dichotomy of pitches my voice had obtained, ranging from pubescent teen to a raspiness only a seasoned lady of the night could have. I asked for the soup of the day, and was delighted to hear it was potato bacon. Zak had also recommended the chicken chibatta depending on how hungry I was, and I was, so I ordered it with no regrets. It was delicious by the way.
The food arrived excatly when he said it would but there was also a gatorade and a package of chocolates. It wasn't much, but it was greatly appreciated. I cannot remember the young man's name who delivered the meal, but he suggested that tea would help with my cold. Having passed on it earlier, I realized I clearly needed it and took his advice. It turned out to be a wise choice.
I really appreciated the sincerity of the employees at the Westine hotel, who recommended good food and provided comforting service during my stay. I would definitely stay at this hotel again.
April 20, 2014
Rated 5 out of 5 by Montreal65 Our stay this time surpassed our expectations!
We were celebrating a special occasion this weekend and the hotel staff went above and beyond to make our visit memorable. Their service, hospitality and generous complimentary surprise gift, was a wonderful perk. We had 2 gorgeous, comfortable, relaxing, deluxe rooms booked. The views were spectacular. Everything was extremely clean. The dining facilities (Shore Club for dinner and Daly's for buffet breakfast) were superb and we even enjoyed lounging in the warm ambiance of the lobby. We definitely highly recommend this hotel to future guests.
January 23, 2013
Rated 2 out of 5 by disappointedjune2013 disappointed in ottawa westin
The room wasn't ready for our arrival even though we were an hour late for check in and the front staff didn't know how to handle this correctly. we were told to sit in the lobby and wait till a room was ready and no help offered with our luggage. also the room had not been cleaned properly and smelled of cigarette smoke. it was tidiied after complaining, but still found items under a chair later.I stay in a lot of Westin hotels and this was a bad experience that I have never before encountered or had in our next Westin hotel that we stayed in
June 13, 2013
Rated 4 out of 5 by billyboy3 parking
i had a terrible time parking.The lot was full l and had a hard time getting to hotel entrance ,,.finding it and getting someone to help me..An attendent walked around to the parking lot entrance and opened it to allow us to park and check in. This and another 20 dollars for parking.The hotel was very nice as was our room and other experiences.
April 1, 2014
Rated 4 out of 5 by hotell14 A very expensive stay
A very nice hotel with great comfort of course cost more than other. But not to include internet in the fee, even for members seems very strange. I really do not think the stay was worth the price.
April 11, 2014
Rated 4 out of 5 by Alexandra1223 Good hotel for a special night out
I live in Ottawa, but spending a night at the Westin always makes me feel like I'm on vacation. The bed is always comfortable and the room feels luxurious. The location is awesome, too.
The only downside I would say about this particular visit is the cleaning staff was maybe a bit too eager to clean the rooms in the morning as I had to listen to them knock on doors and say 'room service' loudly over and over again. I understand they want to do their job, but when you're trying to sleep in and relax, it's a bit mood-killing.
December 31, 2013
Rated 4 out of 5 by SDonkey The Bar
I fail to realize that why your bar VOLUNTARILY closed down early on the Saturday night while it was packed with paying guests. It was the 100th anniversary of the Canadian Skating Championship and the manager showed the Bar was not there to serve its guests, we were obviously an inconvenience. I spoke to the person in charge behind the bar while the fellow bartenders were saying "I have another hour in me".
The question is...are you open to make money? If so, why close early when your establishment is FULL!
January 22, 2014
Rated 3 out of 5 by Halifax49 Ottawa weekend
Room is beautifully furnished, but not large for a "premium room". Check-in was slow, with only one clerk. Confusion about whether we were on "green" (no maid service) - they came anyway. Shower drain ran slowly. Banquet was excellent. Pricing policy for internet and telephone is irritating- it just caused mild inconvenience as I used my wireless service and avoided the hotel's system. I was left with a feeling that I was there to be fleeced. Please - I ask my favorite hotel to rethink this pricing model and be more competitive.
November 17, 2013
Rated 4 out of 5 by Poussin Good be better for the price
Meats at the room was delivered cold :-( Price of the food is really expensive and moreover 15% of service fees + taxes are really stealing people.
April 9, 2014
Rated 5 out of 5 by Gar65 Great hotel
Loved our stay and the renovations. Elevators are efficient, Bathrooms lovely. Linens felt like they were brand new. Staff pleasant and helpful.
April 9, 2014
Rated 5 out of 5 by mikew Great place for a stay-cation!
We only had a couple days for break from our 4 kids and needed a place where we could totally relax and recharge. The Westin more than met our expectations once again. Right from the early check-in, the pool and spa, the friendliness of all the staff we encountered during our stay... through to the beautiful room and, of course, the much appreciated surprize from John... we felt truly pampered and recharged as we skated home after our stay. : )
We look forward to our next stay-cation at the Westin!
Mike & Elissia
February 23, 2013
Rated 5 out of 5 by 1949sonny excellent stay great location
I had a short trip for meetings and stayed at the Westin. Tired, I flopped on the bed and it was heaven!
Room was very clean, bed was amazing comfortable and even the remote for the tv worked. Great coffee, hot water shower on demand. Energy efficient light bulbs...Staff were friendly and assisted with check-in and check out along with arranging taxi.
My only complaint is the charge for internet...should be free this day and age.
Location is great, minutes to everything. just great place to stay, will definately will be back.
November 23, 2012
Rated 5 out of 5 by JFP2402 This hotel has great staff
This was a "stay Vacation" for us. We only stayed for the one night but the staff treated us like we were there for 2 weeks. Every staff member, from the valet parking, to the registration desk, to the housekeeping staff were all first class. Friendly and couldn't do enough for you.
March 31, 2014