Rated 4 out of 5 by NW12 This hotel needs more elevators
I realize the hotel was full this weekend and many people had families staying with them so it was much more crowded than business travel. However, your elevators were extremely overworked. I was on one of the middle floors and I there was one time where I had to wait for 8 full elevators to pass me by. RIDICULOUS! Install at least 2 more elevators. I don't think it's the new elevator system, it's the fact that you just don't have enough elevators.
May 27, 2014
Rated 3 out of 5 by Halifax49 Ottawa weekend
Room is beautifully furnished, but not large for a "premium room". Check-in was slow, with only one clerk. Confusion about whether we were on "green" (no maid service) - they came anyway. Shower drain ran slowly. Banquet was excellent. Pricing policy for internet and telephone is irritating- it just caused mild inconvenience as I used my wireless service and avoided the hotel's system. I was left with a feeling that I was there to be fleeced. Please - I ask my favorite hotel to rethink this pricing model and be more competitive.
November 17, 2013
Rated 5 out of 5 by mikew Great place for a stay-cation!
We only had a couple days for break from our 4 kids and needed a place where we could totally relax and recharge. The Westin more than met our expectations once again. Right from the early check-in, the pool and spa, the friendliness of all the staff we encountered during our stay... through to the beautiful room and, of course, the much appreciated surprize from John... we felt truly pampered and recharged as we skated home after our stay. : )
We look forward to our next stay-cation at the Westin!
Mike & Elissia
February 23, 2013
Rated 5 out of 5 by NancyCB Best beds in Ottawa!
Loved my large corner room with a view of downtown and the parliment buildings and they have a Starbucks. Perfect!
July 3, 2014
Rated 5 out of 5 by joyce1 Great Stay
My one night stay met all of y expectations. Everything was flawless even though the hôtel had 100% booked capacity.
I must attribute 5 stars to the staff who even though under difficult circumstances of the full capacity, were friendly, courteous and very professional. I would like to suggest that all Westin hotels change there policy to free Wi-Fi. It is after all 2014, I find it unacceptable to have to pay for wi-fi. Keep up the good work!!!
May 27, 2014
Rated 5 out of 5 by 1949sonny excellent stay great location
I had a short trip for meetings and stayed at the Westin. Tired, I flopped on the bed and it was heaven!
Room was very clean, bed was amazing comfortable and even the remote for the tv worked. Great coffee, hot water shower on demand. Energy efficient light bulbs...Staff were friendly and assisted with check-in and check out along with arranging taxi.
My only complaint is the charge for internet...should be free this day and age.
Location is great, minutes to everything. just great place to stay, will definately will be back.
November 23, 2012
Rated 4 out of 5 by Alexandra1223 Good hotel for a special night out
I live in Ottawa, but spending a night at the Westin always makes me feel like I'm on vacation. The bed is always comfortable and the room feels luxurious. The location is awesome, too.
The only downside I would say about this particular visit is the cleaning staff was maybe a bit too eager to clean the rooms in the morning as I had to listen to them knock on doors and say 'room service' loudly over and over again. I understand they want to do their job, but when you're trying to sleep in and relax, it's a bit mood-killing.
December 31, 2013
Rated 5 out of 5 by SWCorman Beautiful Hotel
Excellent location, rooms & staff.
I look forward to staying here again.
The IT Manager Aida Bajramovic was especially helpful, taking time to show me the IT facilities and going above and beyond with great customer service.
June 27, 2014
Rated 2 out of 5 by Kencdm Far Below Westin Standards
It's difficult to imagine that anyone concerned with the quality Westin is supposed to convey has ever visited this hotel. I wonder if they stood in line for over 1/2 an hour at check-in? I wonder if they stood in an elevator lobby for 20 minutes awaiting the arrival of an elevator. I wonder if they overheard guests complaining that "higher floors" should receive discounts - not higher rates, because the elevators are so slow [and have been for over a year? I wonder if, upon arrival at their room, their luggage was still undelivered by bell staff over TWO hours later? Has anyone interested in the standards of quality & luxury Westin pretends to provide visited this hotel??? If they had, I can't imagine the name Westin would still be 'flagged' on this building.
June 9, 2013
Rated 4 out of 5 by Josema Prom Graduation
I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment.
June 30, 2014
Rated 5 out of 5 by maurice weekend get away
Enjoyed our weekend of skating and the excellent hotel and staff. The view is something I think about often and that, plus the service, brings me back to this hotel as often as possible.
I can not believe that there is a large fee for internet/WIFI in the room and even in the business centre! I can get free WIFI at a local coffee shop or the 60 year old motel on the edge of town. I understand it is a revenue stream from business travelers but it should not be in place on the weekend and perhaps could reflect SPG involvment.
February 5, 2013
Rated 5 out of 5 by RKT55 Canada Day at the Westin
Close to all the action but far from the madding crowd!
July 3, 2014
Rated 5 out of 5 by Mountie65 Extra Special Services
The RCMP Veterans' Association held their annual general meeting at the Ottawa Westin immediately after the recent tragic events in Moncton, NB. On check-in, the staff member extended an obviously sincere expression of condolences and every RCMP veteran received a personal message signed by the Manager of Operations which was greatly appreciated and beyond our expectations.
June 10, 2014
Rated 5 out of 5 by FFL22 excellent stay
I had a very pleasant stay at the Westin Ottawa. The staff was always smiling and did its best to always respond to my inquiries.
June 30, 2014
Rated 5 out of 5 by Fred02 All-round Excellence
From front desk greeting to departure, everything — pleasant and helpful staff, room upkeep and furnishings — was first class!
June 30, 2014
Rated 5 out of 5 by CASEM Excellent hotel
5* - great hotel, great location
July 3, 2014
Rated 3 out of 5 by justmarried2014v One night stay
Food (breakfast) and comfort of room were great.
July 2, 2014
Rated 5 out of 5 by Roxy99 This Westin is the Best
I travel alot for business. I stay at the Westin in Ottawa at leat 2 - 3 times per month. They're the best in my experience.
Design very neat and sleek, room v nice, great beds, the full windows delightful.
Shore Club - v good seafood, v good service
This Westin is v well staffed. Sometimes they get busy, but almost always there are more than enough folks to assisst in any way - and they are v pleasant in manner. They are also consistently there, which is nice when you're a frequent guest.
Best of all, if there are any issues, the seniior leadership is highly responsive. Directly, or quietly small changes are made that make sense and are reasonable.
This is a v nice property to begin with and it is superbly run from the top to the bottom. Five Stars is my vote.
January 21, 2012
Rated 5 out of 5 by baileys Weekend
We thoroughly enjoyed our stay! The room was lovely and the staff very friendly!
July 1, 2014
Rated 5 out of 5 by jlo154 The hotel exceeded my expectations
My stay was wonderful. Staff was plentiful and always willing to assist.
Make a Green Choice is such a great initiative! I chose the $5 F&B voucher but for some reason, it was not reflected on my room bill. Not the biggest deal but if Westin is going to offer something like this, then it would be expected that the hotel pulls this through.
Unfortunately, the guest elevator renovation caused major delays. Using the service elevators was also a lengthy process. It will be nice when the elevators are completely replaced!
October 26, 2012
Rated 4 out of 5 by SDonkey The Bar
I fail to realize that why your bar VOLUNTARILY closed down early on the Saturday night while it was packed with paying guests. It was the 100th anniversary of the Canadian Skating Championship and the manager showed the Bar was not there to serve its guests, we were obviously an inconvenience. I spoke to the person in charge behind the bar while the fellow bartenders were saying "I have another hour in me".
The question is...are you open to make money? If so, why close early when your establishment is FULL!
January 22, 2014
Rated 2 out of 5 by CHRISB29 Average at Best
I stayed at The Westin and it was average at best. I don't think that it had enough perks or comforts to be qualified as a 4 star hotel. The room was clean and quiet even though I was potentially on a noisy floor. The floor with the fitness centre and pool. If I had to stay in Ottawa again I don't believe I would stay here at the rate I paid. I could have stayed at a different hotel for less money with the same offerings.
May 22, 2014
Rated 3 out of 5 by CanuckTraveler Disappointed
I will start by saying I have had some great stays at this property but this was not one of them.
The door to the bathroom would not open and close so maintenance had to fix it. The TV channels didnt work so maintenance had to fix that as well. The fire alarm also went off in the middle of the night but that wasnt the hotels fault but still an inconvenience. There were other problems as well but will not get into them.
On the bright side the location is amazing and I hope this was only a 1 time occurrence.
February 13, 2012
Rated 5 out of 5 by zeek86 Great Stay
We stayed at the Westin last week and it was exceptional, it's the only place in Ottawa that we stay. We opted for a deluxe this time around and it was well worth the money. We had a fantastic view of Parliament, very spacious and the beds were very comfortable.
The staff was so friendly, always eager to help and there was not one moment when we weren't greeted with a smile or a hello. We also had the in-room breakfast for both our days there, it was delicious.
Keep up the great service, highly recommend.
March 6, 2013
Rated 5 out of 5 by Sunblader Classic Westin Experience in the best location in Ottawa
Took my mother to a family wedding hosted at the Westin over the long weekend and our experience was wonderful. First of all, the catering/event food was spectacular. Great food. The location---well, you can't beat it. Two blocks from Parliament and connected to the local mall. Rooms are good-sized. The staff are pleasant but seem to be following the employee guide of service. But very responsive. Language between French and English may be the issue. Otherwise, great stay, great location, clean and modern.
September 7, 2013
Rated 5 out of 5 by PhatMaus THE Place to Stay in Ottawa
My wife and I just returned from five days in Ottawa. On the second day, she had to be hospitalized for an acute illness, and the staff at The Westin couldn't have been nicer...they facilitated her transport to and from Montfort Hospital, and upon her discharge, went out of their way with Tender Loving Care, including specialized meals and room service deliveries of hot tea, broth, and plain pasta -- all accompanied with personalized notes (and delivered with little orchids); we're convinced this helped her recovery and allow us to enjoy the final days of our vacation. Add to this an ideal location (with proximity to museums and shopping), an extremely comfortable room, and terrific fitness facilities, and we'll definitely be returning to The Westin on our next visit to Ontario.
July 20, 2012
Rated 4 out of 5 by Woodstonian A wonderful stay
We attended a convention/meeting held at the Westin. We appreciated the room, the staff and the convenience of the location to Parliament Hill, the By Ward Market and other sites of interest.
June 22, 2014
Rated 5 out of 5 by Mac84 This Hotel has Class
My wife and I stayed two nights and thoroughly enjoyed every minute. Anything that we needed was close by and the hotel staff are very well trained to handle any and all guest requirements with courtesy and pleasant attitude. From wake up calls and directions to nearby facilities, they were very good at their work.
June 11, 2014
Rated 4 out of 5 by WGA44 Super Hotel in a super location. Fine people, and a fine experience
I found it a surprise that the Weston does not have a lounge for a casual beverage of choice. Also, although the breakfast was excellent there was no middle ground. Either you had nothing or you went to the restaurant for a shockingly expensive breakfast. We found that unusual, but perhaps for Ottawa it's the norm.
June 10, 2014
Rated 3 out of 5 by Visitor125 Elevators remain a challenge
The new elevator system certainly optimizes energy efficiency but it seems that the value of time for customers waiting for the elevators remains a problem. Often elevators arrived at floors completely full. This maybe a result of the elevator assuming each call for service results in one person boarding when in fact it is usually two plus luggage. Frustration with the elevators abounded at my last conference in the Westin. Worst yet the stairs do not reach the bottom floor so they are not an option.
August 22, 2013